Frankie & Benny's - Trafford Centre
Didn't get the booking from open table even though you said it was reserved not happy!
eaten here before and the food has been good, this time however it was terrible. Young lads cooking in the kitchen and clearly not interested in what they are producing. Service was ok although refills of soda was shortcoming, they did not come back to the table once. Paid using online app thankfully i did not have to wait for this.
Note it was not busy
Absolutely appalling from start to finish. We had our 2 year old son with us which means meals are normally done fairly quickly as we get the food out all at once and he eats quickly. Not this time! We were there for just under 2 hours due to the shocking service. It wasn't busy and there appeared to be more staff than customers so there was simply no excuse. Highlights included:
Wife asked for a J20, was brought a different drink entirely.
Toddler was given a colouring sheet and then told there were no crayons to use.
Asked for all the food (starters and mains) to be brought out at the same time, we got the adult starter after about 20mins. No sign of the remainder of food. The adult starter was then cleared, and 20mins later the remainder of the food arrived including the child's starter?!
Margherita pizza had virtually no cheese on it and was flat cold, took one bite and sent it back, which is something I've never done before! The replacement had a little more cheese on but still pretty bare.
Had to remind the waiter to get cutlery several times.
For dessert we ordered ice cream, a coffee and an ice lolly. Nothing arrived for over 20mins, we chased it up. They then brought the ice lolly and ice cream. Still no sign of coffee at the point we'd finished the other desserts. I went in and cancelled it so we could leave.
The only plus point was when I asked to pay so we could leave, the waiter tried to operate the till and 'pressed the wrong button'. He went over to another till with a colleague, after 5mins of head scratching he then presented me with a bill for..... £9.70! Not bad for a three course meal for three of us with drinks. I paid and left, thinking they must have knocked some off for the terrible service, but on reflection and given no one said anything I believe they'd just messed up the bill.
Probably the worst dining experience I've ever had, bearable simply because we'd had a nice day and the sun was shining.
Frankie & Benny's - Trafford Centre offers takeaway which you can order by calling the restaurant at 0161 747 1600.
Frankie & Benny's - Trafford Centre is rated 1.7 stars by 3 OpenTable diners.
Frankie & Benny's - Trafford Centre does offer gift cards which you can purchase here https://www.frankieandbennys.com/giftvouchers/.
You can book this restaurant by choosing the date, time and party size.