Tuesday 12pm - 10pm
Wednesday 12pm - 10pm
Thursday 12pm - 10pm
Friday 12am - 10.30pm
Saturday 12am - 10.30pm
Sunday 12am - 10pm
Horrible service and the food wasn't good either, probably would never go back
Food was ok , I found the service poor, was sat at table for 30 min before I was asked for drinks order. Then Had to get up several times and approach the bar staff to remind them of drinks orders. First time in my life I’ve not paid service charge.
This was my second visit and my friends’ first. We really enjoyed the food and would happily return and also recommend it to other people
Food was delicious, once it finally arrived. The wait was a little too long.
Good value food. Very nice menu. Really enjoyed the atmosphere. Had the bottomless brunch which had a good choice. The cocktails are really nice too.
It was a lovely evening but we sat outside which was a bit cold. It was also very quiet because it was the day after the Bank Holiday but we quite liked that - we were able to talk uninterrupted by other diner's chatter. The bar tender was fantastic and I really appreciated the rum selection. I must say I did not enjoy the food overly much that night but I have been there before and the food was much better. I would still recommend it very much.
Very helpful staff. Food was delicious. Definitely will visit again.
It was my group's first visit to Cottons Vauxhall. Food was excellent and we would definitely return
Made a booking for 5 including a child of 8 who was made welcome with the child’s menu and a picture with pencils to colour in. The adult menu was fantastic, the food arrived hot and well presented. Our dishes were outstanding, the ribs, chicken, fish, mac, everything on point. The cocktails were great along with the service.
Pity they didn’t play any reggae music but definitely going again!!!
Nice ambience, varied menu, good portions, good music. However we had to ask more than once for the drinks we'd ordered and for the bill. Given that it was a special occasion (60th birthday) this was a bit annoying. Dessert menu was a little limited and no gluten free range. However we were given a free drink for the birthday boy!
Nice atmosphere, however a little disappointed with the food. The meat in my dish was extremely fatty and the portion size huge in relation to the accompanying rice. Great cocktails though!
The service at the restaurant is poor. The food took forever to come so did the drinks. Not worth the money
We had a lovely time at Cottons. The location was perfect for a lovely summers evening. The food was great, rum punch was spot on and the ambiance was fun. Have already recommended to friends and plan on returning very soon
Really good food and views. Nice summer spot. Service was good also. Made accommodation for a birthday booking. Would recommend.
Cottons was a real gem to find. The service was good and the food was delicious. The happy hour cocktails were very good and not the usual watered down drinks that some establishments serve. Would highly recommend.
The food is great but unfortunately the service is yet to be improved (too slow). The rest is fine.
I booked a table for 8:15 yesterday and my friend and I were turned away at the door and was told ‘we currently aren’t selling any food, there is no more food’ ???? How can a restaurant run out of food. This was extremely disappointing as my friend had travelled far from where she lives to come and have dinner with me. Very disappointed
The food and atmosphere was amazing, a real buzz to the whole thing. The servers were almost all really friendly and enthusiastic, although rushed off their feet meaning service was a little bit slow at times. I would whole heartedly recommend Cotton's and will definitely be going back.
We waited an hour for our food but once it came it was okay. The waitress was nice and the manager gave my sister and I a free drink for graduating on that day which made up for the long wait.
We went there for my husbands birthday, it was lovely. We ate outside as we're currently having a heatwave in Britain and the atmosphere was amazing.
Food was lovely, we had a mixed platter , the flavours were beautiful and the mocktails/cocktail were delicious. Staff were also very friendly too! Will deffo visit again😊 (prices are reasonable for the quality of the food)
Nice place, busy atmosphere. Cocktails are amazing nice place to be on a friday night
Great food at reasonable prices
This was my 1st visit here after seeing friends come here, the food & location was excellent especially as the weather was good, service was a bit slow but wasnt that bothered as the ambience was nice, manager served us at the end with the bill, very pleasant & will defo return here with my partner for a spot of lunch.
Last Friday I spend a nice evening at Cottons with four friends. Cocktails were very good and the Happy Hour deal was very convenient, therefore the service was unfortunately very bad. Our waitress was not polite at all, she wasn't welcoming or smiling and she even ignored us when we tried to reach her attention for a few requests.
It is such a pity because the location is amazing and we could have enjoy our experience even more.
This is the second time of being at restaurant but this time the service wasn’t great. We got there 6:15pm and didn’t leave until nearly 10pm because drinks and food came late. Maybe it was just a bad day.
The atmosphere and view was amazing though.
I have been here a few times now and would recommend visiting. The setting on the river is great, the food delicious and the staff very friendly. Looking forward to our next visit.
Terrible service. Even though I booked, I still had to wait 15 minutes for my table. I waited an hour for my drinks and waited almost 2 hours for my food. I will NEVER go here again. The waitresses and waiters ignored us and it wasn't just us as there were tables next to us in the same situation. When I finally got a waiter's attention and asked him about my order, he gave me my food straight away but it was COLD. THIS MEANS IT WAS LEFT OUT. It was an absolutely awful experience.
I can honestly say in all my years dining out, I've never encountered or witnessed such bad service. It's not that the staff weren't friendly, they were.....it was just so so slow. Up to 45 minutes to receive drinks and even longer for food. Then when the bill came, we were charged incorrectly!!!
On the plus side, on a summers day the location can't be faulted and the food was delicious.
Bottom line, don't go if you're in a rush to eat.
Cottons work on your service and you'd get 5 stars across the board.
The food was greasy and over cooked, the best thing about it was the cocktails. Definitely won’t visit here again. All 3 waitresses who served us were not very engaging and their facial expressions weren’t friendly or welcoming.
