What 64 People Are SayingWrite a review
Overall ratings and reviews
4.0based on all time ratings
4.1
food
3.9
service
4.0
ambience
3.8
value
Noise · Moderate
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FW
FionaW
Leicestershire
2 reviews
Dined on 13 March 2020
Overall3food3service4ambience3

A bit disappointing. Been to Fenways before and it's been great for those needing gluten free. This time, whilst the burger came in a gluten free bun, we couldn't have the fries. This has changed since last time we visited. We were given a discount (the price includes fries) but we're not likely to come back.

E
Ellen
Leicestershire
1 review
Dined on 7 March 2020
Overall2food4service1ambience1

We waiting for 40 minutes for a drink at the bar when we arrived. Despite the fact that there were a total of 6 people, including us at the bar. We then waited for a further 30 minutes for someone to come and take our order when we had been seated. Not good enough!

JB
JohnB
Leicestershire
1 review
Dined on 14 February 2020
Overall5food5service5ambience5

Food was good service excellent would recommend it :)

OT
OpenTable Diner
Leicestershire
1 review
Dined on 8 February 2020
Overall2food4service2ambience3

Good food, very slow service

EL
ELFW
1 review
Dined on 18 January 2020
Overall1food2service1ambience1

I was really disappointed with my recent trip to Fenways. I had been before on a week day and had a good experience but this time was awful. The table was dirty, there wasn't enough clean cutlery, my burger came with cheese when it didn't say it did on the menu, I was then told that there was a typo on the menu, I didn't argue this at the time because I was fed up and hungry, but really? A typo on the menu? I don't think so. The service was really poor, our waiter said he was new. He was either very nervous and over excitable or there may have been another explanation for his erratic and off the wall manner. I was embarrassed that I had recommended Fenways as a place to go and eat with my friends. Very disappointed, will not be returning.

JH
JoannaH
Leicestershire
1 review
Dined on 20 December 2019
Overall5food5service5ambience5

Excellent service nothing too much trouble. Brought 5 Grandchildren and they all polished off every bit. Would definitely recommend.

PJ
PaulJ
1 review
Dined on 13 December 2019
Overall2food2service1ambience2

Been before a year or so ago & It was fantastic so decided to take my work colleagues for our xmas do, Service slow, got ignored at the bar for 15 mins & the person behind the bar was struggling on her own. food was OK but did not have food ordered available portions we to small & over priced for what you got.

CP
vipCoPiloteCosner
Bedfordshire
57 reviews
Dined on 6 December 2019
Overall4food3service4ambience3

Music was incredibly loud, food was touted as American (fries were) but the burger was very dry and thin. Service was a bit slow considering it was only us in the dining area.

Fenways
Responded on 8 January 2020

I am very confused by this review. I am awfully sorry you did not enjoy your experience with us, What concerns me is that as the Manager have had no complaints with reference to a food allergy to peppers. All allergens are noted clearly at the till on ordering and we also verbally inform the head chef. Could you please call me so we can discuss this one to one 01509210100 Kind Regards Mia

Report
M
Molly
Leicestershire
1 review
Dined on 30 November 2019
Overall3food5service1ambience3

Service was appalling, waited 40 minutes for the bill, 20 minutes for drinks, it may have been a Saturday night but there was plenty of staff on. When we (finally) got our bill and were paying the server walked away and served another table because they had been waiting so long to have their order taken, not good service

SL
SmithL
1 review
Dined on 6 November 2019
Overall5food5service5ambience5

Lovely food, very generous portions so plenty to go around
Cocktails were fab as always and service with a smile!

SS
ShereeS
1 review
Dined on 26 October 2019
Overall2food2service2ambience1

We were a party of five and only one of three tables there on a Saturday evening. They crammed us around a small table and when we requested to move they said they were fully booked yet no one else arrived during our meal. It took over 20 minutes to get our drinks, which were sat on the bar and we had to ask the waitress to get, when they came, they were flat and weak. We waited a further 40 more minutes for food 2 of which were enjoyable but none of which were worth the £15 each. We left disappointed as it was meant to be a birthday celebration meal and the whole experience was just depressing. Only wish we had read other reviews before we went. Avoid, there are so many better places to eat in Loughborough.

A
Alexander
Leicestershire
1 review
Dined on 25 October 2019
Overall4food4service5ambience5

Great food, nice atmosphere, service excellent! Would recommend

F
Foodgloriousfood
Leicestershire
1 review
Dined on 16 October 2019
Overall2food1service1ambience4

I have visited Fenways twice previously without complaint. However, this time the burger food was horrible - the burger was overcooked, chips were barely seasoned and the cheese was not as expected/tasted off. Every time I have been here the service has always been terrible as they don't have enough staff for a busy restaurant like this to function.

