Gillray's Steakhouse

No service despite an empty restaurant

We were a party of 8 with 2 children and the waiter made a mess of the order so the adults were all served and they completely forgot about the childrens’ meals which we had to ask about. I know mistakes can happen but my biggest concern on the level of service was about how the waiting staff actually dealt with this. The attitude of staff was poor, didn’t seemed bothered, no speedy resolution and no sight of anyone with some authority (a manager) to help sort it out. We had to ask for something for the kids to eat to tide them over as they were hungry. The food was excellent though so compliments to the chef. The offer of kids eat free was forgotten on the bill so I had to ask them to remove but they only removed the main course not the desert cost off the kids menu so in reality the kids did not eat free. In addition it took about 25 mins plus for the kids to be served two ice creams and we had to keep prompting them. I am very disappointed that a high end hotel such as the Marriott can’t seem to get the basics of good customer service right. I would suggest you look into this. On the basis of the poor service I won’t be back and won’t be recommending to others.

Excellent food and ambiance but service a bit slow

Nothing to praise here. Cocktails in the lounge first. I liked mine . Husband didn’t like his. So, second round ordered mine for both of us. Glasses were half -full and tasted nothing like the first!
Dining room felt like a cafeteria . Not crowded and they brag about the view, yet they sat us next to a wall with no view. Food only fair . Had to ask for bread then had to ask for plates!
Overall, extremely disappointing end to a lovely week in London.
Do not recommend.

3 out of the 4 filets we ordered were dry and all were ordered at medium to medium rare temperature. My daughters hamburger was burnt to a crisp and service was a bit slow. Expected much better for the price.

Service was slow, food was good. Very expensive though.

Hostess said they were fully booked and we could not get a table (even as Platinum level hotel guests). We went on Open Table and found tables open every fifteen minutes. One filet was rare, not medium rare and the other was the toughest ever received in a fine dining establishment. Dessert was comped, we gave it to the guests next to us. The whole time we were there, they were only half occupied.

We went to celebrate our 36th wedding anniversary. and were treated like royalty by our waiter, Karl (Carl?) was so integral to making us feel welcome and special. What a night!

Excellent! Our family thoroughly enjoyed the food and staff!

The various vegetable dishes that went with the Sunday Roast were delicious, and the presentation great. The beef was a bit dry and the yorkshire pudding was fine but not memorable. Servers tried to be helpful but couldn't answer our questions about the food.

Last night in London. Food was good. We enjoyed our meal.

We arrived at Gillray's at the appointed time but, were asked to wait in the bar. After ordering drinks we were shown to our table. The staff was very attentive at first but, that died off as the night went on. This was very noticeable and undesirable as empty dishes sat on the table long after we had finished. This was distressing since the restaurant was only half full. In the end we had to ask for our check.

We were hoping to have a nice Easter dinner after a fantastic time in London.

The waiter got everything wrong. They forgot about one side (with the main meat course being accompanied by nothing but 3 cherry tomatoes) and brought a different one for the other plate claiming they "ran out".

The manager, who had been very educational about a cow's anatomy (free advise: some people don't want to be forced to know what they're eating), first said he would take care of the check. Then he came back negotiating ("I'll take care of the drinks, but not the meat, and you can have a dessert"), which made me raise eyebrows. He asked "wasn't the meat good?".

I'm Argentinian. It was good, but not great. And making people feel cheap on a holiday family dinner is not good.

Good voucher but the additional costs were high making the experience quite expensive.

This was our second meal at Gillray's during our week long stay at the Marriott. The ambience and service are very good, and who can't fail to love the views across the Thames? However, tonight my steak was stone cold and meals were slow to come from the kitchen. Our waiter was very apologetic and we were comped glasses of champagne and desserts, but, still cold steak is cold steak. I also think the choice of music might be more subtle.

Very helpful and courteous staff food lovely

Beautifully appointed restaurant with views over the river to the Houses of Parliament. We had the three course set menu, and it had some interesting and tasty choices at a very reasonable price.

An outstanding experience from food to service especially Silvia ,Anna and Andrea.

