THE food here is really nice cannot fault it at all but the service and time we had to wait for it was ridiculous 5.30 table booked well in advance was seated until near on 6 due to table not being ready once was seated and finally had our order taken it took over an hour for it to arrive so not eating until gone 7 when booked at 5.30 is not really on!!! We then had dessert which was beautiful and paid for the bill as to which the waitress didn't give us our change back and just turned round and said oh did u want your change back? Which was rude in my opinion cause then she kicked us straight of the table as they had another booking!!! I would come back again to try but maybe not a Saturday as the gluten free menu was brilliant for my daughter and she loved it as the food was really nice but if this happened again I wouldn't return for the 3rd time so I advise don't come here if you are in a rush!!!
Four out of my five party members were disappointed with the choice of food for
lunchtime. I had eaten at the Duke of York in the evening a couple of times before
and was pleased with the choice. I recommended it to my friends and I
am sorry to say all but one were disappointed. We are unlikely to visit again.
A lovely meal served by very helpful friendly staff. My daughter has a milk allergy and staff were very helpful in informing her of foods without milk or those which were possible to cook without it.
First time in your pub. The starter was brought to us but the waiter dropped a tomato on my friends clothing.
My friend and I order a mini dessert with coffee, we got our drinks but the coffee was luke warm but we all waited a very long time for our food. Our partners ordered a normal dessert as well.
Called the waitress over and told her. We had the manager come over as well to say the chefs have gone to a bar (Reids) in Billericay and forgot to do our desserts.
We managed to get the desserts but it wasn't a good first impression.
Pleased to be able to get a table the day before. The place was very busy and service was a bit slow but worth it for freshly cooked food which was lovely.
Lunch by the open fireside was good. Service was slow though. Overun with children running around, dinner may be abetter option. Food was of a good standard waitresses were pleasant and apologetic.
Firstly the waitress gave away our table to someone else, but that wasn't a problem as it wasn't very busy. Then we waited ages for the food. When it eventually arrived, the food was wrong... I had ordered haddock and chips, and meal they brought up was ham egg and chips. The waitress didn't speak very good english.... Waited ages again for the food. When it arrived the batter on the fish was very brown. Then when the bill came up, they had left ham egg and chips as one of the meals. The bill was £41.85... so as the service and food was so bad we said to the waitress to put £21 from each card. The waitress who didn't speak very good english then proceeded to walk away with the card machine and my friends credit card.... My friend went after her, then another waitress came to her assistance. The first waitress said that the card machine hadn't produced a receipt for the contactless, but she hadn't asked if we wanted to pay contact less. I then paid with my card. I filled out a feedback card before we left. I asked at the bar if the manager was in, and asked them to make sure she got the feedback form. My email address was on the form, but not heard anything from the restaurant. Wont be going back in a hurry. Shame as it used to me nice in there. I couldn't understand if the mistakes couldn't have happened due to them being really busy, but it wasn't busy at all.
I don't ever leave a bad review but had to this time. The service was appallingly slow, the scruffy waiter wore muddy trainers and one of the waitresses seemed drunk. We asked for a wine cooler twice and eventually what can only be described as a plastic bag containing ice was delivered. The tiny candle wasn't lit despite asking twice, the table was left a disaster between each course and the food was less than mediocre with a grey mini corn in my unappealingly bland Thai tofu curry. The only redeeming factor was an apology from a waitress (blaming 2 broken fryers for the delay) and a free dessert each which didn't make up for spending over £80 for four basic meals which took 40 minutes and were less interesting than a frozen TV dinner.
We had a lovely meal at the Duke of York. The menu was great even though it was over the Christmas period. Starters lovely. Waited a little while for our main course but it was worth the wait. A little cold in the restaurant.