AG
AG19
Leicestershire
1 review
Dined on 6 October 2019
Overall3food2service3ambience4

Nice and relaxed atmosphere ideal for taking children. Free kids mains if under 5 but £5 for kids dessert is expensive! We were over charged £30! So check bill.

OT
OpenTable Diner
1 review
Dined on 5 October 2019
Overall4food5service3ambience5

Excellent food, excellent atmosphere.

Only minus is the service although great we had to wait a while for the bill, but the waiting staff were over run.

HK
HollieK
Las Vegas
1 review
Dined on 4 October 2019
Overall3food3service3ambience3

We arrived, table ready. Place was half empty but told it had gotten busy and there would be a wait on food.
Menu not the same as what was on the open table website where you have to book the table, so disappointing when you’ve seen something you want before hand and then it’s not on the menu when you get there.
Asked for steak medium rare, came medium well, far too over cooked but had already waited ages for the food.

MT
MeganT
Leicestershire
1 review
Dined on 2 August 2019
Overall2food1service3ambience2

We’ve been to Fenways a couple of times before and loved it, but it’s gone really down hill since the new owners took over.

JG
JoyG
1 review
Dined on 22 July 2019
Overall3food3service5ambience4

Service was friendly and food was quick. Food tastes amazing, and all was going very well until my son found a woodlouse under his fries. Until this point it was brilliant. The staff delt with it well by taking my son's meal and drink off the bill. If it wasn't for the woodlouse I would have recommended and given 4-5 star review.

AP
AnnP
Gloucestershire
1 review
Dined on 17 July 2019
Overall4food4service2ambience3

Food was excellent and we got 25% off the bill as it was graduation week and our son was graduating the next day. The only complaint was the slow service for drinks. We had to ask twice for them. They seemed short staffed however so may not always be like this and my husband got a pint of beer on the house.

MT
MarkT
Leicestershire
1 review
Dined on 15 June 2019
Overall5food5service5ambience5

Great food, great service with the best burgers in town!!

SW
SaraW
Leicestershire
1 review
Dined on 5 May 2019
Overall5food5service5ambience5

Everything about the place was amazing. The food was cooked perfect and the service was great, very friendly and a great relaxed atmosphere. Can't wait to go again.

MT
MarkT
Leicestershire
2 reviews
Dined on 20 April 2019
Overall5food5service5ambience5

Great food, especially the burgers (watch out for specials), great service. Nice outside in area too!

EB
EllieB
Nottingham
1 review
Dined on 29 March 2019
Overall5food5service5ambience5

Amazing food! Such good price for the quality of service and food. The staff are all so polite and helpful.

CB
CharlotteB
Norfolk
2 reviews
Dined on 16 March 2019
Overall5food5service5ambience5

Great food and relaxed atmosphere. Highly recommend

KK
KevinK
Leicestershire
1 review
Dined on 1 March 2019
Overall3food3service4ambience4

A little expensive for the amount you receive but tasty enough. Bar staff smiley which is good. Blow air heater was hot above us then when you moved to the bar it seemed cool. I’d go again.

CK
ChrisK
Leicestershire
1 review
Dined on 23 February 2019
Overall3food3service3ambience4

Not on basis of 2nd visit sadly.
No soap in gents toilet.
Kids burger Small.
One burger cold.
One burger given to wrong person and ended up with new made...
Nice this burger wasn’t paid for due to this though.
Service a little slow for when you have children.

LK
LouiseK
Hertfordshire
2 reviews
Dined on 23 February 2019
Overall5food5service4ambience5

Other than waiting 40 mins to get our food(sorry we were hungry!!) the food was lovely, nice service, people were nice and friendly, would defo recommend and would go again. Food could be slightly cheaper in price but overall not bad.

B
Bigbob
Leicestershire
1 review
Dined on 9 February 2019
Overall3food4service3ambience3

Had to wait 15 minutes for a table even though we had booked and arrived 5 minutes before time to be given a table that was free all the time we were there. Then ordered and waited about 1 hour for the food to be served, when the food arrived they had run out of eggs for the mixed grill. Which eventually they knocked the price of the upgrade to a large off.

