Ed's Diner - Barclaycard Arena

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1. NB

   NickB

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Great food and the staff were lovely. Can’t wait to return.

   Report
2. J

   Jeremy

   Birmingham

   1 review

   1.0

   1 review

   Dined on 30 July 2022

   overall1food1service1ambience1

   I appreciate there may have been issues or reasons (which they wouldn't tell me), and it was the common wealth games. But when I turned up for my booking they had decided to close early and i couldnt dine there. I explained that it was pretty bad service not to at least notify me prior to my visit. The manager was then also very blunt saying he never had my booking through open table also... which I find very odd. Overall, im not very happy with Eds diner and will not be going back to that particular branch. Instead I found an amazing japenese cuisine reataurant in broad street and ate there. They were more than excellent in food quality and service. Puts Ed's to shame frankly.

   Report
3. DB

   DonnaB

   Edinburgh

   3 reviews

   2.0

   3 reviews

   Dined on 29 July 2022

   overall2food4service4ambience2

   Arrived 10 minutes before booking to be told no tables are reserved for that evening. I showed the lady the booking and was told would have to wait. Had to wait 30 minutes for a table then. Booking was confirmed in the morning before going. Really annoying as we had a show to attend

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4. PH

   PaulH

   1 review

   1.0

   1 review

   Dined on 2 July 2022

   overall1food2service2ambience1

   Booked a table a week prior to arriving and was told very busy haven’t got a table yet. Eventually got a table in the back corner next to the kitchen. Ridiculously hot with no ventilation. Hand smears on the glass opposite which gave a filthy feeling and general feel of get in and get out. What is the point in me booking a table for a specific time and date for my family if you can’t honour the booking. Waste of my time and then to asked to prove my booking with a staff members look of doubt was the cherry on the cake. Won’t be returning POOR!!!!!

   Report
5. CD

   ChrissieD

   Birmingham

   1 review

   4.0

   1 review

   Dined on 11 June 2022

   overall4food4service4ambience4

   Good food for a reasonable price, good serve from friendly staff. My dietary needs were addressed very carefully. Glad we booked in advance as the queue to get a table was very long

   Report
6. KS

   KateS

   Yorkshire

   1 review

   3.0

   1 review

   Dined on 3 June 2022

   overall3food3service4ambience3

   Nice experience in general but very disappointed they were not serving puddings which we were not informed of until we asked for pudding menu.

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7. s

   sofiel

   1 review

   4.0

   1 review

   Dined on 21 May 2022

   overall4food5service3ambience3

   the service is was okay overall. the food was amazing! we loved it in there, would definitely go back and would recommend

   Report
8. H

   Harley

   1 review

   2.0

   1 review

   Dined on 14 May 2022

   overall2food3service2ambience2

   Food was lovely but definitely not a place to go if you want to spend a normal amount of time eating - taking fast food to the extreme. We went on the day of a concert and were very lucky to have booked as the queue for the door was massive. We were served very quickly as they didn't want us there long and our plates were taken away as soon as my friend took her last bite. It was very noisy and would definitely be better on a quieter night.

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9. JC

   JoanneC

   Birmingham

   1 review

   3.0

   1 review

   Dined on 14 May 2022

   overall3food2service2ambience2

   It was very busy due to a show being on at the utilia arena. There was a long queue and even though we booked it took some time for any to respond to us waiting. There was a limited menu due to the show and the food wasn’t its usual standard. Milkshake wasn’t thick, it had melted when it reached our table and our food was underwhelming. It took nearly 20 minutes to get our drinks but then once we started eating it felt like we were being rushed for our table. We will not return to this particular diner.

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10. RD

    RobertD

    London

    1 review

    5.0

    1 review

    Dined on 9 April 2022

    overall5food5service5ambience5

    Good quick service and the food was well cooked. Enjoyed the visit.

