East Side Mario’s - Hamilton - Upper James St

3.9
25 reviews
CAN$30 and under
Italian
Welcome to East Side Mario’s! We opened East Side Mario’s in 1987 to bring a little taste of Italy to our guests. Our goal was to bring you the hospitality and passion for great food that Italians are known for around the world – and have a little fun doing it. We’ve evolved over the years, but always with a focus on giving you delicious Italian meals at great value. Good times and great Italian meals…that’s East Side Mario’s.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waiting staff wear masks
What 25 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on all time ratings
3.9
food
4.1
service
3.6
ambience
4.0
value
Noise · Moderate
87% of people would recommend it to a friend
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OT
OpenTable Diner
1 review
Dined on 23 February 2020
Overall3food2service4ambience4

Ordered gluten free, got something different, the manager fixed it and gave us the right meal for free. Thanks

RB
RobB
1 review
Dined on 15 February 2020
Overall5food5service5ambience4

Made a reservation for 4 people at 6:30 on a Saturday evening. We walked in a few minutes early and our table was ready. Waitress was fantastic! New employee with a great attitude! We had apps and entries and everything was absolutely perfect. So much food we had to bring some home! Cheers!

OT
OpenTable Diner
1 review
Dined on 14 February 2020
Overall5food5service5ambience4

Cassandra was a new waitress and was beyond attentive. Brought refills before we were finished our drinks. Plenty of bread. And super kind. Cannot be happier with the service!

OT
OpenTable Diner
Toronto
1 review
Dined on 31 December 2019
Overall5food5service5ambience5

Nice New Years Eve dinner! Always enjoy Eastsides!

AM
AngelaM
Toronto
9 reviews
Dined on 22 October 2019
Overall3food3service3ambience2

When we booked our ladies night out, didn’t know it was kids eat free night so needless to say loud and a bit messy at some tables

m
margaretm
Toronto
2 reviews
Dined on 9 May 2019
Overall5food5service5ambience4

Our server Julia was excellent 6 out of 5
It’s our favourite place to have dinner . We always enjoy our meal and the service is usually top notch

HK
HollyKirkAndTori
1 review
Dined on 7 April 2019
Overall4food4service5ambience3

Its better than it used to be there. The new restaurant is nicer and cleaner. Service was great. Waiter was prompt and really nice. Joking around with us and seemed very comfortable with his job. Food was amazing. I had chicken parm. Very large serving. Good value for your money. Would definitely recommend now. Before it was renovated not so much. Keep up with the improvements.

OT
OpenTable Diner
Toronto
1 review
Dined on 24 February 2019
Overall3food2service2ambience1

Just really slow service
The food wasn’t that great

a
vipaline71832
Toronto
5 reviews
Dined on 17 February 2019
Overall5food5service5ambience5

Soup salad bread combo is really good. Portions are large.

MO
MOHAMMEDA
Aberdeen
1 review
Dined on 10 February 2019
Overall1food1service1ambience1

It was a very bad experience I have been there for 25 minutes and i left

AC
AmberC
Toronto
2 reviews
Dined on 8 February 2019
Overall3food3service4ambience3

The booth we sat in was horrible... large (6 seater green) ....family on the other side with kids constantly staring at us ... standing on the booth and leaning over.....and kicking the seat. Booth back was not sturdy at all and was constantly vibrating 😡 will not go back to that location. Food was not very good, not how it was before the renovation unfortunately

JW
JulieW
1 review
Dined on 6 February 2019
Overall4food5service3ambience5

There was 6 of us, we went on a Wednesday night, it was quiet, about 30 patrons but the service was slow. My daughters pasta from the pick your own food menu tasted like plastic. There was no trouble in sending back her meal and the replacement did not taste like plastic. The large salads and warm bread are a welcome addition to a delicious meal.

OT
OpenTable Diner
Toronto
4 reviews
Dined on 17 January 2019
Overall5food5service5ambience5

Amazing experience as usual. Great value and amazing server. This location has been superb since reopening under new ownership. Will be back soon.

