Ed's Diner - Southampton

4.2
75 reviews
£25 and under
Burgers
WestQuay is the leading shopping centre on the south coast and has enjoyed significant upgrading in recent years. Ed’s is clearly visible at the highest point of the atrium and across from the escalators to the food court. Serving great hamburgers, hotdogs, salads and fries, as well as Ed’s legendary milkshakes. Perfect for a break in shopping or a treat for all the family.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical distancing
  • Limited number of seated diners
  • Extra space between tables
What 75 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.2
service
4.0
ambience
4.1
value
Noise · Moderate
83% of people would recommend it to a friend
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B
Bob1
1 review
Dined on 21 December 2020
Overall5food5service5ambience4

Fab meal with my Daughter. Amazing, friendly service. Definitely recommend

Y
Yoyoyo
1 review
Dined on 18 December 2020
Overall3food4service1ambience3

Nice food but service for getting the bill and puddings was very slow

JM
JohnM
1 review
Dined on 17 December 2020
Overall5food5service5ambience5

Great food and service as always,nice restaurant to eat and cool 50s decor

W
leeW
1 review
Dined on 14 December 2020
Overall3food3service4ambience2

On arrival we were told there was no hotdogs (which is nearly half their menu) no chicken wings and no hot drinks. One of the meals had a hair on !! The chips were luke warm and the staff were just stood about talking to each other!

KW
KWyro
Hampshire
1 review
Dined on 13 December 2020
Overall5food5service4ambience4

Lovely place for a quite bit in the middle of your shopping trip, large portions and amazing milkshakes! Lovely service and well organised. 100% will be going back!

J
Joodles
1 review
Dined on 11 December 2020
Overall4food4service5ambience4

Very friendly staff, even gave us a free milkshake for my son's birthday! Food was lovely arrived quickly. Only concern was we sat in a booth at the back and were then joined either side by customers. I thought with covid precautions that shouldn't be allowed. We were literally back to back! But couldn't fault the customer service and food.

B
Brekkyman
London
1 review
Dined on 11 December 2020
Overall4food4service4ambience3

Always a good experience. We eat as doors open so not many customers, but is has a great feel all the same. Will visit when it’s buzzing for a great burger one day.

TL
TimmyL
1 review
Dined on 8 December 2020
Overall5food5service5ambience5

As a coeliac, I always feel safe here and it’s great to have a gluten free menu for me!

OT
OpenTable Diner
Hampshire
2 reviews
Dined on 3 December 2020
Overall5food5service5ambience5

Another nice meal in great ambience.

OT
OpenTable Diner
Hampshire
2 reviews
Dined on 1 November 2020
Overall5food5service5ambience5

Always enjoy going to Ed's for good food, delicious milkshakes and a great ambience. And the staff are all so lovely and helpful.

AL
AllisonL
Hampshire
1 review
Dined on 28 October 2020
Overall3food2service4ambience3

Ordered chicken Caesar salad which came swimming in dressing... making croutons soggy and everything else just tasted vinegar type sauce. Didn't have time to wait for a replacement

MG
MaryG
1 review
Dined on 27 October 2020
Overall4food4service3ambience4

The menu has changed. Have the same breakfast each visit. Streaky bacon is fat, portions of beans and mushrooms lot smaller now.

S
Shan
1 review
Dined on 26 October 2020
Overall3food4service3ambience3

Waited 10mins after our table booking time for anyone to see us to a table or open up diner. The QR table code didn't work to order our food, however food was nice

R
Rebecca
Hampshire
1 review
Dined on 25 October 2020
Overall2food2service2ambience2

We booked our table for 12pm, once seated we were informed we couldn't place our food order for 20 mins as the kitchen were too busy.
Nachos came out with a couple of tiny pieces of mince which was a pay extra option..
Kids food came out 15 mins after 1 adult portion had been served.
This wasn't the experience I had last time which was excellent!

CN
CassieN
Hampshire
1 review
Dined on 22 October 2020
Overall5food5service5ambience5

Always great food at Ed's. One of my favourite places to eat. Our waiter, I think his name was Mikey, was really helpful and friendly. Great service. Definitely 100% recommend!

LB
LauraB
1 review
Dined on 21 October 2020
Overall4food4service4ambience4

Food and service really good . Good covid measures in place

BC
BethC
Hampshire
1 review
Dined on 19 October 2020
Overall4food3service4ambience4

Great service, good quality food & chic atmosphere.

NH
NatH
1 review
Dined on 13 October 2020
Overall5food5service5ambience5

Breakfast was amazing as always. Chicken and waffles best thing on the breakfast menu. The guy who served us was very polite and happy. It was another lovely breakfast experience. Eds is definitely becoming one of our favourite breakfast places.

IP
IsabelP
1 review
Dined on 5 October 2020
Overall3food3service2ambience1

Took over 10 minutes to take our order despite having booked a table. Plenty of staff and not overly busy but food took over 30 mins to arrive. Food was ok but very limited for vegetarians. We've been before and it was great but a bit disappointed by this visit.

