Delicia Mexican Grill
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waiting staff wear masks
- Sick staff prohibited in the workplace
We came in on Mother’s Day and should have noticed that by the one table seated, it wasn’t going to be a great experience. We were greeted by the cook/waiter/busboy. He was sweeping floors while taking our order. Without washing his hands after cleaning tables and touching the floor he made our cups of water...there were no ice dispenser, but a big bowl that held the ice. He grabbed the ice with his hands and after dropping some on the ground he used his bare hands to clean the floor, then finished making our cups of ice. After he brought us the water I politely asked him for bottled water. After thinking carefully I decided to end what looked like a contaminated nightmare.
We use to come here all the time before the owners changed and now I remember why we stopped! Restaurants are taking extra safety precautions and seeing such basic cleanliness be taken was too much to be ignored. Eat as your own risk ☺️
It was terrible. The servers wouldn’t come to us. We got water in paper cups since they were out of glass. I ordered food to go. Half of the food was wrong and the server told us we have to be patient when we asked for our drinks which were ready at the bar for maybe 15 minutes. We had to ask for the free chips and salsa when all other tables were getting theirs. And my friends went there because I invited them as I have been there before with my family and we had a great time. Overall a terrible experience and will never go back.
Extremely slow in getting drinks to the table!
My husband I visited here, were seated at a dirty table, asked to move and wound up at another table dirtier than the first.
At that point, we chose to leave.
Delicious food. Horrible service. Probably won’t go back.
The food was good but the kitchen was busy with carry out orders. While we were waiting 45 minutes for our food we saw at least 8 carry out orders come out of the kitchen. In my opinion they need to decide if they are a carry out restaurant or a table service restaurant. Even though the food was good, I don’t want to go back.
There is not a question of doing one or the other. This is the way the industry works. Orders are filled according to receipt of the order. First in, first out. It does not matter if the order is a carry out or a sit down order, whichever is received first is the first filled. I am sorry if your order took longer than expected but it would have been fulfilled in accordance with when it was received.
Good for a quick dinner in the neigborhood. Food was fresh. Needed a little more flavor, but the salsa dip was really good and fresh. The chips were really good as well. Rather comprehensive menu. Wait staff not too attentive and not too informed about the menu. I am thinking it was due to teenagers running the shift. Bar was ok, but not sure the bartender was equipped to make drinks.
Thank you for the feedback. As of Sunday, March 8th, we began an extensive and ongoing re-training program for all front of the house staff including bussers, wait staff, host/hostess and bartenders in order to not only improve overall customer service but to consistently deliver excellent customer service to each guest by each person.
Took 45 minutes to take our order and another hour to get our food after complaining to the manager 4 times.
Terrible . Will never go back
This restaurant needs to work on their service level, as well as their food offerings. When we got there, the hostess tried seating us in the bar area, but the manger said that we had to move because they had a big party coming in. So, communication is necessary between staff. Then, the owner waited on us, but she hardly checked on us. When we asked what was good to eat, she didn't have any suggestions. We ordered chicken enchiladas with mole sauce and carne asada. Both were mediocre at best, not authentic. The mole was way too sweet; no spice to balance. Tasted canned. We will not return.
We regret the confusion & difficulties during your visit. As we are expanding, we are hiring and training additional staff but of course with that training always comes an issue which will be addressed in further training. I can assure you that the owner did not wait on you as you stated it was a she and the owner is a male. We will follow up on that & try to identify who failed in their job & correct that issue. I can assure you the food is authentic. Any issue was an isolated incident.
Had a reservation for a party of 8 @ 7:30 pm on a Saturday night . Received 1 basket of chips the whole 2 hrs there. Took nearly 1 hr for our food to come out after we ordered it. 1 waitress for the entire restaurant. Carne asada was good but not to wait 1 hr for it. We were sat right in front of the doors after we were told out table was on the other side of the dinning room. I guess we were moved due to salsa lessons. Well it was so cold it was way to uncomfortable to enjoy anyway. Used to come here all the time before under different management was great then not so much now.
Locally owned which is great. Food was great. The service was slow but it was New Years Eve and I think they were short servers. I recommend shrimp salad. My teenagers enjoyed it so there you go
Thank you so much for your wonderful review Holly! We are so pleased you enjoyed your dining experience.
Good selection of quality foods at reasonable pricing.
Thank you so much for your wonderful review Ralph! We are so pleased you enjoyed your dining experience.
Came in to celebrate a friend’s career move. She’s a wonderful lively spirit and this place was perfect! We had a wonderful dinner, nice drink options, and we danced to great music! Loved the vibe... will definitely go back.
Thank you so much for your wonderful review Norma! We are so pleased you enjoyed your dining and dancing experience.
We tried this place and it was very good. I had the carne asada and was pleased it was not fatty. My wife had the fajitas and they were also very tasty. This was on a night they had salsa dancing after 9pm so while we are eating they are removing the tables for that event. It was strange, to say the least especially when they got down to all the tables gone except for the last occupied one.
Thank you so much for your wonderful review! We are so pleased you enjoyed your dining experience.
Delicia starts with friendly service and ends with quality food. The menu is quite varied from excellent guacamole, salsa and chips to fajitas and traditional entrees. The four of us had excellent food, nicely presented and the portion size is large. We really appreciated the waitress who was attentive, and seemed happy to provide us service that met our needs. We all enjoyed the meal.
Thank you so much for your wonderful review Ellio! We are so pleased you enjoyed your dining experience. We look forward to your next visit!
We made reservations and showed up on time. The restaurant was closed, all lights off and no note on the door why they were not open
I am so sorry for your inconvenience. There was supposed to be a sign left on the door. We were forced to close for 2 hours on Saturday afternoon when one of the cooks failed to show up for his shift. Our other cooks were either at catering events or not available to step in. We never had that happen before and without a cook on site we were left with no choice but to close until the arrival of another cook at 5:30 pm.
For a Friday night the place was pretty empty. We had dinner and stayed for Sultry Salsa... but there was no crowd. Music was popping! Just needs a lil more marketing so people will start showing up. Then it can get lit!
Our entire party got sick after eating here.
Brittany, you posted this review on February 27, 2020, EIGHT MONTHS after your visit of July 7, 2019 claiming a party got sick. How many months passed before your party became ill? And just how many people are you claiming became ill? How many months after you visited? The mere fact that so much time passed before making this allegation leads one to wonder about the authenticity of your allegation. I do not believe this occurred and I further believe you posted this with malicious intent.
Delicia Mexican Grill does offer delivery in partnership with Postmates and Uber Eats. Delicia Mexican Grill also offers takeaway which you can order by calling the restaurant at (815) 254-9110.
Delicia Mexican Grill is rated 3.3 stars by 19 OpenTable diners.
Delicia Mexican Grill does offer gift cards which you can purchase here https://delicia.restaurant/.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.