Ed's Diner - Swindon
Poor service. Didn’t reserve our table, couldn’t sit together for b-day meal. Took 45 mins before took drink order, food was cold, took 30 mins before we had to ask for plates to be cleared. We complained three times. On the third complaint they did wipe our bill.
Excitedly booked at a table for a family meal out on NYE at 6pm. Phoned at 5pm to check parking details only to be told they had decided that morning to close at 5pm. They informed me that this was so staff could leave early on NYE ... Very lovely for the staff! No notification or cancellation had been sent to us, or alternative offered ... who decides to shut their restaurant early THAT DAY when there are bookings already in place, and then doesn't even inform the customers?! Appalling service!
We had to wait at least an hour just to get drinks. Me and my companions were just about to leave.