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Ed's Diner - Cheshire Oaks

3.9
3.9
262 Reviews
£25 and under
Burgers
Cheshire Oaks is one of the largest Designer Outlet Malls in Europe, and is located in Ellesmere Port, north of Chester. With 106 seats, it is one of the largest Ed's Easy Diners, ready for the considerable number of visitors to the 145-plus shops. And now there's even more reason to come!

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2 people

19:00


Booked 1 time today

Additional information

Popular dishes

What 262 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 4.1Food
  • 4Service
  • 4Ambience
  • 3.9Value

NoiseEnergetic

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  1. SR

    SharonR

    1 review

    4.0

    1 review

    Dined on 29 July 2022

    overall4food4service5ambience4
    Breakfast was nice. Service was excellent. The only thing that wasnt good was the toilets. They were extremely dirty and looked like they hadn't been cleaned for a long time.
  2. c

    crazysaw

    Cheshire

    2 reviews

    4.0

    2 reviews

    Dined on 25 July 2022

    overall4food4service5ambience5
    Fantastic service and quality food always love going to eds and the shakes are to die for
  3. OT

    OpenTable Diner

    Cheshire

    1 review

    5.0

    1 review

    Dined on 22 July 2022

    overall5food5service5ambience5
    Staff were friendly and very helpful. Food was delicious and worth every penny.
  4. JC

    JoanneC

    Cheshire

    2 reviews

    2.0

    2 reviews

    Dined on 25 June 2022

    overall2food2service1ambience2
    Booked here as my daughter wanted to try it. Food was OK but the burgers were tiny. Service was what let it down though, didn't get our drinks until after we had our food and even though we got the bottomless drinks, nobody came to refill. Our waiter was so slow and I watched her just stand around chatting instead of doing her job. I wouldn't return tbh, much better places around.
  5. VW

    VickiW

    Cheshire

    1 review

    5.0

    1 review

    Dined on 31 May 2022

    overall5food5service5ambience5
    Fab meal. Staff we welcoming and helpful , service was excellent and food was gorgeous didn't have to wait to long and really well done
  6. G

    Gina

    Cheshire

    1 review

    3.0

    1 review

    Dined on 21 May 2022

    overall3food2service2ambience5
    This was a birthday meal and the hotdogs were very disappointing. Having booked a table I was surprised to have to wait for a table when I could see approx 6 tables vacant.
  7. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on 21 May 2022

    overall2food5service2ambience4
    Restaurant didn’t use a reservation system at all so booking using open table was completely pointless. The restaurant operates on a queue system regardless if you have booked a table for a specific time. Wouldn’t bother booking again, just turn up and wait to be seated or go elsewhere if it’s too busy.
  8. DW

    DarrenW

    Cheshire

    1 review

    5.0

    1 review

    Dined on 14 May 2022

    overall5food5service5ambience5
    Great food, great service. Nice atmosphere and okay price.
  9. J

    Jewel

    Yorkshire

    3 reviews

    1.0

    3 reviews

    Dined on 1 May 2022

    overall1food5service5ambience1
    Female that greeted us at the door was so rude like a sergeant major. Booked a table had to wait 15 mins never known this. Informed the manage about her attitude, she needs some training in customer service.
  10. SD

    StephenD

    Cheshire

    1 review

    1.0

    1 review

    Dined on 1 May 2022

    overall1food1service1ambience4
    Firstly disappointed there was no all day breakfast! Service was rude, unwelcoming and it appeared that everything was too much trouble. Burger was standard, fries over seasoned, nachos were hard & over seasoned too with lumps of powdered seasoning in places, Childs hotdog was broken with one end missing and in a stale bun!
  11. SG

    SarahG

    Cheshire

    1 review

    5.0

    1 review

    Dined on 30 April 2022

    overall5food5service5ambience5
    Prompt service even when extremely busy. Always recommend to book a table but we have waited before and it doesn’t take long to get you seated
  12. CD

    CarlD769

    London

    4 reviews

    2.0

    4 reviews

    Dined on 30 April 2022

    overall2food2service3ambience2
    Dirty knife. No breakfast menu. Tiny burger. Overall poor.
  13. KA

    KAllen

    1 review

    4.0

    1 review

    Dined on 23 April 2022

    overall4food5service4ambience4
    Very good food, however service was very good price
  14. OT

    OpenTable Diner

    Cheshire

    1 review

    5.0

    1 review

    Dined on 15 April 2022

    overall5food5service5ambience5
    Service was excellent and the staff and food was brilliant.
  15. AL

    AdeleL

    Cheshire

    1 review

    3.0

    1 review

    Dined on 14 April 2022

    overall3food3service3ambience2
    Service was polite but slow, food was ok too much seasoning in the fries which made them too salty. Toilets were horrible and smelt.
  16. JB

