The Cotton exceeded expectations. We were welcomed warmly on arrivals and the service throughout the evening was excellent - attentive but discreet. The ambience was airy with an outside seating area overlooking the Thames.The menu included some interesting Caribbean options, including a very tasty mixed grill platter and a veggie dumplings in a spicy sauce. The Happy Hour helped to reduce our drinks bill and, overall, the restaurant was very good value for money. We will happily return.
The table we reserved wasn’t actually there, drinks at table took 40mins, sides came out 30 mins before mains, staff avoided the tables, wrong drinks, not enough staff etc etc
The visit started off a bit rough as the bartender got shirty when we showed up at 12.35 for a 12.30 reservation. He asked "do you know what time it is?" and I told him that it was 12.35 - he then said "no, it's 11.30 and I can't seat you". Not sure how he made it to work on time if he forgot to change his watch...
The service was spotty at best, as apparently there were no servers working. The floor manager was doing everything he could to manage a table of 18 plus our table of 4 (the "hostess" was not much help and when the afternoon shift manager came in, he immediately at lunch).
The food has always been very good and the floor manager adjusted out bill to reflect the short-comings in the service. But I think 3 hours for a Sunday lunch (when you aren't that busy) is a bit of a stretch). The Floor Manager did, however adjust our bill to acknowledge the issues they were having
My fish was not cleaned or gutted therefore I did not eat it. I was offered 50% off the bill, I think the whole meal should of been deducted. I’ve ate from cottons in Camden which is much better
Avoid Avoid Avoid. Booked a table for 6:30, we arrived on time only to be told our table isn't ready and 3 family's have to be seat before us. We order our food at 7:15, they run out of patties , salmon and curry mutton. We waited 1hr 30min for our starter and 2hrs for our main, bear in mind is was MOTHER day so we where a family of 6, 2 adults and 4 kids.
When our food arrived it was incomplete. We received not one apology. The hole atmosphere was so depressing, you had customers complaining left right and centre and a waiter actually walked out, stating the restaurant is a shambles. The only time the manager came to speak with was when we had to pay the bill. I refused and my family and I walks out. THIS PLACE SHOULD BE CLOSED DOWN.
The worst experience I’ve had at a restaurant, left a terrible impression of an extremely poorly run establishment. I booked a table here for 4 to celebrate mother’s day, they even called a couple of days in advance to confirm we were still attending. When we arrived the restaurant was completely full, there was a long queue of people waiting to be greeted and a lot of fed up looking customers at the bar. Confident that having booked in advance we would be seated, we were told everyone queuing in front of us and waiting at the bar had also booked and due to the accumulation of several issues we would have to wait an undetermined period of time, that would be at least 1.5 hours. On the plus they were apologetic, although giving us a measily 25% discount card for happy hour was a poor way to rectify the situation. I’ve left a bad review to reflect a lack of communication and poor handling of the situation. Clearly mothering Sunday is a popular day for dining, so a prior phone call would have gone a long way and we’d have made alternative arrangements, considering we’d travelled out of our way to come here, based on this experience I will not be returning.
I had been to Cottons when it first opened in Vauxhall last year and we had a good time with my work colleagues, however it wasn't busy because it was newly open and we got there for about 5.45pm on a Tuesday. However, the second time I went which was this experience was terrible, I had booked it for 6pm on Mother's day - Sunday 11th March. When I arrived the waiter looked stressed and didn't even really welcome us or ask if I had a booking, which I did, he said they were running late which was fine so we had a drink at the bar, the cocktail waiter served us quickly and the drinks were good. We sat down at our table about 30 mins later which is quite long, then ordered our starter and mains, it took 1 hour and 10 mins just for the starter to come! We tried to get the waiter's attention and I think the manager at that time, he apologised and I felt sorry for him as he said he was suppose to finish at 5pm but it was now 7pm, he said that people who had booked came late and they were big tables but that is not our problem, we came on time and had pre-booked. Also I noticed a lot of deliveroo people collecting food so I think they were more concerned about the deliveroo deliveries than the customers in the restaurant, lots of people were complaining, we finally got our main 40 mins later! It was a special occasion for my mum and her partner and they came all the way from Ealing. The gentleman that worked there said he would give us 20% off the bill. When the bill finally came it was wrong! There was something added that we didn't receive and the drinks didn't have 20% taken off and they charged us service, which was unacceptable, I had to get up and ask them to adjust the bill, also the manager Mo said he would give 20% off if I came again but he didn't give me a voucher, to be honest I don't think I want to go again to risk that experience, they should only hold tables for 15 mins, if people are late then they should cancel them or tables should be a max for 2 hours.
