Cricklade House Hotel

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1. MW

   MarionW

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Very pleasant place to eat. Conservatory would have been good but much too hot. Really needs overhead blinds. Can’t fault the service or the food. Staff very helpful and polite

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2. S

   kellyS

   1 review

   2.0

   1 review

   Dined on 2 July 2022

   overall2food2service2ambience1

   This hotel needs a makeover. Six of us stayed and two of the rooms were old, damp, dirty and musty. The windows were smeared and the beds uncomfortable. I wouldn't recommend.

   Report
3. DH

   DawnH

   1 review

   5.0

   1 review

   Dined on 29 June 2022

   overall5food5service5ambience5

   Lovely as ever....food was amazing. Thoroughly recommend.

   Report
4. JD

   JacqD

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 11 June 2022

   overall5food5service5ambience5

   I’d always highly recommend this place as it’s ambiance and service is great. We sat out on the beautiful terrace in the sun and had a delicious cream tea while enjoying the elevated view of the vast green rolling fields leading to Purton and beyond. This hotel is quintessentially English with lovely modern aspects mixed in. Beautiful.

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5. ES

   EmmaS

   1 review

   3.0

   1 review

   Dined on 11 June 2022

   overall3food3service1ambience4

   We booked afternoon tea and whilst the food was OK, we've had better. The service was very poor, whilst there was a wedding the same day, we were served our food and one pot of tea and then really had to search for someone to ask for more tea and clean cups, which then came out dirty. Overall quite disappointing.

   Report
6. RJ

   RosieJ

   1 review

   5.0

   1 review

   Dined on 28 May 2022

   overall5food5service5ambience5

   Really lovely afternoon tea for my mums 70th. We were a group of 10 and nothing was at fault. The food was great, staff were attentive and we all had a really lovely time.

   Report
7. VI

   VittorioI

   1 review

   2.0

   1 review

   Dined on 6 May 2022

   overall2food2service5ambience3

   Staff were very friendly, and the starters were nice. However the mains were very disappointing, the food came out scorching hot as it was sat under a heat lamp probably a bit too long, by the time we could eat the food it was very dry and bland. We then ordered a birthday cake which again was also very dry.

   Report
8. ML

   MechelleL

   1 review

   2.0

   1 review

   Dined on 29 April 2022

   overall2food2service2ambience3

   Arrived on time but we're told no booking. Compromised with high tea rather than the afternoon tea. Not many sandwiches, couple of scones. Probably wouldn't visit again tbh, as none of us (3) thought it was value for money compared with other similar bookings we have made elsewhere. Sorry.

   Report
9. S

   Susiewong

   1 review

   4.0

   1 review

   Dined on 21 April 2022

   overall4food4service4ambience4

   We enjoyed a delightful family lunch with our elderly mother who is in a wheelchair and our special requests for her were attended to with great consideration. The access to the dining area and disabled facilities were exactly as we needed. The food was excellent, as was the service and the views from the Conservatory area are wonderful especially on a beautifully sunny day as we were lucky enough to have. All in all a very enjoyable afternoon in lovely surroundings and we look forward to returning.

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10. OT

    OpenTable Diner

    London

    9 reviews

    vip
    3.0

    9 reviews

    Dined on 9 April 2022

    overall3food4service3ambience2

    The website promises much, however the actual hotel leaves much to be desired. The facilities are ok, the spa needs a jacuzzi. The rooms need redecorating, it’s all quite 1980s.

    Report
11. EP

    EllaP

    1 review

    3.0

    1 review

    Dined on 26 March 2022

    overall3food2service3ambience3

    The manager over charged us and was very rude and abrupt when we queried it. Before that, he slammed the water on the table and was not very welcoming but the other waiter was absolutely lovely and kind!

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12. AB

    AmandaB

    1 review

    2.0

    1 review

    Dined on 26 March 2022

    overall2food4service1ambience2

    We enjoyed had afternoon tea booked for our mums on Saturday 2.30pm. We arrived a little early however we were promptly sat our arranged table. We were asked quickly what drinks we would like out of tea and coffee. These then arrived. We then however waited another 30-40 minutes for our afternoon tea. I asked a member of staff where it was and she then returned to say that the kitchen was preparing it and it would be another 10 mins. This is now after 3pm. Also there were at least 3 tables that were seated after us however were served their food before us. During our afternoon tea (which by the way was lovely) we had to prompt a waiter for more tea, as we were now left with cold teapots. It is only until my husband paid that we were obviously charged for the extra round of drinks - surely this is included and not additional? I can't imagine we are to enjoy one pot of tea for the entire meal? I have been to your establishment previously and then we were not charged for additional drinks, I think that occasion we had 5 pots between 2 of us.... The food was delicious as I said but we were very disappointed that we were served late & charged more. Seems like we were forgotten about! Also emailed the above the evening of the booking not to hear anything. I think that's pretty poor to not get any email back nearly after a week from visit.

