Craft Dining Rooms

3.9
icon/ic_reviewCreated with Sketch.
43 reviews
icon/ic_price_rangeCreated with Sketch.
£26 to £40
icon/ic_cuisineCreated with Sketch.
British
Craft dining is all about you. Everything is handcrafted, handpicked, and homegrown from the food, the drinks, the art and even our logo. It’s all hand made and skilfully selected so you have only the best of British and a unique dining experience every time. Craft is as individual as you. Unique British restaurant and cocktail bar in the heart of Birmingham

Special Offers

Sunday Lunch: 3 courses £24.95

From a set menu.

Terms and Conditions: Maximum of 8 diners. Includes Tax, excludes service.

Valid For: 2 - 8 people

Starts: 4 November 2019

Ends: 31 March 2020

Availability: Sun 12:00-15:00

2 for 1 on all cocktails and Gin and tonic

Can’t be used in conjunction with any other offer, offer is subject to change, alter or removal.

Terms and Conditions: Maximum of 20 diners. Includes Tax, excludes service.

Valid For: 2 - 20 people

Starts: 4 September 2019

Ends: 20 November 2019

Availability: Mon-Sat 12:00-18:30

Kids Eat free on Sundays

1 Child eats free for each full paying adult, offer is subject to change, alter or removal.

Terms and Conditions: Maximum of 20 diners. Includes Tax, excludes service.

Valid For: 2 - 20 people

Starts: 4 September 2019

Ends: 20 November 2019

Availability: Sun 12:00-22:00

2/3 courses £19.95/£24.95

Can’t be used in conjunction with any other offer, menu subject to change and daily update, offer is subject to change, alter or removal.

Terms and Conditions: Maximum of 8 diners. Includes Tax, excludes service.

Valid For: 2 - 8 people

Starts: 4 November 2019

Ends: 31 March 2020

Availability: Mon-Thu 12:00-15:00 17:00-21:30
Fri-Sat 12:00-15:00

What 43 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
4.3
food
3.9
service
3.3
ambience
3.6
value
Noise · Quiet
76% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
ND
1 review
Dined 2 days ago
Overall1food1service2ambience1

First time visit to the restaurant having checked the menu out on line seemed a good selection and close to the venue we were attending that night. No draught beers only bottles which wasn't a major issue but when we were seated the menu only contained about 6 mains none of which I would have chosen. We were told that the correct menu had not been updated on their website. We asked if there was steak available and was told we don't stock steak ?. We then settled on a mixture of starters to be then told they had a xmas party in the night before which some guests had cancelled and there were 3 sirloin steaks left over and did we want them. We accepted but was very disappointed as the steaks were cold and under cooked. I cant fault the manageress as she was very accommodating and took the price of the meals off the bill but the overall experience wasn't good and not likely to return.

MR
Birmingham
1 review
Dined 4 days ago
Overall3food4service3ambience2

Place was very quiet we were the only ones in there. Staff were very helpful when prompted. Food was pretty good.

DW
San Francisco
1 review
Dined 5 days ago
Overall3food4service4ambience2

This restaurant suffers from looking and feeling cold and lifeless - once they’ve changed the light bulbs for a warmer colour that should help, but after that they just need more people in. However the portions of food are really small - the food is nice enough, but the portions just don’t feel anything like value for money. After 3 courses you could still be hungry!

JB
Staffordshire
1 review
Dined 6 days ago
Overall3food4service4ambience2

Lovely early prix fix meal. We both had some delicious prawns to start with.
Limited choice for early dining menu, but was good all the same. I had belly pork with a risotto and my partner had fresh mackerel. Looking forward to our next visit!

c
Birmingham
2 reviews
Dined on 10 November 2019
Overall1food1service1ambience1

Waiter got my order wrong. Than my boyfriend had to wait and his food go cold until they bought mine it. No discount offered. Ambience is all wrong, it was freezing. Food was below expected for the money. Would never go back