    Report
11. JJ

    JustJoH

    Birmingham

    1 review

    4.0

    1 review

    Dined on 2 April 2022

    overall4food4service3ambience3

    First visit. Staff friendly and helpful One order was wrong but was soon corrected Unfortunately several items on the menu were unavailable which was disappointing Food however was really tasty and fresh and would definitely visit again

    Report
12. k

    katiep

    1 review

    4.0

    1 review

    Dined on 27 March 2022

    overall4food5service3ambience5

    The food was lovely & the staff were very nice & helpful. The only issue was the wait on food and the bill as it was very busy however considering the volume of customers the staff dealt brilliantly.

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13. DK

    DebbieK

    Birmingham

    1 review

    4.0

    1 review

    Dined on 5 March 2022

    overall4food5service5ambience5

    1st time at Ed’s diner and definitely won’t be the last. lovely food and the waitresses couldn’t help enough. Good price as well

    Report
14. G

    Gemma

    Staffordshire

    1 review

    1.0

    1 review

    Dined on 26 February 2022

    overall1food2service1ambience1

    I booked the table they said they didn’t take bookings when a game was on so had to wait a few mins for a table. I told them about an allergy. They checked with the chef if certain food has onions me in them. He didn’t check he just said yes they do. The manager then checked the item and said no they don’t when he checked 5 mins later. Very poor. Some staff didn’t know what was happening about serving pudding. Some was saying you can’t have a desert if a game is on next door. And some said you can. This was not explained to us when we was seated other wise we would have gone somewhere else as this was a treat for my kids. We was told no puddings then as we are putting our coats on to leave they then gave a desert menu to the people on the next table. We hadn’t been there that only so it was nothing to do with how long we had the table for. Staff were friendly but over all service was very poor.

    Report
15. SE

    SarahE

    1 review

    2.0

    1 review

    Dined on 23 February 2022

    overall2food2service2ambience2

    The lady that served us was very friendly but the rest of the staff didn’t look like they wanted to be there!! The food was a disappointment😔 the chicken burger was very bland however the chips lovely! The hot dogs had a very strange taste, like they couldn’t decide if they wanted to be a real sausage or a frankfurter?! We also sat by the window which was nice until a dog came and decided to do a big poo right next to us! I would recommend maybe getting some window stickers along the bottom half of the windows to avoid this view!! Overall I would not choose to go back to Ed’s Easy Diner unfortunately!

    Report
16. SH

    SophieH

    Birmingham

    1 review

    4.0

    1 review

    Dined on 20 February 2022

    overall4food3service4ambience5

    Nice atmosphere, food okay quality. You do get what you pay for. The shakes are amazing well worth the visit.

    Report
17. LK

    LindaK

    1 review

    1.0

    1 review

    Dined on 19 February 2022

    overall1food1service1ambience1

    Pre booked a table for 4 as a treat for grandchildren for the 19/02/2022 despite this when we arrived we were told 50 min to 1 hour wait for good then told only show menu available!! this had been a Christmas treat after visit to sealife centre postponed because of covid. To say the children were disappointed is an understatement, the staff were apologetic and nice but what a shambles! so disappointed we left . Why didn’t the booking website state only show menu available and possible long wait? Such a shame it spoiled what had been a lovely day for us all .

    Report
18. D

    Dani

    1 review

    1.0

    1 review

    Dined on 19 February 2022

    overall1food3service2ambience1

    We waited over an hour for food.l which eventually arrived in dribs and drabs. Meaning nobody actually ate together. Two of our guests actually cancelled their order as they hadn’t received it and we had to leave to get to an event on time. Many other guests were left waiting and we saw another table cancel their food order. As lovely as the management team were, they seemed blinded to the problem and only apologised when questioned on where food was. The kitchen appears to either be too small to accommodate the number of orders or something isn’t quite organised back there. I definitely wouldn’t recommend this restaurant if you have an event to get to in the arena at a certain time.

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19. OT

    OpenTable Diner

    Birmingham

    1 review

    5.0

    1 review

    Dined on 12 February 2022

    overall5food5service5ambience5

    Family day out. Great food great service fab thank you

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20. s

    stevenj

    London

    1 review

    1.0

    1 review

    Dined on 6 February 2022

    overall1food1service1ambience1

    When we arrived and sat down half of the menu wasn’t available. The staff seemed disinterested with serving and refilling drinks and we had to constantly try and get staff attention for help. To make things worse, there was only around 5 other tables being used so not the busiest of afternoons. When our food eventually arrived after about an hour waiting, the food was cold and looked like there was the other half of the meal missing. Unfortunately with young children with us, we had jo option but to eat what we could and get out as soon as we could. Considering that the restaurant is in prime location next to legoland and sealife for families, we did not feel welcome at all and will not be returning after this experience.