    JaneB

    Manchester

    2 reviews

    5.0

    2 reviews

    Dined on 2 April 2022

    overall5food5service5ambience4
    Love it here, food is always freshly cooked and tasty. Attentive waitress, even brought me a glass of iced water when I started to have a coughing fit, without even asking. Many Thanks for that :)
  17. R

    Robbie

    1 review

    1.0

    1 review

    Dined on 27 March 2022

    overall1food4service1ambience1
    We arrived to Ed's Diner to be seated, we were asked if we wanted a high chair for our little one and then we were sat down and not given menus which we had to ask for. On arrival on the menu we were basically told they didn't have alot of the menu. I understand it was busy due to Mothers Day but why wouldn't they order to cater throughout the day. The food was generally good, however the staff were like children in a school, massaging each others heads, walking around laughing and joking, I had to find the waiter to refill my drink 4 times and generally the experience from them was lacking. There was no authorative figure making sure everyone did their job which was poor. The floors were filthy, and the leather seats were sticky. They didn't listen to our order correctly and generally it was really lacking in service.
  18. S

    Sues

    Manchester

    2 reviews

    5.0

    2 reviews

    Dined on 27 March 2022

    overall5food5service5ambience5
    Great diner, typical American style menu. Staff were fabulous and friendly.
  19. R

    Rosie

    1 review

    3.0

    1 review

    Dined on 20 March 2022

    overall3food4service2ambience3
    Food is nice but the menu seems to have been cut short so some of the best dishes are no longer on it. Also waited so long for the bill that in the end we had to go to the till and pay for it as we weren’t able to get anyones attention at the table
  20. S

    Smurf

    Barcelona

    1 review

    1.0

    1 review

    Dined on 13 March 2022

    overall1food1service3ambience2
    We were a party of three. It was 5:30pm and already 3 starters on the menu had run out. Starters we ordered where at our table within 5minutes of ordering so not sure how half a rack of ribs where done in such a short time....the ribs were tasteless and the sauce was watery.Two orders of halloumi fries were fine One chicken burger was rubbery and tough....the cheese burger was only luke warm and the cheese not even melted....the Chicken stack was fine but the portion of coleslaw was tasteless. It seemed that all the food had been pre cooked and reheated to order which is such a shame as we visited the same Eds Diner last year and really enjoyed it. The restaurant wasn't even half full at 5:30pm so there was no reason to see why the food seemed to be pre cooked and not freshly cooked to order.
  21. LH

    LauraH

    Cheshire

    1 review

    2.0

    1 review

    Dined on 12 March 2022

    overall2food4service1ambience4
    Waited over an hour for food with 2 children. Took over 15 minutes to be initially served
  22. CM

    ConorM

    Cheshire

    1 review

    4.0

    1 review

    Dined on 9 March 2022

    overall4food4service5ambience3
    Service was incredible for my visit on the 09th March at 7.30 pm it was my sons birthday and they did all they could to make it special
  23. N

    Nila555

    Cheshire

    3 reviews

    2.0

    3 reviews

    Dined on 6 March 2022

    overall2food3service1ambience2
    The food took a ridiculous amount of time. We ordered one single patty burger and 2 fries and it took about 45 mins after ordering. If this was a proper restaurant style place then you might be prepared for this but I was definitely not. Food was good however the wait was so long it affected our experience. However I do have to give credit to the waitress who served us, she was very nice and apologetic about the wait.
  24. NH

    NiaH

    1 review

    5.0

    1 review

    Dined on 26 February 2022

    overall5food5service5ambience5
    We had a lovely meal yesterday, fantastic service. We will definitely be visiting again, highly recommended.
  25. CR

    ClaireR

    Liverpool

    1 review

    5.0

    1 review

    Dined on 23 February 2022

    overall5food5service5ambience5
    We’ve been a few times now and it is our family meal venue of choice.
  26. S

    Sharonna70

    1 review

    4.0

    1 review

    Dined on 13 February 2022

    overall4food4service3ambience4
    Took my husband for breakfast as it was his birthday. He loves Ed’s diner and I had never been . We are big fans of pancakes so we knew we would have the full American. We arrived a little early but they seated us straight away . The waitress failed to let us know they had run out of pancakes as she handed menus. We were very disappointed and it was only 10.30am to run out already . The food was nice and my husband enjoyed his meal and milkshake. Overall it was good . Bought some krispy Kreme doughnuts on the way home to compensate the missing pancakes .
  27. s

    siano

    London

    5 reviews

    5.0

    5 reviews

    Dined on 5 February 2022

    overall5food5service5ambience5
    Milkshake are amazing
  28. GA

    GARYH

    1 review

    5.0

    1 review

    Dined on 21 January 2022

    overall5food5service5ambience5
    Had a great time with our grandson for his 18th birthday. Burgers were lovely and the service was excellent. The staff really looked after our grandson and made him feel special on his birthday, cannot praise the staff enought. Excellent.
  29. d

    david

    1 review

    2.0

    1 review

    Dined on 15 January 2022

    overall2food2service2ambience3
    I had ordered a Coney Island dog, when it arrived their was no beef chilli on it, I did t notice until half way through the meal, my wife also ordered a chicken stack and ordered extra onion rings, when the meal arrived their was only o r portion of onion rings, we told the waitress and she said she would not charge us for the onion rings. When we got the bill they had charged us for the extra onion rings which we didn’t had.
  30. KS

