Enable JavaScript to run this app.
Skip to main content
OpenTable logo
  1. Home
  2. United States
  3. San Francisco Bay Area
  4. San Jose / Silicon Valley
  5. San Jose
Dumpling Time Santana Row, San Jose, CA

Dumpling Time Santana Row

3.9
3.9
90 Reviews
$30 and under
Dim Sum
Dumpling Time presents Asian dishes reimagined with local, California ingredients in a playful, fine-casual atmosphere. Since Dumpling Time’s inception in 2017, co-founder Kash Feng has led the thoughtful expansion of the beloved concept, a part of the Omakase Restaurant Group, that now counts five locations in California’s Bay Area, with more to come.

The selection of mouth-water dumplings are designed to be filling-forward and handmade with an emphasis on flavor, high quality ingredients and freshness. Signature offerings include crispy gyoza filled with seafood, pork or chicken, pan-seared bao filled with chicken or pork, Xi’an boiled dumplings, and xiao long bao (XLB) soup dumpllings. In addition to handmade dumplings, the menu highlights vegetable dishes such as sautéed and gingered snap peas, garlicky green beans, shrimp toast, and hand-cut noodles. All Dumpling Time locations offer an array of beer, California wines and sake, while some of the locations offer full bar service.

Make a booking

2 people

19:00


Booked 19 times today

Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    Dim Sum
  • Hours of Operation
    Mon–Fri 11:00–21:00 Sat, Sun 10:00–21:00
  • Phone number
    (408) 882-3469
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress Code
    Business Casual

What 90 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 4.1Food
  • 3.8Service
  • 3.8Ambience
  • 3.6Value

NoiseModerate

Loved For

  • San Jose / Silicon Valley

    Child-friendly

90 Reviews
  1. KarinS

    San Francisco

    10 reviews

    vip
    4.0

    10 reviews

    Dined on 31 March 2024

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 3
    Overall good, service was a bit slow, we could never find our waiter.

    Is this helpful?

  2. OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on 16 March 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4
    Food is good we have gone several times recommended for meal and great conversations

    Is this helpful?

  3. OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on 16 March 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I went with my husband here for the first time. The outside seating area was so lovely! I loved the lights and the decor. The service was great and attentive. The food was delicious and I loved my cocktail too. It’s not cheap for dumplings but not too pricey compared to other Santana row restaurants. We’ll definitely be back!

    Is this helpful?

  4. Guch

    San Francisco

    1 review

    2.0

    1 review

    Dined on 16 February 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1
    Nothing special about the dishes we ordered, the dumpling we ordered was the least favorite. We were told that because they had such few customers, that the kitchen was closing early, and it was last call (8 p.m.) A disappointing experience.

    Is this helpful?

  5. ChristyL

    San Francisco

    5 reviews

    2.0

    5 reviews

    Dined on 4 February 2024

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 3
    The dumplings were very good. The spring rolls were OK. But our server was also the bartender having to go back-and-forth and we barely saw him. It took a long time for any dishes to be cleared from our table so that was frustrating. The service could definitely be improved for the cost of the food. it would make a huge difference if you would clear off dishes and stop by and check in once in a while. There was plenty of staff around to manage this.

    Is this helpful?

  6. Visitorfromsanjose

    Los Angeles

    8 reviews

    4.0

    8 reviews

    Dined on 18 January 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3
    Much better option compared to Din Tai Fung. Yummy cocktails and pleasant staff. Service was really fast and food came out quick!!

    Is this helpful?

  7. MichelleZ

    San Francisco

    6 reviews

    1.0

    6 reviews

    Dined on 16 January 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 3
    I made reservations on OpenTable and the restaurant was closing when I arrived. I should have not been able to make reservation. And when I informed the host why I was confused, he didn’t care. My original reservation was made for when they would have actually been closed!?!? Something needs to get fixed. Ended up having amazing sushi across the way fortunately. As I had guests visiting from out of town meeting me.

    Is this helpful?

  8. Foodie

    Calgary

    12 reviews

    2.0

    12 reviews

    Dined on 1 January 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3
    Food average, and service subpar due to understaffed. Not much service when only 1 waiter managing 9 tables. The busperson doesn’t take orders and didn’t tell the waiter that our table would like to order more food. Ordered: - BBQ pork bao - steamed and pan seared, one of the best dishes we ordered; - pork XLB and TomYum XLB - not much flavor, trending toward sweet than savory, had better ones somewhere else; - shrimp toast - didn’t see any shrimp paste or shrimp, only see the Chinese fried bread with spicy mayo; - lamb dumplings - has a strong lamb gaming taste; - cucumber salad - crispy and spicy, maybe one of the best dishes we ordered; and - southeast fried rice noodles - OK but nothing extraordinary about it. The ambience tries to trendy with a bar serving alcohol and few TV screens having sports and music program on.

    Is this helpful?

  9. ShilpaK

    San Francisco

    1 review

    4.0

    1 review

    Dined on 1 January 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    Good place in a great location. Food came in fast. Service was efficient, we happened to go there on New Years Eve so they might have been short staffed, will give service 4 stars instead of 5 stars. Overall food was good, fried rice and tofu was amazing, dumplings 4 stars. The outdoor seating is spaced out and good for families w/ kids as well.