JG
JulieG
1 review
Dined on 12 January 2019
Overall4food4service4ambience3

We enjoyed our dinner to celebrate my son’s birthday. Reservations were easy to make and we had no issues getting seated right away. There were eight of us and reserved table was waiting for us. Food was hot and tasty, serve was very good and timely. The only thing I did like was the noise. It was hard to hold conversations at a normal tone.

R
Reservationssucked
1 review
Dined on 29 December 2018
Overall3food3service3ambience2

We booked our reser action with open table and when we got to the restaurant they didn't have it cause the system was down so that was a huge hassel

T
Tredster
1 review
Dined on 28 December 2018
Overall2food3service4ambience3

When we arrived, we were told they don’t pay attention to reservations on open table. We had to wait 1/2 hour for them to put a table together. The food was luke warm at best.

Not impressed. These are reasons I had not been to ESM in over three years. It hasn’t changed. Low end everything.

KC
KayC
Toronto
2 reviews
Dined on 27 December 2018
Overall5food4service5ambience4

Our waitress was awesome and so great with the kids. I’d would definitely want to have her be our server.

VV
VickiV
1 review
Dined on 8 December 2018
Overall1food3service2ambience4

This restaurant is not running very well. I had a reservation for noon. Hostess not not ready. Didn’t have the reservation at the front of store. Had to wait. Needed a table for 6. Put us at a table for 8 but didn’t remove the 2 chairs to make it more comfortable for us. The waitress took forever to remove our dirty dishes. The manager was just wondering around. He could have helped. Had children fancy drinks to go. I know it’s not a usual request but the children were getting restless. When we were leaving I noticed that half of these expensive drinks were still in there glasses on the bar. I paid full price for them. This is the second bad experience at this location so I will not be returning. Great place to take children but not for such lousy service

TE
TonyE
1 review
Dined on 26 October 2018
Overall3food2service4ambience4

3 adults and a child.
We had a good time, althought the only dish that was hot was our childs pizza and the ceasr salad had barely any dressing, we had to ask for more, the second bowl the dressing was on the side. Weird!
Thanks for reading

FD
FrankD
1 review
Dined on 26 October 2018
Overall5food4service5ambience3

Everything except Caesars salad very little dressing. Dressing was scarce and very dry.

KN
KateN
1 review
Dined on 13 October 2018
Overall3food1service5ambience5

Was hoping that the food would have improved since it was renovated. I ordered a chicken club and the bun was stale. The waiter was fantastic.

CC
CathyC
1 review
Dined on 8 October 2018
Overall3food3service4ambience3

Everything was fine. It was disappointing not to be able to use my gift card. That is why I chose to go to the restaurant.

D
Dc12
1 review
Dined on 4 October 2018
Overall3food3service5ambience3

Unfortunately all of the computer systems were down in there for my reservation for sex was not accessible so they had no idea we were coming and therefore not prepared so we had to wait to be seated and then it was chaos for the bill at the end

VB
VeraB
1 review
Dined on 22 July 2018
Overall4food4service3ambience4

I ordered a vegetarian pizza, I received a pepperoni pizza instead. The waitress had to reorder another pizza with the chef. It was satisfactory.

JC
JonC
Toronto
4 reviews
Dined on 20 July 2018
Overall4food4service3ambience3

I hope it was just cause all the servers and staff were new after the refit but the service was the worse thing about the experience. Slow and forgot to bring stuff Repeatedly requests for salad and bread refills were slow in coming. Food once it arrived was tasty though.

FAQs

East Side Mario’s - Hamilton - Upper James St does offer delivery in partnership with Skip The Dishes and Uber Eats. East Side Mario’s - Hamilton - Upper James St also offers takeaway which you can order by calling the restaurant at (905) 574-3890.

East Side Mario’s - Hamilton - Upper James St is rated 3.9 stars by 25 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.