Citi Terrace

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1. BP

   BenP

   Kent

   1 review

   5.0

   1 review

   Dined today

   overall5food5service5ambience5

   Excellent atmosphere. Very chilled but lively. Would highly recommend

   Report
2. SM

   StephanieM

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Citi Terrace was a lovely venue, inside and outside, the service was good, staff were friendly and organised. There was a good atmosphere, laid-back and chilled, it was a hot afternoon and some of our party needed to move to shade and staff were more than happy to move some of us to a shaded area. Food was really nice, we were a party of 6 and everyone enjoyed their choice. We would definitely recommend this venue.

   Report
3. MM

   MariannaM

   1 review

   4.0

   1 review

   Dined 7 days ago

   overall4food4service4ambience4

   Very nice place, well attended and very good food, very friendly and helpful waiters! Only a little long drink waiting time, but overall a great experience!

   Report
4. LF

   LouiseF

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food3service5ambience5

   Did not eat here but it would not me leave review with out rating it! Great night, great cocktails, great place!

   Report
5. C

   Cher

   London

   1 review

   1.0

   1 review

   Dined on 19 June 2022

   overall1food1service1ambience1

   This was our first time dining at Citi Terrace and I can safely say the last! Sadly, despite booking a table for 7, the staff clearly weren’t expecting us. The Terrance itself is more of a cafe vibe with cheap style seating, rather than being an attractive alfresco dining opportunity. Our order, which was taken down correctly by our waitress, was incorrect and both our starters and our mains came out in 2 stages so those that were served first had eaten by the time the rest of the meals were brought out. My husband asked for his mashed potato to be substituted for masala fries and the waiter came and informed him that the chef had now done the mash and would he be happy to have it on the side as well as the fries - he agreed but the fries were forgotten. Three of us had the seabass which was ok, nothing to write home about, the haloumi burger was disappointing but both the pizzas were so late coming out, that we think they were totally forgotten about - one of which was for my 15 year old daughter who was extremely hungry and by this time we had been there for nearly two hours! When my son in laws pizza arrived it didn’t have the pepperoni on it and when pointed out the staff took it away only for it to return a few minutes later with pepperoni literally placed on the top!! My son in law didn’t eat it. After complaining the manager clearly thought he was doing us a favour by not charging us for the pizza or the service charge!!! I would like to point out that service charge is discretionary and not a legally required charge so not exactly a generous offer!! I would also like to add that despite having calamari on the starter menu the sharing platter consisted of some very disappointing cheap and nasty variations including ‘onion style’ calamari rather than the proper calamari offered as a separate starter! We requested a further reduction which the manager begrudgingly agreed to but I would say he has a real problem dealing with women that complain.

   Report
6. SC

   ShanaClare

   London

   1 review

   5.0

   1 review

   Dined on 18 June 2022

   overall5food4service5ambience4

   Laura our server was absolutely amazing! Food was yum and cocktails gorgeous! Thank you so much!

   Report
7. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on 18 June 2022

   overall2food3service2ambience4

   Rude staff

   Report
8. JV

   JuliaV

   1 review

   4.0

   1 review

   Dined on 18 June 2022

   overall4food4service4ambience4

   Fabulous service, the food was very good, staff were very attentive

   Report
9. LH

   LucyH

   1 review

   3.0

   1 review

   Dined on 18 June 2022

   overall3food1service3ambience3

   We waited over an hour for our food. And to get a drink we had long waits in between

   Report
10. LE

    LEIGHG

    1 review

    5.0

    1 review

    Dined on 14 June 2022

    overall5food5service5ambience5

    We arrived on time however our guests got lost as never had been to Canterbury before let alone the restaurant. When they arrived we had already booked 4 gin and tonics which were lovely. Food wise we had 3 citi burgers and 1 chicken ceasar salad. Followed by lovely deserts. This restaurant was recommended to me by a work colleague. I am so happy to have gone there. I would highly recommend it to others. The staff were all fantasic.

    Report
11. LW

    LizW

    1 review

    4.0

    1 review

    Dined on 14 June 2022

    overall4food4service4ambience4

    Took my daughter for cocktails and light lunch for her 18th. Very friendly, attentive staff. Lovely food and cocktails were delicious. Daughter was given complimentary cocktail and thoroughly enjoyed her experience.

    Report
12. PG

    PG23

    1 review

    2.0

    1 review

    Dined on 11 June 2022

    overall2food4service2ambience5

    Normally love it here, but this time we were rushed from our table which we were only on for an hour and a half (we understand its 2 hours a booking but it definitely was not 2 hours as we had made a memo of the time), its a shame as everyone is normally lovely and the vibes always good. Disappointing

    Report
13. CB

    CatB

    1 review

    4.0

    1 review

    Dined on 11 June 2022

    overall4food3service5ambience4

    I booked this quite a while in advance as I was recommended to go here. There were 12 of us on a hen night. Laura who I spoke to a few times about my booking was extremely helpful. I've worked in hospitality and clearly Laura understands great customers service, I couldn't fault her service and friendly welcoming manner. Lovely personal touches to our evening which we really did appreciate. Thank you.

