Ed's Diner - Victoria Place

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22 reviews
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£25 and under
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Come get a taste of 1950s Americana at London's Victoria Place Shopping Centre. Adjacent to Victoria Train Station, it couldn't be more perfectly located for a pre or post journey pit stop or break to recharge those retail batteries. Located on the food court level, the diner will be open daily and will offer the much-loved Ed's Easy Diner breakfast, lunch and dinner plus everything in-between.
What 22 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.2based on recent ratings
Noise · Quiet
54% of people would recommend it to a friend
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1 review
Dined on 6 October 2019
Overall 2food 4service 2ambience 3

Staff were not helpful milkshake was half full.waited a longtime for drinks. Waitress did not take discount of bill.

14 reviews
Dined on 22 September 2019
Overall 4food 4service 4ambience 3

A perfect diner experience. Love the food there . Great choice of food and it came quick which is what you need when its based in a station

1 review
Dined on 8 September 2019
Overall 1food 3service 1ambience 3

Very rude and dishonest billing by manager. She unwillingly reduced the overcharging when we pointed out the mistakes. Bad attitudes!

2 reviews
Dined on 30 August 2019
Overall 3food 3service 2ambience 2

Food is good but they are under staffed so attention to detail and customer service is lacking. The theme is nice but the furniture is worn. I come back because of the food choice, taste and value for money

21 reviews
Dined on 30 August 2019
Overall 4food 5service 4ambience 4

Very good food and great service from the manager, though we could have used more tap water top ups. Furniture is a bit natty, as others have mentioned, but we enjoyed nonetheless.

1 review
Dined on 29 August 2019
Overall 2food 1service 5ambience 3

The customer service was very good but the food was not very tasty. The fries were hard and tasteless, the salad was just a wet mush and the hot dog my son ordered was over done and not nice in a soggy bun.

1 review
Dined on 26 August 2019
Overall 5food 5service 5ambience 3

Food was delicious and staff were very helpful and friendly!

18 reviews
Dined on 24 August 2019
Overall 2food 2service 2ambience 2

This is a perfect place to take kids and not worry about them annoying other customers. It’s just an overpriced version of McDonalds (but without the toy). As I don’t have kids I won’t be returning...

1 review
Dined on 19 August 2019
Overall 1food 1service 1ambience 2

Arrived at EDs Diner within the allocated booking time of between 1800 and the cut off of 1815.
As we started booking in we were told by the staff there would be a 30 minute waiting time.
We advised the staff we had a table booked and that service was not what we requested as we had transport for 1930.
we then left the restaurant and ate elsewhere.

New England
92 reviews
Dined on 22 July 2019
Overall 4food 4service 4ambience 3

A little deceiving to find at first, it is located on the upper level of Victoria Station in the Food Court. Service was quick and friendly. Food was on par with all of the other Traditional English Breakfasts that we had enjoyed this week. Credit card machine was down, so we had to use cash that we had been saving up for Pubs and other quick purchases.

West Sussex
4 reviews
Dined on 13 July 2019
Overall 1food 1service 1ambience 1

If I could give a no star review, I think I would.
Booked a table via Open Table and arrived early. The waitress who served us hardly gave us a chance to confirm the booking. She promptly took us to a tatty booth with torn upholstery.
We had my friend's little boy with us and we asked if we could have a highchair and somewhere to store a buggy and was told to place the buggy next to the highchairs. We took the first highchair, which still had food on it. We cleaned that and sat down.
We then proceeded to wait for the waitress to ask us for drinks. She quickly dismissed us and went to serve someone else. We waited close to twenty minutes and asked another sever for help who hardly acknowledged us -said just a minute and walked away.
Overall, customer service was sorely lacking. Perhaps they should invest in more staff or just staff who want to work there.
Sadly, we never got to experience the food. We took our clientele elsewhere and received excellent customer service at Cafe Rouge.

1 review
Dined on 11 July 2019
Overall 3food 4service 3ambience 4

Authentic American diner with authentic American food. Good value for money.

1 review
Dined on 27 June 2019
Overall 5food 4service 5ambience 4

Was pleasantly surprised by the service and standard of food. Our waitress was superb and we were well looked after. The food was excellent. We all had a great time and would be happy to return.

1 review
Dined on 26 May 2019
Overall 3food 2service 2ambience 2

The quality of the food was not great at all, desert was sent back as was rock hard. My only saving grace was i could use my taste card to make the cost realistic to the food standards

1 review
Dined on 8 May 2019
Overall 3food 2service 2ambience 4

The waffle fries were really nice and so was the fried chicken breast, but the ribs and corn were both really dry, no butter on the corn and even though the ribs had sauce they were dry.

The service was okay, the people were nice but it did take us a while to get our bill at the end of our meal even though the restaurant only had about 6 sets of customers.

1 review
Dined on 5 May 2019
Overall 5food 5service 5ambience 4

Its a lovely restaurant though my only fault is that the toilets are shared with other restaurant and is very far away... other than that Its great.

1 review
Dined on 4 May 2019
Overall 5food 5service 5ambience 5

Service was amazing, lovely people! Great food, great surroundings!

1 review
Dined on 16 April 2019
Overall 5food 4service 4ambience 4

Food was delicious however service was a bit on the slow side - we had to wait for quite a while before our dishes were brought to our table.

1 review
Dined on 22 March 2019
Overall 3food 4service 2ambience 3

Not enough staff for the amount of people, I believe this is the reason they were a bit rude.
Long wait before getting a table, and staff member were not aware of my reservation.

1 review
Dined on 11 March 2019
Overall 5food 4service 4ambience 4

We have had numerous meals at Ed's Victoria, but this is now the third time they did not have Banofee pie again.

6 reviews
Dined on 19 February 2019
Overall 1food 1service 1ambience 1

Really shockingly bad. Understaffed, so tables dirty, waitresses running around trying their best to cope. Food was nasty - cheap ingredients. Managed to forget the cheese in a cheese burger. Massively overpriced. Nothing good about the experience and would advise people to avoid

1 review
Dined on 14 January 2019
Overall 5food 5service 5ambience 5

I enjoy every visit. Loving the loyalty rewards, looking forward to my next trip.