Craft Dining Rooms
Responded 6 days ago

Firstly thank you for bringing this to my attention I am firstly sorry that your experience wasn't up to standard expected naturally this is disappointing to hear and I would like to drop you a call to see how I can personally address this Sam and Emma Morgan Owner

Report
LB
1 review
Dined on 9 November 2019
Overall2food4service2ambience1

Wrap up warm as their heating is controlled centrally by the icc and it was freezing on a November lunchtime. We were significantly u comfortable, as other diners appeared to be too, wrapped up in pashminas and scarfs! Food was really good, but service was nervous and over attentive. Combined with the cold this meant we were not put at ease and struggled to find our catch up lunch relaxing.

Craft Dining Rooms
Responded on 11 November 2019

Thanks for your review, as we are new to the site and the heating is controlled externally with the recent weather front we was untested in respect of the current heating system being adequate enough. As a result I have personally commissioned the installation of an air blade system this Saturday which will cover the full venue and assist with this aspect. Naturally we can only apologise and I hope you can see we react fully when feedback is issued.

Report
a
Birmingham
1 review
Dined on 8 November 2019
Overall4food5service3ambience3

Nice surroundings and good quality food but quite limited menu choices. Could have done with a few more people in there - need to promote it more.

Craft Dining Rooms
Responded on 11 November 2019

Hi there, thanks for your review depending on when you come will react with timings and how busy it can be for example Saturday had well over 100 guests, our menu options have over 30 items we find to ensure the food quality is high keeping the options around this number is the correct approach.

Report
SM
Birmingham
1 review
Dined on 6 November 2019
Overall5food5service5ambience5

A true gem. Great food, Great service and Great value, had 2 course set menus for less than £20. Well worth a visit

Craft Dining Rooms
Responded on 11 November 2019

Thanks for your review we are delighted that you enjoyed your meal and we hope to welcome you back soon Thanks Sam and Emma

Report
CL
1 review
Dined on 26 October 2019
Overall3food3service2ambience1

Had high hopes off the back of a recommendation to go here, and having spent over £200 on dinner we were a little disappointed. The restaurant lacks atmosphere and ambience as it is an incredibly large space. we had 3 courses and the stand out dish was certainly the dessert, it was incredible! However starters and mains are on the small size and at £30 for a main course I expected a bit more, there didn't appear to be a 'side' section to the menu either? No bread or amuse bouche you might expect in a high end restaurant and helps to fill you up. We had to keep filling our own wine glasses despite there being a lot of staff waiting around. If a few elements were improved on this could be a great restaurant.

JP
1 review
Dined on 26 October 2019
Overall5food5service4ambience5

Great place with a fantastic afternoon tea menu that is very different to all the others

Craft Dining Rooms
Responded on 11 November 2019

Thanks for your review we are delighted that you enjoyed your meal and we hope to welcome you back soon Thanks Sam and Emma

Report
SS
Birmingham
1 review
Dined on 26 October 2019
Overall5food4service4ambience5

Staff was very sweet and helpful. The savoury food in the afternoon tea was amazing but the sweets could be slightly improved. Overall a good experience.

B
1 review
Dined on 21 October 2019
Overall2food2service1ambience2

We were the only table, which we didn't mind as it was a Monday evening, so that didn't affect my view of the restaurant. However, considering we were the only table, the service was poor. There were four staff on the front of house, with the older lady of the two being great, the other lacked a lot of skill and friendliness. The younger ale serving our table was polite, but looked petrified every time we asked for something. All staff were stood around waiting for us to go towards the end of the evening (coats on, stood at the bar). The food, for the cost, was terrible. The flavours were all mediocre and the wellington (that you're charging £30 for) was overcooked. We don't mind smaller portions when we're eating fine food, but this was fine food prices for a menu that was lacking. The best part of the meal was the cheeseboard, which says a lot. Although, the cheese wasn't on the menu, so thank you for allowing us to order this, some restaurants wouldn't. Overall, we could have eaten at a Michelin for the price we paid, and adding a service charge in Birmingham just isn't the done thing, so I'd reconsider that, especially for the service we experienced. If that tip is to make up staff wages, I think the company need to pay staff properly, rather than put that cost onto customers. It's a shame, as the decor was stunning.