お一人さまのランチ。リーズナブルで満足。

Lovely meal. The staff were friendly. The view was great and the food was 5*.

I keep going back here and it never disappoints. Their steaks are good quality, cooked well. Wine is bit pricey, but you are in a lovely hotel with a great view

The music was a distraction some of the time.
Would be good if they changed the menu more regularly and got rid of some of the less appealing ingredients.
Service is outstanding.
We did find chewing gum underneath the table top which was unexpected.

I am a regular at Gillray's Steakhouse, and often entertain guests here when they are visiting London. They never fail to be impressed by the location, the décor, and the views. The food is always good, and the service is (usually) impeccable. The restaurant was experiencing some (uncharacteristic) issues on this particular evening, - but the waiting staff dealt with it professionally, and (without us asking or complaining) they knocked-off the cost of our side dishes and a couple of our drinks as an apology. This was appreciated, and has ensured I'll be back again soon. Definitely recommended.

Terrible place! Played rock music over dinner, service and food a shambles

Very good service and value for money!

Very attentive staff, nothing too much trouble. Definitely be going again

Very relaxing - I was on my own, and the waiting team were helpful, attentive and charming. I am terrible with names, but I think it was Anne and her colleague especially.
Good to see the high standards I have seen before there are still in place

The bar tenders were fantastic and quick as well as lovely company prior to my meal with my girlfriend

Mohammed the manager who looked after us made sure everything was as we wanted and our server was fantastic and quick. All staff were polite and very professional.

Let's not forget the steak and oysters are to die for.

Service was appalling. Didn’t ever finish starters before main course came. Waiters kept the main course out and waiting until we finished starters resulting in cold and dry main courses

Service terrible no food after 1 h and 20 minutes and we had to chase the waiter to get him to bring the bottle of wine we had ordered which came after 40 minutes we had been seated. This was a per-theatre dîner which we mentioned to our waiter as we were seated. Seeing that the food was not coming we chased twice. Each time the waiter told us the food would be there in 5 minutes. We had ordered flat iron steaks so nothing complex or slow to cook... we left without eating diner, frustrated and disappointed. This place is just terrible.

The food on the whole was satisfactory, but the service certainly needs to improve. Long waits for everything.

The service was slow the steaks not good a poor experience

all courses cooked to perfection - an amazing find in central London

It's a pity such a nice restaurant, in a nice place, in a nice hotel, to make such mistakes with the service.
The meat was delicious and correctly cooked BUT it came on our table COLD. The 3 out of 4 dishes.
The manager was helpful and took care of it at the bill. The service wasn't anything special, inexperienced and the receptionist had lost her smile. Nice location and ambiance. A pity, indeed...

My wife and I were disapointed with out visit to Gillray's Steakhouse. We booked the pre-theatre menu but it doesn't have a steak on it so we looked at the al a'carte and chose a rump steak and the fish and chips. The fish chips were fine but the large steak was overcooked and very chewy. So we complained to the 'manager' as we had previously had a problem with our waitress understanding us - and with her knowledge of the menus! The 'manager' handled our complaint very well getting us a glass of champagne and offering another steak though warning it would take sometime. When it finally arrived it was still overcooked and it came without chips. Finally, the bill came which wasn't as expensive as it should have been thanks to a discount we were given.

One of the waiters was french. Helped us a lot to understand the menu. Very classy restaurant in a very classy place. Really nice.

Really lovely restaurant in a great location. We got the theatre deal which was such a good deal. Staff were all really nice, friendly and helpful. I want to go back when I have more time, and don't have to dash off to the theatre.

We had a fixed price 3 course meal. The choices were very good, steak cooked perfectly. Very nice deserts. The lovely experience was tarnished by the adding of 12.5 per cent to our bill. When we paid we didn't have the odd 25p so rounded down. The staff came over and asked us in front of everyone for the 25p. A service charge is not compulsory but based on good service.

We miss the yorkshire pudding as the aperitif but otherwise cuisine is good if a little fancy in some areas

Best fillet I have ever had! The food was absolutely superb!