Myself and my partner like to try out a new restaurant every month so often travel quite some distance, and what a waste of time it was! I appreciate that it was the Christmas period but parents should not take children to quite adult restaurants if they can not appreciate the environment they are in. We got put in the corner of the room next to a large party of adults and young teenage girls, the children were so loud neither of us could here each other talk, this put us off straight away. The menu was then completely different to what we had seen on the website which did not live up to the hype of the restaurant, and we could see the service was slow. we didn’t make it to dinner, we stayed for one drink and promptly left. This restaurant is over rated and over priced and quite frankly the staff didn’t have a clue what they were doing or how to run a busy restaurant.
This is the third time we’ve been here and the staff have hugely let it down. We used to come here for a quick dinner but it’s evident some of the staff have no idea about people skills and it always falls on the manager to fix. We waited an hour for our drinks and 1.45 hours for our main (no it wasn’t that busy either) it was shocking. Manager resolved by taking two mains of our bill and apologising. We will never return to Duke of York again, it used to be my favourite place for a quick bite: The Dukes Head offers a perfect alternative with good service and is just up the road
This was my 4th visit to the duke for an evening meal, as usual the food was great and the service very good and every visit has represented great value for money. my mother has used regularly for lunch and always raves about it, Would recommend to friends and family any time
We had our team Christmas lunch here and whilst the food was amazing, the venue lacked a little atmosphere. We did attend at lunch time and later in the season.
Very friendly and helpful staff we had the haddock or steak and ale pie both were almost melt in the mouth and cooked to perfection. Will go back there again
We have been to The Duke of York several times and have normally been very satisfied. On this occasion we enjoyed a very nice ladies pre Christmas lunch and bearing in mind how busy things are at this time, the staff were excellent - very attentive but not overly pushy. As it was a Monday I was surprised to learn that the 2 for 1 roasts were still available so close to Christmas. Consequently our food bill was very reasonable. My only criticism would be that the turkey roasts did appear somewhat dry although apparently they tasted better than they looked!! I myself had the lamb roast which in actual fact came up as a lamb shank but which was absolutely delicious. The vegetable selection was very good and plentiful for all five of us. The waiting staff were only too happy to provide extra gravy/sauces on request. Well done to them!!
Pleasant lunch time with friends. Only let down was that after being asked if we wanted to see the desert menu, it took 15 minutes for them to arrive and only after I caught the waitresses' attention.
Lovely food and delightful staff. Only negative was 'no words of welcome when we arrived' (four of us had pre-booked online) and one of the meals was the wrong one. However, all in all, not a problem as the food was so good and the staff were so very busy.
Had a great evening food as good as normal. Would recommend to everyone.
This was our small works Christmas "Do". Having been here for the last three years, we were looking forward to a great evening. We booked and ordered our meals more than a month in advance and had specified non-dairy requirements for one of the party. On the night there was a problem with the heating and we were very cold. The staff were extremely apologetic and obliging but although we moved tables the temperature was still not great - one of us kept their coat on all evening. When the main Turkey meals were served, we asked the waiter which was the dairy free meal, but he did not seem sure - he was very polite, but obviously a little out of his depth - it turned out the dairy free was the same meal but without a sausage-in-bacon - but there with no substitute for the dairy-free guest. The vegetables were served in butter, so we had to question the poor waiter again - he then took away one dish of vegetables and came back with a dish of plain vegetables - but there were hardly enough of the buttered ones to go round the rest of us! We then realised we had not been offered any sauces, for example, there was no Cranberry . . . but we did not want to trouble the waiter again! When it came to dessert, we had ordered a non-dairy sorbet as specified on the menu we had been sent, but the poor waiter had to then tell us there was no dairy-free option! We were offered a fruit salad, but after a good 15 minutes nothing arrived. We spoke to another waitress who called a manager. Like all the staff, she was extremely courteous and apologetic and discounted us for the absent dessert and one main meal, also serving us complimentary teas and coffees. Much as we appreciated the gesture, I personally felt very sorry for our non-dairy guest but also for the waiting staff. Possibly the heating problem could not be helped, and the food we did have was very good, but there was obviously a problem with the menu and the demands made on the kitchen, which seemed ill-prepared.
Excellent menu especially on Tuesdays with the 2 for 1 fish dishes,good music as well,will visit again