Claim Jumper - Burbank
I was charged for items I didn't receive. The cook & server needs to communicate better but my food was great and so was the service.
The mac and cheese was dry and bland. The bread was salty. And my BBQ chicken sandwich had so much BBQ sauce that it was soggy. Very disappointed. The power went off for a second and apparently affected the way they order. Our server said we could not order dessert because of it. Seriously?
We went to Claim Jumper to celebrate my birthday and to make use of a Birthday Reward from Landry Select. Scarlet, our server, was extremely friendly, cheerful, and helpful. Our lunches tasted great, and I was given a birthday dessert. There was an issue in exchanging the birthday reward and Scarlet graciously handled it for me. Overall, it was a pleasant meal.
The wedge salad was great, the calamari was so good (but a little sparse) we ordered another and it came out way over done! It looked like they may have scraped the bottom of the barrel. The server was good but spread thin!
If this establishment is open six months from now, I'll be surprised. Our party of four arrived at 7:30 on a Friday night, and there was no shortage of available tables. There was confusion among the waitstaff as to who was our server, and it took 10 minutes for someone to bring us water. The server apologized for all the things the restaurant did not have, starting with the affiliation with Landry's (getting Landry's points was one reason we selected Claim Jumper). They also did not carry CJ's signature dessert (the other reason). Two of us shared a Porterhouse steak, with baked potatoes as the side. The other two ordered a chicken pot pie, and the grilled shrimp. The entrees were excellent, and the steak was cooked to order. My baked potato was not hot and neither was it cooked. I sent it back and 10 minutes later received another uncooked baked potato. How hard is it to cook a potato? Because they didn't carry the dessert our friends had been craving, we left fairly disappointed. Won't be back.
We had another wonderful night seated outside with the incredible Ms Nancy taking fantastic care of us as she always does! So appreciate her!!
Claim jumper is my usual go to place. This time not so much. The service was terrible. We saw the waiter at the beginning and end. We ordered the salad bar but no refills on drinks. The server never asked how's everything? , do you need more bread, soda etc. I placed a reservation on open table sharing its a birthday celebration and no response. I told the waiter it was her birthday waiting so long for nothin. Just up and left. So disappointing.
We were not impressed with the food or the service. It took an extremely long time for someone to take our order, bring our food, come by to check if we needed anything, and finally our check. The food was so so.
Server was really great! Helped us with ordering food because of allergies. The drinks were actually really good, probably better than the food! The menu is similar to upgraded bar food, while not my favorite was ok for a once in a while meal.
salad bar is great, variety and very very tasty. i lke to order salad bar as one of my sides.........scrumptious
Great service; great food!
Good food and ample parking! Great for an impromptu get together or night out. Many choices!
Came here after our group of 12 toured Warner Brothers Studios just next door. They accommodated our big group with no problem. Great food, great service. Will come back if we're in the area again.
Everything went well. I took out my mom out for dinner for Mother’s Day. She really enjoyed the food. The food tasted amazing and the table we sat in was great!
Arrived on a Friday evening at 5:30. Lovely dining room. Quiet. Great service. We look forward to enjoying a meal at the Claim Jumper in Burbank again in the new future.