Castell Rooftop Lounge
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Limited number of seated diners
- Extra space between tables
- Waiting staff wear masks
- Diners must wear masks unless eating or drinking
Such an awesome place, will definitely be back!!
When I was greeted by the host it was a unwelcoming approach I received. I proceed to give my name because I did obtain a reservation and wanted to secure a table for 2. The host began scrolling down her I-Pad passing my name several times until I finally became a bit moved to retrieve my name for her. She then proceeded to walk towards the table she assigned to us. The table was not accommodating at all since it was located behind the door. This made my company and I decide to leave the restaurant. I was beyond disheartened by how I was treated along with my company. I trust that you will look into these matters with the sternness of seriousness. Thank you in advance.
Very fun night in Times Square area without feeling too overwhelmed! Ambience on a Friday night around sunset (7pm) was casual, not too stuffy and perfect for having a fun conversation. Drinks are a little pricey but worth it for the view and kind service. As of March 2021 you have to order food with drinks per NY state law--crostini with fig was amazing. They do enforce a 90 minute per table limit, which was a little annoying because the bar wasn't full w/ several open tables when we were leaving and we felt a little rushed. Willing to overlook the last part as Castell was an overall great experience!
Awesome rooftop bar.
The atmosphere is lovely, the cocktails and food a delicious and the service is on the point 👌
Doors to the terrace were open so there was a consistent flow of air. We had been seat at a table between the inside and outdoor space since the evening was chilly. Food was very good but wish they had more vegetarian choices and that they service hot non-alcoholic drinks.
Great drinks and service.
Loved it! Beautiful views, wonderful service, the tapas were delicious as was the sangria recommendation by our waitress. Only change id make was the heat lamps for the outdoor tables were high up and 1 of 2 was on. Did not feel warmth. They do however provide blankets which is a plus. Wish they would use the patio heaters or something lower. Other than that highly recommend! Its a must for a romantic date or a group gathering.
At no point did any of the waiters explain how the menu is viewed. All they said is “this is the menu” in reference to something in a glass square on the table.
Menu items were Tapas only and this was a bit strange for “dinner”. Even the drink options were limited in terms of variety, they do not cater for non drinkers or persons who do not drink vodka and tequila.
The views are great, I would go back but not for dinner unless I am going for a pre-dinner drink
The server was very kind and courteous. He made my friends and I drinks tailored to our taste and they were very refreshing.
Overpriced. Would not recommend the sliders. The view isn’t great but the overall vibe of the place is nice and relaxing. Good place to come for small snacks and drinks. Just know you’ll be paying midtown Manhattan prices.
Probably one of the smoothest and most relaxing anniversaries I ever had here!
The manager recommended a meat with papas bravas that was delicious!
Service was amazing, our waiter was really helpful in picking out drinks. The shrimp cocktail we got was really gross. For $22 I expected shrimp to be cooked correctly but my fiancé and I both thought they tasted really over cooked, mealy and like they had been sitting out for a while. For the price of the drinks and food compared to the actual quality I wouldn’t recommend. Is a beautiful clean place though.
Amazingly great!!! Love this place!! Will definitely be back!!
Vibes were amazing ! The service was fair ! The food was good and the place is prettt comfortable I had a good birthday
Cozy and nice atmosphere, but service was extremely lacking. Took too long for drinks to come out. We were seated before a couple sitting behind us and they were served before us. Our server, Carlos never came to check in on us. We had to ask another server to call our server over just so we could ask him what's taking so long for our drinks when everyone else around us was being served. He stated that he was going to tell us he didn't have anymore Glenlivet when he brought the other drink over to the table. Instead of making us wait, it would've been smarter to just be upfront and tell us you didn't have it so we could've ordered something else. Coming from a hospitality background and understanding how customer service/guest service works, this lounge needs to retrain their staff. Such a nice place, but the service really brought the rating down.
Outstanding place and great service!