    Is this helpful?

  10. KarenT

    San Francisco

    1 review

    1.0

    1 review

    Dined on 30 December 2023

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3
    Food was ok. Service is minimal. Overpriced for even santana row. There are way more places in sj you could go to get dumplings.

    Is this helpful?

  11. Susan

    Tahoe

    4 reviews

    vip
    5.0

    4 reviews

    Dined on 27 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I ordered the Wagyu beef Gyoza, and it was delicious! The service was good and the presentation was lovely.

    Is this helpful?

  12. OpenTable Diner

    San Francisco

    12 reviews

    4.0

    12 reviews

    Dined on 27 December 2023

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3
    I made a reservation for 8pm on a Tuesday evening, so we could enjoy a belated holiday meal with some family. But this place apparently closes at 8pm, so we had to place our orders immediately upon arrival. We definitely enjoyed all the food, but felt a bit rushed since we were some of the last guests there, and it was obvious the workers wanted to shut the place down. It would’ve been nice to actually savor what we ordered, and have time to order more food plus dessert. Perhaps the restaurant shouldn’t offer their last reservation seating at closing time, as it can make guests feel like they’re being rushed to eat and/or not welcome to stay and enjoy the experience.

    Is this helpful?

  13. WilliamO

    San Francisco

    10 reviews

    vip
    2.0

    10 reviews

    Dined on 26 December 2023

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2
    Places in the city are way better. This dumpling time was painful to be at. Restaurant was pretty dead but the servers just didn't care about anything but themselves. ordering at a counter would have been a better experience then trying to interact with the so called foh service staff here. Shrimp toast here wasn't as good as in sf. overall lackluster describes this experience.

    Is this helpful?

  14. OpenTable Diner

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined on 26 December 2023

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    Cold in the restaurant, ugly interior, service slow and poor, food not tasty, each dish came out at different times.

    Is this helpful?

  15. Joe8

    San Francisco

    4 reviews

    1.0

    4 reviews

    Dined on 24 December 2023

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 5
    The food quality is not great in my own personal view

    Is this helpful?

  16. HaiNguyen

    Philadelphia

    5 reviews

    3.0

    5 reviews

    Dined on 17 December 2023

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4
    Everything is just fine, in my opinion. The food is tasty, the price is a bit higher than other places (not a big deal), and the service is just ok (the back messed up my order, and the servers was panicking when they realized the mistake). I think I will give them another chance. Hopefully, everything will be better than this time.

    Is this helpful?

  17. OpenTable Diner

    San Francisco

    1 review

    vip
    1.0

    1 review

    Dined on 5 December 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We reached for our reservation and they said there kitchen was closed and they don know how we got the reservation and they told they close at 7:40 and I went with my little girls and wife and we had to figure another place for dinner

    Is this helpful?

  18. OpenTable Diner

    San Francisco

    6 reviews

    vip
    3.0

    6 reviews

    Dined on 29 November 2023

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 4
    The food and service was great and they have delicious drinks too.

    Is this helpful?

  19. OpenTable Diner

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on 26 November 2023

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    It’s solid place but honestly felt like the variety was lacking. Having been to numerous dumpling spots in the Bay Area this was more hype over substance.

    Is this helpful?

  20. OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on 18 October 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lovely atmosphere, service seemed to be great for the one gentleman serving/ hosting/ and running it. It was busy for a Tuesday. Took a while to order but that was understandable. The amazing service and how fast the food came out was the highlight of the night. Very enjoyable!!

    Is this helpful?

  21. NotAboutJustTheFood

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined on 16 October 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3
    The food was good and flavorful. The service was good and the food arrived in a reasonable amount of time. The only downside was that we ate outside along the sidewalk and no matter how much the staff cleaned the table tops, they were sticky. The staff told us that the heat lamps (which were not on, it was 5:30 PM on a warm day) must have softened the coating on the tables. Not a pleasant tactile xperience to have your arm stick to the table or to have your glass and plate stick when you tried to lift them up. Still worth eating there.

    Is this helpful?

  22. OpenTable Diner

    San Francisco

    2 reviews

    vip
    5.0

    2 reviews

    Dined on 14 October 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    awesome service and food as always!!

    Is this helpful?

  23. MelM

    San Francisco

    1 review

    5.0

    1 review

    Dined on 16 September 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I love this place!! There always so quick with your food.

    Is this helpful?

  24. Stuber

    San Francisco

    1 review

    5.0

    1 review

    Dined on 14 September 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My favorite place! It’s a must if you are on Santana row!

    Is this helpful?

  25. Patron

    San Francisco

    3 reviews

    4.0

    3 reviews

    Dined on 11 September 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3
    Would recommend the SouthEast fried noodle dish, the XLB, the seaweed salad app but the wagyu beef dumpling, and the edamame were both very underwhelming. The edamame had no flavor despite the seasoning and came out cold. The Fresca & Picante Margarita (we subbed in Mezcal) was great!

    Is this helpful?

