We had high expectations of Cottons however unfortunately they were not lived up to due to a few reasons. Food and service being of a sub-standard level were the main reasons with the atmosphere also a large factor at play. The food is okay, but could be better. The service meanwhile was fairly slack and it took us over 10 minutes to get the receipt upon asking for it and another 10 minutes to pay. There were only 2 waiters working, and although they did not look overworked, I believe another waiter is needed for smoother and faster service. The atmosphere was by far the biggest disappointment. With Caribbean restaurants, from both personal experience and what I have seen and heard from others, I would expect a lively and upbeat atmosphere however this was the total opposite. I take into account that the day we visited, it was a bank holiday however I personally feel this is no deterrent and I cannot imagine what the restaurant would be like if it were to be busy as there doesn't seem to be any vibe or character. I wouldn't recommend and would much rather visit Turtle Bay, which ticks all the boxes for me.
Had to wait for our booked table for 5 mins then had to wait a lot for someone to take our order. The drinks which we ordered straight away took 15+ mins to arrive.
Long waits throughout the night.
Waiter was friendly though.
Mandotory service charge was added to the bill and I didn't see it stated on the menu.
Didn't want to make a scene on a date night so paid but I feel like I was conned with the service charge.
Good food though plantain wasn't that fresh (tasted liked it was microwaved).
Good service and food, everyone enjoyed the whole experience
Under new management. It's not the same authentic Jamaican vibe. Food was ok. Ordered chicken rice and peas. The rice and peas was consist of black eye peas instead of kidney beans.
Spare ribs was cold.
The waiter forgot the plantain.
Had to pay 5.00 pounds each for 4 of us, for cocktails, even thou it was happy hour.
They need to step up.
Visited this restaurant for a meal for my husbands birthday. What or who that was meant to be the manager decided to cause an argument between 2 tables surrounding my husband and I. Which then ended with us being totally put off our food and taking it home to eat instead. Neither the manager (who had caused the argument) or the waiter who was serving us offered any kind of apology. We even had to wait so long to pay that we took ourselves to the bar to pay and requested that the service charge be taken off our bill as the service we received was terrible. The nice gentleman at the bar apologised (although it wasn’t anything to do with him) and gave us a free shot each. Although it was a nice gesture by then it was a bit too late. My husbands night was already ruined.....We will definitely not be returning to Cottons.
Really good quality of food, and staff were very friendly, second branch I’ve been to after shoreditch- they never disappoint. Amazing authentic Caribbean cuisine!!
Very noisy, so not great for a romantic evening. Service much improved - food delivered quickly. The portions were much smaller than they used to be - this time I got three small slices of plantain with my main meal and the slat cod starter was on the small side.
Nice food - very generous portions and excellent cocktails. Service was very good too. Highly recommend a visit.
I heard about Cottons from friend's saying it was good.
It was my first time attending on 4th March with my partner too. I looked online to view the menu and everything looked tasty. So when we arrived only to be told it was only a Sunday Brunch menu we was a bit disappointed because there is nothing on Cotton's menu to suggest there is a Sunday Brunch menu.
Anyways we choose our cocktails first which was very nice and didn't take long to make.
We choose our food but took quite a while before it came out. Cause we was so hungry we just ate it quick. Both of our food was quite warm but cause we was tight on time we didn't bother to say anything.
I finished my meal before my partner and was thinking I'm sure I'm missing something from my course. I looked at the menu and saw I was missing yorkshire pudding. I told the waitress and she when back to the kitchen. My partner then finished her meal and said she is still quite hungry. So she looked at the menu and then noticed she was missing rice and peas with plantain. I mean the Sunday Brunch isn't a massive menu and it wasn't busy.
I told the same waitress that my partner we missing food as well. She came back and said she will bring the rice and peas with plantain. she also gave his a complimentary dessert each for what had happened.
We ordered our desserts. When she came back with the desserts my partner ordered a fruit cake but was given a chocolate cake. I mean this is just shambles.
As I said before tight on time so we didn't bother to say anything but as we was leaving a couple behind us had just sat down. The couple was ordering from the main menu not the Sunday menu.
So for overall very disappointed for our first time.
Meh, that’s the best way to describe it. Just a meh dinner. Drinks were too sweet and the food was sub-par. The plaintain was overly fried in oil, literally dripping off when you picked them up. My partner and I had the Jerk Chicken, it was ok nothing special. The ambience was odd, partying downstairs and then a normal restaurant upstairs but felt disconnected. Would preferred if it was more buzzy upstairs as well. Walked in and were dismissed by the waiter when told we had a booking and were made to wait for 15 minutes. Won’t be going back.