HT
London
8 reviews
Dined on 21 October 2019
Overall3food4service3ambience3

We ate from the set menu so the value was very good but I had to ask for that menu as it wasn't given to us automatically. The food was delicious but time between courses rather lengthy especially as there were only 6 other customers. I also had to enquire whether the advertised coffee was still included FOC with this set menu as again it wasn't offered. Having said all this it is the perfect spot for a pre concert supper at the Sympony Hall so really surprised that they had so few customers.

S
London
3 reviews
Dined on 20 October 2019
Overall3food3service4ambience3

The food was quite good although we were amazed that they had no bread to eat with our starters. The meat was good as was the rice pudding.

The single glasses of wine were extremely expensive.

The ambiance of the restaurant could be improved with the addition of some plants to break up the area.

MD
Birmingham
8 reviews
Dined on 19 October 2019
Overall4food5service5ambience4

Thoroughly enjoyed the decor, food and service. Drinks, though tasty, were a little pricey. For a Saturday evening it was very quiet and I hope that business picks up for this independent. Lovely date night venue. Will definitely be back!

MN
1 review
Dined on 18 October 2019
Overall4food5service4ambience2

Pre-theatre meal at 1730hrs so not really the best time to fully appreciate the experience. The food was the highlight, beautifully cooked fish mains and unbelievable sweets, their soufflé is the finest I've ever tasted. The ambience was just so quiet for a Friday night, about six other covers, even though we left just before 1900hrs it was still a small number for a Mall restaurant. The service was very good, although only two courses and coffee it was prompt, courteous and friendly. This venture deserves to prosper, perhaps not as a casual dining venue but as a top class "foodie" haunt with their undoubtedly excellent cuisine and extensive wine list. We consider it is worth another specific visit to discover if the first very good impression can be turned into an excellent experience.

LP
London
3 reviews
Dined on 13 October 2019
Overall3food5service3ambience3

Food was great as were cocktails and drinks. Sadly felt service let the experience down. Being seated still in our wet coats and then behind expected to drape them over our dining chairs seemed odd for a higher end establishment.

AM
Birmingham
1 review
Dined on 12 October 2019
Overall2food2service3ambience2

Starters were expensive £10 for two scallops is taking the mick. Mains were tepid - I suspect they’d been left hanging around. The room temperature was on the cool side and largely empty despite having struggled to book a slot weeks in advance. No working driers or towels in gents all night despite telling management this at start of evening. Overall much too expensive for the quality of food and overall experience.

Craft Dining Rooms
Responded on 14 October 2019

The price of scallops is 28% less than 8 comparable places in the area, hand dived scallops cost £3.12 plus vat each to buy in. On the evening if your mains were not as you would have liked we would have addressed that concern, in respect of the heating this is very much personal preference and again we would have been happy to turn it up if requested. In respect of it being quiet we had 92 covers in. I am also unsure why you struggled to book when you used the online platform.

Report
EB
Birmingham
1 review
Dined on 10 October 2019
Overall3food5service4ambience1

Food was good but not exceptional in relation to price we were the only diners and felt almost embarrassed to be there as though we were keeping everyone from going home, horrible "ambience"

Craft Dining Rooms
Responded on 12 October 2019

Thank you for your review although I am a little surprised, I appreciate you was last in that evening however upon leaving you thanked us and said it was a lovely meal and also left gratuity, as one of the owners I was present and personally said goodbye at approx 21.30, the team however remained on site for some time after so we wasn't concerned about going home, I will drop you a call to discuss so that we can put this right and hopefully welcome you back

Report
BM
London
2 reviews
Dined on 10 October 2019
Overall4food5service4ambience3

Excellent food. All three courses from the lunchtime menu were superb, especially the mackerel.

