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A bit disappointing. Been to Fenways before and it's been great for those needing gluten free. This time, whilst the burger came in a gluten free bun, we couldn't have the fries. This has changed since last time we visited. We were given a discount (the price includes fries) but we're not likely to come back.
We waiting for 40 minutes for a drink at the bar when we arrived. Despite the fact that there were a total of 6 people, including us at the bar. We then waited for a further 30 minutes for someone to come and take our order when we had been seated. Not good enough!
Food was good service excellent would recommend it :)
Good food, very slow service
I was really disappointed with my recent trip to Fenways. I had been before on a week day and had a good experience but this time was awful. The table was dirty, there wasn't enough clean cutlery, my burger came with cheese when it didn't say it did on the menu, I was then told that there was a typo on the menu, I didn't argue this at the time because I was fed up and hungry, but really? A typo on the menu? I don't think so. The service was really poor, our waiter said he was new. He was either very nervous and over excitable or there may have been another explanation for his erratic and off the wall manner. I was embarrassed that I had recommended Fenways as a place to go and eat with my friends. Very disappointed, will not be returning.
Excellent service nothing too much trouble. Brought 5 Grandchildren and they all polished off every bit. Would definitely recommend.
Been before a year or so ago & It was fantastic so decided to take my work colleagues for our xmas do, Service slow, got ignored at the bar for 15 mins & the person behind the bar was struggling on her own. food was OK but did not have food ordered available portions we to small & over priced for what you got.
Music was incredibly loud, food was touted as American (fries were) but the burger was very dry and thin. Service was a bit slow considering it was only us in the dining area.
I am very confused by this review. I am awfully sorry you did not enjoy your experience with us, What concerns me is that as the Manager have had no complaints with reference to a food allergy to peppers. All allergens are noted clearly at the till on ordering and we also verbally inform the head chef. Could you please call me so we can discuss this one to one 01509210100 Kind Regards Mia
Service was appalling, waited 40 minutes for the bill, 20 minutes for drinks, it may have been a Saturday night but there was plenty of staff on. When we (finally) got our bill and were paying the server walked away and served another table because they had been waiting so long to have their order taken, not good service
Lovely food, very generous portions so plenty to go around
Cocktails were fab as always and service with a smile!
We were a party of five and only one of three tables there on a Saturday evening. They crammed us around a small table and when we requested to move they said they were fully booked yet no one else arrived during our meal. It took over 20 minutes to get our drinks, which were sat on the bar and we had to ask the waitress to get, when they came, they were flat and weak. We waited a further 40 more minutes for food 2 of which were enjoyable but none of which were worth the £15 each. We left disappointed as it was meant to be a birthday celebration meal and the whole experience was just depressing. Only wish we had read other reviews before we went. Avoid, there are so many better places to eat in Loughborough.
Great food, nice atmosphere, service excellent! Would recommend
I have visited Fenways twice previously without complaint. However, this time the burger food was horrible - the burger was overcooked, chips were barely seasoned and the cheese was not as expected/tasted off. Every time I have been here the service has always been terrible as they don't have enough staff for a busy restaurant like this to function.
Nice and relaxed atmosphere ideal for taking children. Free kids mains if under 5 but £5 for kids dessert is expensive! We were over charged £30! So check bill.
Excellent food, excellent atmosphere.
Only minus is the service although great we had to wait a while for the bill, but the waiting staff were over run.
We arrived, table ready. Place was half empty but told it had gotten busy and there would be a wait on food.
Menu not the same as what was on the open table website where you have to book the table, so disappointing when you’ve seen something you want before hand and then it’s not on the menu when you get there.
Asked for steak medium rare, came medium well, far too over cooked but had already waited ages for the food.
We’ve been to Fenways a couple of times before and loved it, but it’s gone really down hill since the new owners took over.
Service was friendly and food was quick. Food tastes amazing, and all was going very well until my son found a woodlouse under his fries. Until this point it was brilliant. The staff delt with it well by taking my son's meal and drink off the bill. If it wasn't for the woodlouse I would have recommended and given 4-5 star review.
Food was excellent and we got 25% off the bill as it was graduation week and our son was graduating the next day. The only complaint was the slow service for drinks. We had to ask twice for them. They seemed short staffed however so may not always be like this and my husband got a pint of beer on the house.
Great food, great service with the best burgers in town!!
Everything about the place was amazing. The food was cooked perfect and the service was great, very friendly and a great relaxed atmosphere. Can't wait to go again.
Great food, especially the burgers (watch out for specials), great service. Nice outside in area too!
