Giraffe - Bath
Giraffe Feel Good Christmas: 2 courses £15.95 / 3 courses £18.95
Book your party before the 27th November and receive a free upgrade to 3 courses and a free glass of prosecco for all. To secure your booking the party organiser will be required to provide their credit card details. £5 per person will be charged only if the booking is cancelled within 48 hours, or in the event of a no show. If there are any amendments required for your booking please allow us at least 24 hours notice. No discount or promotions to the Christmas menu.
Terms and Conditions: Maximum of 20 diners. Includes Tax, excludes service.
Valid For: 4 - 20 people
Starts: 6 November 2019
Ends: 31 December 2019
Availability: Sun 09:00-22:00
Poor experience - staff were unfriendly and uninterested in our party. Not all menu choices were available - waiter was so disinterested in us we had to keep chasing him for extra drinks and after 30 minutes from clearing our table we had to hunt him down again to get the bill as we ran out of time for dessert / coffee!
Not been to giraffe in a long time but wind be rushing back
The service was so bad, they were perfectly nice but even for a table of 7.. We couldn't keep their attention. My nephew found a piece of bone in his salad... We asked for a drink for my sister more than 4x! Even got up and walked up to a staff member to chase it up and it still didn't arrive until we asked a 4th time! Due to my nephew finding a piece of bone in his salad they offered to make his meal free, but when we got the bill again which took a long time to get they had used the meerkat buy one get one free but didn't seem to have taken off my nephews meal just used the offer we already had! By this point we just couldn't be bothered anymore so paid and left.
Whilst I would recommend Giraffe - Bath to a friend, it was concerning that there were quite so many flies at the window where we were sat. Varying in size, they were troublesome. I didn't ask to be moved and perhaps I should have. The place felt as if it needs a bit of a spruce up. Otherwise the food was lovely and our first server (who went for a break half way through our meal so wasn't able to catch her name) was lovely. Bright, smiley and very helpful when choosing our dishes. We will be back, but perhaps we'll ask for a different table next time!
Waitress was lovely kind and very helpful . Unfortunately the children did not like the pasta they ordered and she offered let them pick a different meal from the menu which was prepared fast and we are extremely thankful for this .
Food and service were good. Background music was far too loud & intrusive. Menus were dirty & sticky.
Lovely food and drink with a good selection available. Our party of 3 had a meat eater, vegetarian and vegan and there were plenty of options for all three of us. Table service was quite slow considering we were in there off peak however our servers were very polite and helpful when they did get round to us.
Great food and great staff will be returning again
Lovely lunch albeit we had to wait some 20 minutes after ordering before our drinks arrived. It was only when I prompted staff that they brought them to us stating apologies for forgetting . We had already started our food just before our drinks arrived . This wasn’t great service in my opinion .
The staff were very helpful, friendly & professional, and were able to answer all of our queries relating to the food menu
The food was all delicious, piping hot & timely
The Prosecco Bellini cocktails were delicious, I would definitely recommend trying them !!
Will definitely be back for both the food & drink.
Very average food, but dreadful service. Very slow and staff so glued to the tablet screens they wear on their wrists, it was impossible to get their attention when we wanted something.
For a busy Saturday afternoon the staff were great. Happy and polite. The food arrive in perfect time and was yummy.
Taste of food was the only good thing. They ran out of a few main dishes but didn’t tell us before we chose so went through the feeling of being disappointed. One dish came out wrong. I put on the booking it was for a birthday but this never got mentioned by staff. We refused to pay optional service charge as didn’t feel it was earned, but they came after us saying we hadn’t paid the full bill!
If you are gluten free then i would avoid Giraffe. As a gluten free customer, it is not unreasonable to be given a gluten free menu, or be talked through your options with a member of staff. At Giraffe you are handed a multi page document of all dishes on the menu listing which allergy items are in each.
So, that means, you look at a dish on the menu, find the corresponding dish in the multi-page document see if it contains any ingredient that has gluten in it and decide if you can eat it.
Seriously poor customer experience which i will not be repeating. A shame as the food was actually ok.
Great service and friendly, the only thing i would say is, the option to add gratitude to the bill, it is automatically added on which i think should be optional.
