Giraffe - Exeter
The service was very good with a friendly welcome from a happy man. Food and drinks were delivered quite quickly and were tasty. Also offers student discount, which is always a plus! 10/10 would recommend.
Great food, great service and a lovely atmosphere. I would definitely recommend it to anyone.
Slow service, food not hot, chicken dry, warm brownie was cold.
My children were given plastic cups and plastic straws! Not necessary to give out single use plastics.
Won't be going back.
Good value with voucher otherwise expensive but meal was very nice and wine £10 bottle
Lovely meal just felt they needed more staff serving.
Food was good, came out hot and quickly! I felt it was very cramped - a lot of tables on top of each other, made it a little uncomfortable.
Our main server was very attentive- however we were still eating our starters when the main meal arrived! Nothing was said until we alerted the server of this - to which he blamed the main server for not ordering correctly - he promptly placed our meals on the table and left!!!!!! Not impressed!
Two of us had lamb tagines which were quite dry- two of us had burgers which were very tasty.
Overall I would not recommend to my friends/family.
We had nice food, the staff were friendly, however it was very cold in the restaurant.
Booked a table for 3, it was very busy and was seated at a 2 seater table with an extra chair added- very squashed in the corner next to the coat stand area with the hanging wet coats hanging over the back of me and right by the kitchen hatch.
Order was swiftly taken for food and drinks and were delivered fairly quickly. Burgers were nice but the rack of ribs just average - tasted just like a jar sauce over the top of them and very expensive for what they were.
No one asked if we wanted anymore drinks which was poor.
Would I visit again - will try somewhere different next time.
We met up with friends and had a very enjoyable lunch. Tasty choices and good value all round.
Food was very good! Unfortunately it was the service which let the overall visit down.. we booked a table and arrived on time to find many staff members keep walking past whilst standing in the door way with no one even offering a acknowledgment that someone would be with us. There were 2 staff members together who kept looking but still no one coming to see to us. When when at the table when asking for drinks these kept being forgotten with the same happening to tables next to us. Unfortunately the only thing that let down the whole visit was the very poor service received
Service was terrible. Starters got bought out with our mains. When they didn’t have one of our choices no menu was offered to chose something else. Food moved around on plates as waitress was clearing table and then left in a pile on table while she sorted out bill for table near by. Not once did anyone say sorry.
Food was quite good, but cold, the nachos were lukewarm and the top burger bun was still actually cold.
Also, the service was poor and unattentive. We came late on a Friday evening but it was very quiet by the time we got our mains. We waited 20mins to be given the pudding menu after our mains had been taken away. In the end after being walked past several times we had to ask for the menu, only to later find out what we wanted was unavailable.
Long waiting time, Burger Raw, poor customer service
We arrived, and were seated quite quickly.
It was moderately busy and quite noisy.
We then decided on our food and drinks and about 15 minutes later our waitress took our orders. They didn’t have any lemonade which I wanted or any coffee which my friend wanted. I then asked for the Turkish pizza but without cheese as I am allergic. I was then answered with ‘well no. The chef puts the cheese on in advance so we can’t do that’ I then had to change my mind.
So both on our drinks and food we couldn’t have what we wanted.
We ordered olives and a flatbread to start which took a while too come. It was nice.
We the waited, and waited, and waited. For about 45-50 minutes for our mains to come.
We had to ask where they were after all tables surrounding us whom had ordered after us had received there food. Finally ours arrived.
It was quite nice.
We then asked for the Bill which took another 15 minutes. We got the bill looked at it and was disgraced by the fact that 10% was added on top which we wouldn’t of paid at all. We had to pay this money on top of our quite expensive bill which we didn’t want to pay as we don’t believe service deserved it as it took a very very long time to arrive and to be served w Bill which took another 15 minutes. We got the bill looked at it and was disgraced by the fact that 10% was added on top but we wouldn’t of paid a toll. We had to pay this money on top of our quite expensive bill which we didn’t want to pay as we don’t believe service deserved it as it took a very very long time to arrive and to be served on top of the fact that the drinks and food we ordered we couldn’t have. Overall it was a poor experience for our first and we will not be returning and not recommending
Service very slow think they were understaffed and then were given the bill without asking for it and felt rushed at the end even though it wasnt busy. Meal not as tasty as previous times i have visited.
I had a table booked for 1.15 pm on Black Friday, we arrived 5 minutes early, skipped the queue and were shown to our table.
One of our party of 4 didn’t show, so we ordered food at 1.30pm after waiting 15 minutes just in case.
I had to ask the waitress twice where our food was as we waited over 45 minutes for it, by this point my 2 year old was getting very antsy.
It finally arrived at 2.25pm, 50 minutes after ordering,by this time there were only 4 tables in the restaurant.
I can’t fault the food at all, it was amazing, very tasty, and presented well.
Shame about the long wait.
Like the thought of Giraffe meal experience but on this occasion it was a bit variable. Very noisy with a party of children making a lot of noise, but not the fault of the team that they were almost unsupervised . Unfortunately our starter and mains all arrived at once due to an issue with the computer till system.?? Had the starter and the mains were put to one side and warmed through, although I was told that was not the case. Still enjoyed the food and the server was really friendly. Went again a week later got a quick bite just before theatre and took advantage of 40% offer and happy hour cocktails. Food great, good value but had to get bill looked at twice to get the cocktail offer correct then the 40 % off. Server was again very friendly. Also, hate the 10% service charge being added. It is my prerogative to tip or not , and it is a pain to ask for it to be taken off . On both occasions we did tip the server, but it is our choice .
Our waitress was fantastic. She was really friendly and attentive.
Ideal before a concert. Very friendly and helpful staff. Food good.
we had the World Tapas menue which was very good, most enjoyable.
Service was a little slow. Food was nice.
Felt like deliveroo orders had priority over seated customers.
Booked a table for 12:30 which was fine but once we'd ordered our food and drinks it all went down hill. It took over an hour for us to receive our food which is ridiculous seeing as there was only two of us. Many tables came and went while we were waiting for our food. Many of which ordered the same meals as us so we don't know why it took so long to get our food. We weren't told there was going to be a wait.
I have been to Giraffe a few times and I really like the diverse range of food on offer. The Tapas is a really good idea, and the prices are relatively reasonable when considering the quality of the food served.
My most recent visit was completely motivated by a 2 for 1 offer that I received: being a student, my friends and I do not have a very high budget and so we took this opportunity to enjoy good quality food for a price that would not break the bank. The waitress on this occasion was very attentive and friendly!