LB
LornaB
Leicestershire
1 review
Dined on 9 February 2019
Overall3food2service4ambience4

Fenways is popular enough, so maybe I'm just not getting it..but it wasn't what I would think of as 'amazing. The food was average, my burger was more bread than chicken...but it was ok. My husband had the mixed grill, which was average..and I thought overpriced at £21 , he said it was "ok"...
There are other grill restaurants I think I would recommend over Fenways...

LB
LorraineB
Leicestershire
1 review
Dined on 2 February 2019
Overall5food5service5ambience5

Great atmosphere, very reasonable prices, happy hour is great, drinks are lovely, food is delicious, staff are friendly. I went for my birthday with friends and had a great time.

m
melanief
Manchester
1 review
Dined on 23 January 2019
Overall4food4service5ambience4

Very good service, can’t remember the ladies name. It was Weds 23rd Jan at 7pm. We have been before a few times and although the food was nice this time, the menu before was better. Food was hot & tasty.

OT
OpenTable Diner
1 review
Dined on 18 January 2019
Overall1food1service3ambience2

Terrible. We arrived for a 7pm table promptly thinking we would have plenty of time before a 8:30pm film. Were sat at our table and told someone would be with us to take our drinks order shortly. 10 minutes later an apologetic, rushed off his feet waiter arrived to take our drinks order. At this time we were ready to order food but told we couldn't do this yet at the kitchen already had so many orders to process, the restaurant is at this point nowhere near full and I don't believe I saw a delivery person at any point during our visit, so this is already strange. 35 minutes after being sat we're finally able to order. The food takes another 35 minutes to arrive so we then have to wolf as much food as we can manage as we need to leave to get to our film within 10 minutes of our food arriving. Eating this quick is tricky in itself as the obviously ready before the burger fries are now cold and getting soggy and the burger is unbearably hot and horribly greasy as they'd not had enough time to remove the fryer grease. I had all week been looking forward to my one cheat meal after working out daily and watching calories all week. I didn't even remotely get a chance for a dessert I felt I had earned. Overall there were not enough floor staff. One poor chap seemed to be doing all of it, while the kitchen appeared outright incompetent. Frustrating and disappointing is an understatement. Will never be going there again.

SW
SimonW
Leicestershire
1 review
Dined on 4 January 2019
Overall4food4service4ambience4

Good tasty food, would have like a bigger portion of the sweet potato fries. Staff really friendly and helpful.

SD
SophieD
Leicestershire
1 review
Dined on 31 December 2018
Overall3food2service2ambience4

Wanted to try this place for a while. The service was decent but quite slow waiting for food considering the place was empty. Food was okay. Just think they need to speed up their service. Quite expensive for what it was.

MP
MarkP
1 review
Dined on 23 December 2018
Overall3food4service2ambience4

Good burgers. Very slow though - a good 45 minutes at least from ordering to being served, despite it not being busy.

JH
JanetH
1 review
Dined on 15 December 2018
Overall4food4service3ambience3

The food was excellent. The service
could have been speedier but we enjoyed our meal and it is our son’s favourite restaurant. Thank you Fenways

OT
OpenTable Diner
1 review
Dined on 1 December 2018
Overall2food4service1ambience3

Table was not ready , had to wait over half an hour with no real reason given. Eventual when seated ordered food which was great , however very confusing when they brought 9 burgers to the table when there was only 6 of us. They have some excuse like the tablet failed , they then decided to charge us for the extra burgers we didn’t order so not overly impressed. the whole very simple process of order food , cook food and deliver was made so confusing and very u plea at meal. We won’t be going back

LC
LucyC
London
1 review
Dined on 16 November 2018
Overall2food2service3ambience3

Unfortunately we sent them food back as burger was overcooked and like cardboard. The second one was also still overdone but not as badly. By this point we realised we probably wouldn't get a well cooked burger. There was a long wait for the food and we just wanted to pay and get out of there to be honest. It's a shame as we have eaten here a few times and its experiences like that that will make us choose elsewhere for our next meal out.

AB
AnnaB
Leicestershire
5 reviews
Dined on 8 November 2018
Overall5food5service4ambience4

Fantastic burgers and great service! A great place for a casual meal with friends, we all loved it. Highly recommend the New Rooster burger and the sweet potato fries.

GN
GN35
1 review
Dined on 13 October 2018
Overall4food4service4ambience4

Fenways is a good place to go for a quick meal and drink, the menu isn't large but all the meals that we had were excellent, beer can chicken and Mac cheese with beef particularly good. Portions weren't that big but adequate. Excellent drinks available including local beers

FAQs

Fenways offers takeaway which you can order by calling the restaurant at 01509 210100.

Fenways is rated 4 stars by 64 OpenTable diners.