Frankie & Benny's - Merry Hill

3.0
1 review
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£25 and under
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American
Top tags:
  • Casual
  • Good for Anniversaries
  • Good for Birthdays
Frankie & Benny’s serves up the best of New York Italian cuisine to offer you big flavours and massive choice. Whether you fancy a juicy chicken burger or an Italian classic, we’ve got something for everyone! We’ve been a much loved restaurant for over 20 years and offer families a place to go for a fun, comforting meal where you can enjoy some well-deserved, chilled-out family time. We cater for all needs with a huge gluten free menu, a wide offering of vegetarian dishes and host of healthier, lighter bites. So try one of our mouth-watering Freakshakes or grab a beer with friends and enjoy a home-from-home meal with us – see you soon!
Dining Style
Casual Dining
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Cuisines
American, Italian
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Hours of Operation
Mon - Sat 9:00 am - 11:00 pm
Sun 9:00 am - 10:30 pm
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Phone number
01384 265554
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Payment Options
AMEX, Diners Club, MasterCard, Visa
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Dress Code
Casual Dress
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Area
Additional
Beer, Delivery, Entertainment, Gluten-free Menu, Late Night, Outdoor Smoking Area, Takeout, Weekend Brunch, Wheelchair Access, Wi-Fi available, Wine
What People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.0based on all time ratings
2.0
food
2.0
service
2.5
ambience
2.5
value
50% of people would recommend it to a friend
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3.0Dined on 27 January 2018

I was very disappointed with our booking with Open table as although I had an email confirming the online booking,when we arrived at Frankie & Bennys they had no booking for us. The lady who I spoke to was quite rude and said she hadn`t received our booking and we would have to wait 10/15 mins for a table!!!! We sat down after around 10 mins and although our drink and food was ordered quite quickly our starter took a long time to appear{even when people around us who were seated after us,had their starters brought out before ours] We then had our main courses served but to find I didn`t have any cutlery!! I tried to attract somebody to bring some cutlery but after no response, a lady from the opposite table gave me some spare off their table!!
We asked for the bill after our main course and as the waitress put the bill on the table a glass of wine was knocked over me!! The glass broke into many pieces but again we couldn`t attract anyone to help us!!!
Overall we were very disappointed with the service we had that night, as the food was very good,
We dine a lot at Merryhill Frankie & Bennys but feel we may not go back for a very long time!!

Mrs C Foley

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