Gaylord Restaurant - London

4.1
1201 reviews
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£25 and under
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Indian
Top tags:
  • Authentic
  • Spicy
  • Good Vegetarian Options
A Cuisine as warm as the land of its birth, Indian food is complex, spicy, multi-flavoured and hearty. For over 50 years, Gaylord has been taking London to the plains of North India on a culinary journey spiced with splendour, history and rich, unforgettable flavours.

Here at Gaylord we host a festival of Mughlai Fare, which includes the exotic dishes created specially for the Maharajas, Nawabs and the elite of Erstwhile North Indian states. We endeavour not only to present you with these specialities in the most authentic form, a genuine effort is also made to pamper you in the royal style and in the best Indian tradition.
So permit us to take you on an adventurous gourmet experience with our Tandoori Specialities, delicately prepared curries with distinct characteristics of their own and a host of desserts to choose from that will leave a lingering taste urging you to come back to us to recapture the spirit of Royal India.

Special Offers

Dinner: 30% off food from the a la carte menu

From the a la carte menu. Includes Vat, excludes service. Not valid on take-away menu. Minimum 1 main course per person to be ordered. Excludes Lamb Shank, Soft shell crab and Prawn dishes. Maximum turnaround time is 1.5 hrs for upto 4 persons and 2 hrs for upto 10 persons.

Terms and Conditions: Maximum of 12 diners. Includes Tax, excludes service.

Valid For: 1 - 12 people

Starts: 28 December 2018

Ends: 31 January 2019

Availability: Sun-Mon 18:00-20:30

Dinner 20% off food

From the a la carte menu. Includes Vat, excludes service. Not valid on take-away menu. Minimum 1 main course per person to be ordered. . Maximum turnaround time is 1.5 hrs for upto 4 persons and 2.5 hrs for upto 10 persons.

Terms and Conditions: Maximum of 12 diners. Includes VAT, excludes service.

Valid For: 1 - 12 people

Starts: 28 December 2018

Ends: 31 January 2019

Availability: Tue-Sat 18:00-22:30

2 courses with a summer cocktail: £19

From a set menu. Get 2 course set menu for £19. Available all week (Monday - Saturday – 12:00pm – 2:30pm and 6:00 to 10:30 pm). Maximum of 12 diners. Includes VAT, excludes service. 3 courses for £23. From a set menu. Maximum turnaround time is 1.5 hrs for upto 4 persons and 2.5 hrs for upto 12 persons.

Terms and Conditions: Maximum of 12 diners. Includes Tax, excludes service.

Valid For: 2 - 12 people

Starts: 28 December 2018

Ends: 31 January 2019

Availability: Daily 12:00-14:30 18:00-22:30

Lunch: 50% off a la carte menu

Not valid on take-away menu. Minimum 1 starter and 1 main course per person to be ordered. Excludes Lamb Shank, Soft shell crab and Prawn dishes. Reservation mandatory.

Terms and Conditions: Includes Vat, excludes service. Not valid on take-away menu.

Valid For: 1 - 16 people

Starts: 28 December 2018

Ends: 31 January 2019

Availability: Daily 12:00-14:30

What 1201 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
3.8
service
3.7
ambience
3.6
value
Noise · Moderate
75% of people would recommend it to a friend
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OT
London
2 reviews
Dined on 10 December 2018
Overall 5food 5service 4ambience 4

Great food always!

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EE
London
1 review
Dined on 2 December 2018
Overall 4food 5service 5ambience 5

Delicious food in a great setting. Very attentive waiters. Only downside was that it was a bit pricey than I expected. Other than that, it’s somewhere I’ll go to again.

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N
London
13 reviews
Dined on 29 November 2018
Overall 4food 4service 3ambience 4

Food - very nice but not particularly memorable. The curry portions are very large so I prefer to share number of them with a group. It’s a shame they only serve Thali at lunch so I couldn’t order for dinner.
Ambience - it’s one big room with the tables spaced out nicely so not too cramped. We had a nice table in the corner.
Staff - they were pleasant but it was hard to get their attention. It’s one of those places where specific staff are looking after your area of the restaurant so you can’t just ask anyone for something.