The atmosphere is beautiful, servers were pleasant and attentive. There needs to be more menu options and the drinks are pricey but it was a wonderful experience and would definitely go back.
Great staff, nice view and atmosphere. Keep in mind that this is a place for drinks so food options are limited.
It was supposed to be a nicer, upscale and heated rooftop but the heaters don't work well and they don't have enough heaters for all the tables. We were there for about 1.5 hours and they only gave us a heater for about 15 minutes of the 1.5 hours we were there. They do give you a thin blanket which doesn't really help. After sitting in the cold with no heater for about 30 minutes, I politely asked the hostess if she doesn't mind rotating a heater to our table from the table next to us, but she was very rude and obnoxious telling us no and that she cannot accommodate us.
The place is nice, it was a cold day and we were told the heater would be rotated—it never was, even after asking over three times. We waited long to get serviced.
The food was good, the no Limits drink is good too.
The place was absolutely beautiful and we went twice, back to back nights. However, the server that we got the first time was very rude. She was a black lady with dreads. We were late for our reservation and she took it out on us. Just unreasonable & rude. She wanted to charge us $3 for bringing one slice of cake. We asked for the manager, he was nice & accommodating and didn’t charge us for the slice of cake. He said he thought it was a whole cake. We came back the next night & she remembered us & was still rude & unprofessional. Fortunately, she wasn’t our server the second time & the one we got was awesome.
Very pleasant I would recommend this to a friend!!
Everything was good 👍🏻
Drinks were pricey but delicious. Food came in very small portions. The sliders and chicken skewers were delicious! Dont go if you are really hungry though. Beautiful decor and outside seating. Would definitely go back.
Beautiful place , stuff not too friendly.
The time slot is 90 mins keeps you thinking about time rather than enjoying. Feels like someone is in an examination with clock running.
The place was descripted as heated Outdoor rooftop which is not 100% true as they gave us a heater for around 20min and then the host just came and said she needed to move it to another table. Moreover, the server was so annoying and disrecpectful from the beggining as he threw the straw for my friend's drink at the table and said that we needed to order something to eat as we were ordering alcohol, which is understandable as per the City regulations. However, he brought the drinks and never again checked on us for the food until we décided to leave asking the host who passed by To get us the bill. We tried this place to have a good time but honestly, such a poor service.
Place is really cute food and drinks good. Try the sangria ☺️ veryyyy cold, dress warm although they provide blankets
Great food! Service was OK. Nothing special about the drinks. The heaters for outdoor dining were shared and rotated around but they did give out blankets. Each table gets a heater 10 minutes at a time. Definitely a better place to wait until it’s a bit warmer, but worth a try!
It was cold af, I have no idea why you can’t put a heater next to each table at least.
Had a great time. Thank you.
Beautiful rooftop!! Had a lovely time and the staff was very nice. The hostess was extremely accommodating as she had to shift the heat lamps, which did not make for ideal temperature on one fo the coldest evenings in January, but the atmosphere and beauty of the rooftop more than made up for this!! Will be back when the weather warms up!
Outdoor dining options during winter months can be challenging. Castell is a great option as long as temperatures are not at or below freezing. More heat lamps would be helpful. Foods are always great and services deserve high mark overall. It’s on our list for repeat visits.
A lovely evening for a drink, very friendly server, heating wasn't bad and the view is cool
A great place to take yourself out. Loved the view, and the service was great.
Friends get together
Graet place to have an intimate conversation in the midst of this crazy times. Excellent ambiance.
My first time here a few days ago and I loved every moment of it... from the setting to the service. I would definitely revisit and recommend to others🙌🏽
Booked a table for a business meeting and my group had a little trouble deciding whether to be outside or inside and we ended up switching in between. Throughout all of my indecisiveness, the staff here was amazingly helpful from the group party contact to the host and manager. Food was great, ambiance way better than expected and a 5 star staff that made our comfort level a #1 priority. Beautiful space. Thank you!
Castell Rooftop Lounge is rated 4.5 stars by 150 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.