Giraffe - Portsmouth
Restaurants you may also like
We were very well looked after. The food was great. My only criticism was it a bit chilly but that was just my preference.
Very helpful staff and nice meal. Would definitely recommend.
We booked a table for new year got there 15 mins early to be told they were closed no one came out and told but saw us standing there wouldn’t book again and definitely wouldn’t recommend absolutely disgusting we then had difficulty finding a restaurant to eat at on New Year’s Eve
Disappointing , visited Friday 20th December at 20.30 pm, venue was NOT busy. Service was very slow, waitress struggled to understand English, had to chase beer order 3 times. The meat on the main course of open burrito was cold - would not go again
Pre-booked a table for a Christmas meal under the impression that we were booking the festive menu with a free glass of prosecco. Upon arrival, we were advised that we were supposed to pre-order food although this was not advised of in any confirmation email. The manager was really good and honoured the deal. The food was good as well. The reason for my lower score was the bill. When received it did not show the deal we had been offered. When we queried it we were told that the deal would only save us a matter of pence but that they would reduce the bill by applying student discount. Just seemed really odd and slightly suspicious.
The service and food was excellent, my only slight negative was that we were sat next to a window on a chilly windy evening so there was a draft and felt a bit cold in there. Otherwise, an excellent evening, many thanks.
Really lovely, helpful and friendly staff, our waiter in particular was fab.
Very friendly staff made us feel welcome. Katsu curry and fish & chips were delicious
Arrived before the booking but didnt have to wait, on arrival was given a table straight away. Ordered our drinks and some starters, they come out within 10 minutes and were absoutely delicious! Mains followed shortly after. We were in at 5:50pm and out by 7pm that's with starters, main and deserts! So worth the money. Friendly staff and a lovely place
Have emailed Giraffe to complain. Booked online through OpenTable stating one of the party required gluten free. One dish on the menu only marked gluten free on further questioning the manager could not confirm it was or that it had been kept separate from non gluten free products. We left. Not good enough Giraffe.
Excellent service from the moment we entered, Drinks arrived promptly and our order taken quickly. Changes for dietary requirements were not too much trouble. Service was efficient, quick and friendly.
Service was ridiculously slow........won’t be going back
Awesome food, great place to enjoy time with loved ones.
Food was great and very very quick cocktails where great
Very quiet, staff could have been a little more attentive considering how quiet the place was.
Food was amazingly quick and very hot. The service was superb for our first experience in a long time.
The only down side was that the gratuties which should be compulsory.
We visited for my daughters birthday exactly a year after our first visited for the same occasion as she asked to go back.
Last time service was fab, balloons, little giraffes on table for kids etc and great warm welcome.
This time, although I’d prefer booked and said it was my daughters birthday no real effort had been made.
Waiter was slow to get drinks order, had to keep chasing and then when drinks came only half came then 5 mins between rest.
When ordering on kids meal my son ordered something that came with chips but my daughters didn’t so I asked whether we could just have a few extra fries on the side for her and was told that I needed to order a side portion which I felt was ridiculous given the size of our parties order so I mentioned this and was then but charged.
I believe that there was supposed to be a kids eat free deal but having now looked at the bill we were charged £6.95 per child. Can this be refunded?
Sad experience as was so impressed a year ago hence coming back.
Quality of food was great, portions a little on the small side.
We were a party of 2. Upon entering the first thing we saw was that the bar was littered with dirty glasses. We were then told there was a wait for food (not told how long), this was accepted as the restaurant didnt look overly busy. Ordered drinks which took about 15minutes to arrive. Our meals then took over an hour to come out and upon this both were lukewarm. We didnt want to swap for new meals as didnt know how long the wait would be to have a fresh meal. Did mention when asking for the bill and they took the cost of one meal off, grateful of the acknowledgement.
Dont know if short staffed that particular day as we have had meals at other branches without any issues but this experience has completely put us off revisiting.
Because I had to get my only menu and the service was not great. I had to get my husband birthday my self to take home.
Food was lovely and a nice range available on the menu. Service was terrible, 4 or 5 staff standing around whilst customers waiting to have tables cleared / get the bill etc. The only restaurant in the area that was empty on a busy Friday evening. Very put off by the mandatory service charge that we were not informed about until receiving the bill, especially as the service was so poor. Mid-range value wise but would not recommend or return to this restaurant.