Overall, it was a nice choice to go there with a group of friends and some good food.

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G
London
122 reviews
Dined on 23 November 2018
Overall 4food 4service 4ambience 4

Lovely lunchtime meal with friends at the Gaylord, the OT 50% off the a la carte menu is super

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r
London
22 reviews
Dined on 20 November 2018
Overall 3food 4service 1ambience 3

Good Food. Poor Service With Oblivious Staff
Have been going to this restaurant for many many years. The service over the years has been oblivious. The restaurant is an icon in Indian cuisine for the fact that it has been around for such a long time. It is certainly overpriced, but I do like the food. There is no attention to detail. They may as well have robots as the staff, there is no human interaction. All staff need to be trained in people skills and be friendlier. Seems that we are doing them a favour by dining there.

Additionally when the waiter came with the plates, he placed them on the next and wrong table.
A few moments later he picked them up and placed them on ours. But the the other guests had already put their hands all over them. This is not acceptable. We had also booked with a discount on opentable, as this was the attraction along with the food. However when it came to paying, they did not include the discount, which is meant to be automatic, and this is embarrassing for the customer. I will return, but there need to be changes to the attitude.

The Opentable discount at this restaurant is also very unclear ! It shows discount as 50% but the manager claimed it was only on Mondays, which was not clear on the listing at all !

As Gandhiji said: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”

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BF
Buckinghamshire
6 reviews
Dined on 2 November 2018
Overall 3food 3service 4ambience 2

Underwhelmed. Food was ok. Veg samosa starter was superb but the pakoras were undercooked with raw batter in the middle under an over cooked skin. Mains were “ok” nothing special. Mock tails were actually really nice so kudos there. I won’t be coming back as there are better options out there in the area.

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J
San Francisco
80 reviews
Dined on 24 October 2018
Overall 5food 5service 5ambience 5

Great food and great service. A lovely place to have great Indian food in London.
East to find and close to Oxford Circus

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L
New England
9 reviews
Dined on 15 October 2018
Overall 5food 5service 5ambience 4

Hadnt been to Gaylord in over 30 years. It did not disappoint. The food was exceptional the presentazion was beautiful and the service first class.

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HK
Washington DC
4 reviews
Dined on 13 October 2018
Overall 2food 2service 3ambience 3

The Gaylord Restaurants in London and New York were once well known for the quality of their Indian cuisine. That is why my wife and I were pleased to find that the London Gaylord was a short walk from our hotel during our recent visit to England. Unfortunately, the food lacked the piquant flavors one should expect in an Indian restaurant, the drinks were watery and the food was significantly overpriced. We were very disappointed.

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AL
London
1 review
Dined on 13 October 2018
Overall 1food 1service 1ambience 2

Tired looking interior, e.g. stains all over carpet
Indifferent service
Food very oily and nothing special
Very overpriced and overrated for what turned out to be a very generic meal

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s
1 review
Dined on 12 October 2018
Overall 2food 3service 2ambience 2

Food was ok but overpriced.

Service was poor and waiter was pushy.

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F
London
3 reviews
Dined on 29 September 2018
Overall 5food 5service 4ambience 4

Absolutely delicious dishes, cannot rave about it enough. Will be back there again without a doubt!!

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d
London
5 reviews
Dined on 22 September 2018
Overall 3food 4service 4ambience 3

good food today. special offer. service takes a tumble when there are more people.

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f
London
4 reviews
Dined on 19 September 2018
Overall 3food 4service 2ambience 2

Very quiet being a Wednesday lunchtime. Gaylords serves some of the best Indian food and we love their party catering too.

