Ed's Diner - Swindon

2.6
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9 reviews
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£25 and under
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American
The Swindon Outlet Mall is the modern day use of the historic GWR railway factories, and the line-up of famous-brand shops is matched by the country's best known Diner. Located near the main entrance to the Mall, almost opposite 'Hagley Hall', the 1929 steam Locomotive, Ed's is a great place to take a break from shopping.
What 9 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
2.6based on all time ratings
2.7
food
2.4
service
2.6
ambience
2.8
value
Noise · Moderate
22% of people would recommend it to a friend
5
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1
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SP
Gloucestershire
1 review
Dined on 23 September 2019
Overall 1food 1service 1ambience 1

Closed - site was not open..... really poor - booked and no Ed’s there

NW
1 review
Dined on 19 August 2019
Overall 2food 2service 2ambience 1

They were understaffed stood waiting ages to be seated and then for order to be taken.
Asked for the bill and no one came so in the end left the money by the till.
Our first experience which we were looking forward to but was very disappointed.

TB
Dorset
2 reviews
Dined on 15 August 2019
Overall 4food 4service 3ambience 5

Once we had our order given it was really hard to get a server. There were items missing and I had to wait at least 4 minutes and it took me waving like ground crew at an airport to get someone to come over.
Food was good and tasty once we had it all. Servers were super friendly just need to be zoned to serve in sections and not the whole restaurant and forget to check tables.

JS
1 review
Dined on 16 July 2019
Overall 4food 4service 4ambience 4

The server was very polite, helpful and understood our needs I would give her 5 out of 5 😊

TM
1 review
Dined on 14 June 2019
Overall 3food 2service 4ambience 2

When we arrived we were sat down to a wet table, when the food arrived the food was on hot plates however the food was only just warm.
The waitress was very friendly however when she asked if there was anything else we needed ,I replied we will have some more drinks in a bit, before I knew it 4 more drinks turned up, whilst this was ok we weren't asked if it was all drinks or just particular drinks, this lead to us leaving 2 of the drinks which we felt bad about.

SS
Gloucestershire
1 review
Dined on 15 May 2019
Overall 2food 3service 1ambience 3

Although Ed’s diner offers a gluten free menu (which is fantastic!) the staff didn’t understand what gluten free actually meant. The manager was fixated on whether it was ‘on’ the GF menu rather than if the food actually contained any gluten. Can common sense please prevail! Some training for staff is definitely in need. Most frustrating.

JD
1 review
Dined on 2 January 2019
Overall 1food 2service 1ambience 1

Poor service. Didn’t reserve our table, couldn’t sit together for b-day meal. Took 45 mins before took drink order, food was cold, took 30 mins before we had to ask for plates to be cleared. We complained three times. On the third complaint they did wipe our bill.

F
1 review
Dined on 31 December 2018
Overall 1food 1service 1ambience 1

Excitedly booked at a table for a family meal out on NYE at 6pm. Phoned at 5pm to check parking details only to be told they had decided that morning to close at 5pm. They informed me that this was so staff could leave early on NYE ... Very lovely for the staff! No notification or cancellation had been sent to us, or alternative offered ... who decides to shut their restaurant early THAT DAY when there are bookings already in place, and then doesn't even inform the customers?! Appalling service!

E
1 review
Dined on 29 December 2018
Overall 3food 3service 2ambience 3

We had to wait at least an hour just to get drinks. Me and my companions were just about to leave.