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21. C

    Clai

    1 review

    1.0

    1 review

    Dined on 5 February 2022

    overall1food1service1ambience1

    Despite booking a table, on arrival we were told that we would have at least a 50-minute wait for food. With two hungry children with us, and a show to attend later that afternoon, we could not afford to wait this long. Ed's have yet to respond to our feedback. Very disappointed.

    Report
22. SA

    SAmahdoehs

    Northampton

    1 review

    2.0

    1 review

    Dined on 5 February 2022

    overall2food3service2ambience3

    Extremely busy, if not too busy. Staff massively over stretched. Restaurant is too small for the capacity it needs to fulfil orders when events are on at the arena. Staff really stressed out, felt sorry for them. Food took over 1 hour to be brought to table from the point of ordering not great when on deadline for events to start.

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23. P

    Phoenix

    1 review

    1.0

    1 review

    Dined on 5 February 2022

    overall1food4service1ambience1

    We booked a table 24 hours in advance for 4 people at 1pm on Saturday. When we arrived (at 1pm) we were told there were no tables available and we would have to wait. When I said I had a reservation they said "oh, it's because another show just finished". It's quite clear that making a reservation at this place makes no difference. Eventually (50 minutes later) we got a table. The service was slow, but the food was good when it eventually arrived. Standing around with 2 children, one of them with learning difficulties for almost an hour was not pleasant. They knocked £10 off the bill, but to be honest I would have expected more. Would not recommend this restaurant and I will definitely not be going back again. The Cafe within the Lego Discovery building next door was far better and I wish we would have stayed in there.

    Report
24. JM

    JennyM

    Birmingham

    1 review

    4.0

    1 review

    Dined on 5 February 2022

    overall4food4service4ambience2

    Friendly server. Long wait but was advised it would be at least 30 minutes. It is a very busy venue at the arena so understand how busy they are.

    Report
25. FT

    FrancescaT

    Birmingham

    1 review

    5.0

    1 review

    Dined on 30 January 2022

    overall5food5service5ambience5

    Excellent service and great help from the young Italian lady who managed a large party of ours to great effect

    Report
26. J

    Janice

    1 review

    4.0

    1 review

    Dined on 23 January 2022

    overall4food5service5ambience5

    Friendly and efficient service even though it was busy , my burger and fries were really nice . Would definitely go again.

    Report
27. SB

    SallyB

    London

    1 review

    3.0

    1 review

    Dined on 23 January 2022

    overall3food2service2ambience2

    I am coeliac so had a different menu. It was good to have a different menu Thankyou .The problem was the lack of choice and I was not sure on some of the drinks whether they were gluten free or not. The waiting time was longer than usual but the staff were nice .

    Report
28. JG

    JudyG

    Warwickshire

    5 reviews

    4.0

    5 reviews

    Dined on 23 January 2022

    overall4food4service5ambience4

    We were disappointed that we couldn’t have a hot drink. It was a cold day and we needed a hot drink the lovely waitress said she would make us one. Really think you should serve notdrinks

    Report
29. JH

    JohnH

    Birmingham

    1 review

    4.0

    1 review

    Dined on 22 January 2022

    overall4food3service4ambience4

    Die to it being a show night at the arena, the menu was very limited.

    Report
30. HB

    HannahB

    1 review

    5.0

    1 review

    Dined on 22 January 2022

    overall5food5service5ambience5

    It was a very nice meal food was lovely and all the staff were lovely too. Definitely plan to come here again.

