This restaurant added safety precaution details

This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn more.

Ed's Diner - Norwich

4.1
52 reviews
£25 and under
Burgers
The Chapelfield Centre has enjoyed great success over the years as the principal destination for shopping in Norwich and Ed’s is conveniently located at the top of the escalators as you come to the middle of the Centre. Perfect for a break in shopping. whether you are in The Chapelfield or one of the many busy stores in the vicinity.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Extra space between tables
What 52 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.1
service
4.0
ambience
3.9
value
Noise · Moderate
85% of people would recommend it to a friend
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VM
VickyM80
Norfolk
1 review
Dined 2 days ago
Overall4food4service5ambience2

Service was very good. Food was lovely and arrived hot and fresh

KH
KyleH
1 review
Dined 4 days ago
Overall5food5service5ambience5

Was great food and great service would definitely go again

A
Angel
1 review
Dined 4 days ago
Overall5food5service5ambience5

Favourite place absolutely lovely friendly staff fantastic food 10 out 10

CP
CarolineP
London
1 review
Dined 5 days ago
Overall5food5service5ambience5

Great venue to enjoy a meal and fantastic milkshakes with our student son

OT
OpenTable Diner
Norfolk
1 review
Dined on 22 October 2020
Overall5food5service5ambience5

My grandchildren love going here

OT
OpenTable Diner
Norfolk
1 review
Dined on 22 October 2020
Overall5food5service5ambience5

Holiday treat for my daughter and me, staff were friendly, food was lovely and good value. Will be back to dine again.

ZG
ZoeG
1 review
Dined on 14 October 2020
Overall4food4service4ambience4

We took our 8 month old twins so was a bit worried but the staff were great and seated us somewhere suitable
The food came out quite quickly and was very tasty. All in all it was a relaxed and happy experience. We would definitely go back again!

g
glojon
London
1 review
Dined on 10 October 2020
Overall5food5service5ambience5

Value for money, fast, efficient service by friendly staff

HH
HelenaH
1 review
Dined on 4 October 2020
Overall2food1service3ambience4

Very disappointing on this occasion. We requested a table with separate chairs on the booking - not available when we arrived so had to wait.
Ordered two full breakfasts - not available as supplies of some items not there.
Ordered Chicken with bacon and onion rings - when they arrived the bacon was cold, onion rings cold and soft - not crispy - and the chicken only warm.
We were offered a discount - one meal free - but chose to just pay for our coffee and go elsewhere.
In fairness, this is not what we expected - usually everything is fine, so we'll give them another chance before letting it put us off.

V
Verity
Norfolk
1 review
Dined on 4 October 2020
Overall4food5service5ambience5

No reflection on our server at all.
Ed's Diner, get with the times, you need more Vegan options! Your chips as a side aren't even vegan due to the seasoning so you have to specify to the server to not use that on them. No other sides- onion rings aren't even! Get some vegan coleslaw! It's sold in shops like tesco, m&s and Aldi!
The hotdog was amazing, don't take that off! Just offer more!

RL
RobinL
1 review
Dined on 16 September 2020
Overall4food4service5ambience4

Good to be back after a very long time.
Very friendly staff.

LP
LindseyP
1 review
Dined on 6 September 2020
Overall5food5service5ambience5

Everything was spot on. I had a bit of trouble ordering the food via QR code (and I work in technology so it wasn’t me being a muppet) as the site wasn’t very user friendly but by the time I’d finally put everything on after starting again twice (if you clicked back too often, it erases basket) the waitress took our order. The food was fast and good.

MH
MartinH
1 review
Dined on 4 September 2020
Overall5food5service5ambience5

Great service, Great food. It was my first time out since mid March. It was a shame that the Restaurant wasn't more occupied. Would highly recommend. The staff were great, Great value for money. We will be visiting again soon.

SE
SueE
Norfolk
1 review
Dined on 31 August 2020
Overall4food4service5ambience4

Lovely food. All day breakfast was great value, rack of ribs huge and the milkshakes better than five guys!

FW
FrancesW
1 review
Dined on 31 August 2020
Overall5food5service5ambience5

Lovely food and speedy service. Great value with the eat out scheme

WP
WendyP
Norfolk
1 review
Dined on 26 August 2020
Overall5food5service5ambience5

Really impressed by the food, came out quickly and was so yummy! Our waiter was really friendly, thank you! :)

H
Hammy
1 review
Dined on 25 August 2020
Overall5food5service5ambience5

Service was reasonably quick. Staff were polite. Food was enjoyable. Will definitely visit again.

Y
Yasmin
Norfolk
4 reviews
Dined on 25 August 2020
Overall4food4service4ambience4

Nice food, good quality for money.

SB
SandraB
Norfolk
2 reviews
Dined on 25 August 2020
Overall4food5service4ambience4

Great food, service a little slow but considering the queue and how busy ot was that was to be expected.
Staff were friendly and everything was clean and safe.

SL
SLF08
1 review
Dined on 24 August 2020
Overall5food5service5ambience5

Great food and place to eat. Would recommend. A***

OT
OpenTable Diner
1 review
Dined on 24 August 2020
Overall1food1service1ambience1

We didn't attend our reservation as we we were appalled by what we saw of the restaurant as we came up the escalator. There was no attempt to distance the tables - there was less than a foot between diners' backs. Ed's Diner could have blocked off tables to comply with social distancing. Until this issue is addressed, we will not be visiting.