Unfortunately the restaurant was nearly empty, so probably best to visit at night.

Craft Dining Rooms
Responded on 13 October 2019

Hi Bob, thanks for your review Thursday lunch time is often a quite lunch time we did however have just over 20 in however that's spread across the day, Friday and Saturday evenings are full typically as are Sunday lunch times.

Report
M
London
5 reviews
Dined on 6 October 2019
Overall5food5service5ambience4

The food was really good. The waitress disinterested make it clear that the only menu on offer was the Sunday menu. So they could have saved us time picking things that we couldn’t have. However, following that the service was really good.

The food was great & the Sunday menu was good value for money as you did get a lot of food for the main course. I had the prawns for starter & they did come with their shells on which I personally find quite annoying when your paying so much for the food. Too much hassle & if the shell doesn’t come off well you end up with not much left so would like them to have been removed already.

The wine selection is vast but is all good quite expensive & so is the beer. They only offer this in bottles & I believe they were about £7 for a 500ml bottle.

We went as we got a 20% discount with the independent Birmingham card so that made up for the cost of the drinks. Overall was a very nice experience.

Craft Dining Rooms
Responded on 13 October 2019

Hi Michelle, thanks for your review we are glad that overall you enjoyed the meal. In respect of the King Prawns this aspect is one of those that is really personal preference, however maybe a good way forward is we could ask the customer which way they would prefer. I have fed this aspect back. In respect of the wine we do have glasses of wine from £5 which very much industry standard now, the cost of produce is getting hirer, in respect of Beer this ranges from £4.50.

Report
MS
Birmingham
1 review
Dined on 5 October 2019
Overall4food5service3ambience4

The food was excellent. It was only half full but the décor and atmosphere of the place was good. Music was modern and not too loud. Service was good but we were in a rush for the theatre and it was more leisurely than we had hoped. We should have made this clear beforehand but, even so, a 30 minutes for the sweet was excessive. When the sweet arrived it was impressive and delicious. They did apologise as they were short staffed in the kitchen and deducted it from the bill. I would definitely go back!

Craft Dining Rooms
Responded on 12 October 2019

Hi Michael, thanks for the review apologies for the time period we make everything from scratch and its all 100% fresh, I assume with the dessert you had either Souflee or the toffee apple, these take 20-25 mins to cook fresh I have taken a note to update the menu to make this 100% clear. I also checked the staffing we did have one person who phoned in sick ironically in pastry so this would have had an impact too. We do hope we see you again soon

Report
OT
London
1 review
Dined on 4 October 2019
Overall3food5service3ambience2

Food was really really good! Could tell that the restaurant was fairly new and so were the staff.

g
London
10 reviews
Dined on 4 October 2019
Overall4food4service4ambience3

The restaurant has a relaxed atmosphere and the young staff are keen to please. Portions are generous and the cooking is done with care .How pleasant not to have over seasoned food which is a common complaint in many fine dining restaurants I have visited. This is classic cooking with a twist .However, as we commented at the time, the food needed to be hotter as it was at best, tepid on arrival .There is room for a pre-theatre menu to fill the very quiet restaurant at 6 -7.30pm. I do hope this place is a success in what is becoming a fairly crowded market in central Birmingham at this level of eating out .

TB
Gloucestershire
1 review
Dined on 3 October 2019
Overall4food5service5ambience5

The experience was amazing the only problem there was ,was there was so much stuff it was hard to fit it all on the table and still see the people you were will. May be better to bring sandwiches first then cakes

OT
Birmingham
3 reviews
Dined on 28 September 2019
Overall5food5service5ambience4

A great experience.
Staff were very helpful and a credit to the restaurant.

Starters : wild boar and black pudding sausage roll was superb. Scallops were perfectly cooked.

Mains: cod - perfect. Chef understands fish and seafood.
Beef Wellington - we had a delay, as the wellington was over cooked and so not served. The right decision. Staff explained the issue and it a new wellington was cooked. Came out perfectly pink.