There were two staff serving outside for a total of 7 tables. Neither were polite or attentive and seemed indifferent. I had to ask for menus etc. Both children had the meal deal and I had to ask for the toy at the end as it wasn't given.
The breakfast food was very over priced. £1.75 for a dried up bit of cheese as an extra. Though it would be more than one bit. Also, they forgot the avocado on the breakfast. The service and staff were very good, but wouldn’t go back for breakfast
Good atmosphere, nice decor and with light airy feel. Unfortunately our bench seat in the booth we were seated at, was ripped and uncomfortable to slide along. Good extensive menu which I could have chosen several dishes from. Service was prompt and food was well presented. We felt the charge for £1.95 for soda water and lime was a little expensive, as we normally pay 70pence for the cordial and are not charged for water elsewhere. Otherwise enjoyed our visit.
Food was very cheap. Not good quality. Much better places for same prices in gunwhalf
The gyoza were hard, and crispy, not at all sticky. The rice was stuck together in a lump.
Lovely food very well organised and efficient. Friendly
We really appreciated the Vegan options and the care taken for my daughter with allergies.
Two children running around, ignored by accompanying adults, were quickly and efficiently by a member of staff. He almost received applause!
Wonderful service and food, could not fault it. Will be back another time soon. Thank you
My son has a dairy allergy and the waitress was incredibly accommodating and understanding (as we later found out she is vegan). Sadly due to an error in the kitchen my son was served normal ice cream, rather than the vegan ice cream we ordered........we ordered it for the WHOLE table so not just an oversight of one dish. He suffered an allergic reaction which was luckily mild as we gave him the tiniest bit as a double check it was ok, thank goodness, a whole spoonful would have sent him into anaphylactic shock, whereas this tiny amount was controlled with piriton. The general manager and all staff we encountered could not do enough to help and support us through this, and assured us that a full review of their processes regarding allergens is undertaken and retraining will be given. I genuinely believe that this will happen and can't praise the staff enough, however, this does not detract from the fact our son was put in serious danger due to an 'oversight or error'.
Perfect! The lovely waitress was very accommodating as I gave an audio disorder and I was struggling that day. I explained and she moved our seating to an inside booth near the back to try and help me feel more comfortable. She was lovely and kind and kept checking if I was ok during the meal. Nothing was too much trouble. Fantastic customer service and have recommended this restaurant to others.
I have had some amazing dining experiences in Giraffe Gunwharf Quay in the past however I cannot rate my visit on this occasion as a good one. The reservation I made online the day before our visit had not reached the team at the restaurant so neither had the fact this was for my daughters 16th Birthday meal. Luckily they managed to lay a table up for 6 of us although it was in the corner back of the restaurant and staff were constantly going past the back of my chair to get to some sort of room. We had to chase for our order to be taken, chase for our table to be cleared and chase for a pudding order to be taken. Much of the restaurant was empty by the time we left at 6pm and most of the staff had clocked off. I would not go back to giraffe. The food was not hot and the flat bread meat feast was basically a pizza with a thick bread base. I didn’t eat the base just scraped the topping off and ate it with my extra side of sweet potato fries. When the lady cleared my plate she asked me if I’d like a take away box for the base! Omg! I would recommend the cocktails, sundowner was delicious! Shame.
Nice food and friendly staff, a good overall experience
Over 10 mins before waitress came to take drinks order. Then gave good order and we were just forgotten about. Didn't check if food was OK, forgot to bring drinks over and then forgot to ask if we wanted pudding which we did. I wouldn't mind if it was busy but it was really quiet. First and last time.
Great value, great food, lovely setting. Very impressed and my children loved it
Incredible service with lovely food.
LOVELY BRUNCH MENU. FOOD EXCELLENT. WAITRESS FABULOUS!
Mother’s Day breakfast, food and service were both great. Staff friendly and approachable. Free mother’s day meal too which we weren’t expecting so it was a nice surprise when we got the bill! Thank you
Food was nice and we had a kids eat free offer which made it reasonable but the service was very slow, puddings came out and different times and the bill was wrong (by over £20).
Great food and good value with the 2 for 1 offer.
Service is always good and the staff are very efficient and polite.
Great food, friendly service and lively views our lunch was perfect.
Giraffe - Portsmouth offers takeaway which you can order by calling the restaurant at 023 9283 3787.
Giraffe - Portsmouth is rated 3.6 stars by 68 OpenTable diners.