Worst service and food I have ever had. We waited 2 hours for our food and didn’t even get our starter just main. The food was full of spice and very small. When I asked for the bill I was told my starter was on its way (which I reply I don’t want it after my main). The bill came and they had charged me for the starter, main and things I didn’t even get at all. After talking to the manger and getting the things removed the bill was £95 down form £159 I didn’t get a sorry or anything from the manger or staff. This place should be closed down. I would never go back ever
I go here every other week or so, there is Cottons close to me as I live in the city but the guys in the kitchen here are doing the business always good, every time! Well done guys, keep it up!
Simply, Cotton's was fantastic! We were welcomed by lovely staff, who couldn't have done anything more to make us comfortable. They informed us that there might be a small delay on the food, as there were a few parties in; this wasn't a problem as we got to watch everyone having a lovely time.
The food... Wow. Amazing food, perfectly cooked. Except for some raw fish, the meal was fantastic. And with credit to the staff, they were very apologetic and insisted on removing that man for our bill and giving us a round of drinks on the house.
Now, the drinks... The selection of beer is very good, with Caribbean lagers and local brews to choose from. The cocktails were all of the classics, but with a twist of the Caribbean to boot.
All in all, Cotton's is a gem of a restaurant. And the way the staff handled the issue with my fish, I don't believe this to be representative of the restaurant; this was a one-off.
Friday night at 7pm, not busy, service was very slow. Food was not great, had fish curry, king prawn was still in the shell, in the curry!!
The bill arrived with 2 extra drinks that we did not order, the waitress did take these off when I stated the bill was wrong.
It's a shame, I was really looking forward to eating here, the menu looked good, but the length of time and quality of food left a lot to be desired.
I wouldn't go back.
We booked a table for a Saturday night for dinner (6pm) on 25 and we were informed they only had 3 portions of chicken left. We ordered those along with fried plantain. The chicken portions were awful as there were no meat on the cuts and the plantain were so dry they were difficult to swallow. It was supposed to be a lovely birthday dinner for my son, but we left very soon after dinner as the waitress had started clearing the table whilst 3 of us were still eating. When she came around the 6th time we decided to get the bill and leave. We had to have desert elsewhere.
This place can not be recommended and I will not be going back, which is a disappointment as we love the Cottons in Curtain Road!
Excellent food with great service
I love the location of this restaurant and plan to return. The food is good and there is a good selection of cocktails. Tasty and generous portions. Attentive and friendly service.
AVOID! The service here was terrible despite the fact there were only about ten people in the restaurant and five of them were staff on a Friday night.
The manager, or who I assumed was the manager, was professional but had her work cut out for her with pretty vacant and indifferent staff, who didnt bother to take a drinks order before a food order, she just walked off. Our starters were nice, I cant deny that but the mains were below average, nothing special about any of it, we hardly ate any of it and when the plates were taken away...no-one queried why! I dont like being negative but theres not too many options near vauxhall station, I wont be darkening these doors again, we paid the service charge as I dont like to be mean but I wish I hadnt as nothing warranted a tip, our drinks order was wrong too.
I have been to Cottons before but this was my first visit to the Vauxhall branch. We opted for the early dinner deal of 3 courses and glass of prosecco for £26, which was excellent value. The location is great being on the river and the decor is fun and colourful.
In terms of food I had the salt cod fishcakes. They were flavoursome but more like 'english' fishcakes as they seemed to be potato based rather than the traditional batter based which is what I am used to. That said the curry goat was spot on. I could not fault it one bit. The portions are very generous too. My friend had the buttermilk chicken and ribs for main and it looked amazing.
The staff and service were also excellent. They were very friendly and attentive which was lovely. I am definitely heading back to this branch. Especially when the summer kicks in. Which is great as they have a happy hour from 5-7! I had a sorrel sling which was delicious. Well done Cottons!
The ambience was nice and the vibe was good. Can’t say it was the best jerk chicken I’ve had but the salted cod fish cake and chicken wings as starters were good. Dessert took at least 30 min to arrive!
Service was awful -- we waited over an hour for our food and the waiters were scarce & didn't seem to care.
Menu was great!
Food was okay, decent, not the best. Slight confusion over my seafood platter but I was happy to let it slide and continue with the meal.
