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Ed's Diner - Southampton

4.1
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54 reviews
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£25 and under
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Burgers

Top tags:

Casual
WestQuay is the leading shopping centre on the south coast and has enjoyed significant upgrading in recent years. Ed’s is clearly visible at the highest point of the atrium and across from the escalators to the food court. Serving great hamburgers, hotdogs, salads and fries, as well as Ed’s legendary milkshakes. Perfect for a break in shopping or a treat for all the family.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Extra space between tables
What 54 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.3
food
4.1
service
3.9
ambience
4.1
value
Noise · Moderate
79% of people would recommend it to a friend
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OT
OpenTable Diner
Hampshire
1 review
Dined 3 days ago
Overall5food5service5ambience5

We love going dinner and it was amazing service at the restaurant. When we told them today my husband's birthday they have told me about free shake for my husband. Its great food with best service even in this pandemic

C
Customer
1 review
Dined 6 days ago
Overall3food4service2ambience3

Not very attentive and they are in a rush to close up.

PW
PaulW
Kent
4 reviews
Dined 6 days ago
Overall5food5service5ambience5

Great food and good service well managed COVID distancing.

MP
MatthewP
1 review
Dined on 14 September 2020
Overall4food4service3ambience4

No point In staff wearing face coverings if they move the mask off when talking

NA
NiamhA
1 review
Dined on 7 September 2020
Overall4food4service3ambience3

We arrived for our booking at the requested. But due to only one server working, we had to wait 15 minutes to be seated. Once seated service was good, very quick, good value food. Shame the tables were close to each other, didn’t feel like there was any social distancing. But will visit again!

NC
NicoleC
London
1 review
Dined on 6 September 2020
Overall2food1service2ambience3

Food was horrible. Paid for large milkshakes for them to be half filled up and not mixed property with no flavour! And some of the staff were rude, had to ask staff for cutlery to be able to eat food because they forgot even when serving food and walking off! Worst experience

RH
RobertH
1 review
Dined on 31 August 2020
Overall3food3service3ambience3

Everything about the visit was ok, firstly it was on the eat out help out scheme so probably has been busy but not a good sign when on arrival they read half the menu out as not available. No beer or cider is not good when we on holiday, starter was slightly over cooked we had the wings, must of been 3 seconds after I finished the starter my main was at the table so felt like we was being rushed out. The main was nice I had burger the other half had chicken bbq stack, the kids pudding was meant to be a sundae and the pic shows a glass with ice cream but came in a plastic bowl which lets them down , overall it was a nice place but could do so much better With the correct touches. If I had to pay full price for the meal I would of been very unhappy.

RG
RachelG
1 review
Dined on 31 August 2020
Overall1food2service3ambience2

All food had run out booked for a birthday meal in advance, food that was left was felt like it was rationed and not a normal eds diner experience

KT
KyraT
1 review
Dined on 31 August 2020
Overall4food5service2ambience3

When I first arrived I was left at the entrance whilst I got walked past about 3 times until I had to walk up to someone to get their attention. Even an acknowledgement would have been great but they just walked past me like I wasn’t there. Just an odd experience overall. When I asked for the table instead of asking if I had a reservation he immediately said “ it’s booking only” then proceeded to almost walk away until I stated that I had one. Probably wouldn’t return but the food was nice.

NC
NicholasC
Hampshire
1 review
Dined on 31 August 2020
Overall5food5service5ambience5

Great friendly service, excellent food, good atmosphere.

OT
OpenTable Diner
Hampshire
1 review
Dined on 31 August 2020
Overall5food5service4ambience4

Service only 4 as the waitress was on her own but did an amazing g job

LC
LucyC
1 review
Dined on 29 August 2020
Overall4food5service4ambience4

Great food and quick service. Staff busy so difficult to catch their eye for service but not surprising on a Saturday afternoon.

GE
GEMMAB
1 review
Dined on 26 August 2020
Overall2food2service2ambience1

No social distancing. Tables were seated next to each other. Servers had masks on but under chin or under nose.

EJ
ElishaJ
1 review
Dined on 25 August 2020
Overall5food5service4ambience4

We had a great date night at Ed’s dinner would definitely go again

KJ
KarlJ
1 review
Dined on 25 August 2020
Overall5food5service5ambience5

This was my first time as my children had already been, super happy with the food, prompt table service (both being seated and food and beverages)

Milk shakes were to die for!!

Over all loved the food and staff and will definitely be back again very soon

l
loxxx
1 review
Dined on 24 August 2020
Overall5food5service5ambience5

first time coming here ever, service was amazing and people working are friendly. good was so so so good! good atmosphere. would definitely recommend and come again :) thankyou!

MJ
MillieJ
1 review
Dined on 24 August 2020
Overall5food4service5ambience5

Very lovely staff and quick service. The food was very good and came quickly.

VL
VictoriaL
1 review
Dined on 24 August 2020
Overall5food5service5ambience4

Get service on a very busy day with the help out to eat out. Staff where still smiling while under great pressure. Food was good.

OT
OpenTable Diner
Brighton
1 review
Dined on 24 August 2020
Overall5food4service5ambience4

Nice and easy. A pleasant experience given all the stipulations around COVID19

c
chloem
1 review
Dined on 24 August 2020
Overall5food5service5ambience5

Waiter was amazing and interacted with the kids keeping them entertained!

OT
OpenTable Diner
London
4 reviews
Dined on 24 August 2020
Overall4food5service4ambience5

Lovely food, nice ambience. Very limited seating indoors.

