Custom Folkestone C.I.C.

4.5
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15 reviews
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£26 to £40
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Contemporary British
Located between the sea, the Garden of England and the town’s Creative Quarter, Custom Folkestone’s kitchen serves up extraordinary hyper-locally sourced food alongside a menu of food-focused artistic projects. Through an ingredients and labour exchange initiative, collaborating with the local community, Custom is committed to delivering an uplifting and nourishing experience of creating, sharing and enjoying amazing food, which is also accessible. Chef/director Cherry Truluck draws inspiration from seasonal local produce, historic recipes and contemporary international cooking.

Custom serves a small plates and brunch menu from 10am-5pm and a 4 or 6 course tasting menu in the evenings. All our food is seafood, vegetarian or plant based.

Custom operates from a beautifully converted shipping container in the East Yard of Folkestone's restored Harbour station.
What 15 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.7
food
4.6
service
4.4
ambience
4.2
value
Noise · Quiet
100% of people would recommend it to a friend
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L
Kent
4 reviews
Dined on 7 September 2019
Overall 5food 5service 5ambience 5

We had an amazing experience and are big fans of Custom's mission and everything they stand for. The choices on the menu all sound so incredible, it's hard not to order a few, and we did not regret this as everything we ate was absolutely divine. Highly recommend Custom - thank you for everything you do and stand for!

H
London
1 review
Dined on 24 August 2019
Overall 5food 5service 5ambience 4

Delicious and different and a way of catering and eating to be admired

Custom Folkestone C.I.C.
Responded on 6 September 2019

Thanks Helen, so glad you enjoyed your visit to Custom!

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DR
London
3 reviews
Dined on 24 August 2019
Overall 4food 5service 2ambience 3

The cuisine was excellent and imaginative as the last time but the wait between courses - at least 30 mins - was too long!

Custom Folkestone C.I.C.
Responded on 6 September 2019

Hi David, we're so thrilled that you loved the food on your visit to Custom Folkestone, thank you for your review! You visited us on our busiest night since we opened and we're aware that we didn't get the food out as quickly as we would normally like to, so apologies for that. We're working on employing another chef in the kitchen at the moment, so hopefully those busy nights will continue but with a bit more pace! Look forward to seeing you again.

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AM
London
2 reviews
Dined on 17 August 2019
Overall 4food 5service 5ambience 4

Lovely food and very helpful staff- we went for dinner and had a mixed table of vegan and pescatarian. Very interesting and tasty.

Custom Folkestone C.I.C.
Responded on 6 September 2019

Thank you for your kind review Amanda! Hope to see you again soon.

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JG
1 review
Dined on 4 August 2019
Overall 4food 4service 5ambience 4

Been looking forward to visiting Custom for ages and it was an absolute treat. There's not much better than watching the lettuce for your salad be cut two yards from where you are sitting!
The ethos of this place warms my heart and it is both family and dog friendly.
I think the degree of child friendliness won't suit some people if I am blunt (me a couple of decades ago tbh) but for others this will make a magnetic attraction! The venue was buzzing with young family families and kids just got to hang out together while mums and dads caught up with friends.
Overall this place is very, very special ❤️

Custom Folkestone C.I.C.
Responded on 8 August 2019

Thanks so much Janine! I'm so thrilled that you enjoyed the food and the space. :) What a lovely review - we are very proud. It does get pretty hectic during our fortnightly storytelling sessions and we love that - but do feel free to pop in during our normal service and enjoy a slightly quieter time!

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RD
1 review
Dined on 5 July 2019
Overall 5food 5service 5ambience 5

Fantastic place, really homely in feel but with phenomenal food. Already recommended to several people, we had the six course tasting menu (the fish one) and it was stunning.

p
London
5 reviews
Dined on 19 May 2019
Overall 5food 5service 5ambience 5

It's just perfect! Really interesting food, local ingredients, lovely staff (of course). Thanks so much!

K
Kent
2 reviews
Dined on 28 April 2019
Overall 5food 5service 5ambience 5

Delicious, local food made with love and care. Very accommodating of 2 fussy children, who both cannot wait to go back!

OT
1 review
Dined on 19 April 2019
Overall 5food 5service 5ambience 4

Very located, if slightly unusual venue. Lovely, thoughtful food, locally sourced. Some wonderful local wines. The service was attentive and the owner was very friendly.

Would absolutely go again and highly recommend.

P
London
12 reviews
Dined on 19 April 2019
Overall 1food 1service 1ambience 2

I was very much looking forward to this meal. Sadly it was one of the worst meals ive ever had. A mixture of bizarre tasteless mush and woefully misplaced ingredients pertaining to be cuisine - it fast became a nightmare of courses.
At no point was I asked about the food or was anything offered as replacement.
As there were only two other people right next to me it was really not the time or place to start complaining, plus I physically felt sick due to the food and needed to leave. Reviews are about being truthful and the good along with the not so good. I am fully aware that my review contrasts with others here. Furthermore I saw no point in going back to the restaurant to discuss it all as requested. I wasn't going to change my gut reaction to the food I'd eaten. This was a nightmare meal and something I just wish to put behind me, forget about and never return.

Custom Folkestone C.I.C.
Responded on 30 April 2019

We were of course extremely disappointed to read this review, as no mention was made on the night, even when asked - when we would have been very happy to discuss and even change the dishes. Other reviews from the very same night show that this was not an experience that others shared. We have asked this customer if he would to discuss his experience with our chef, as we would like to have the opportunity to put things right, but he has declined.

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PW
London
1 review
Dined on 31 March 2019
Overall 5food 5service 5ambience 5

A small and unique restaurant with a calm atmosphere, wonderful personal service and amazing food. Simple, unpretentious but well thought through and we loved the attention to detail. Will be visiting again and spreading the word.

PL
Kent
1 review
Dined on 17 March 2019
Overall 5food 4service 5ambience 4

Really great experience, we will return for sure. An excellent venue with lovely food and atmosphere

J
Kent
1 review
Dined on 23 February 2019
Overall 4food 5service 4ambience 4

Well, this was a last minute visit and what a good choice it was. The restaurant itself is situated on the harbour arm at Folkestone in an old sea container which has been converted for the purpose of providing a restaurant. There are only four tables And the kitchen is Situated at the far end. The service is friendly accommodating but never intrusive and the food very unusual but very tasty. My wife and I Enjoyed all of the courses that were included in the tasting menus which form the core of the food on offer. Our favourite was the celeriac soup with roasted Kentish cob nuts but there were many other dishes which we took an instant like to. The food is lovingly prepared and presented and whilst not cheap it is not in the very expensive bracket either. The only criticism might be that the wine at 9 pounds for a large glass might be considered a touch on the expensive side. However given the small turnover at the restaurant this can perhaps be forgiven And the encouragement to buy a full bottle understood. All in all we had a lovely evening which are very unexpected but delicious food and we went home happy customers. The restaurant is self is very basic but unusual and in my view well worth a visit

Z
Liverpool
1 review
Dined on 23 February 2019
Overall 5food 5service 5ambience 5

Great food and plenty of vegan choices available. Highly recommended.

K
Kent
2 reviews
Dined on 22 December 2018
Overall 5food 5service 5ambience 5

We had the Christmas set menu and it was absolutely delicious! Perfectly designed and cooked, we will definitely be back again.