The service was fine, the staff were friendly and professional.
Amazing food and they were really great about accommodating our change of reservation. We left stuffed and unable to finish our meals, I've never tried Festival before and it was so tasty!
Nice find in Vauxhall
Great food experience with our main meal good portion sizes are great. Starters need some work. Main was full of flavour and mild spicy, I could have taken a little more heat but it was good nevertheless.
We booked a table here last minute and it was pretty empty but not too late, around 9pm on a Wednesday night.
The waitress was friendly and helpful and the food was tasty. We asked if the starters were small and was told that they weren't small but not big either, so we got 4 to share and they were big. We'd all ordered mains as well and by the end we were full. Appreciate I could have stopped eating but this is good comfort food.
If you are very hungry get a starter and main.
After a rocky start with some questionable customer service, the management team could not do enough to make my Mother and I feel comfortable. Our new server was warm, attentive and very helpful. Two other managers were also attentive without being intrusive throughout our time at Cottons. The food is creative, vibrant, well seasoned and fresh. My only critique is as a lover of plantain, the fired plantain is not really up to scratch, chopped coarsely and unevenly and quite dry when served. Apart from that the rest of the food was sensational. The rum list is phenomenal with some rare treats and the cocktails are mixed with premium brands making them delightful!
After the meal DJ Natty D and Heather had us up dancing the night away on the dance floor. The tunes were suitably non-commercial, old and new and just kept us in the venue wanting to stay and stay some more.
All in all by the end of the night I had forgotten the initial incident because all other members of staff were so amazing. Thank you for a really great night out!
Service was a bit slow, and too much of the vegetarian menu was unavailable to give it top marks.
Cocktails were OK, rather than spectacular.
Good, but not Great.
I will be back to give them another chance
Sad to say but both the food and service were soulless. Despite being the only diners, save for one other couple, the service was ridiculously slow and the staff seemed unenthused. The food was disappointing - the rundown bore no bearing the actual dish and instead tasted like a student's thai green curry, the jerk platter lacked flavour with heat substituting for actual seasoning and the sweet potato patties were not Jamaican patties but burnt blobs containing overcooked sweet potato mush. The bread and butter pudding was horrendous, tasting like raisin porridge made with out of date milk. Positives were the plantain and the Malbec but on the whole, a big let down and overpriced at that (even with the midweek discount!). With none of the flavour you'd expect from the islands, this place does a disservice to Caribbean cuisine, a real shame. Sorry to be harsh but if you're going to represent Caribbean culture you need to do better on all fronts.
We will go back again to follow up what was an informal, "family catch up", supper in somewhere new, offering a touch of nostalgia from our times living in the Caribbean. The menu is appropriate while suggestions for possibly missing 'favourites' were taken with apparent enthusiasm. The range of Rums available was particularly gratifying. The environment met our purpose for detailed discussion but, perhaps because we were very early diners at 19:00 midweek, the 'junkanoo vibe' that would have capped it all was absent in their cavernous, well lit space having only a few customers. We really wish them well.
Great food good price lovely staff will definitely be going again soon. Fabulous location
The food and drinks are really good. We enjoyed it so much we went back a few days later and took my daughter, who loved the virgin cocktails and macaroni and cheese.
This was my first visit to Cottons, I live locally and was excited to dine at the new branch.
The restaurant is in a good location along the riverbank, the ambience in the restaurant was good also. We visited on a Sunday evening and there were only a few other diners there.
I ordered jerk chicken which comes with rice and peas and also got a side of coleslaw. First impressions the chicken looked great but the rice and peas was more like rice and beans, kidney beans are usually used with this rice dish but another type of bean was used I was very disappointed with this. The jerk marinade on the chicken tasted like it had come out of the bottle and to top it off the chicken was cold. The coleslaw tasted like it had been sitting in the fridge for days, it was not even edible.
However the service was great and the waiters were attentive. I’m afraid I will not be going back anytime soon; I will stick with my local Caribbean takeaway to experience authentic cuisine.
There is definitely room for improvement and I wish the restaurant all the best.
Great new restaurant/bar by the riverside at Vauxhall. The food is so tasty. The cocktails are fantastic. The atmosphere is lively and so is The music. The staff are friendly and can't do enough for you. This place has everything going for it. A welcome addition to Vauxhall. Have had two evening meals here with friends and we will definitely be back soon.
Lovely staff, food was really tasty and the cocktails were good. Will be going back
Best place in London ever. Loved the vibe and he music