TL
TonyL
Brighton
3 reviews
Dined on 19 August 2020
Overall1food1service3ambience2

A lot of the menu online was not available and when we did order half the ingredients wasn’t provided. Only asked if ok at the end by this time too late. Not good

I
Ibis
1 review
Dined on 18 August 2020
Overall5food5service5ambience5

Very good, worth the money. Even cooked us dessert half an hour after closing as we were unaware! Friendly staff and amazing food.

OT
OpenTable Diner
1 review
Dined on 18 August 2020
Overall5food4service5ambience4

Really lovely food! The milkshakes were amazing.

CT
ChrissieT
1 review
Dined on 12 August 2020
Overall5food5service5ambience5

Great meal. Great value
Kids loved the milkshakes !

OT
OpenTable Diner
New York Area
2 reviews
Dined on 11 August 2020
Overall5food5service5ambience4

Eat out to help out made this meal tremendous value.

The service was very good, attentive without being intrusive.

If you like an American dining experience then Eds is the place to do it.

KD
KazD
1 review
Dined on 10 August 2020
Overall5food5service5ambience5

Great staff and food as always, Honest about the wait for food which was not unreasonable at a very busy time. Covid precautions followed really well and quirky requests remembered and delivered.

OT
OpenTable Diner
Hampshire
1 review
Dined on 7 August 2020
Overall5food5service5ambience4

Food was excellent the service was amazing very helpful and friendly

NC
NicholasC
Hampshire
2 reviews
Dined on 3 August 2020
Overall3food2service4ambience4

On arrival waited for a short while then we were shown to our table. I said I had booked but my name wasn't asked for so not sure whether there was any point booking. Tables had QR codes and instructions how to order and pay on them and there was some confusion as to whether we had to use those or wait for someone to come and take it. We waited for someone to come back as we could see other diners paying at the table as per normal. During our meal the couple nearest asked if they had to use the code on the table to order and pay so we told them we had waited to order. Customers need to be told to avoid the confusion.

I love Ed's Diner but unfortunately my Big Ed's burger was not up to scratch that day. The bacon in it was almost inedible as it was rock hard and difficult to eat, the burger meat was burnt on the outside but I was hungry so eat it all anyway. Fries with the cheese sauce are awesome. My partner had the Vegie type burger and she said it was lovely. Staff very friendly and helpful.

AD
AnnaD
1 review
Dined on 26 February 2020
Overall5food5service5ambience5

I would like to come and eat here at Southampton again the food was lovely and well done I would recommend this restaurant

AA
AndyA
1 review
Dined on 22 February 2020
Overall4food5service4ambience3

This is one off many visits to this establishment.
I only problem I have is that being in a shopping centre and the restaurant is not enclosed the noise level makes it hard to have a decent conversation .
The food is great and the service is excellent.
The staff and management are very attentive and supportive when it comes to food allergies .

LW
LauraW
Hampshire
1 review
Dined on 21 February 2020
Overall5food5service5ambience5

We love Ed’s is a little pricey but food is always worth it , our go to lunch stop when shoping we always reserve a table though as lunchtimes get very busy for walk ins ,,

v
victoriaj
1 review
Dined on 14 February 2020
Overall4food5service5ambience5

was great food, great service. they did originally get my order wrong but immediately did everything they could to fix it. :)

OT
OpenTable Diner
Hampshire
1 review
Dined on 14 February 2020
Overall5food5service4ambience4

10/10 would recommend pha xo

LW
LauraW
Hampshire
2 reviews
Dined on 25 January 2020
Overall5food5service5ambience5

We always like to eat at Ed’s but The wait is sometimes too long so very happy we can actually book A table now , staff really helpful and friendly and food came out quickly and was delicious as always

OT
OpenTable Diner
Hampshire
5 reviews
Dined on 18 January 2020
Overall3food4service3ambience3

The food was good and the service was relative quick. Glad the brought the nacho back. We found it a bit expensive for what it is. You can get better burgers at a better rate else where. Overall a nice meal, even more so as we ain’t been to Ed’s in awhile.

JW
JuliaW
New York Area
1 review
Dined on 13 January 2020
Overall3food2service4ambience3

Staff were great food average. Chef looked stressed

JG
JamesG
1 review
Dined on 31 December 2019
Overall5food5service5ambience5

Excellent as always! Great service and booking was easy too!

TM
TeenaM
1 review
Dined on 19 December 2019
Overall1food1service1ambience1

Terrible, waiter was rude and arrogant and then after 20mins of being ignored after seated we were offered drinks. We also said we were ready to order to find out that all gluten free options within cheese sauce weren’t actually gluten free due to an incorrect order. We left. Won’t be back

JB
JoBoxall
Hampshire
1 review
Dined on 15 December 2019
Overall3food3service3ambience4

The reason we go here is because we have a tastecard and my kids love it. However the nachos I had were awful....the chilli which I paid extra for was a teaspoon full so I said is there any actually on it. They took it back and added more but it was not the greatest and cold...I won’t say we won’t go back but this is the second time at Ed’s(the last one was Bluewater) and not bad the best service. I don’t usually moan either

FAQs

Ed's Diner - Southampton does offer delivery in partnership with Deliveroo. Ed's Diner - Southampton also offers takeaway which you can order by calling the restaurant at 023 8063 5050.

Ed's Diner - Southampton is rated 4.1 stars by 54 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.