Portions reduced - long waiting times. Avoid during busy periods food waiting time 1hr+.
I waited an hour for my starter customer service was bad on arrival.
Weather it was hired for a big group or not every customer should be treated equally I was informed you had to wait because we have a big group for a birthday so they are priority.
That is wrong - i dnt knw if I will visit this restaurant again.
The Cotton exceeded expectations. We were welcomed warmly on arrivals and the service throughout the evening was excellent - attentive but discreet. The ambience was airy with an outside seating area overlooking the Thames.The menu included some interesting Caribbean options, including a very tasty mixed grill platter and a veggie dumplings in a spicy sauce. The Happy Hour helped to reduce our drinks bill and, overall, the restaurant was very good value for money. We will happily return.
The table we reserved wasn’t actually there, drinks at table took 40mins, sides came out 30 mins before mains, staff avoided the tables, wrong drinks, not enough staff etc etc
The visit started off a bit rough as the bartender got shirty when we showed up at 12.35 for a 12.30 reservation. He asked "do you know what time it is?" and I told him that it was 12.35 - he then said "no, it's 11.30 and I can't seat you". Not sure how he made it to work on time if he forgot to change his watch...
The service was spotty at best, as apparently there were no servers working. The floor manager was doing everything he could to manage a table of 18 plus our table of 4 (the "hostess" was not much help and when the afternoon shift manager came in, he immediately at lunch).
The food has always been very good and the floor manager adjusted out bill to reflect the short-comings in the service. But I think 3 hours for a Sunday lunch (when you aren't that busy) is a bit of a stretch). The Floor Manager did, however adjust our bill to acknowledge the issues they were having
My fish was not cleaned or gutted therefore I did not eat it. I was offered 50% off the bill, I think the whole meal should of been deducted. I’ve ate from cottons in Camden which is much better
Avoid Avoid Avoid. Booked a table for 6:30, we arrived on time only to be told our table isn't ready and 3 family's have to be seat before us. We order our food at 7:15, they run out of patties , salmon and curry mutton. We waited 1hr 30min for our starter and 2hrs for our main, bear in mind is was MOTHER day so we where a family of 6, 2 adults and 4 kids.
When our food arrived it was incomplete. We received not one apology. The hole atmosphere was so depressing, you had customers complaining left right and centre and a waiter actually walked out, stating the restaurant is a shambles. The only time the manager came to speak with was when we had to pay the bill. I refused and my family and I walks out. THIS PLACE SHOULD BE CLOSED DOWN.
The worst experience I’ve had at a restaurant, left a terrible impression of an extremely poorly run establishment. I booked a table here for 4 to celebrate mother’s day, they even called a couple of days in advance to confirm we were still attending. When we arrived the restaurant was completely full, there was a long queue of people waiting to be greeted and a lot of fed up looking customers at the bar. Confident that having booked in advance we would be seated, we were told everyone queuing in front of us and waiting at the bar had also booked and due to the accumulation of several issues we would have to wait an undetermined period of time, that would be at least 1.5 hours. On the plus they were apologetic, although giving us a measily 25% discount card for happy hour was a poor way to rectify the situation. I’ve left a bad review to reflect a lack of communication and poor handling of the situation. Clearly mothering Sunday is a popular day for dining, so a prior phone call would have gone a long way and we’d have made alternative arrangements, considering we’d travelled out of our way to come here, based on this experience I will not be returning.
I had been to Cottons when it first opened in Vauxhall last year and we had a good time with my work colleagues, however it wasn't busy because it was newly open and we got there for about 5.45pm on a Tuesday. However, the second time I went which was this experience was terrible, I had booked it for 6pm on Mother's day - Sunday 11th March. When I arrived the waiter looked stressed and didn't even really welcome us or ask if I had a booking, which I did, he said they were running late which was fine so we had a drink at the bar, the cocktail waiter served us quickly and the drinks were good. We sat down at our table about 30 mins later which is quite long, then ordered our starter and mains, it took 1 hour and 10 mins just for the starter to come! We tried to get the waiter's attention and I think the manager at that time, he apologised and I felt sorry for him as he said he was suppose to finish at 5pm but it was now 7pm, he said that people who had booked came late and they were big tables but that is not our problem, we came on time and had pre-booked. Also I noticed a lot of deliveroo people collecting food so I think they were more concerned about the deliveroo deliveries than the customers in the restaurant, lots of people were complaining, we finally got our main 40 mins later! It was a special occasion for my mum and her partner and they came all the way from Ealing. The gentleman that worked there said he would give us 20% off the bill. When the bill finally came it was wrong! There was something added that we didn't receive and the drinks didn't have 20% taken off and they charged us service, which was unacceptable, I had to get up and ask them to adjust the bill, also the manager Mo said he would give 20% off if I came again but he didn't give me a voucher, to be honest I don't think I want to go again to risk that experience, they should only hold tables for 15 mins, if people are late then they should cancel them or tables should be a max for 2 hours.
Worst service and food I have ever had. We waited 2 hours for our food and didn’t even get our starter just main. The food was full of spice and very small. When I asked for the bill I was told my starter was on its way (which I reply I don’t want it after my main). The bill came and they had charged me for the starter, main and things I didn’t even get at all. After talking to the manger and getting the things removed the bill was £95 down form £159 I didn’t get a sorry or anything from the manger or staff. This place should be closed down. I would never go back ever
I go here every other week or so, there is Cottons close to me as I live in the city but the guys in the kitchen here are doing the business always good, every time! Well done guys, keep it up!