I visited Cotton's, sunday just gone. Manager and staff are lovely friendly people. Members of staff will check on you often (in regards of how your food, are you ok, can they help with anything) but not enough to bother you which was nice, also staff were genuine which made the visit more comfortable and enjoyable. Live music was playing which really gave a good vibe. Would definately going back!!
Loved it. Food was great. Service was great. Coffee was awful. Well you can’t complain at that.
Everything amazing!from the courtesy of the staff to the food. All great. Flavours and taste unbeatable and also fantastic surrounding music.
Amazing atmosphere, amazing food and amazing mojitos...
I went with two friends and none of us found the food great, despite all being fans of that kind of food.
AVOID THIS PLACE. It's a shame to see how down hill Cottons has gone. The kitchen had run out of part of my meal so substituted it with an extra piece of chicken, which was inedible - it was off, it smelt bitter and old. I took a bite accidently and it turned my stomach. The rest of the food tasted like it had been cooked a few hours before then warmed in a microwave so it was dry, old, sticky and lacking flavour. The same was true of my friends meal. I told my waitress about my chicken and she took it away and said she would replace it, not that I wanted a replacement at that point. I never received it. I mentioned it to the waitor who took our payment (who i think was the manager) and he said sorry then proceeded to take full payment of over £60 for one of the worst meals I've ever eaten out. I felt embarrassed that I'd taken my friend there. He couldn't even finish his meal. Absolutely terrible. I've never written a review about a meal I've had but I have to warn people from going here. I wouldn't eat here again for free.
I have never been so disappointed with west Indian (Caribbean) food to this extent in my life. In part that is due to the exceptional reputation that Cottons is known for.
The service was fair and I will not and cannot complain about that, we were taken care of and waited on with a smile and great manners. My main issues with this establishment are A) Portion size of starter, B) Substandard and cold main meal and C) A cordial sold as juice.
What we initially requested as are main courses were not ready as yet, but would be available later on in the evening, so we had to choose something else from the menu. Not a good start, but I was not going to dwell on it.
Two slices of dry hard dough bread was placed on the table with no butter and a heavily garlic infused sauce to accompany it, we deemed this as interesting, but not enjoyable.
A) I ordered the Cod fishcakes for starters, at a cost of £6.50 I was taken back to see 3 tiny fishcakes upon my plate, as for taste they were edible, but nothing to make you ever want to order them again.
B) My main was the Jerk salmon on a bed of sweet potato mash and spinach, The salmon needed seasoning, as in salt, pepper and generally jerk seasoning, it was poor. The sweet potato mash and spinach was cold and had to be taken away to be reheated, this dried the Salmon out.
C) I ordered Soursop juice and was given a watered down cordial, no texture no thickness, no nothing.
Plain and simply an absolute disappointment.
Oh! And I also had a cocktail, "dark n stormy" it was not a true reflection of how this drink should taste.
Such a great atmosphere and amazing food.
Kamal the bar man is great and has such fun energy! If you come to this restaurant make sure you stop by the first and order a drink from him.
I have visited this restaurant many occasions before but I must say it has gone down hill.
I would not recommend this restaurant to anybody to eat.
Food is overpriced and dose not taste fresh and is not a genuine representation of authentic Caribbean food.
Fish platter was not cooked and ribs starters where cold.
The manager who is not from the Caribbean unlike myself was telling me how the fish is supposed to be cooked and it looked fine.
His attitude was disgusting, not apologetic and very arrogant.
The cocktails and music at the bar were the best highlights of the night.
Decent food, nothing special but definitely tasty. Service was questionable, with missing orders and general lack of impetus. All staff were very friendly though, which counts for a lot. Would recommend still.
Cottons offer a reliable, friendly service. Have visited a few times and it is comforting to know exactly what will be provided. Highly recommended and quite reasonably priced too.
the restaurant and drinks were great but the food was cold and didn't have many flavours. the waitress was lovely though. but I won't be going again
Friendly accommodating staff, friends were very late for table booking but we were made to feel comfortable and welcomed. Manager spent time to have leisurely conversation.
Love coming to Cottons because of the experience in food and music, but this time the Rive and Peas was very dry mate.
