Ed's Diner - Southampton

4
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14 reviews
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£25 and under
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Burgers

Top tags:

Casual
WestQuay is the leading shopping centre on the south coast and has enjoyed significant upgrading in recent years. Ed’s is clearly visible at the highest point of the atrium and across from the escalators to the food court. Serving great hamburgers, hotdogs, salads and fries, as well as Ed’s legendary milkshakes. Perfect for a break in shopping or a treat for all the family.
What 14 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.4
food
3.8
service
3.8
ambience
4.1
value
Noise · Quiet
76% of people would recommend it to a friend
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SL
Hampshire
1 review
Dined on 29 October 2019
Overall3food5service2ambience2

Food delicious arrived very quickly.

Service terrible in my section of restaurant, had to get own cutley, go to staff directly to get drink refill and bill.

Table clean but floor filthy, slipped on dropped chips and salad.

ND
Hampshire
1 review
Dined on 29 October 2019
Overall5food5service5ambience5

We go to Ed’s Diner occasionally for a treat. This was half term and I’m glad we booked ahead as they were very busy. The same waiter served us that served us the last two times. Sorry I can’t remember his name but he’s always friendly and helpful. Food is always lovely and the shakes are amazing. See you next time!

DJ
1 review
Dined on 13 October 2019
Overall3food4service3ambience3

Told on arrival no fried chicken available. Had to ask to order food and then told no ribs either which made it a very limited choice for us all especially for my husband as he doesn’t eat Burgers. Thankfully chicken tenders still available so he had those.
Main course was tasty and didn’t take long to arrive but very meagre portion of fries.
Desert was delicious.

OT
Hampshire
1 review
Dined on 27 September 2019
Overall4food5service3ambience4

We had table booked for 7.15pm just 2 of us. Didn't realise that Ed's closea at 8pm and we couldn't have milkshakes with our main or dessert as they had already started deep cleaning the machine for end of service. To me that seems too early. But anyway thats the only negative. Food is always fantastic. Love their fries. So yummy. And dessert is never disappointing ♡

AS
1 review
Dined on 7 September 2019
Overall5food5service5ambience5

Excellent service food was hot and tasted great even the kids ate all of their food!

MW
1 review
Dined on 26 July 2019
Overall4food5service4ambience5

My only critism was that it was about 15 mins after we were seated before our order was taken.

JB
1 review
Dined on 25 July 2019
Overall3food4service2ambience3

Food was good but the service was terrible. There was one person seating people, taking orders and delivering the food. When the restaurant got busier she wasn’t able to keep up. We sat waiting for her to take our dessert order but she never came back not even to get our dirty plates. After waiting for nearly an hour we decided just to get the bill and go.

W
Las Vegas
2 reviews
Dined on 22 July 2019
Overall2food4service1ambience3

The restaurant sent one server home at around 12.00 noon because business was slow. When we arrived at 13.30 the service was seriously degraded because it was of course busy.

Our food sat on the servery for several minutes before being delivered. See photo.

SS
1 review
Dined on 31 March 2019
Overall5food4service5ambience4

Great, fast, polite service, good food. Free milkshake on mother's Day. Will go back.

JO
1 review
Dined on 16 March 2019
Overall2food4service1ambience2

The manager spoilt our birthday celebration with his appalling attitude & lack of customer service

SH
1 review
Dined on 1 March 2019
Overall4food4service5ambience5

Great atmosphere, lovely desserts! Good all round American style food!

RG
1 review
Dined on 7 February 2019
Overall5food5service4ambience4

Amazing food! Would definitely recommend to friends and family!

AH
1 review
Dined on 25 January 2019
Overall3food4service3ambience3

One waiter on a Friday evening
Had a table reserved, had to wait to seated by the one waiter for 10 mins.
Then had to wait ages for order to be taken
Not everything which was ordered (chilli chips) was available as they had run out
Won’t rush back! Quiet disappointed ☹️ I

MB
1 review
Dined on 28 December 2018
Overall5food5service5ambience5

Absolutely amazing, made me want more! Fantastic staff experience, very friendly and I felt very comfortable.