Custom House

4.3
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63 reviews
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£25 and under
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British
The Cellar Bar and Restaurant at Custom House on the Barbican Plymouth has stunning architecture and a unique ambience that instantly takes your breath away.

You can relax and unwind in total sophistication, whilst enjoying a drink from our outstanding selection of gin and other spirits from around the world, creative cocktails and vast choice of wines and champagnes.

On offer there is range of sharing boards and A La Carte Menus created with the best possible ingredients sourced from local suppliers and then prepared by our talented chefs. Our famous Sunday Roast is served with live music in a relaxed atmosphere for the perfect Sunday afternoon.
What 63 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.4
service
4.3
ambience
3.9
value
Noise · Moderate
84% of people would recommend it to a friend
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K
Kojak
1 review
Dined 4 days ago
Overall4food4service4ambience4

Very nice.......a little over priced, however they are probably being hammered for business rates and other overheads to even open the doors.

The children eat for free which is an attractive option.....maybe add a simple starter & dessert for them.

OT
OpenTable Diner
Cornwall
1 review
Dined 4 days ago
Overall5food5service5ambience5

Most amazing sunday lunch

OT
OpenTable Diner
1 review
Dined 4 days ago
Overall5food5service5ambience4

Very good service and great food.

PJ
PaulJames
Cornwall
1 review
Dined 5 days ago
Overall5food5service5ambience5

Awesome food, wine and service. Great venue both upstairs and the cellar bar. Attention to detail is sublime.

DA
DA2015
Cornwall
1 review
Dined 6 days ago
Overall5food5service5ambience5

Possibly the best meal I’ve ever had in Plymouth, the food was incredible and the service amazing.

PD
PlymouthDiner
Cornwall
2 reviews
Dined on 11 October 2020
Overall5food5service5ambience5

Absolutely fantastic as always, Paris always does an amazing job looking after us, nothing left to be desired.

JD
JanD
1 review
Dined on 11 October 2020
Overall1food1service4ambience2

Staff were lovely my meal was almost cold couldn't eat the so called potatoes they were so hard i couldn't cut them nut roast was tastles over all it was a complete waste of money for carrots and parsnips as that's all i eat.

M
Matt0615
London
3 reviews
Dined on 11 October 2020
Overall5food5service5ambience5

Superb roast, best in Plymouth can’t beat it for value for money and taste.

KD
KarenD
Cornwall
2 reviews
Dined on 10 October 2020
Overall1food1service1ambience1

Shocking !! Service was terrible, glasses were piled up on the bar, after being sat at our tackle for 20 mins we were told it would be upto 25 min wait for drinks... the noise level was unbearable. The Covid situation is awful .... this place made me not want to go out at all!!

L
Labelle
Cornwall
7 reviews
Dined on 9 October 2020
Overall4food5service5ambience3

We booked thinking that we would be in the lovely room upstairs but unfortunately were seated in the bar due to the limited amount of diners that evening. It was a disappointment as the bar is louder and the ambiance isn't as special. However the food and service was excellent it was just noisier. We also felt that the prices for the food could be adjusted accordingly in view of the change of venue.

SC
SamC
Cornwall
1 review
Dined on 4 October 2020
Overall5food5service5ambience5

Such a beautiful place and the food was outstanding. I would definitely recommend it & we will be returning again.

M
Minime
Cornwall
1 review
Dined on 3 October 2020
Overall3food3service4ambience3

Not sure about the cocktails. No menu of well known cocktail mixes you would normally expect and worse still the cocktails didn’t taste very nice. I tried the range of fruit based cocktails on offer and they weren’t all that enjoyable or pleasant to drink to be honest, which was a shame.

Didn’t eat, but the food did look great.

Atmosphere really nice.

Staff pleasant and helpful. Maybe staff should be given plastic face coverings? It was really hard with the music to hear what was being said especially when you can’t see their mouths covered by face masks.

L
Leebert
London
6 reviews
Dined on 26 September 2020
Overall3food4service4ambience2

Way too noisy in the underground bar area

NH
NickH
Cornwall
1 review
Dined on 26 September 2020
Overall3food5service4ambience2

The noise level made it difficult to hear one another and the staff. There was a mismatch between the excellent food and the atmosphere, which is disappointing as we had a better experience last time.

DL
DarrenL
Cornwall
1 review
Dined on 20 September 2020
Overall5food5service5ambience5

Amazing service, food and ambiance, as is always the case. Faultless!!

KS
KatrynS
London
1 review
Dined on 19 September 2020
Overall5food5service5ambience4

Excellent food. Really surprised by the amuse bouche. Wine selection a little limited but friendly service and relaxed ambiance. All in all - will happily return.
They even called to check we were still coming the day before.

OT
OpenTable Diner
Brighton
2 reviews
Dined on 18 September 2020
Overall5food5service5ambience5

Great atmosphere lovely staff and fantastic food weren’t rushed thoroughly enjoyed the whole experience

LS
LeeS
1 review
Dined on 13 September 2020
Overall5food5service5ambience5

If you love exploring new places in the city for a Sunday roast, you need to check this place out!!! Just amazing!!

OT
OpenTable Diner
Hertfordshire
1 review
Dined on 12 September 2020
Overall3food5service3ambience4

Had to wait for table. If we had been 15 mins late for table would it be acceptable? Lengthy Wait to Order drinks. Lengthy Wait to order meal. Once food arrived it was excellent. Very polite and apologetic staff but still unsure whether would recommend based on delays.

JD
JanetD
Cornwall
1 review
Dined on 12 September 2020
Overall3food2service3ambience3

It was very nice but the food was disappointing. The menu that we wanted wasn’t available so the choice was very limited and overpriced. The overall service and ambience was very good so it was a shame about the food.