Nice food, the tapas was really good maybe. Although the chips were quite over priced. The waitress was very helpful and smiley 😊
Small plates after a long travel day were nice. Good service, well-prepared food
Giraffe provides tasty food at reasonable prices but is probably not the the place to go to for a special evening out. Service is usually friendly and welcoming but on my last visit our waitress was unaware of the 2 or 3 course fixed price meal which is advertised on line. When I showed her my iPhone screen she went off to see the manager and came back with the appropriate fixed price menu. I was left with the impression that Giraffe Bath prefer diners to order from a la carte.
Chicken burger only had a tiny piece of chicken breast. Fries were cold. No water offered for the table and mediocre service. Yet another Bath chain which doesn’t need to rely on repeat business so has just let standards slip.
The service was outstanding Martin who looked after us so well. Food was nice and hot. Can't fault anything.
Nice place to eat. Great for date nights.
The location works for walking distance from the train station.
Enjoyed a meal out at Giraffe, food was good and so was the atmosphere
Only little gripe is that the waiting staff could be a bit more present and one or two of them could do with being a bit happier whilst serving
Really nice food but the waiter wasn’t very friendly or enthusiastic
We had a lovely meal and the waiter was friendly. Service was slow but fortunately we were not in a rush.
Service was fine but table we sat at was grubby - food and grease marks on chairs and floor. Food not great - chicken dry and salad accompaniment odd - spinach leaves with tiny diced tomatoes very tasteless.
We were kept waiting for an hour for our food, it was lunchtime in school holidays so it was busy but even so they shouldn't book tables at the same time if they cannot cater for them. The waiting staff were apologetic and were good it wasnt really their fault - the kitchen couldnt cope with the number of orders. I think it was simply down to too few kitchen staff. The food was good, however the kids couldn't have the chirros because the wait would have been too long and we were already way behind time.
I've visited this restaurant before and had excellent service and lovely food but recently it's gone down hill, which is a shame. I appreciate its the school holidays but it wasn't overly busy and that's not an excuse to let standards drop. Our table was dirty, the high chair my granddaughter sat in was sticky and there was food under the table. Most of the food was average but my daughter said she really enjoyed her burger. The service was minimal, they took our order, they brought us our food. No one asked if everything was ok or checked we had everything. I will visit again, on my own, just in case this was an off day but on the result of this visit I wouldn't recommend this restaurant.
Lovely warm welcome, staff were friendly and polite. Nice clean tables.
Lovely lunch out with a friend.
We didn’t have to wait to long for our food.
Cocktails were tasty and good prices too, Food was delicious and full of flavour.
We were very happy and would definitely be back again!
We came for an evening meal as a group of friends. The service was terrible and extremely slow - we were in there for almost 3 hours for a two course meal. We were never offered extra drinks and the food was not very warm.
Excelent and varied food choice; loved the Tapas which is good value for money.
Fantastic breakfast all freshly cooked. The coffee was good too. Would definitely go again, especially since mothers are free in mother’s day
Food was average and the selection was poor, staff were disinterested and the toilets were very dirty, we will not go back.
Vegetarian options were delicious and the drinks were good. Make sure you check the bill. They have us 2 for one drinks and then charged us for 2 drinks until I queried it.
They didnbtake a drink order and had to request drinks after our food arrived. They managed to get the drink order and deserts order incorrect.
They are more interested in talking to each other than looking after the guests!
We love going to Giraffe and prefer Swindon Outlet. They are 100% busier, but manage to be professional and really do look after you.
Really lovely family lunch. Tasty and lots of great veggie options.
A pleasant meal but food was good but not brilliant hence the 4 stars
It was all very good. Service was quick on a very busy day. Ordered a coffee that was very weak but sorted immediately within arguments. Impressed
We had a meze, desserts and drinks. The staff were very helpful and attentive.
Felt uneasy, we were placed at the back of the restaurant near the kitchen and could hear different music coming from every angle. The first bad sign was that the seat on one side of the booth was held together by duct tape and then they did not have patatas bravas and as a result we were left with chips topped with garlic mayo and tinned tomatoes, not very appetizing. The crispy duck was very crispy with little amount of duck and the only saving grace of this restaurant was the burger. This cost far too much for what it was and should really be marketed differently as it was a very budget take on world food. I will not be returning and honestly believe that my 40 pounds would have been a lot better off elsewhere
The food was very good and the service was also good. I had lipstick on my wine glass and they changed this immediately. Have been there twice now and enjoyed both times. Toilets are a little grubby.
Our table was to close to the toilet and could smell it and was to small for four people.
Food was good