CF
CharleyF
1 review
Dined on 4 October 2020
Overall5food5service5ambience5

Absolutely amazing food and service was great. The staff are extremely attentive and friendly plus the new vegan hot dog is definitely worth a try. Will definitely recommend to everyone.

E
Edholford
1 review
Dined on 3 October 2020
Overall5food5service5ambience4

Very good, was busy but server understood and got kids food out as quick as possible

OT
OpenTable Diner
Hampshire
1 review
Dined on 21 September 2020
Overall5food5service5ambience5

We love going dinner and it was amazing service at the restaurant. When we told them today my husband's birthday they have told me about free shake for my husband. Its great food with best service even in this pandemic

C
Customer
1 review
Dined on 18 September 2020
Overall3food4service2ambience3

Not very attentive and they are in a rush to close up.

PW
PaulW
Kent
4 reviews
Dined on 18 September 2020
Overall5food5service5ambience5

Great food and good service well managed COVID distancing.

MP
MatthewP
1 review
Dined on 14 September 2020
Overall4food4service3ambience4

No point In staff wearing face coverings if they move the mask off when talking

NA
NiamhA
1 review
Dined on 7 September 2020
Overall4food4service3ambience3

We arrived for our booking at the requested. But due to only one server working, we had to wait 15 minutes to be seated. Once seated service was good, very quick, good value food. Shame the tables were close to each other, didn’t feel like there was any social distancing. But will visit again!

NC
NicoleC
London
1 review
Dined on 6 September 2020
Overall2food1service2ambience3

Food was horrible. Paid for large milkshakes for them to be half filled up and not mixed property with no flavour! And some of the staff were rude, had to ask staff for cutlery to be able to eat food because they forgot even when serving food and walking off! Worst experience

RH
RobertH
1 review
Dined on 31 August 2020
Overall3food3service3ambience3

Everything about the visit was ok, firstly it was on the eat out help out scheme so probably has been busy but not a good sign when on arrival they read half the menu out as not available. No beer or cider is not good when we on holiday, starter was slightly over cooked we had the wings, must of been 3 seconds after I finished the starter my main was at the table so felt like we was being rushed out. The main was nice I had burger the other half had chicken bbq stack, the kids pudding was meant to be a sundae and the pic shows a glass with ice cream but came in a plastic bowl which lets them down , overall it was a nice place but could do so much better With the correct touches. If I had to pay full price for the meal I would of been very unhappy.

RG
RachelG
1 review
Dined on 31 August 2020
Overall1food2service3ambience2

All food had run out booked for a birthday meal in advance, food that was left was felt like it was rationed and not a normal eds diner experience

KT
KyraT
1 review
Dined on 31 August 2020
Overall4food5service2ambience3

When I first arrived I was left at the entrance whilst I got walked past about 3 times until I had to walk up to someone to get their attention. Even an acknowledgement would have been great but they just walked past me like I wasn’t there. Just an odd experience overall. When I asked for the table instead of asking if I had a reservation he immediately said “ it’s booking only” then proceeded to almost walk away until I stated that I had one. Probably wouldn’t return but the food was nice.

NC
NicholasC
Hampshire
1 review
Dined on 31 August 2020
Overall5food5service5ambience5

Great friendly service, excellent food, good atmosphere.

OT
OpenTable Diner
Hampshire
1 review
Dined on 31 August 2020
Overall5food5service4ambience4

Service only 4 as the waitress was on her own but did an amazing g job

LC
LucyC
1 review
Dined on 29 August 2020
Overall4food5service4ambience4

Great food and quick service. Staff busy so difficult to catch their eye for service but not surprising on a Saturday afternoon.

GE
GEMMAB
1 review
Dined on 26 August 2020
Overall2food2service2ambience1

No social distancing. Tables were seated next to each other. Servers had masks on but under chin or under nose.

EJ
ElishaJ
1 review
Dined on 25 August 2020
Overall5food5service4ambience4

We had a great date night at Ed’s dinner would definitely go again

KJ
KarlJ
1 review
Dined on 25 August 2020
Overall5food5service5ambience5

This was my first time as my children had already been, super happy with the food, prompt table service (both being seated and food and beverages)

Milk shakes were to die for!!

Over all loved the food and staff and will definitely be back again very soon

l
loxxx
1 review
Dined on 24 August 2020
Overall5food5service5ambience5

first time coming here ever, service was amazing and people working are friendly. good was so so so good! good atmosphere. would definitely recommend and come again :) thankyou!

MJ
MillieJ
1 review
Dined on 24 August 2020
Overall5food4service5ambience5

Very lovely staff and quick service. The food was very good and came quickly.

VL
VictoriaL
1 review
Dined on 24 August 2020
Overall5food5service5ambience4

Get service on a very busy day with the help out to eat out. Staff where still smiling while under great pressure. Food was good.

OT
OpenTable Diner
Brighton
1 review
Dined on 24 August 2020
Overall5food4service5ambience4

Nice and easy. A pleasant experience given all the stipulations around COVID19

FAQs

Ed's Diner - Southampton does offer delivery in partnership with Deliveroo. Ed's Diner - Southampton also offers takeaway which you can order by calling the restaurant at 023 8063 5050.

Ed's Diner - Southampton is rated 4.2 stars by 75 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.