    Report
14. BJ

    BernadetteJ

    1 review

    2.0

    1 review

    Dined on 11 June 2022

    overall2food4service1ambience3

    So started the day very well. Until we then waited 40 minutes for 3 shots and a cocktail. We spend a lot of money as was out for a birthday with friends. But 40 minutes for a drink is ridiculous

    Report
15. A

    Abby

    1 review

    5.0

    1 review

    Dined on 11 June 2022

    overall5food5service5ambience5

    We only came for drinks but the cocktails were amazing! Fantastic selection and all delicious. Service was outstanding. Cocktails are a little expensive for outside of London, but it’s a lovely little terrace in the sun.

    Report
16. AJ

    AngelaJ

    1 review

    4.0

    1 review

    Dined on 10 June 2022

    overall4food2service3ambience4

    Great place, good vibes but was disappointed to not be able to order any food.

    Report
17. JG

    JackG

    1 review

    1.0

    1 review

    Dined on 7 June 2022

    overall1food3service1ambience1

    I was quite disappointed with my visit, luckily the food and drink was decent otherwise the service, ambiance and whole experience was very poor. We were handed a separate menu and told that we could get 2 for 1 on cocktails (something I wouldn't have gone for if there wasnt a deal on) however shortly after we ordered them and started drinking them we were told that because we didn't order 2 of the same ones we don't get the deal, annoying enough but then we weren't even allowed to order 2 more to get the deal because it was 20 mins past the deals expiry... staff seemed pretty uninterested and quite unhelpful, I was quite annoyed but wasn't even gonna leave a review until I got an email from the booking service asking how the experience was. Won't be returning.

    Report
18. AF

    AllanF

    1 review

    3.0

    1 review

    Dined on 30 May 2022

    overall3food4service3ambience3

    On the street it was advertised that there were two for one cocktails. When we tried to order some we were told that they were not doing that this week. Food was good but didn’t realise there was a10% service charge until we got home.

    Report
19. KI

    KristinaI

    1 review

    1.0

    1 review

    Dined on 28 May 2022

    overall1food2service1ambience1

    Service was slow my friends cigaretes were thrown away and no solution was offered apart one of The staff offered one of her cigaretes to my friend which was nice of her, but overall no manager offered solutions to this situation

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20. OT

    OpenTable Diner

    Kent

    1 review

    2.0

    1 review

    Dined on 28 May 2022

    overall2food3service2ambience2

    They asked if it was a special event so I ticked birthday, but nothing was done or said about it. Would have been nice for our table to have had a happy birthday balloon or something (anything) or why even bother asking. Sat us right by the door even though there were better seats available.

    Report
21. SM

    SarahM

    1 review

    5.0

    1 review

    Dined on 26 May 2022

    overall5food5service5ambience5

    Always a fab time and the cocktails are outstanding 💜

    Report
22. LW

    LucyWoodland

    1 review

    3.0

    1 review

    Dined on 21 May 2022

    overall3food4service1ambience3

    As it was a busy Saturday evening, service was incredibly slow. We waited 30 minutes for a waiter to ask us for any more drinks, and those drinks took 20 minutes to arrive. Our two hour time slot for our table was wasted on waiting around.

    Report
23. BK

    BarbaraK

    1 review

    4.0

    1 review

    Dined on 21 May 2022

    overall4food4service4ambience4

    Friendly staff throughout our visit, we both ate the creamy chicken meal, it was delicious

    Report
24. AM

    AmberM

    1 review

    3.0

    1 review

    Dined on 20 May 2022

    overall3food4service3ambience4

    It is a very beautiful place and has a very good vibe and friendly staff. The cocktails were lovley. However, we wanted to have 2 shishas, which they charged us extra for because they had sat us in VIP seats, which we didn't ask for! They hadn't warned us about the extra charge when i booked it ither. And i wasn't very impressed with the shishas ither. They didn't have a lot of flavour and were very harsh on the throat. Ended up spending a LOT of money but left a bit unsatisfied. A shame because i had visited a long time ago and had really enjoyed it.

    Report
25. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 14 May 2022

    overall5food5service5ambience5

    The music creates a lovely and lively atmosphere. The food was amazing and the cocktails even better. Staff are very friendly. Would definitely recommend and will be returning :)

    Report
26. B

    Bobby

    1 review

    2.0

    1 review

    Dined on 13 May 2022

    overall2food3service1ambience2

    Booked in advance and was seated next to the toilet, was hit by the door a couple times during the evening and was forgotten about after ordering food. As a good will they did give us a shot of tequila rose on the house which was nice but was wasted on me as I don't like tequila rose. Waiter was more focussed on trying to DJ than serving us (they already had a DJ). Atmosphere might have been better if we had gone a night where a big party wasn't going on but the underwhelming drinks and service alone means I probably won't be going back. The novelty of the drinks were cool but were not the best tasting cocktails I've had for the money I had spent.

