Gaylord Restaurant - London
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Here at Gaylord we host a festival of Mughlai Fare, which includes the exotic dishes created specially for the Maharajas, Nawabs and the elite of Erstwhile North Indian states. We endeavour not only to present you with these specialities in the most authentic form, a genuine effort is also made to pamper you in the royal style and in the best Indian tradition.
So permit us to take you on an adventurous gourmet experience with our Tandoori Specialities, delicately prepared curries with distinct characteristics of their own and a host of desserts to choose from that will leave a lingering taste urging you to come back to us to recapture the spirit of Royal India.
Gaylord is the official caterer for many five star hotels and other venues in and around London.
Great Portland street
Excellent coconut prawn curry. Old fashioned decor but friendly service. Doors don't open before 6pm exactly.
This used to be a destination Resturant as it has locations in Mumbai, and London. Used to have one in New Delhi too. However it’s not kept up with the times. Decor was poor with dirty carpets and food on floor. Only two waiter for the entire dinner service. The food was full of salt and the Naan was not prepared in a traditional tandoor over. My family has visited the locations in New Delhi and Mumbai and were expecting a similar environment in London. Sadly I will not be returning.
Very nice food
Service is not bad
Excellent early evening dinner. Gaylord is one of those rare Indian restaurants where the food is elegant and fine rather than rich and heavy. The meal was a real pleasure
Great food always!
Delicious food in a great setting. Very attentive waiters. Only downside was that it was a bit pricey than I expected. Other than that, it’s somewhere I’ll go to again.
Food - very nice but not particularly memorable. The curry portions are very large so I prefer to share number of them with a group. It’s a shame they only serve Thali at lunch so I couldn’t order for dinner.
Ambience - it’s one big room with the tables spaced out nicely so not too cramped. We had a nice table in the corner.
Staff - they were pleasant but it was hard to get their attention. It’s one of those places where specific staff are looking after your area of the restaurant so you can’t just ask anyone for something.
Overall, it was a nice choice to go there with a group of friends and some good food.
Lovely lunchtime meal with friends at the Gaylord, the OT 50% off the a la carte menu is super
Good Food. Poor Service With Oblivious Staff
Have been going to this restaurant for many many years. The service over the years has been oblivious. The restaurant is an icon in Indian cuisine for the fact that it has been around for such a long time. It is certainly overpriced, but I do like the food. There is no attention to detail. They may as well have robots as the staff, there is no human interaction. All staff need to be trained in people skills and be friendlier. Seems that we are doing them a favour by dining there.
Additionally when the waiter came with the plates, he placed them on the next and wrong table.
A few moments later he picked them up and placed them on ours. But the the other guests had already put their hands all over them. This is not acceptable. We had also booked with a discount on opentable, as this was the attraction along with the food. However when it came to paying, they did not include the discount, which is meant to be automatic, and this is embarrassing for the customer. I will return, but there need to be changes to the attitude.
The Opentable discount at this restaurant is also very unclear ! It shows discount as 50% but the manager claimed it was only on Mondays, which was not clear on the listing at all !
As Gandhiji said: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”
Underwhelmed. Food was ok. Veg samosa starter was superb but the pakoras were undercooked with raw batter in the middle under an over cooked skin. Mains were “ok” nothing special. Mock tails were actually really nice so kudos there. I won’t be coming back as there are better options out there in the area.
Great food and great service. A lovely place to have great Indian food in London.
East to find and close to Oxford Circus
Hadnt been to Gaylord in over 30 years. It did not disappoint. The food was exceptional the presentazion was beautiful and the service first class.
The Gaylord Restaurants in London and New York were once well known for the quality of their Indian cuisine. That is why my wife and I were pleased to find that the London Gaylord was a short walk from our hotel during our recent visit to England. Unfortunately, the food lacked the piquant flavors one should expect in an Indian restaurant, the drinks were watery and the food was significantly overpriced. We were very disappointed.