    Report
13. DP

    DavidP

    Hungary

    1 review

    3.0

    1 review

    Dined on 20 March 2022

    overall3food5service1ambience3

    waiters need training, don't know how to serve or pay attention to the people they are serving. food good , service appalling

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14. SJ

    StacyJ

    Devon

    3 reviews

    4.0

    3 reviews

    Dined on 26 February 2022

    overall4food5service3ambience4

    Both the restaurant and the food were great, my only slight disappointment was the service. We had dinner and breakfast in the restaurant and the staff seemed inexperienced and especially at breakfast not really professional. At breakfast the girl showed us to our table and stood with her hands in her hips while telling us about breakfast and one of the other waitresses seemed like working was a chore and responded ‘Yep’ when asked if we could have some coffee… before heading off without any of the usual ‘what sort of coffee etc’ that you would expect in a hotel restaurant. The restaurant was lovely, clean and well laid out the staff could do with a little more training and mentoring and it would have been five stars.

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15. AB

    AnneB

    1 review

    5.0

    1 review

    Dined on 13 February 2022

    overall5food5service5ambience5

    Amazing food, wonderful at catering for my daughter's lactose free diet too. Exceptional service too. Really impressed

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16. L

    Linda

    1 review

    4.0

    1 review

    Dined on 5 February 2022

    overall4food4service4ambience4

    A really lovely overnight spa break- best massage I have ever had! Super food and comfy, clean room although the carpet is in need of updating - it was very worn and stained. All of the staff really lovely and helpful Will definitely come back!

    Report
17. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 21 January 2022

    overall1food1service4ambience1

    Absolutely terrible food, we were the only people in there on a Friday night which put us off to start with, when we got the food we were told it was ‘fresh’ it certainly was not over priced and overall terrible such a shame

    Report
18. M

    Michchad

    1 review

    5.0

    1 review

    Dined on 24 November 2021

    overall5food5service5ambience4

    Food was gorgeous and well worth the money, however I was disappointed to be charged £12 for a glass of mediocre wine (house rosa) and £10 for just two single shots of sailor Jerry’s. I was also annoyed at the presumptuous tip that was applied to my bill. Without asking, I usually always leave a tip myself but to be forced into it, is not a nice feeling.

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19. OT

    OpenTable Diner

    Bath

    1 review

    4.0

    1 review

    Dined on 17 October 2021

    overall4food5service4ambience4

    Lovely Sunday afternoon, yummy food, lovely staff would recommend trying it out

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20. OT

    OpenTable Diner

    Gloucestershire

    3 reviews

    5.0

    3 reviews

    Dined on 13 September 2021

    overall5food5service5ambience5

    I booked lunch here so my friends & I could cycle to the restaurant safely from Blunsdon and enjoy a catch up after the lockdowns of the last 18 months. We were very happy with The Cricklade House Hotel, the food was great, the ambiance was lovely and we were able to talk together very comfortably . The views are wonderful over the Wiltshire countryside.

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21. RH

    RebeccaH

    1 review

    4.0

    1 review

    Dined on 11 September 2021

    overall4food4service5ambience4

    We went for the afternoon tea with Prosecco hour. The hotel was very busy with a wedding and birthday party but the staff were still attentive and friendly. The afternoon tea was standard but good and the unlimited Prosecco was generous. Would return.

    Report
22. DP

    DavidP

    1 review

    4.0

    1 review

    Dined on 8 September 2021

    overall4food3service4ambience4

    Only one problem the A La Carte menus advertised on the hotel website was not available due do staff shortages Whilst a reduced menu was available choice very limited

    Report
23. S

    Salee

    1 review

    4.0

    1 review

    Dined on 29 August 2021

    overall4food5service3ambience5

    Lovely afternoon tea. Disappointed that staff member thought scraping the head off a pint with a dirty pen was acceptable but duty manager sorted it out and new pint provided.

    Report
24. LJ

    LornaJ

    1 review

    5.0

    1 review

    Dined on 15 August 2021

    overall5food5service5ambience5

    Lovely staff, excellent service. Small choice of food, but very tasty.

    Report
25. ZW

    ZoeW

    1 review

    5.0

    1 review

    Dined on 12 August 2021

    overall5food5service5ambience5

    Great service throughout our visit, the restaurant had a great relaxing atmosphere and food was really great and not long to wait. The hotel overall has such a great welcoming feel and all the staff were extremely helpful and friendly.

    Report
26. CM

    CeliaM

    Gloucestershire

    1 review

    4.0

    1 review

    Dined on 24 July 2021

    overall4food2service3ambience5

    The place was absolutely lovely. Staff friendly but super busy due to a wedding. Main issue was that the scones were just not cooked. For me that is the most important part of the afternoon tea. Was difficult to get staff members attention and in the end we didnt worry about complaining on the day.