Dessert : James Cadbury Salted Caramel Choux was lovely. My soufflé was amazing.

Wine- ordered a red but wasn't to my taste. The sommelier swapped the bottle without complaint, instead suggesting a better match. And it was.

MD
Birmingham
8 reviews
Dined on 28 September 2019
Overall3food3service1ambience3

Craft Dining Rooms is where Strada used to be.

Table booked for 17:15 with the aim of being out by 18:35 for the 19:00 concert at Symphony Hall.

My companions enjoyed their Pork Belly although it could have been hotter. My starter (beer battered cod) arrived with my main course (trout) at around 18:05. The cod was obviously one that got away; the batter was over-cooked and there was a distinct lack of cod. The trout was tasty but again, somewhat lukewarm.

Unfortunately, the waiter clumsily dropped a used knife on my shirt leaving some mashed potato residue. Apology made, apology accepted, move on. These things happen.

At 18:40 I went to pay the bill which I had requested when dessert was ordered some 10 minutes before. I was assured that the desserts were just being plated and indeed they arrived as I waited to pay the bill. My companions enjoyed the desserts and were apparently told that we should expect two hours for a three course meal.

This was disappointing overall. The restaurant was probably about one quarter capacity, there were lots of serving staff with not much to do and clearly not enough staff in the kitchen. Given the proximity to Symphony Hall and the Rep, Craft Dining Rooms clearly need to give thought to their location and staffing levels; otherwise, the way of Strada becomes an option.

JL
1 review
Dined on 28 September 2019
Overall5food5service5ambience5

Amazing food, polite and friendly staff great atmosphere will defiantly be returning

CP
Birmingham
4 reviews
Dined on 27 September 2019
Overall2food2service2ambience1

We visited Craft on a Friday evening and it was pretty much empty which made for a distinct lack of atmosphere. We explained that we'd need to turn around in about an hour as we were going to a show at Symphony Hall and were made to feel uncomfortable and rushed - surely that can't be unusual based on its location?? The food itself was nice but vastly overpriced....c.£20-25 for gastro style meal that required sides. We inquired about the set menu as advertised on the website but were told by the waitress she'd have to go and check with her manager as we should have ticked a box when booking - again we did not have time for some sort of negotiation and left a poor feeling with us re customer service.

Craft Dining Rooms
Responded on 30 September 2019

Thanks for your review I am naturally sorry you felt that the venue lacked atmosphere the reality is at that time on a Friday at 16:55 its unlikely to be busy as the most of the covers on a Friday evening are based around the evening, the Set Menu finishes on a Friday afternoon at 3pm so apologies this wasn't available, however our main menu has starters from £6 and main courses from £15.00 and therefore often customers can always gain a 3 course meal for a fraction more than the set menu cost

Report
EL
London
1 review
Dined on 21 September 2019
Overall5food5service5ambience4

Very nice place with great food in a nice location in town

OT
London
1 review
Dined on 20 September 2019
Overall4food4service5ambience3

Food was delicious , service attentive and great location for ICC , Symphony Hall and Rep as takes stress out of getting there- Birthday plate of truffles which was appreciated .

Lots of round tables which makes dining with a group great.

JP
1 review
Dined on 14 September 2019
Overall5food5service5ambience5

Fantastic setting for date night, the food was outstanding. The decor was beautiful and the staff were extremely attentive. I can highly recommend the scallops and Beef wellington. Great range of drinks which compliment the food.
We enjoyed it so much we will be taking friends back later this month!

E
Birmingham
12 reviews
Dined on 14 September 2019
Overall4food4service4ambience3

The food and service were very good. We enjoyed a really leisurely lunch . The food was good quality, well presented and delicious. We asked for a wine recommendation as my knowledge of English wines isn't good, we were suggested a really good choice. We enjoyed so much that we booked to return before we left!

