This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn more.
Down the Hatch
Please download the Down The Hatch app before coming, it will make your experience much easier for you.
Our outside area is covered and heated in the colder months. There is the chance of some side wind/rain though if it's blowing a hoolie!
We are family friendly, when booking that a buggy/pram counts as a cover - let us know. :)
We can only accept a maximum party size of 6, from a maximum of 2 separate households.
Following the Scottish Government advice, wearing of a face covering upon arrival and when moving around the venue is mandatory.
Full terms: https://www.downthehatchcafe.com/
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
- Waiting staff wear masks
Tasty food. Always a firm favourite choice to eat here
Very friendly and efficient staff, explained everything to us, ordering was easy via the app and food was delicious
Came with my sister, felt very safe the whole time! Food was insane as usual!
Foods brilliant, quick service the prices are great.
The food was fab!
Had an amazing lunch. We were shown to our table straight away (with our masks on) as we have android phones the app wouldn't work to order the food, but the staff produced a phone we could use. Between ordering and getting the food it was about 10 minutes. Perfect. The burger was awesome and the tortias were beautiful, as for the poutine.....waw, a taste sensation.
I cant wait to return again. Staff were so friendly and helpful
Food was really yummy, but the chips were different to the last time I came (2 weeks ago) and were as good.. Bring back the skin on fries ❤️
I've been looking forward to going for ages as the FB posts of food look amazing. It's a quirky concept and the outdoor area is really cool. We were seated inside which isnt for me with the smell of food cooking. Ordering via the app is a bit tricky first time and would be better if someone helped, it didn't like my android phone. I had the Rueban which was very tasty with poutine which I wasnt keen on. The banofee milkshake was lush but my friend had the milky and didn't like the raspberry flavour, they wouldnt change it, which was disappointing customer service as she was the person who had taken the 8 of us along. Overall it's a good concept but maybe think a bit more about your customer experience.
Booked online easy to get in after temperature check. Order through app sitting at table. All came quick food was amazing and the milkshake was best I've ever had. Will be back again
Great food, very clean and welcoming
Overall a great dining experience.
Needing to let you pick options for sauce on side
Poor service. Table wasn't equipped with cutlery, forgot one of the drinks, didn't ask if we needed anything else. Hard to get their attention. Asked for cutlery and only brought 1 set when there was 3 of us sat. Ordered a burger (on the app) that didn't go through so possible technical problem.
amazing as always, will definitely be back !!!!!!!
The quality of the food was excellent, the staff were extremely helpful and pleasant and the service was spot on
Outstanding - took a Canadian who was missing proper poutine and she said it’s as good as you get in Canada. Will definitely be back
Very easy to book online, a nice welcome on the day, hygiene procedures excellent and food delicious, well done all.
Food was delicious but not very hot same with the latte but apart from that was veey tasty and will be returning to try something different soon
Great breakfast, easy to order and pay on the app. 3rd time here first time having a breakfast food has been great on all visits.
Amazing food, as always. Great system set up for social distancing.
Lovely wee place would recommend, will be going back very soon
Was a bit worried that because it was outdoors it may be a bit cold therefore a less enjoyable experience however, it was well sheltered and toasty warm with the patio heaters. Atmosphere was lovely, gorgeous food and the staff were brilliant. I'll definitely be back.
My daughter found you on Instagram and wanted to come . Food in pictures looks great. I ordered the beef sandwich with a dip it was okay? Felt it lacked something? My daughter had the philly steak she enjoyed it but felt it needed more cheese. My husband had a burger and chilli fries which he enjoyed. I will return as I’d like to try something else !
Overall a nice place COVID friendly and nice staff 👍🏼👏🏻
Food was terrific and good value for money....will be back
Helpful staff. Friendly atmosphere and amazing food 😋
The food was fantastic, as were the milkshakes. I would definitely recommend down the hatch and they have handled all the distancing and issues wonderfully well.
Great food ordered via app there’s a discount code on the table for 20%off
Concise menu due to COVID so not a lot for vegetarians but food is great highly recommended
Loved it! Great food, great service and an awesome atmosphere! Definitely be back!!
Excellent food and coffee as always. Very lucky to have this wee gem on our doorstep.
Met with a cousin who is a vegetarian for breakfast and we had the mexi veggie and non veggie breakfast skillet.
It was amazing! The best breakfast we’ve had in a long time. Can’t wait to come back.
Amazing food as always, great safety precautions in place also which is much appreciated!
Absolutely love DTH. During lockdown the team worked incredibly hard to reinvent the business, safely and with innovative ideas and fresh menus.
My only negative is the very limited time slot. I have been 3 times over a few weeks and every time it's taken over 30 - 40 mins for the food to arrive which is normally fine but the 1 hour limit means that at the point of the staff reminding you the table needs vacated you still have half a plate of food. A 90 minute window would be better.
Food was fantastic and the staff were lovely. Easily 5 star.
Great food at reasonable prices. Lovely views. Definitely be back again.
Our first visit to down the hatch. Amazing food! My husband is fussy and hard to please but he loved the food!! We will definitely be back 😁
Food came quickly. Quality was fantastic as always.
Excellent service, all related restrictions explained well, relaxed atmosphere and great food
Loved our visit to Under the Hatch. The food was delicious, staff friendly and very accommodating with our 2 under 3s and dog in tow.
We'll certainly be back!
Great food and atmosphere. I really liked the setting and enjoyed sitting outside. The heaters are helpful for the Scottish weather
Fantastic. My daughter has raced out this place for months. Finally made it. Excellent food, great location, well set out outdoors area with heating etc, looks great, lovely feeling. My only gripe, add a butter or no butter option to the app for people like my fussy wife 👍🏻
Nice outside area, well spaced out and great food.
Down the Hatch offers takeaway which you can order by calling the restaurant at 0131 331 1387.
Down the Hatch is rated 4.6 stars by 279 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.