    KirstyS

    1 review

    5.0

    1 review

    Dined on 9 January 2022

    overall5food5service5ambience5
    A great experience. Glad we booked as very popular. Unfortunate as some of the dishes we wanted were unavailable as early on as we had booked for 12.15pm Lovely, friendly staff and yummy food and served really quickly considering the busy time
  31. DC

    DavidC

    1 review

    4.0

    1 review

    Dined on 4 January 2022

    overall4food4service4ambience4
    My wife and I both had breakfasts, the food quality was very good but some of the items were cold. Eggs and mushrooms were stone cold and the toast was also cold.
  32. BD

    BevD

    1 review

    4.0

    1 review

    Dined on 3 January 2022

    overall4food4service5ambience5
    Food was nice for my daughters birthday. Chilli on the mac n cheese that the girls were unaware of on menu. Onion rings a bit undercooked. Main burgers were great and enjoyed eating here. Staff were great.
  33. HS

    HopeS

    1 review

    4.0

    1 review

    Dined on 31 December 2021

    overall4food4service3ambience4
    Nice food, I would visit here again, lovely staff and kinda past at getting food out. P.s it was really busy tho
  34. KJ

    KellyJ

    1 review

    3.0

    1 review

    Dined on 31 December 2021

    overall3food4service2ambience2
    Pre-booked a table but were made to wait whilst walk in’s were given tables before us. Toilets were disgusting! Ordered drinks 3 times before they were brought to the table. Food was the only redeeming feature!
  35. JB

    JohnB

    1 review

    2.0

    1 review

    Dined on 31 December 2021

    overall2food2service3ambience4
    We was really looking forward to coming to Eds easy diner, after the meadowhall one closed down. However, we were really disappointed with the food- the bacon wasn't streaky bacon like the menu stated, maple syrup and normal bacon really don't go together. The Pancakes was dry and fell apart and looked undercooked and one meal was missing the toast, she said I will get your toast in a minute but we didn't see her again until we had finished. Also the food, sausage patty and eggs was luke warm, considering we was 4 customers out of less the 10 customers at that time is really disgusting. The server who seated was nice and friendly but the server who took our order and served the food was obviously not happy to be there at all. We was seated under a TV which was advertising the film Clifford, the Big Red dog, which was being promoted in store but with the music in the restaurant and the TV sound it was annoying to hear them together. When you are paying at least £50 for 4 breakfasts (one child's) i would expect better serve and food that the menu says you serve. The server could have told us there was items different to the menu. Overall the atmosphere felt like the staff didn't want to be there and didn't want customers in there.
  36. C

    Courtney

    1 review

    1.0

    1 review

    Dined on 29 December 2021

    overall1food1service1ambience1
    We had a table booked and we still had to line up, and they were letting the walk ins in before us. We waited 20 mins and then one of the staff members came out and said there was no burgers. This wouldn’t have happened if we had been sat down when we had booked. No point in booking really.
  37. w

    warrenf

    1 review

    5.0

    1 review

    Dined on 28 December 2021

    overall5food5service5ambience5
    Service was friendly and attentive, food was good will be back
  38. TB

    TinaB1

    Cheshire

    1 review

    4.0

    1 review

    Dined on 24 December 2021

    overall4food4service5ambience3
    Staff member was nice and friendly food was good but missing few items off the menu at the time
  39. S

    Suzydais

    1 review

    5.0

    1 review

    Dined on 20 December 2021

    overall5food5service4ambience5
    Loved the American atmosphere. Had halloumi fries. Amazing!!! Oh plus all day breakfast. Recommend!
  40. KL

    KatieL

    1 review

    5.0

    1 review

    Dined on 19 December 2021

    overall5food5service5ambience5
    Had a great meal with friends. Food was really good, environment was nice too. Our waitress jess was amazing, made sure we were looked after. Took orders super fast and brought things out quickly. Also great to have a laugh with. Will come down again for sure!!!

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Sealed or wrapped utensils used
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Extra space between tables

FAQs

Ed's Diner - Cheshire Oaks is rated 3.9 stars by 262 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 1 time today
Google Map for Ed's Diner - Cheshire Oaks

Unit 60A, Cheshire Oaks Designer Outlet, Kinsey Road, Ellesmore Port, South Wirral CH65 9JJ

Additional information

  • Area

    Ellesmere Port

  • Hours of Operation

    Mon–Sat 09:00–21:00 Sun 09:00–19:00

  • Cuisines

    Burgers

  • Dining style

    Casual Dining

  • Dress Code

    Business Casual

  • Parking Details

    None

  • Payment Options

    MasterCard, Visa

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