I'll bullet point this:
• Overpriced- Starter came and it was 3 prawns (king prawns Tesco type not big prawns) £7.50
• Music is great! Cocktails are good and £8.50 each
• Service was good
• The portions are no where near generous! Sides are very small and £3.50 each which adds up
• No one acknowledged it was a special occasion whatsoever so I was disappointed
We returned to Cottons for our 11 year anniversary, because we had had a great experience the year before. Unfortunately this time we didn't. There appeared to be a tense atmosphere between the staff, that we as customers could feel. We sat for a while, and were eventually served by a nice young lady who took our drinks and food order. She politely apologised for the delay, which we appreciated. It became quite obvious that for some reason or other, some customers were unhappy with their food. We hoped that our food would be ok, but when my curry goat came it was literally stone cold. It's served in a balti style dish which is meant to keep the food piping hot, so I was quite surprised. I had to ask for it to sent back. The reason I came to Cottons was for the authentic curry goat, and I expected it to be hot. I was told that they would do me a fresh 1, and when it arrived I was again a little underwhelmed. While the fresh 1 was much hotter than before, there was also much less in the bowl and very little meat, just a lot of gravy. This was a far cry from the curry goat I had the year before which I raved about to everyone I spoke to about it. there was no plantain or hardo bread either. I was left feelin quite hungry. On a positive note, my fiancé had a really nice fish dish with king prawns and dumplins. We were both very impressed with this dish and I was happy that she enjoyed her meal. On reflection, I'm not sure if we will make the trip into London to go to Cottons again as it's an hours drive for us and this experience has left me wondering if it's worth it. Sorry for the poor review but I'm being as honest as I can, in the hope that things might improve from my feedback. Thanks, Chris.
Enjoyed the service and ambience . We also liked the cocktails
Very nice relaxed atmosphere and great food. I would recommend to anyone.
Quite expensive for two meals, two drinks and no desert. There were only 2 options available for desert as the other 3 options had finished an hour into opening? £90.00 was the price of this experience so unless the service is addressed and the drink waiting time reduces dramatically I won't be frequenting this nostalgic establishment any time soon.
We tried Cottons for a pre-Roundhouse dinner. The menu has spicy Caribbean dishes and we enjoyed the trio of vegetarian fritters and then the Amchar marsala baked Chicken supreme and the dinner plate of chick pea & pumpkin curry, black eyed bean fritters, plantain and steamed rice. Happy hours Carib bers were well priced and service was very friendly but slightly erratic. A good choice for something different and very convenient for events at the Roundhouse.
Was great atmosphere with amazing food and wine. Waiter did forget our starter but deducted the service charge as compensation. All in all it was a fantastic experience.
Awful. Visited London, went all the way to Camden on the Saturday of my weekend stay and cottons were not even open, even though I had a booking with them at 2pm.
I looked in the window to see if anywas was about to let us in and the place looked like it had be deserted for days. Not impressed
I don’t usually go out to eat carribean food as it seems to never taste like it. But this time... the most amazing carribean food I’ve tasted. Such brilliant service. Would recommend to everyone. Only thing is the food takes quite long to come. Overall it was AMAZING!
I had heard of cottons through friends as a jerk chuck experience akin to what brixton used to serve up pre gentrification . I used to live in brixton for 8 yrs so I was excited to hear this. Me and my girlf ordered cocktails then the jerk meat platter. It was delicious with a combo of lamb, pork ribs and chicken wings in a lip tingljngly good jerk sauce. Also a generous portion of rice and peas to share and more jerk gravy to pour over that. Uuuuummm as a gravy fiend this was a delightful added bonus. I really enjoyed my missus found it a little to hot for her so I would say this place is for pro jerk chicken lover but I absolutely loved it!!!
Unfortunately we didn't stay for our meal! After an hour we realised the party next to us (who had been there for over an hour) still hadn't been served their meal.
There was no explanation from the management, I felt sorry for the poor young lady that seemed to left on her own to deal with everything.
It's a shame as we came specially following good reviews!
I suggest they learn a lesson in communication, if they have an issue tell people there will be a delay from the outset so they are informed and can make a decision. That way you don't burn your bridges and have every chance of them returning.
Food was surprising amazing! Enjoyed it very much. Service was great. Food was served promptly and very well presented. Dj was on point! Very good music selection. Cocktails were outstanding and very strong 😬. Only negative is the venue should be bigger. Got very crowded
Beautifully presented, really well flavoured Caribbean food, great ambience, vibrant restaurant (way bigger than it looks from the outside). Service was laid back and cocktails took a while to come but that was only a problem as we were short on time so recommend you take your time and enjoy it! And if you are a rum lover you will be in heaven at the bar!
The food and service is always pleasant in here. Would reccommend
Really good first time experience, service was outstanding so was the food. I will be attending Cottons again very soon.