Seeing that it’s a very good establishment I was surprised that the restaurant looks a bit tired and shabby.

Excellent food which is important and super value deal.

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D
London
3 reviews
Dined on 4 September 2018
Overall 4food 5service 5ambience 4

Had a good dinner at Gaylord. Excellent quality Indian. Friendly staff. Had told them it was a special evening, and hoped for something a little special, but nothing eventuated. Interestingly virtually all the guests were male.

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D
London
23 reviews
Dined on 26 August 2018
Overall 5food 5service 5ambience 5

The food is the best of any Indian restaurant I know anywhere and has been so for forty years or so. That is why I keep coming back for more. It is a real bargain for lunch in particular and just as good.

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FL
London
100 reviews
Dined on 22 August 2018
Overall 4food 4service 5ambience 4

I have been going to Gaylord for 20 years and it is a fine traditional Indian Restaurant. The staff are polite and attentive and the food good. There are always a few Indian families in view and this suggests it is popular with those who know their Indian food better than I.

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D
London
1 review
Dined on 17 August 2018
Overall 2food 3service 1ambience 3

Food was fine, waiter was slow, gruff and inattentive

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SL
1 review
Dined on 11 August 2018
Overall 3food 1service 5ambience 3

We went to the restaurant as we had a voucher presented to me from work. There was confusion between what ‘open table’ had informed us and what the restaurant believed. We were led to believe that any balance could be used on a future occasion. Didn’t spoil the food which was outstanding.

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JF
London
14 reviews
Dined on 8 August 2018
Overall 3food 5service 2ambience 3

Was a bit put off by the waiter telling us that the normal menu was better than the set menu which we had paid for. Tut. We proceeded to order from the set menu which was lovely. Summer cocktails weren’t great to say the least - but that didn’t stop us from having a lovely evening out

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A
London
7 reviews
Dined on 26 July 2018
Overall 4food 3service 4ambience 5

I’ve come to Gaylord’s a number of times and was disappointed in our main dishes particularly the butter chicken

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MK
London
20 reviews
Dined on 25 July 2018
Overall 5food 5service 4ambience 5

Great place to get together wirh friends. Good choice of lagers and wines. Easily accommodate vegan diners. A little pricey I would say but very nice.

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JL
New York Area
9 reviews
Dined on 20 July 2018
Overall 4food 5service 3ambience 4

I am new to Indian Cusine. The food was delicious, actually much better than I had expected. I am now a fan of Indian food.:). It is definetly someplace I would recommend to friends.

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SP
Denver
7 reviews
Dined on 20 June 2018
Overall 3food 3service 4ambience 4

Most of the food was good. One chicken Myra dish was a little greasy. The waitstaff was very polite and helpful.

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d
London
5 reviews
Dined on 10 June 2018
Overall 3food 3service 3ambience 1

Full of tours so too messy and loud. Because they were so busy the quality was not very good

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J
London
10 reviews
Dined on 18 May 2018
Overall 4food 4service 5ambience 4

It would be nice to see a kids menu.

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CF
Essex
5 reviews
Dined on 9 May 2018
Overall 2food 2service 2ambience 1

My friend and I had never been to the Gaylord and were very much looking forward to it but we were disappointed. My friend arrived early and had not even been offered a drink by the time I arrived. The food was mediocre, my friend had chicken biriani with very little chicken in it and I had tandoori prawns which were tough and did not taste as if they had been freshly cooked. The vegetable dishes and bread were good but overall this was a very disappointing experience and in my opinion not good value for money.

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FF
London
3 reviews
Dined on 4 May 2018
Overall 4food 4service 5ambience 3

Lovely food as always. A little pricey though especially the fish options. I would say though the toilets need vast improvement! Not happy with the hygiene levels in the women's toilet.

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d
London
5 reviews
Dined on 8 April 2018
Overall 1food 1service 2ambience 2

miserable visit - worst golgappa in my life, reheated fish amratsari, dry and reheated biryani.