    Report
27. N

    Nohjejrj

    1 review

    1.0

    1 review

    Dined on 13 May 2022

    overall1food1service2ambience2

    The drinks were great but the food wasn’t good. I recommend just going for drinks

    Report
28. KG

    KatieG

    1 review

    3.0

    1 review

    Dined on 7 May 2022

    overall3food4service2ambience3

    Very lovely place with great cocktail selection, waiters were good but some of the people of the “higher” role I’m guessing the mangers were really quite rude. We knew we had a 2 hour time limit but 20 minutes before the end of our time slot we was given our bill by one of them with her telling us here is your bill we need the table 10 minutes! Even though we had 20 minutes left. Still had some drink so we finished our drinks while being stared at the whole time by a unhappy lady waiting for us to leave. We left with 5 minutes to spare for them to clear the table, when we left we said thank you and bye with no reply back. Such a shame as all the other waiters were good and attentive.

    Report
29. s

    sunnygirl59

    Norfolk

    3 reviews

    1.0

    3 reviews

    Dined on 7 May 2022

    overall1food5service5ambience5

    Delighted with everything except the added service charge which I didn't notice until after I paid the waitress a tip, no wonder she said thank you thank you. Naught naughty, a service charge is not a right and should be up to the customer to judge if the service was worthy of a tip. Will check if this establishment will remove it if asked and if not, I'm afraid I won't frequent again.

    Report
30. KW

    KerryW

    1 review

    5.0

    1 review

    Dined on 2 May 2022

    overall5food5service5ambience5

    Will definitely be back when visiting Canterbury .

    Report
31. ME

    MollyE

    1 review

    5.0

    1 review

    Dined on 27 April 2022

    overall5food5service4ambience3

    Super delicious food, and friendly staff! Really enjoyed my evening there.

    Report
32. B

    Brooke

    1 review

    4.0

    1 review

    Dined on 23 April 2022

    overall4food4service2ambience4

    Took over 20 mins just to order our first drink! The servers kept going to the bigger tables that were spending more/eating! Other than that the drinks were very nice!

    Report
33. SB

    SamB

    1 review

    5.0

    1 review

    Dined on 21 April 2022

    overall5food5service5ambience5

    Amazing food and welcoming, friendly staff. Overall a really great place which we would recommend to anyone

    Report
34. MB

    MBH2788

    1 review

    2.0

    1 review

    Dined on 15 April 2022

    overall2food5service1ambience2

    I didn’t eat, so can’t comment on the food. We waited over 30mins for our drinks and then they still managed to give me the wrong drink.

    Report
35. LT

    LewisT

    Kent

    1 review

    5.0

    1 review

    Dined on 14 April 2022

    overall5food5service5ambience4

    Really chilled out bar good Shisha good food and excellent cocktails definitely go again in the future

    Report
36. L

    Laura

    Kent

    1 review

    3.0

    1 review

    Dined on 9 April 2022

    overall3food4service2ambience2

    Food was lovely but the staff could have been more happy in their jobs. They over charged us as well as other customers for their drinks.

    Report
37. KH

    KelseyH

    1 review

    3.0

    1 review

    Dined on 3 April 2022

    overall3food3service2ambience1

    Paid over £100 to sit next to someone jetwashing mats, it was all you could hear. He also did not have the correct safety equipment with him or warning signs for the public. A health and safety nightmare and a danger to himself and the public. If you are going to industrial clean next to customers, you need to ensure all hazards are taken into account. But the noise of the cleaning ruined what is normally a great place to go.

    Report
38. IL

    IzabelaL

    1 review

    5.0

    1 review

    Dined on 2 April 2022

    overall5food5service5ambience5

    Lovley staff ,good food and amazing cocktails out server was amazing took care of us all night

    Report
39. R

    Rosa

    Kent

    1 review

    1.0

    1 review

    Dined on 1 April 2022

    overall1food1service2ambience1

    We ordered 1 prosecco cocktail and 1 gin lemonade cocktail jug. Both of them was flat. We send prosecco cocktail back was not just flat it was warm. We did not finished cocktail jug too it was was awful. We had this jug last year and it was perfect. Worst experience ever. Will consider visit again.

    Report
40. VO

    VictoriaO

    1 review

    5.0

    1 review

    Dined on 30 March 2022

    overall5food5service5ambience5

    Had a lovely time, really good shisha and service will definitely come back

    Report