Tired looking interior, e.g. stains all over carpet
Food very oily and nothing special
Very overpriced and overrated for what turned out to be a very generic meal
Food was ok but overpriced.
Service was poor and waiter was pushy.
Absolutely delicious dishes, cannot rave about it enough. Will be back there again without a doubt!!
good food today. special offer. service takes a tumble when there are more people.
Very quiet being a Wednesday lunchtime. Gaylords serves some of the best Indian food and we love their party catering too.
Seeing that it’s a very good establishment I was surprised that the restaurant looks a bit tired and shabby.
Excellent food which is important and super value deal.
Had a good dinner at Gaylord. Excellent quality Indian. Friendly staff. Had told them it was a special evening, and hoped for something a little special, but nothing eventuated. Interestingly virtually all the guests were male.
The food is the best of any Indian restaurant I know anywhere and has been so for forty years or so. That is why I keep coming back for more. It is a real bargain for lunch in particular and just as good.
I have been going to Gaylord for 20 years and it is a fine traditional Indian Restaurant. The staff are polite and attentive and the food good. There are always a few Indian families in view and this suggests it is popular with those who know their Indian food better than I.
Food was fine, waiter was slow, gruff and inattentive
We went to the restaurant as we had a voucher presented to me from work. There was confusion between what ‘open table’ had informed us and what the restaurant believed. We were led to believe that any balance could be used on a future occasion. Didn’t spoil the food which was outstanding.
Was a bit put off by the waiter telling us that the normal menu was better than the set menu which we had paid for. Tut. We proceeded to order from the set menu which was lovely. Summer cocktails weren’t great to say the least - but that didn’t stop us from having a lovely evening out
I’ve come to Gaylord’s a number of times and was disappointed in our main dishes particularly the butter chicken
Great place to get together wirh friends. Good choice of lagers and wines. Easily accommodate vegan diners. A little pricey I would say but very nice.
I am new to Indian Cusine. The food was delicious, actually much better than I had expected. I am now a fan of Indian food.:). It is definetly someplace I would recommend to friends.
Most of the food was good. One chicken Myra dish was a little greasy. The waitstaff was very polite and helpful.
Full of tours so too messy and loud. Because they were so busy the quality was not very good
It would be nice to see a kids menu.
My friend and I had never been to the Gaylord and were very much looking forward to it but we were disappointed. My friend arrived early and had not even been offered a drink by the time I arrived. The food was mediocre, my friend had chicken biriani with very little chicken in it and I had tandoori prawns which were tough and did not taste as if they had been freshly cooked. The vegetable dishes and bread were good but overall this was a very disappointing experience and in my opinion not good value for money.
Lovely food as always. A little pricey though especially the fish options. I would say though the toilets need vast improvement! Not happy with the hygiene levels in the women's toilet.
miserable visit - worst golgappa in my life, reheated fish amratsari, dry and reheated biryani.
Even at 50% offer, this is a useless restaurant to go to. I have gone there over the last 30 years but the standard seems to be going down and down. Roti Chai 5 minutes away provides much better food at less than half the price. Never again.
Nice restaurant with good food and we had a good time.
Nice enough Indian food but very expensive for the quality and portion size. Beware that bottled water is also £5.75 a bottle! I wouldn't return because I've had a lot better food for half the price. Our bill was just under £207 for 3 people with one bottle of wine.....
Good food. Service seems to have improved . Ordered a Chablis which was wonderful
I've been going to this restaurant for years. The food is always excellent.
I would definitely recommend.
Very delicious butter chicken and coconut curry. My friend enjoyed the taco and kebab starters. The taco comes in an adorable little wire car stand. Although I read some reviews that said the service was subpar, we found the service to be excellent.
We were asked to rush our order and food
Got wrong dish ,took it away and come back saying I don't know my chicken from prawns!
Very expensive for what we ordered
Would not go there again
Fabulous food. Awful service, it seemed like the waiters had taken copious amounts of ketamine and as a result where unable to speak, carry things, walk, interact, be polite, etc.
The chefs however must not have tried any special K as the food was absolutely superb.