Ed's Diner - Bluewater

3.7
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49 reviews
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£25 and under
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Burgers
The largest Ed’s Easy Diner, perfectly positioned on the upper level of the mall, just where you turn for the cinema. Since 1999 it has been satisfying thousands of repeat customers at the UK’s premier shopping centre.
What 49 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.8
food
3.7
service
3.8
ambience
3.7
value
Noise · Moderate
76% of people would recommend it to a friend
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P
1 review
Dined on 6 October 2019
Overall 3food 3service 4ambience 4

We booked a table in advance for 5 people, when we arrived we were promptly told they only had children's burgers, no adults!! Wait, I thought Ed's Diner was a burger bar, its like KFC saying you can come in but we have no chicken!! Really?!

m
Kent
32 reviews
Dined on 29 September 2019
Overall 5food 4service 5ambience 5

We love it here and come quite often but this time found it quite hard to believe that an American diner restaurant that is frequently busy didn’t have any beef burgers. Shocking

DS
1 review
Dined on 15 September 2019
Overall 4food 4service 4ambience 3

Always great food and service, even though the young waiter was on his own serving everyone.

CC
Kent
1 review
Dined on 7 September 2019
Overall 3food 3service 2ambience 3

We had booked a table so wasn't waiting too long to be seated. Order was taken quite quickly and food arrived in good time. I'd requested no lettuce in my child's burger but if came with lettuce not a huge problem. Waited a long time after the meal for someone to come to our table to offer
dessert menu but nobody did so in the end we asked for the bill then had to ask again because the guy serving forgot.

NH
1 review
Dined on 27 August 2019
Overall 2food 2service 2ambience 4

Food had to be remade as the burger was hard/ burnt.
Offers wasn’t explained
Will not be returning

VJ
London
1 review
Dined on 17 August 2019
Overall 3food 2service 3ambience 3

Table and chairs looked greasy and overall the decor looked tired. Food was expensive for what you actually got, small portions. They've actually missed a trick with this place, it could have been amazing but sadly was lack lustre.

AC
1 review
Dined on 16 August 2019
Overall 3food 5service 3ambience 5

Lovely delicious food, great options on the menu. Our group had mains and desserts which were all lovely. Friendly waiters however service was slow and we had to call the waiters numerous times for drink refills, sauces etc. But will be returning, just hoping for a quicker service next time.

T
Kent
1 review
Dined on 10 August 2019
Overall 4food 3service 4ambience 4

We did enjoy our visit very much our waiter was most helpful
The reason for a middle of the road score was we thought our food could have been hotter & our eggs runnier

CL
1 review
Dined on 3 August 2019
Overall 1food 2service 1ambience 1

Was very disappointed we had booked but was left standing waiting for over 10 minutes then we was put on a table and asked to
Leave baby’s pushchair at side because another pushchair was already there even low there was another free table so I asked to be moved which they did!
Took order starters came out but I had to ask for napkins and cutlery! Then run out of chicken tenders and Pepsi max! Mains come out one of the meals had to be sent back as cold! Service very slow!

RG
Kent
1 review
Dined on 27 July 2019
Overall 1food 1service 1ambience 1

On this occassion i'm giving a poor review as it was suppose to be a birthday celebration meal and when we got there for our booking we were told that there was a kitchen fault which meant over an hour wait.

We were not waiting an hour just for a table and then have to wait further for our order to be produced. We did try other nearby resturants but they also had queues of over 30mins, so we had to return home and cook something instead, which killed the mood for the birthday celebrations.

All the other times we have visited we havent had a problem, it would have been nice to be informed before we got there as I left my mobile with the table reservation.

NP
1 review
Dined on 13 July 2019
Overall 5food 5service 5ambience 5

Great staff, fast service and really friendly. Would definitely go again

EM
Kent
1 review
Dined on 16 June 2019
Overall 1food 1service 2ambience 2

Poor quality food and service not much better.
Would not recommend and would not revisit

LM
Kent
1 review
Dined on 15 June 2019
Overall 5food 5service 5ambience 5

Excellent friendly customer service.
Good yummy food

OT
London
1 review
Dined on 31 May 2019
Overall 2food 2service 1ambience 2

Absolutely dreadful service. Even the coffee took 30 mins to arrive. Never again.

F
London
1 review
Dined on 19 May 2019
Overall 5food 5service 5ambience 5

Good value for money - good food for the price. Can have bottomless breakfast. Staff were friendly.

GP
1 review
Dined on 11 May 2019
Overall 5food 5service 4ambience 4

Staff were friendly, attended my needs as I’m a coeliac. Food was lovely and tasty

JB
1 review
Dined on 11 May 2019
Overall 2food 2service 1ambience 1

Has changed a lot due to the table expansion, some of the decor was broken.

A very busy place but the staff make you feel you have to leave straight away.

For what I was paying for the size of the plate made it look like my meal was missing half of it. Maybe work bit on plate decoration as having the chips in a tin and the chicken and sweet corn stacked in towers felt the plate was pretty empty.

While I had finished my plate the waitress tried to take my girlfriends plate while she was still eating. It wasn't like it was lunch time or dinner but as I said before they were rushing us to make a table free.

For the prices and what you get will not be visiting again.

DL
Kent
2 reviews
Dined on 11 May 2019
Overall 5food 5service 5ambience 5

Brilliant experience and speedy service, lovely atmosphere

G
1 review
Dined on 8 May 2019
Overall 5food 5service 5ambience 5

Had a lovely meal, a large group of children, the staff were very friendly and helpful. Food was brought out quickly. Would highly recommend.