  26. DavidS

    San Francisco

    1 review

    5.0

    1 review

    Dined on 10 September 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4
    I made a reservation which made getting a table very easy. The service was good and food came to the table quickly. Overall the food was good. The only comment is the soup dumplings. They were very good, but the little cups they came in made eating messy. They were hard to get out the of cups and tore apart before we had a chance to eat them. Fit that and they're awesome.

    Is this helpful?

  27. CassieL

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on 10 September 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food is always great as well as the service. We come here really often and it had never disappointed us.

    Is this helpful?

  28. Joyce

    Central Coast

    4 reviews

    vip
    2.0

    4 reviews

    Dined on 9 September 2023

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 2
    This was my first time at this location and I was expecting the taste to be the same as the other location but unfortunately it was not. I previously had dumplings time at their San Francisco location and the food were flavorful but the Santa row location fall short of that. I was very disappointed and I will probably not return to this location.

    Is this helpful?

  29. RegularEverydayNormalGuy

    San Francisco

    3 reviews

    4.0

    3 reviews

    Dined on 9 September 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Very good! Food was tasty and quick. Brought out as it was prepared which allowed us to start in on our meal sooner, rather than waiting for the whole order all at once. This is important for me, as I have a 5 year who isn’t great at waiting. Jordan’s service was great. Attentive but not annoying. Would absolutely come here again

    Is this helpful?

  30. LSSS

    San Francisco

    8 reviews

    4.0

    8 reviews

    Dined on 4 September 2023

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    Please add more veggie selections including soups to the menu

    Is this helpful?

  31. DeeB

    Atlanta Metro

    13 reviews

    vip
    4.0

    13 reviews

    Dined on 3 September 2023

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3
    Food tastes good, less dumpling options compared to other places

    Is this helpful?

  32. OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on 3 September 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    One of the best dinning experiences in San Jose. Food, drinks, atmosphere, service.

    Is this helpful?

  33. OpenTable Diner

    Seattle

    3 reviews

    1.0

    3 reviews

    Dined on 3 September 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Was hopeful indeed. Ideally a reset soon as it was a sad affair. Service slow, staff looked sad and dejected, tables outside with food on floor that was not recent and varnish degraded and sticky. Food flavorless and overly looked and tasted prepped off-site with a lesser quality that even a Panera. Had to finally hunt someone down and kindly press for a bill to pay with the added service fees and still a 20% tip. No one should have to work or patronize a place so bad. On a lighter note EMC Seafood & Raw Bar next door has a really good Cucumber Salad we were able to enjoy and save our taste buds at Dumpling Time.

    1 person found this helpful

  34. VaniV

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on 3 September 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food was excellent. I would highly recommend the Siu Mai, chicken gyoza, Wagyu. I had the margarita and it was very refreshing. I was not a big fan of the sweet bao or the soup dumpling. I also did not like the hot peppers on the table. That could just be my own preferences and not something that maybe yours.

    Is this helpful?

  35. OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on 28 August 2023

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4
    The XLB has really thick skin. It’s probably 6x thicker than Din Tai Fung if you’ve been there. The rest of the food was not memorable, enough to decide to not go again. The food was mildly expensive but the food makes it not worth it. Ambiance and Service were good. I’d rather splurge at DTF.

    Is this helpful?

  36. OpenTable Diner

    Houston

    2 reviews

    vip
    2.0

    2 reviews

    Dined on 26 August 2023

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3
    Used to love this place. Service and food quality gone down hill unfortunately. But prices even higher.

    Is this helpful?

  37. OpenTable Diner

    Sacramento

    2 reviews

    3.0

    2 reviews

    Dined on 19 August 2023

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3
    Food was good, terrible service, pretty patio. Not sure we’ll come back.

    Is this helpful?

  38. YoungIron

    San Francisco

    24 reviews

    vip
    3.0

    24 reviews

    Dined on 17 August 2023

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3
    Service was slow; we got there at 1 pm, may be slow time after lunch crowd. Food was ok but certainly not as good as the SF location, do not know why.

    Is this helpful?

  39. OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on 7 August 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4
    Great food, handmade dumplings were amazing we will definitely be back!

    Is this helpful?

  40. KeithK

    Las Vegas

    3 reviews

    5.0

    3 reviews

    Dined on 6 August 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was amazing. It was our first time there and we will definitely be back.

    Is this helpful?

FAQs

Dumpling Time Santana Row is rated 3.9 stars by 90 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 19 times today
Google Map for Dumpling Time Santana Row

377 Santana Row, San Jose, CA 95128-2053

Additional information

  • Area
    San Jose
  • Hours of Operation
    Mon–Fri 11:00–21:00 Sat, Sun 10:00–21:00
  • Price
    $30 and under
  • Cuisines
    Dim Sum
  • Dining style
    Casual Dining
  • Dress Code
    Business Casual
  • Parking Details
    None
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Beer, Cocktails
  • Privacy Policy
  • Terms of Use
  • Impressum
  • Cookies and Interest-Based Ads
  • Cookie Preferences
Copyright © 2024 OpenTable, Inc. 1 Montgomery St Ste 500, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking Logo
Priceline Logo
KAYAK Logo
Agoda Logo
OpenTable Logo