MS
MaximS
1 review
Dined on 22 August 2020
Overall5food4service4ambience4

Food was good, served at a good pace and at a very decent price. I wish they had found a way to avoid us sitting back to back with another party as it was a bit off putting at the moment.

RC
RyanC
1 review
Dined on 19 August 2020
Overall5food4service5ambience4

Great experience at ED’s. Was busy due to the Eat Out to help out but the la day and generally leman who served us on Wednesday 19th August lunchtime were friendly, helpful, polite and not obtrusive. Food was good but would be a little pricey without discount. A good meal!

BH
BarbaraH
1 review
Dined on 18 August 2020
Overall5food5service5ambience5

Yet again another fantastic meal at eds service outstanding couldnt be more polite and courteous food was brilliant portion sizes just right
Wish they had one nearer to great yarmouth as would be having it more often

EH
EvieH
1 review
Dined on 18 August 2020
Overall1food2service1ambience1

Absolute joke, booked a table ordered starters and were not checked back to order our mains until the kitchen had closed, so we had no dinner and every other place was booked up so had to go home and order take away which was not 50% off, absolutely disgusted to be honest and would like some compensation

AB
AdamB
1 review
Dined on 15 August 2020
Overall1food1service1ambience1

Booked online for 6.30, had a 30 minute drive to get there and then received a call to say they shut at 6!!

L
Latrommi
Norfolk
1 review
Dined on 15 August 2020
Overall5food5service5ambience4

Another great dining experience at Ed's Diner. The food and service excellent, the only negative this visit was there was chewing gum stuck under the table, so when my daughter sat down it went on her leggings, was mentioned to staff but wasn't removed.

VM
VickyM80
Norfolk
2 reviews
Dined on 10 August 2020
Overall2food3service3ambience1

Disgusted at having NHS DISCOUNT refused.
Music was too loud. I could not hear my daughter talking.

L
Lisa
Norfolk
1 review
Dined on 8 August 2020
Overall5food5service5ambience5

I was served by Lil and Lesley, and they were both super friendly and welcoming! The food was delicious and good value, and I will definitely be coming back in the future :)

R
Rala
1 review
Dined on 4 August 2020
Overall4food4service3ambience4

Everything okay except waiter was not as attentive as he perhaps could have been.

t
theresat
1 review
Dined on 3 August 2020
Overall2food2service4ambience3

Caesar salad very poor tiny bit of chicken but half a iceberg lettuce in the middle chopped up one tomato quartered and a small bit of grated cheese no caesar dressing had to ask for it it I know it's 50% off off-white it seems you only get 50% of food yet the government are refunding would not like to have paid full price been into York and it was very good Norwich has a lot to be desired

KS
KimiS
1 review
Dined on 3 August 2020
Overall5food5service5ambience5

A lovely meal very much enjoyed my myself and my husband. Friendly staff and quick service.

CA
CarolA
1 review
Dined on 1 August 2020
Overall5food5service5ambience5

Other than booking for 9.30am online, and then being told on arrival they didn't open until 10am! The food was excellent, the service was excellent and the precautions for Covid-19 were good.

P
keithP
Norfolk
1 review
Dined on 26 July 2020
Overall1food3service1ambience2

Not the best experience. Arrived and was told no diet soft drinks available but we were informed of this. Went on to order our food and was then informed some was unavailable too. This was unacceptable as we had booked for a birthday meal. We decided not to bother and went elsewhere. Poor show from Ed's.

LR
LouisR
London
1 review
Dined on 24 July 2020
Overall5food5service5ambience5

I would like to thanks to the staff and the front house to keep us safe in the restaurant. Making the environment was safe and clean so everyone can eat again.

HE
HELEND
1 review
Dined on 24 July 2020
Overall5food5service5ambience5

Fast service and good social distancing, milkshakes are lovely

F
Foxey
1 review
Dined on 17 February 2020
Overall5food3service5ambience4

Nice place to eat, good menu, friendly service. I liked the ambience, the restaurant was furnished and styled well.

D
sharonD
1 review
Dined on 12 February 2020
Overall2food3service1ambience1

The reason why I put this low score is why we where there they turned music off knowing that there where customers in and the light off as well, plus cos they knew they closing grabbed the plate off the table and I hadn't even fished my meal plus they overcharged for the meal even those it said buy one get one free which I had to point out

MM
MariaM
1 review
Dined on 27 January 2020
Overall5food5service5ambience5

I love Ed’s at Chaplefield always go out of their way to ensure I have a safe dining experience especially with my allergy. The gluten free options are vast and tasty. I love having the vouchers/offers too as means I can eat more frequently.

R
Roso
1 review
Dined on 25 January 2020
Overall3food4service1ambience3

Could not fault the food when it arrived however the service was poor and the wait far too long. Seem to have a lot of Deliveroo orders that take precedent over diners in the restaurant.

FAQs

Ed's Diner - Norwich is rated 4.1 stars by 52 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.