Frankie & Benny's - Merry Hill

2.3
2 reviews
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£25 and under
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American
Top tags:
  • Casual
  • Good for Anniversaries
  • Good for Birthdays

Offering big flavours and massive choice, the Frankie & Benny's menu is filled with New York and Italian classics. Renowned as a place for families looking for a fun, comforting dining experience, the menu spans from a juicy stateside chicken burger, to classic pasta with succulent Italian meatballs.

There is plenty of choice for vegetarian diners and those looking for lighter, healthier dishes, along with an impressive gluten-free menu. From the bar, enjoy a chilled beer, or a piled-high 'freakshake' for an indulgent treat.
Dining Style
Casual Dining
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Cuisines
American, Italian
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Hours of Operation
Mon - Sat 9:00 am - 11:00 pm
Sun 9:00 am - 10:30 pm
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Phone number
01384 265554
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Payment Options
AMEX, Diners Club, MasterCard, Visa
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Dress Code
Casual Dress
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Area
Additional
Beer, Delivery, Entertainment, Gluten-free Menu, Late Night, Outdoor Smoking Area, Takeout, Weekend Brunch, Wheelchair Access, Wi-Fi available, Wine
What People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
2.3based on all time ratings
1.7
food
2.0
service
2.3
ambience
2.0
value
Noise · Moderate
33% of people would recommend it to a friend
5
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2
1
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RJ
1 review
Dined on 3 November 2018
Overall 1food 1service 2ambience 2

We have been to the restaurant a number of times, but not for a while having experienced poor service and food on the last visit, we decided to give it another go, unfortunately the experience was worse than before. Myself and my son ordered Cabornara which was swimming in grease and hardly any sauce at all , which the waitress acknowledged, this was changed for an alternative dish which took time to arrive , and by the time it did my wife had finished her meal which resulted in us leaving the second dish. Even my wife's chicken dish was not good as the chicken was extremely dry , as she is a type 1 diabetic she had little choice but to eat what was there. We will not be going back, and would certainly never recommend this restaurant to anyone . Very poor experience!!!!!

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OT
Birmingham
1 review
Dined on 27 January 2018
Overall 3food 3service 2ambience 2

I was very disappointed with our booking with Open table as although I had an email confirming the online booking,when we arrived at Frankie & Bennys they had no booking for us. The lady who I spoke to was quite rude and said she hadn`t received our booking and we would have to wait 10/15 mins for a table!!!! We sat down after around 10 mins and although our drink and food was ordered quite quickly our starter took a long time to appear{even when people around us who were seated after us,had their starters brought out before ours] We then had our main courses served but to find I didn`t have any cutlery!! I tried to attract somebody to bring some cutlery but after no response, a lady from the opposite table gave me some spare off their table!!
We asked for the bill after our main course and as the waitress put the bill on the table a glass of wine was knocked over me!! The glass broke into many pieces but again we couldn`t attract anyone to help us!!!
Overall we were very disappointed with the service we had that night, as the food was very good,
We dine a lot at Merryhill Frankie & Bennys but feel we may not go back for a very long time!!

Mrs C Foley

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