Ed's Diner - Southampton
Food delicious arrived very quickly.
Service terrible in my section of restaurant, had to get own cutley, go to staff directly to get drink refill and bill.
Table clean but floor filthy, slipped on dropped chips and salad.
We go to Ed’s Diner occasionally for a treat. This was half term and I’m glad we booked ahead as they were very busy. The same waiter served us that served us the last two times. Sorry I can’t remember his name but he’s always friendly and helpful. Food is always lovely and the shakes are amazing. See you next time!
Told on arrival no fried chicken available. Had to ask to order food and then told no ribs either which made it a very limited choice for us all especially for my husband as he doesn’t eat Burgers. Thankfully chicken tenders still available so he had those.
Main course was tasty and didn’t take long to arrive but very meagre portion of fries.
Desert was delicious.
We had table booked for 7.15pm just 2 of us. Didn't realise that Ed's closea at 8pm and we couldn't have milkshakes with our main or dessert as they had already started deep cleaning the machine for end of service. To me that seems too early. But anyway thats the only negative. Food is always fantastic. Love their fries. So yummy. And dessert is never disappointing ♡
Excellent service food was hot and tasted great even the kids ate all of their food!
My only critism was that it was about 15 mins after we were seated before our order was taken.
Food was good but the service was terrible. There was one person seating people, taking orders and delivering the food. When the restaurant got busier she wasn’t able to keep up. We sat waiting for her to take our dessert order but she never came back not even to get our dirty plates. After waiting for nearly an hour we decided just to get the bill and go.
The restaurant sent one server home at around 12.00 noon because business was slow. When we arrived at 13.30 the service was seriously degraded because it was of course busy.
Our food sat on the servery for several minutes before being delivered. See photo.
Great, fast, polite service, good food. Free milkshake on mother's Day. Will go back.
The manager spoilt our birthday celebration with his appalling attitude & lack of customer service
Great atmosphere, lovely desserts! Good all round American style food!
Amazing food! Would definitely recommend to friends and family!
One waiter on a Friday evening
Had a table reserved, had to wait to seated by the one waiter for 10 mins.
Then had to wait ages for order to be taken
Not everything which was ordered (chilli chips) was available as they had run out
Won’t rush back! Quiet disappointed ☹️ I
Absolutely amazing, made me want more! Fantastic staff experience, very friendly and I felt very comfortable.