OT
Aberdeen
1 review
Dined on 13 September 2019
Overall5food5service5ambience5

Absolutely fabulous experience

TE
Birmingham
2 reviews
Dined on 3 September 2019
Overall4food5service4ambience3

Lovely place in a bit of a strange location. Inside the ICC on a Tuesday night is very empty and quiet.
The space is lovely and the food was superb.
The wine list is, to say the least, comprehensive, it is like reading a copy of Encyclopedia Britannica. Sometimes, too much choice can be as debilitating as too little.
I hope they do well as the quality of the food deserves that.

Craft Dining Rooms
Responded on 6 September 2019

Hi Tracey, thanks for choosing Craft & for leaving a review, we are pleased you enjoyed the food. We appreciate that its lengthy and having visited & tried them all it was a growling task however as a venue that only stocks English wine we had to get a strong range to ensure the guests had a strong range. I would love it if you would come back & we could maybe run through some of the amazing English wines we have, its a great passion of mine and some are really special. Thanks Emma Morgan, Owner

Report
DA
Kent
26 reviews
Dined on 30 August 2019
Overall5food5service5ambience5

Craft Dining Rooms is a concept that mixes professional fine dining with a relaxed, comfortable lounge experience. Even though it takes up a huge space in the ground floor of the ICC, its corner position in the building means it is tucked away. The interior is modern, sleek, with subtle artful touches.
The food selection is exciting with dishes to suit vegans, vegetarians. The presentation of the dishes is sublime; a lot of thought has gone into food arrangement and pairing with crockery.
The staff were lovely, really caring and respectful. They tended to my ever want and need. I had a enjoyable meal.

Craft Dining Rooms
Responded on 6 September 2019

Firstly thank you for choosing Craft and secondly taking the time to review us, we are pleased that you have enjoyed the food and drink selection and love the interior . We have been passionate about making the restaurant accessible to all. As an independent family run business its important that we receive feedback. Thanks again for your kind words Sam and Emma Morgan, Owner

Report
CE
1 review
Dined on 23 August 2019
Overall3food4service4ambience3

The food was delicious, the service was great, but the place was empty. It was my boyfriends birthday and they added a lovely touch by giving him a plate of chocolates with a candle on top.
I would definitely recommend this place and go back. I hope it starts to pick up as it was literally empty. Maybe some more advertising signage in the ICC would help.
People pass through the ICC everyday going to work etc. Someone handing out flyers or serving samples possibly would help.
Looking forward to my next visit

Craft Dining Rooms
Responded on 25 August 2019

Ciara, firstly thanks for taking the time to place a review and to comment on how great you felt the food and service was. In respect of how quiet it was I believe that is a combination of things for example, time of the table, The ICC being closed and the BH weekend is the quietest wk end in the city. The week before on the same day had 82 seated so we can see some clear trends in the booking patterns with September looking very busy with 350% increase in numbers we hope to see you again soon.

Report
RB
1 review
Dined on 23 August 2019
Overall5food5service5ambience5

Excellent customer service. Please state on your website that afternoon tea must be booked in advance during the booking

Craft Dining Rooms
Responded on 6 September 2019

Thanks for the 5 star review and for choosing Craft Sam and Emma Morgan Owners

Report
c
1 review
Dined on 19 August 2019
Overall5food5service5ambience1

fantastic food and service. a shame that we was only one of two tables but dint ruin out night at all. will be returning!!!

Craft Dining Rooms
Responded on 25 August 2019

Hi Chris, thanks for taking the time to send aus a review and to comment so highly on the food and service, we not your comments regarding it being quiet and this is quite normal for a late table on a Monday in the city over the holiday period, footfall drops to 9% and all the bookings are typically early b business bookings on Mondays. We have seen a 350% increase in bookings in September so we hope to see you again soon.

Report
EA
Birmingham
2 reviews
Dined on 17 August 2019
Overall5food5service4ambience4

Lovely meal and good value for money. Highly recommend. Look forward to going again

Craft Dining Rooms
Responded on 19 August 2019

Hi Emma, thank you so much for your review we are delighted you enjoyed your meal and we look forward to welcoming you back to Craft soon.

Report