Even at 50% offer, this is a useless restaurant to go to. I have gone there over the last 30 years but the standard seems to be going down and down. Roti Chai 5 minutes away provides much better food at less than half the price. Never again.

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i
London
1 review
Dined on 27 March 2018
Overall 3food 4service 4ambience 4

Nice restaurant with good food and we had a good time.

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FG
London
1 review
Dined on 13 March 2018
Overall 3food 3service 4ambience 3

Nice enough Indian food but very expensive for the quality and portion size. Beware that bottled water is also £5.75 a bottle! I wouldn't return because I've had a lot better food for half the price. Our bill was just under £207 for 3 people with one bottle of wine.....

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RG
1 review
Dined on 9 March 2018
Overall 5food 5service 4ambience 5

Good food. Service seems to have improved . Ordered a Chablis which was wonderful

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SC
Manchester
2 reviews
Dined on 6 March 2018
Overall 4food 4service 4ambience 4

I've been going to this restaurant for years. The food is always excellent.
I would definitely recommend.

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c
New York Area
25 reviews
Dined on 3 March 2018
Overall 5food 5service 5ambience 5

Very delicious butter chicken and coconut curry. My friend enjoyed the taco and kebab starters. The taco comes in an adorable little wire car stand. Although I read some reviews that said the service was subpar, we found the service to be excellent.

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P
1 review
Dined on 22 February 2018
Overall 3food 3service 2ambience 2

We were asked to rush our order and food
Got wrong dish ,took it away and come back saying I don't know my chicken from prawns!
Very expensive for what we ordered
Would not go there again
Poor service

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LB
London
6 reviews
Dined on 13 February 2018
Overall 3food 5service 2ambience 2

Fabulous food. Awful service, it seemed like the waiters had taken copious amounts of ketamine and as a result where unable to speak, carry things, walk, interact, be polite, etc.

The chefs however must not have tried any special K as the food was absolutely superb.

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RR
London
1 review
Dined on 4 February 2018
Overall 1food 2service 1ambience 1

We were disappointed with our visit to Gaylord. We'd wanted to try the restaurant for a while, and friends bought us an OpenTable voucher for a meal as a wedding present, so we were looking forward to our visit.

Sadly, we found service to be slow (20 min+ for a drink?), the waiters to be disinterested (we had to get up and serve ourselves water at one point as it was obvious that no one was going to come over, and several times we caught our waiter's eye only for him to walk straight past us) and the ambience to be quite stressful (our waiting staff had a full blown argument about wages, which lasted a good 45mins, on the restaurant floor).

The food was quite good, but nowhere near worth what we were charged. We both said we've had similar in our local high street Indian.

I was also disappointed by the cleanliness of the toilets (menstrual blood on the wall).

We are reasonable people and have both worked in catering/hospitality before. The restaurant was very quiet on the night we visited, and I do understand how that in lots of ways can be harder than it being busy - everything runs slower as you cook to order, and people start doing cleaning/housekeeping jobs which distract them from customers. But despite us voicing our disappointment politely, and eventually refusing to pay the discretionary 12.5% service charge added to our bill, there was no attempt to address our concerns and no apology made.

We came to the conclusion that perhaps Gaylord is trading on past glories, and in future would save our time and money.

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S
London
3 reviews
Dined on 26 January 2018
Overall 3food 4service 4ambience 4

Have visited before and returned because the food is great, despite being a bit on the expensive side.
Luckily, we checked the bill carefully before paying as we were charged twice on some items. The issue was rectified swiftly but without much apology. Sadly, this has tarnished the dining experience a little.

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D
London
23 reviews
Dined on 22 January 2018
Overall 4food 5service 4ambience 4

Amongst the top Indian restaurants in London - splendid food!

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C
London
1 review
Dined on 17 January 2018
Overall 3food 5service 3ambience 3

Nice food but expensive particularly after service charge is added.

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