AA
1 review
Dined on 6 May 2019
Overall 4food 4service 5ambience 4

Despite having reserved a table we were kept waiting for 10 minutes outside the restaurant and a further 15 before our order was taken.The staff were extremely friendly and efficient.One of our party spilled water all over the table and the staff member cleared it up without a grumble.The food and milkshakes are expensive but the quality is good.Overall a good experience.

OT
Kent
1 review
Dined on 5 May 2019
Overall 3food 2service 2ambience 3

We decided to book at table for 10.15am. Restaurant opens at 10am. Upon arrival only one waitress trying her best to serve approx 8 tables. Another waitress arrives 10 mins later and no where to be seen for at least mins. Food was left at the pass for a long time so waffles were hard and tepid. I think this may just be unfortunate due to staff lateness. Definitely only one waitress trying her best to get stuff done quickly, the other 2 when they arrived just didnt look like they couldnt be bothered.

LG
1 review
Dined on 3 May 2019
Overall 2food 4service 2ambience 3

Food was nice, however took 45 minutes for us to receive our food.

B
1 review
Dined on 29 April 2019
Overall 3food 2service 4ambience 3

Tasteless chips.
No sweet potato fries.
The burgers were ok but came accross tiny bits of bone and gristle in mine.
Milkshakes were lovely
Ripped seats in some of the booths.
Staff were very nice & friendly
Wouldnt go back there again but it's usually always very busy so it must be just us......!!!!!

G
Kent
3 reviews
Dined on 27 April 2019
Overall 3food 4service 2ambience 3

Took my son and his 4 friends for a birthday meal Saturday teatime. It was very busy with people waiting for tables. Took a long time for our drinks and food to arrive as they were so busy. The food and drinks once arrived were good. They maybe need more staff at such a popular time. I will go again but not at that time.

SF
Kent
1 review
Dined on 11 April 2019
Overall 4food 5service 3ambience 3

love The mozzarella sticks and chicken starters!! Food is always good sometimes service can be a little slow but food and staff make up for it. Staff is what makes this place in my opinion!!

CO
1 review
Dined on 6 April 2019
Overall 4food 4service 4ambience 3

My 12 year old daughter ate with her three friends last Saturday 6th April. I left them there and they had a great time and were very well looked after by the lovely waitress.

p
1 review
Dined on 24 March 2019
Overall 4food 4service 4ambience 4

The members of staff were really friendly and the food was really nice. It did take a while for the starters to come out but we didn’t mind as the milkshakes kept us going until they come out.

SS
London
2 reviews
Dined on 22 March 2019
Overall 5food 5service 5ambience 5

Very friendly staff. Really helpful and efficient. Would love to return!

RN
1 review
Dined on 10 March 2019
Overall 2food 3service 2ambience 1

Made a reservation but table was not ready even though restaurant was not busy. Housekeeping was very poor and the staff seems uninterested and lack enthusiasm. They were nowhere to be seen and only one girl was serving. The tables around us were left uncleared with bits on the floor and seats from the time we arrived till we left. I understand that it was a couple of hours before closing time but the place should be kept clean and tidy throughout the opening time.

RW
Kent
1 review
Dined on 6 March 2019
Overall 5food 5service 5ambience 5

A great meal with the family. And using the discount we received using the gourmet dining card was amazing.

MC
1 review
Dined on 5 March 2019
Overall 4food 4service 5ambience 4

Great food and attentive staff, making it an enjoyable evening.

SB
Brighton
1 review
Dined on 3 March 2019
Overall 1food 1service 3ambience 3

Looking forward to a fun family meal but the food was below average, over priced and took a long time to come. With young children this was not an enjoyable experience. We would not return or recommend.

CW
Kent
1 review
Dined on 2 March 2019
Overall 3food 2service 1ambience 3

To be honest not this one at blue water, service so slow and never checked ok or offered any kind of refill. Waited a long time for drinks and then needed to ask where drinks were. Also why not accept app points at one of the busiest stores

SS
1 review
Dined on 24 February 2019
Overall 4food 4service 4ambience 4

Excellent for brunch, was nice and quiet and staff were friendly. Shame they didn’t toast the muffins but the pancakes were delicious!

KH
London
2 reviews
Dined on 22 February 2019
Overall 5food 4service 5ambience 4

Delicious and chilled out diner vibe. Lovely friendly waitress. They had a whole gluten free menu which made my coeliac husband very happy. They ran of milk so we had to wait a bit for the milkshake but then they gave an upgrade to large to make up for it. Very happy and want to go back.

C
1 review
Dined on 21 February 2019
Overall 5food 5service 5ambience 4

Quick friendly service. Glad to have booked via OpenTable as it was quite busy. Kids loved their meal and it didn't break the bank. Overall very satisfied.

PK
Kent
1 review
Dined on 21 February 2019
Overall 4food 4service 3ambience 5

Great food for both adults and children. Children were given an activity pack to entertain them while waiting. Food was served pretty quickly and the waiters and waitresses were very friendly and helpful. The only down side was once we were ready to get the bill the restaurant was really busy and we had to wait a while to get anyone’s attention. Other than that no problems.

BP
1 review
Dined on 19 February 2019
Overall 4food 4service 4ambience 4

It was half term so very busy we did wait a while to be served, but the food was lovely, and we are regulars

MG
1 review
Dined on 15 February 2019
Overall 2food 2service 1ambience 2

Service very slow. Fries dry. Expensive for a glorified McDonald's.

JQ
1 review
Dined on 14 February 2019
Overall 5food 5service 5ambience 5

Lovely meal out staff were lovely too thank you very much eds

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