    Report
27. FP

    FionaP

    1 review

    5.0

    1 review

    Dined on 19 July 2021

    overall5food5service5ambience5

    The bar and restaurant staff at Cricklade House are so helpful, professional and friendly.They remind us how much we have all missed the hospitality business and the pleasure of dining or having a drink with friends in beautiful surroundings. Good for the soul and the yummy sandwiches are excellent and great value (try the chocolate brownie yum!)😁

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28. OT

    OpenTable Diner

    London

    5 reviews

    4.0

    5 reviews

    Dined on 11 July 2021

    overall4food4service4ambience4

    Lovely afternoon tea for our anniversary. Sat in the conservatory with great views. Friendly staff and enjoyable experience. The food was delicious.

    Report
29. LN

    LornaN

    1 review

    4.0

    1 review

    Dined on 11 July 2021

    overall4food4service4ambience4

    Helpful, polite and attentive staff. Mix up with our order, corrected within minutes and no fuss. Lovely surroundings and views. Lovely Sunday Roast for a very average price.

    Report
30. KO

    KyleO

    1 review

    1.0

    1 review

    Dined on 3 July 2021

    overall1food2service1ambience1

    After getting married at cricklade house 5 years ago, we went back for lunch and was shocked at how much this once amazing venue has changed. Food was below average, the staff were untrained and very unhelpful, the tables were dirty & the whole place looked tired and tatty. It’s a big shame as we once loved cricklade house, but we won’t be returning again.

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31. OT

    OpenTable Diner

    Gloucestershire

    7 reviews

    1.0

    7 reviews

    Dined on 27 June 2021

    overall1food4service1ambience3

    Worst service I have ever encountered. Nobody knows what is going on. It’s like a comedy of errors on almost every level. I say almost as the kitchen actually know what they are doing. The food is good! Just a shame that the front of house haven’t trained their staff. Too slow to take drinks orders, wrong drinks, forgotten meals, apologies galore. Apologies mean nothing if you don’t sort things out.

    Report
32. KN

    KarenN

    1 review

    5.0

    1 review

    Dined on 14 June 2021

    overall5food5service5ambience5

    Really enjoyable great table service will be back and would recommend.

    Report
33. M

    Maria

    1 review

    4.0

    1 review

    Dined on 9 June 2021

    overall4food4service4ambience4

    We had the Prosecco afternoon tea to celebrate a birthday. Food was delicious, tea and Prosecco lovely. We sat on the terrace and took in the amazing view.

    Report
34. JD

    JacqD

    Gloucestershire

    2 reviews

    5.0

    2 reviews

    Dined on 6 June 2021

    overall5food5service5ambience5

    An absolute favourite place of mine to spend a few hours drinking or dining while taking in the beautiful view across the fields and enjoying the stunning decor and vibe of the lounge, conservatory and terrace.

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35. DS

    DeclanS

    1 review

    4.0

    1 review

    Dined on 4 June 2021

    overall4food4service4ambience3

    Menu same every day But also had choice from bar menu Food overall very nice Staff were lovely

    Report
36. LB

    LaurenB

    1 review

    4.0

    1 review

    Dined on 29 May 2021

    overall4food4service5ambience4

    Very lovely atmosphere and friendly staff accommodated every need of ours. Sat in the conservatory for our lunch then were able to sit outside to enjoy a drink.

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37. KS

    KarenS

    1 review

    5.0

    1 review

    Dined on 29 May 2021

    overall5food4service5ambience5

    Very much enjoyed our lunch. Made to feel so welcome, friendly helpful staff. Good covid measures in place. Plenty of space. Food choices simple, good quality and tasty. Look forward to going again

    Report
38. LB

    LeeB

    Gloucestershire

    37 reviews

    4.0

    37 reviews

    Dined on 8 March 2020

    overall4food4service3ambience4

    The afternoon tea was good and certainly plentiful!! Scones were a bit hard / overcooked. Unlimited tea and coffee, however we kept having to go and find somebody when we wanted a refill - hence 3/5 for service.

    Report
39. L

    Lizpur

    London

    8 reviews

    5.0

    8 reviews

    Dined on 28 February 2020

    overall5food5service5ambience5

    This was our first visit and we were not disappointed. The food was fabulous - best broccoli I have eaten in decades! My husband and I chose different wines and both were delicious. The table service was attentive and friendly with little touches such as bread rolls while we were waiting for our order to come and a bottle of water brought to the table. Where we were sitting in the restaurant was an extremely well executed addition to the original building which made an elegant and relaxing contribution to the general ambience of the space. All in all a most enjoyable and tasty experience which we hope to repeat in the not too distant future.

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40. HS

    HelenS

    1 review

    4.0

    1 review

    Dined on 15 February 2020

    overall4food5service5ambience3

    Friendly, helpful staff. We were upgraded to a larger room when we arrived, which was a nice surprise. We arrived in torrential rain which didn't stop all weekend, so we sadly didn't get the chance to explore the grounds. The hotel was tastefully decorated, with comfy beds and good pillows (very important!) The food was delicious (but pricey) and the bar was well stocked. The one let down was that, even though there was a large sign at the entrance announcing the new spa being open, when we got to the spa, we were told that only the gym was available and the pool/jacuzzi etc weren't open yet.. I would definitely return, but preferably when the sun is shining and the spa is complete!

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