Giraffe - Lakeside
The restaurant was out of stock of a lot of things which we weren’t told about prior to sitting down.
Very frustrating as I wasn’t able to order the drink or dessert that I wanted.
There were other members of the party who also couldn’t order what they wanted
We were only told after we sat down there were no ribs or Pide. They had run out of apple juice.
No hot drinks and unable to make smoothies
Really nice food from a varied menu of world cuisine. Lamb Taguine was lovely. Always a nice atmosphere when we go.
I would book again but when we went it was quite chilly sitting inside and everyone kept there coats on same throughout the restaurant the Air conditioning obviously wasn’t working properly. Couldn’t fault the food or service so would definitely return
I enjoy the food and good value for money that Giraffe offers. Howeve, the opening times at Lakeside are ridiculous. I booked a 7pm table to overhear a waitress tell people coming in that they closed at 8pm. Plus, this was a Bank Holiday weekend. I certainly would not have booked a table at 7 if I knew it was closing an hour later. Very disappointing.
We always have great food at Giraffe, the menu is varied and delicious and the staff always have a smile. Would highly recommend!
The service was very strained, the food was very bland and the value worked out very poor when an offer was not as good as it sounded!
Was here for Mother’s Day. It’s was good.
Food was good. One member of our party got there food late when the rest of us had finished. Waitress then started clearing before we had all finished. Not my best experience. We didn’t stay for dessert.
Service was brilliant. Very attentive and we were not rushed even though it was a busy day
Had a very rude front-of-house person that was more than happy to tell me there were no tables available, but the restaurant was less than half full at the time.
After standing there and looking in OpenTable, I booked a table for 10mins time, returned and then was promptly shown to our table.
Food came out cold too; deeply disatisfying visit to a typically decent venue.
too much to choose from,however the cocktails were not up to par,I wouldn't buy them again
Food was very reasonable especially with the 2 for 1 on both starters and mains. My chicken milinase was lovely - wasn’t too keen on my starter was abit to spicy for my liking - restaurant was quiet so got served quickly
Fantastic staff and great food resulted in an enjoyable visit. Will certainly be going back.
It was a pleasant experience, celebrating our 20 year olds birthday. The sharing starter could have been more substantial but what we had was well presented & tasty.
We had 4 steaks & one of them was inedible, being tough & chewy. In fairness we did get a £10 discount!
On reflection, we should have probably received the full discount of the actual meal, which was about £15!
The overall experience was ok, but didn’t exceed my expectation.
We had a meal here on Friday 1 March, it wasn't as busy as most places for a Friday night and we were seated straight away even though we were a bit early for our reservation. It took 20/25 minutes for our server to come and take our drink order. My boyfriend ordered a Budweiser and I had a Corona - Mine came in a bottle as usual but his came in a half pint glass and was a bit flat - it looked like a glass of apple juice!
When we finished our starters we placed our knives and forks on the empty plate and put it to one side, our server walked past the plate several times and even took another drink order and walked off an left the plate! Then during our mains (about half way through) our server came over and asked if the food was okay, which we said it was, she then asked if we would like to look at the dessert menu... It isn't a major problem being asked, but it was just strange to be asked when I am only a little way into my mains.
We did notice other tables having the same problems as us with timings (having to wait a while to be served etc). Our server was a nice enough girl but we feel that they do need more training on how best to manage their time.
I love the food at Giraffe and it is excellent value with the offers and as a Taste card holder. However, many times the restaurant has closed earlier than the advertised closing time. Last Friday the waitress told me that the restaurant would be closing an hour earlier. We were enjoying our wine and cocktails after our meal but had to stop to pay and we felt obliged to leave. Another restaurant along the Boardwalk offered a pleasant place to enjoy a couple more drinks before our evening concluded. I understand that occasionally restaurants may need to close early but this has happened on numerous occasions at Giraffe in Lakeside. Apart from that, it is great place to enjoy delicious food.
Lovely food, great atmosphere and amazing value will definitely come back!
Daughters 11th birthday 7 children 2 adults - Waiter greeted us with a look of dread, did not crack a smile the entire time and had T-shirt that said happy people on the back! he made us feel like an inconvenience only half clearing the table, may be just an error but the experience was under par.
One ladies toilet was out of order and the one that was left looked grubby and in urgent need of TLC not a good impression of standards.
Poor slow service on a Sunday - didn’t even get all the menus!
We booked a table, the service was not great .
Food was good.
We had vouchers which made it good value .
Delicious food, I was impressed to find a few vegan options including dessert!! Also enjoyed the music playing - not too loud, fit well with the environment and created a good ambience. It was quiet but not without atmosphere on a Friday night. Perfect for myself and my husband.
Great staff, we arrived early but our table was ready. Our waitress was accommodating and helpful. Food was served quickly and was delicious. All helped by the 241 voucher.
I’ve eaten at this restaurant a number of times with different people; husband, in-laws, kids and with friends and every time the food and service has been excellent. The staff are very knowledgable about the menu and always make great recommendations.
Have used Giraffe lakeside for a catch up with cousins for the last 3 years.its easy to book a table and the food and service is good.kids eat free and the resteraunt is very child friendly
Great location, quiet ambience,friendly service and lovely food!
Great value with a 40% off voucher and £10 bottle of house wine. Service poor compared with other restaurants at Lakeside.
Arrived for our booked table for breakfast. Restaurant was closed even though it was advertised open on Lakeside website, open table website & Giraffe Website, there was a line of about 5 other parties. Staff were visible from the window however didn’t acknowledge the line outside. After 20mins of waiting a chef came over to say the restaurant wasn’t opening. Pretty poor services will never book again!!
Dreadful experience. 6.30pm booking on a Saturday. Starter after 45min wait which was a nice selection of tapas and then another 1hr 20 wait for mains which was microwave heated and dry. So disappointing. Then the 10% service charge was automatically added to the bill. Didn't leave till 9pm in a rush and we ended up missing the first 30 minutes of the cinema film we wanted to see.
Giraffe - Lakeside is rated 3.6 stars by 29 OpenTable diners.