Amazing food! Such good price for the quality of service and food. The staff are all so polite and helpful.
Great food and relaxed atmosphere. Highly recommend
A little expensive for the amount you receive but tasty enough. Bar staff smiley which is good. Blow air heater was hot above us then when you moved to the bar it seemed cool. I’d go again.
Not on basis of 2nd visit sadly.
No soap in gents toilet.
Kids burger Small.
One burger cold.
One burger given to wrong person and ended up with new made...
Nice this burger wasn’t paid for due to this though.
Service a little slow for when you have children.
Other than waiting 40 mins to get our food(sorry we were hungry!!) the food was lovely, nice service, people were nice and friendly, would defo recommend and would go again. Food could be slightly cheaper in price but overall not bad.
Had to wait 15 minutes for a table even though we had booked and arrived 5 minutes before time to be given a table that was free all the time we were there. Then ordered and waited about 1 hour for the food to be served, when the food arrived they had run out of eggs for the mixed grill. Which eventually they knocked the price of the upgrade to a large off.
Fenways is popular enough, so maybe I'm just not getting it..but it wasn't what I would think of as 'amazing. The food was average, my burger was more bread than chicken...but it was ok. My husband had the mixed grill, which was average..and I thought overpriced at £21 , he said it was "ok"...
There are other grill restaurants I think I would recommend over Fenways...
Great atmosphere, very reasonable prices, happy hour is great, drinks are lovely, food is delicious, staff are friendly. I went for my birthday with friends and had a great time.
Very good service, can’t remember the ladies name. It was Weds 23rd Jan at 7pm. We have been before a few times and although the food was nice this time, the menu before was better. Food was hot & tasty.
Terrible. We arrived for a 7pm table promptly thinking we would have plenty of time before a 8:30pm film. Were sat at our table and told someone would be with us to take our drinks order shortly. 10 minutes later an apologetic, rushed off his feet waiter arrived to take our drinks order. At this time we were ready to order food but told we couldn't do this yet at the kitchen already had so many orders to process, the restaurant is at this point nowhere near full and I don't believe I saw a delivery person at any point during our visit, so this is already strange. 35 minutes after being sat we're finally able to order. The food takes another 35 minutes to arrive so we then have to wolf as much food as we can manage as we need to leave to get to our film within 10 minutes of our food arriving. Eating this quick is tricky in itself as the obviously ready before the burger fries are now cold and getting soggy and the burger is unbearably hot and horribly greasy as they'd not had enough time to remove the fryer grease. I had all week been looking forward to my one cheat meal after working out daily and watching calories all week. I didn't even remotely get a chance for a dessert I felt I had earned. Overall there were not enough floor staff. One poor chap seemed to be doing all of it, while the kitchen appeared outright incompetent. Frustrating and disappointing is an understatement. Will never be going there again.
Good tasty food, would have like a bigger portion of the sweet potato fries. Staff really friendly and helpful.
Wanted to try this place for a while. The service was decent but quite slow waiting for food considering the place was empty. Food was okay. Just think they need to speed up their service. Quite expensive for what it was.
Good burgers. Very slow though - a good 45 minutes at least from ordering to being served, despite it not being busy.
The food was excellent. The service
could have been speedier but we enjoyed our meal and it is our son’s favourite restaurant. Thank you Fenways
Table was not ready , had to wait over half an hour with no real reason given. Eventual when seated ordered food which was great , however very confusing when they brought 9 burgers to the table when there was only 6 of us. They have some excuse like the tablet failed , they then decided to charge us for the extra burgers we didn’t order so not overly impressed. the whole very simple process of order food , cook food and deliver was made so confusing and very u plea at meal. We won’t be going back
Unfortunately we sent them food back as burger was overcooked and like cardboard. The second one was also still overdone but not as badly. By this point we realised we probably wouldn't get a well cooked burger. There was a long wait for the food and we just wanted to pay and get out of there to be honest. It's a shame as we have eaten here a few times and its experiences like that that will make us choose elsewhere for our next meal out.
Fantastic burgers and great service! A great place for a casual meal with friends, we all loved it. Highly recommend the New Rooster burger and the sweet potato fries.
Fenways is a good place to go for a quick meal and drink, the menu isn't large but all the meals that we had were excellent, beer can chicken and Mac cheese with beef particularly good. Portions weren't that big but adequate. Excellent drinks available including local beers
Fenways offers takeaway which you can order by calling the restaurant at 01509 210100.
Fenways is rated 4 stars by 64 OpenTable diners.