Frankie & Benny's - Hemel Hempstead

2.8
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9 reviews
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£25 and under
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American
Offering big flavours and massive choice, the Frankie & Benny's menu is filled with New York and Italian classics. Renowned as a place for families looking for a fun, comforting dining experience, the menu spans from a juicy stateside chicken burger, to classic pasta with succulent Italian meatballs.

There is plenty of choice for vegetarian diners and those looking for lighter, healthier dishes, along with an impressive gluten-free menu. From the bar, enjoy a chilled beer, or a piled-high 'freakshake' for an indulgent treat.
What 9 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
2.8based on all time ratings
3.0
food
2.6
service
2.9
ambience
3.1
value
25% of people would recommend it to a friend
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A
1 review
Dined on 13 May 2018
Overall 1food 1service 1ambience 1

Absolutely one of the most terrible meals out we have ever had. Waiter service was appalling total ignored at table . Starters were dry and cold garlic bread was freezing. Manager didn't seem interested in our complaints was more concerned about serving other tables. We will certainly not be returning to eat at this restaurant ever again. They totally spoilt our little girls 8th birthday.

SD
1 review
Dined on 2 May 2018
Overall 3food 4service 2ambience 3

Not impressed. We waited 20 mins for anyone to take our drinks order then another 15 mins for the drinks to arrive. We had to catch someone's eye to get the dessert menu as no one came automatically. We ordered more drinks and, again, had to wait a long time for these to arrive.

OT
1 review
Dined on 7 April 2018
Overall 5food 5service 5ambience 5

Great food, wonderful staff. The whole experience was great

JT
1 review
Dined on 23 March 2018
Overall 4food 4service 2ambience 3

Had a lovely meal but felt pressure from the waiter to get our order we ordered a starter and was still eating it when he said I thought you would have finished by now! Because your mains are on the way! Then after pudding he brought us our bill which we hadn't asked for as we going to order coffee left feeling disappointed x

S
Hertfordshire
3 reviews
Dined on 10 March 2018
Overall 1food 2service 2ambience 3

We booked a table of 10 via the App it was easy and the email confirmation came straight away - we arrived at the restaurant to be told they had no knowledge of our booking!!! They found places for us all split up on separate tables.... what a joke - to top it off the food and service was really poor - they gave us a discount due to Open Tables poor operations and it ruining our night out.

I am. It sure we should use the app again

GR
1 review
Dined on 24 February 2018
Overall 4food 4service 2ambience 3

The food is great although pricey, the service was a bit annoying because they kept forgetting us, but the most annoying thing is they had no record of my booking through Open Table and we were therefore lucky they had a spare table.

NG
1 review
Dined on 23 February 2018
Overall 1food 1service 1ambience 1

Frankie & Benny’s booking system no longer picks up bookings made on open table (according to staff at Hemel). So turning up for a kids Birthday and being told they are full and can’t fit us in was not great.

M
1 review
Dined on 23 February 2018
Overall 3food 1service 4ambience 3

We had the sirloin steak and spent our entire meal chewing the steak as it as so bad. We did complain and get our money back on one steak but spoilt the meal completely.

J
Hertfordshire
11 reviews
Dined on 21 February 2018
Overall 2food 2service 1ambience 3

No record of our booking. We waited ages to be served, ages for our drinks and ages again for our food, which wasn’t great. Only came as it was daughters 7th birthday but she was practically falling asleep at the table by the time it got to dessert time, so we didn’t bother having one and went home.