Ed's Diner - Cambridge Grand Arcade

3.1
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9 reviews
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£25 and under
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American
If you’re shopping at Grand Arcade, the three-floor shopping centre in the heart of Cambridge, make sure you take a post retail pit stop at our 1950?s diner. Located on the upper floor, opposite Topshop, we serve all the usual Ed’s classics of juicy burgers, loaded fries and creamy shakes with a side of retro tunes of course!
What 9 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.1based on recent ratings
3.0
food
3.1
service
3.0
ambience
3.0
value
Noise · Moderate
67% of people would recommend it to a friend
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OT
Bedfordshire
2 reviews
Dined on 28 July 2019
Overall 1food 1service 1ambience 1

We waited for 25 minutes for the menu to be brought over and ended up getting our own. Once our order had been placed, we waited almost an hour for our food. When we asked the waiting staff if it would be ready soon, it suddenly came out but all of our meals were either stone cold or luke warm. I guess they’d left it sitting on the side until we chased it up.
When we complained, the waitresses response was ‘oh well, we’re really busy today’

Not good.

RR
1 review
Dined on 7 July 2019
Overall 1food 1service 3ambience 3

We were very suprised by the lack of choice no burgers at all no milk shakes limited menu no vegan very dissapointing indeed we spent over £80 fo r very poor meal choice not what we wanted we have been before many times and this was the worst visit of many if this a sign of the future it won't be there much longer shame used to be good place

OT
Bedfordshire
3 reviews
Dined on 7 July 2019
Overall 1food 1service 1ambience 1

When we arrived we were advised that due to the protests the day before, they had run out of food as their delivery couldn’t get through. That’s fair enough and completely not their fault, but........ I booked a table days in advance and they had contact details. I don’t think it would be too much to ask for someone to have contacted me instead of letting me get there to find out.

RC
Cambridge
1 review
Dined on 6 July 2019
Overall 2food 1service 1ambience 2

Arrived just in time to order off the breakfast menu. Wish I hadn't bothered. The pancakes I ordered cost around £7. I think there were three on the plate, and they looked very sad. Served with some floppy, fatty bacon, rather than the usual American Style crispy streaky bacon. No maple syrup on the table, instead it had been meagrely poured for me. My fellow diner didn't fare much better. She ordered the chocolate & banana pancakes and was surprised to find that the chocolate sauce was actually MINT chocolate. Again, this had already been poured over her miserable stack of pancakes.

Service was VERY slow, despite the restaurant being almost empty when we arrived at 11:20. Took about 20 minutes to even get drinks brought to our table. The wrong shakes were brought over initially, so we had to wait for even longer. When they arrived, they were very nice.

In summary, I would not go back to Ed's Diner. The service was awful and the food was worse.

C
1 review
Dined on 21 June 2019
Overall 4food 4service 4ambience 3

Great Food as always and service is great.. toilets let them down, need cleaning and little things like the jukeboxes need fixing, other than that fantastic.

J
Cambridge
2 reviews
Dined on 3 May 2019
Overall 5food 5service 5ambience 5

Good place for a reasonable style American Meal with easy access.

N
1 review
Dined on 24 April 2019
Overall 4food 4service 4ambience 3

The staff were friendly and polite, the food was served quickly despite being told there would be a wait due to a large party of people.

Food was good.

Will definitely return

U
1 review
Dined on 8 April 2019
Overall 1food 1service 2ambience 1

The food has really gone down hill and the waitress that served us was really rude. The atmosphere in there was terrible and all the staff were more interested in conversation between themselves than there costumers.

DH
1 review
Dined on 17 January 2019
Overall 2food 4service 1ambience 1

Whilst the food was good the service and general ambiance was poor.
It was a cold evening and was very cold in the diner.