OT
OpenTable Diner
1 review
Dined on 10 September 2020
Overall5food5service5ambience5

To celebrate our dear friends birthday, we had some pre dinner cocktails at the CH. Service was great, friendly, & knowledgeable about cocktails! Will definitely return for food! Great location & tasteful interior.

TM
TraceyM
Cornwall
1 review
Dined on 6 September 2020
Overall5food5service5ambience5

We thoroughly enjoyed our sharing roast platter for two. The vegetables were delicious and plentiful. The roast potatoes were perfect and the cauliflower cheese was Devine. We will definitely return.

LG
LisaG
London
1 review
Dined on 30 August 2020
Overall4food5service4ambience4

Great food. Had to move tables as we were sat by the entrance to the bar. Comfy seating, nice waiting staff just got a little noisey in the evening.

BM
BeeM
Las Vegas
1 review
Dined on 30 August 2020
Overall1food1service1ambience2

Booked the Custom House for a family meal after hearing good reviews. We had to go to the bar to order our own drinks after being seated for 20 minutes with no service. After waiting over an hour for food to arrive, only half of the meals were served (and were extremely small portions). The second half of meals were still not served after 25 minutes. At this point we left, and the staff didn’t seem to care. Terrible service and so disappointing.

DT
DaveT
1 review
Dined on 30 August 2020
Overall3food5service2ambience4

Lovely food and very nice staff, if only we had a reasonable size table (we couldn’t fit the food in it ) we were a party of 4 sat a mt a tiny table, the waiter had to be asked 3 times for salt/pepper/mustard and even then he forgot .it arrived when we had finished. Not great and spoilt a good afternoons experience.
Food was top class but come on . £20 for a roast and most of it was on what looked like a drum next to the table as it was so small .

L
Labelle
Cornwall
7 reviews
Dined on 29 August 2020
Overall5food5service5ambience5

Lovely atmosphere and service excellent. Thankyou for a wonderful evening.

PG
PennyG
1 review
Dined on 29 August 2020
Overall5food5service5ambience5

Lovely staff and a very tasty brunch. A very enjoyable visit.

OT
OpenTable Diner
Surrey
3 reviews
Dined on 28 August 2020
Overall5food5service5ambience5

Delicious food and very lovely staff and place

PM
PipM
Cornwall
1 review
Dined on 26 August 2020
Overall5food5service5ambience5

This was my first time eating here and I can’t recommend it enough. The food was amazing. And the cocktails were lovely. The staff were all so lovely and very accommodating. Will definitely be returning for both food and cocktails. Thanks guys.
Pip

BP
BenP
1 review
Dined on 25 August 2020
Overall5food5service5ambience4

My partner and I had a fantastic time at the Custom House. The food was tremendous and the service brilliant. The cod and venison mains were some of the best food we've tried. It's a gorgeous venue however the only thing we commented about was the music was loud and the genre didn't quite match the setting. Although quite pricey, I'd definitely recommend to a friend!

BT
BarbaraT
1 review
Dined on 25 August 2020
Overall4food4service4ambience5

Although not an extensive menu, we had a lunchtime booking so went for the club sandwich and brioche. Very impressed, couldn’t manage a dessert, very generous portions. Did manage a couple of gins, definitely recommend the blood orange and the raspberry and rhubarb.

D
Devon
1 review
Dined on 24 August 2020
Overall1food2service2ambience3

Waited 2 hours and never got our food. No one had the courtesy of coming to check on us at any point. Horrible experience and we were really excited!

AB
AndrewB
Cambridge
1 review
Dined on 24 August 2020
Overall4food4service4ambience4

A bit surprised as the menu we were given was different to the one we saw online in terms of type of food and cost. Perhaps a bistro bar area was closed because of lockdown etc. Led to a formal dining room and given a fine dining menu. Actually food was lovely, nice ambience and bank not broken. Had a very pleasant meal.
The staff were very polite and attentive.

LK
LKrV
1 review
Dined on 23 August 2020
Overall4food4service4ambience3

Lost some atmosphere now they have had to move upstairs due to social distancing though I know this can't be helped.
Food was as tasty as ever, but less beef than on my previous two visits, and we we had to wait nearly an hour for our food.

EF
EmilyF
London
1 review
Dined on 21 August 2020
Overall3food3service2ambience4

Average experience. Very slow service, good food but expensive for very little of it. It was a birthday meal which I mentioned however nothing done to make it special. Nice atmosphere but wouldn’t go back. Disappointed as could be a lot better.

S
Sherrylover93
1 review
Dined on 21 August 2020
Overall4food3service5ambience4

It was a beautiful setting and the service was friendly and faultless. However, it was much more fine dining than advertised on the restaurant's website, which advertised 3 courses for £38, but when we arrived it was more like £21.95 just for a starter. The food was good, but very small portions on the starters (we both had mackerel) , the gnocchi came with a very rich sauce which was a bit too much, and the cod was unmemorable.

EF
ElaineandFamily1234
Surrey
4 reviews
Dined on 19 August 2020
Overall5food5service5ambience5

We were served by a lovely waiter he was very attentive and nothing was too much trouble he made sure our first visit was a great experience overall

OT
OpenTable Diner
Cornwall
1 review
Dined on 17 August 2020
Overall5food5service5ambience5

All very good but I wouldn’t of paid the full price for the breakfast if it wasn’t on the dine out offer, a bit pricey compared to other places similar close by

OT
OpenTable Diner
Cornwall
1 review
Dined on 16 August 2020
Overall5food5service5ambience5

Really delicious Sunday lunch, huge portion so make sure you're hungry.

OT
vipOpenTable Diner
London
6 reviews
Dined on 8 August 2020
Overall5food5service5ambience5

Food and wine with a passion....

FAQs

Custom House is rated 4.3 stars by 63 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.