    Report
31. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on 16 January 2022

    overall2food4service1ambience3

    Service was poor - unwelcoming at the door, told we needed a booking despite the place being empty. Went outside into the freezing cold to book a table (for 5 minutes later!) Went back in 1 minute before the booked time and we’re again asked if we had a booking, when I said yes and the time, the staff member gave an exaggerated look at her watch and sighed as if dealing with us 1 minute early was the worlds greatest inconvenience! Waited ages for someone to take our order. No one came to check if everything was ok with our food, we would have liked another drink but couldn’t get anyones attention! Waited ages to get someone’s attention for the bill. No one came for me to pay, I ended up working out how to pay online so I could leave! Staff were stood around doing nothing / scrolling on their phones. Holding cigarette packets whilst on restaurant floor / in the kitchen, before going outside to spoke outside the front of the restaurant in uniform. Very off-putting! Didn’t want to get up and walk around to speak to staff members due to COVID rules - didn’t want to walk by other diners. As mentioned, the place was practically empty, only about 4/5 families in but all sat on adjacent tables with no distancing. My food (bbq chicken burger) was lovely, could have it every day! my husband’s (the cheesy) was vile, the sauce tasted sour and ‘off’. Price and size of children’s meal was excellent.

    Report
32. JD

    JasonD

    1 review

    5.0

    1 review

    Dined on 15 January 2022

    overall5food5service5ambience5

    This is our 4th visit here and it still has a great vibe of a 50s American diner. We booked a Saturday afternoon and it was quite busy, so there was a little wait for food. This was highlighted right at the start though and we had no problems with it. The staff are very friendly and attentive. The food was very good (especially the onion rings!!!) and the milkshakes are so good! Reasonable price especially for the location.

    Report
33. JM

    JimM

    1 review

    4.0

    1 review

    Dined on 8 January 2022

    overall4food3service2ambience4

    Friendly staff and buzzing restaurant. Service was sadly slow. But everything else was really great.

    Report
34. JB

    JaneB

    1 review

    1.0

    1 review

    Dined on 8 January 2022

    overall1food1service1ambience1

    Don’t bother booking! We booked a table, only to arrive to be told that they weren’t taking any more customers because they were too busy. Poor management! tables should have been held for those who had booked. Very disappointing won’t be bothering again

    Report
35. NB

    NikkiB

    1 review

    3.0

    1 review

    Dined on 30 December 2021

    overall3food3service5ambience4

    Only food available was burgers, so bit disappointed. No hot dogs or breakfasts for some reason.

    Report
36. KH

    KatyH

    1 review

    1.0

    1 review

    Dined on 30 December 2021

    overall1food5service5ambience1

    We booked for 11.45am and recieved our food at 1.15pm. We were not notified on entering that there would be such a wait, i feel at this time things were okay. Then about 20 mins later the manager was notifying newcomers of a 90 minute wait for food. Badly staffed for a Thursday in between Xmas and New year. Only two staff on including kitchen staff at 11.45 am. It was obvious the manager was struggling aa it took 20 mins to get a new glass. Although she was very apologetic, there was no offer of a discount agter waiting 90 mins for breakfast which served well into lunch time. It was also noted that many customers arriving after us were served before us. Its a shame as the food was Nice Unfortunately totally put us off visiting again.

    Report
37. S

    Shelley

    1 review

    4.0

    1 review

    Dined on 7 December 2021

    overall4food5service3ambience3

    Service was quite slow, disabled toilet was very unclean. Food was very nice.

    Report
38. OT

    OpenTable Diner

    Birmingham

    1 review

    5.0

    1 review

    Dined on 2 June 2021

    overall5food5service5ambience5

    Like the saying says , once you try Eds you got to come back, this time with Family...yum..yum

    Report
39. OT

    OpenTable Diner

    Birmingham

    1 review

    5.0

    1 review

    Dined on 9 May 2021

    overall5food5service5ambience5

    The waitress was all by herself and served every table very quick and professional. She was very sweet and kind. I think her name was Claudia, an Italian girl. Thank you so much. And thank you for the amazing improved chocolate/cream pancakes 😊 We had all day breakfast also very tasty.😋

    Report
40. PG

    PaulG

    Warwickshire

    1 review

    3.0

    1 review

    Dined on 24 April 2021

    overall3food3service3ambience3

    Burger and fries were good, although fries initially forgotten about. Nachos were not very warm. Very busy though after lockdown. Vanilla shake was good too.

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