Giraffe - Portsmouth
Giraffe Feel Good Christmas: 2 courses £15.95 / 3 courses £18.95
Book your party before the 27th November and receive a free upgrade to 3 courses and a free glass of prosecco for all. To secure your booking the party organiser will be required to provide their credit card details. £5 per person will be charged only if the booking is cancelled within 48 hours, or in the event of a no show. If there are any amendments required for your booking please allow us at least 24 hours notice. No discount or promotions to the Christmas menu.
Terms and Conditions: Maximum of 20 diners. Includes Tax, excludes service. For bookings over 20 diners, please contact the restaurant directly to check availability
Valid For: 4 - 20 people
Starts: 6 November 2019
Ends: 31 December 2019
Availability: Sun 09:00-22:00
Food was great and very very quick cocktails where great
Very quiet, staff could have been a little more attentive considering how quiet the place was.
Food was amazingly quick and very hot. The service was superb for our first experience in a long time.
The only down side was that the gratuties which should be compulsory.
We visited for my daughters birthday exactly a year after our first visited for the same occasion as she asked to go back.
Last time service was fab, balloons, little giraffes on table for kids etc and great warm welcome.
This time, although I’d prefer booked and said it was my daughters birthday no real effort had been made.
Waiter was slow to get drinks order, had to keep chasing and then when drinks came only half came then 5 mins between rest.
When ordering on kids meal my son ordered something that came with chips but my daughters didn’t so I asked whether we could just have a few extra fries on the side for her and was told that I needed to order a side portion which I felt was ridiculous given the size of our parties order so I mentioned this and was then but charged.
I believe that there was supposed to be a kids eat free deal but having now looked at the bill we were charged £6.95 per child. Can this be refunded?
Sad experience as was so impressed a year ago hence coming back.
Quality of food was great, portions a little on the small side.
We were a party of 2. Upon entering the first thing we saw was that the bar was littered with dirty glasses. We were then told there was a wait for food (not told how long), this was accepted as the restaurant didnt look overly busy. Ordered drinks which took about 15minutes to arrive. Our meals then took over an hour to come out and upon this both were lukewarm. We didnt want to swap for new meals as didnt know how long the wait would be to have a fresh meal. Did mention when asking for the bill and they took the cost of one meal off, grateful of the acknowledgement.
Dont know if short staffed that particular day as we have had meals at other branches without any issues but this experience has completely put us off revisiting.
Because I had to get my only menu and the service was not great. I had to get my husband birthday my self to take home.
Food was lovely and a nice range available on the menu. Service was terrible, 4 or 5 staff standing around whilst customers waiting to have tables cleared / get the bill etc. The only restaurant in the area that was empty on a busy Friday evening. Very put off by the mandatory service charge that we were not informed about until receiving the bill, especially as the service was so poor. Mid-range value wise but would not recommend or return to this restaurant.
There were two staff serving outside for a total of 7 tables. Neither were polite or attentive and seemed indifferent. I had to ask for menus etc. Both children had the meal deal and I had to ask for the toy at the end as it wasn't given.
The breakfast food was very over priced. £1.75 for a dried up bit of cheese as an extra. Though it would be more than one bit. Also, they forgot the avocado on the breakfast. The service and staff were very good, but wouldn’t go back for breakfast
Good atmosphere, nice decor and with light airy feel. Unfortunately our bench seat in the booth we were seated at, was ripped and uncomfortable to slide along. Good extensive menu which I could have chosen several dishes from. Service was prompt and food was well presented. We felt the charge for £1.95 for soda water and lime was a little expensive, as we normally pay 70pence for the cordial and are not charged for water elsewhere. Otherwise enjoyed our visit.
Food was very cheap. Not good quality. Much better places for same prices in gunwhalf
The gyoza were hard, and crispy, not at all sticky. The rice was stuck together in a lump.
Lovely food very well organised and efficient. Friendly
We really appreciated the Vegan options and the care taken for my daughter with allergies.
Two children running around, ignored by accompanying adults, were quickly and efficiently by a member of staff. He almost received applause!
Wonderful service and food, could not fault it. Will be back another time soon. Thank you
My son has a dairy allergy and the waitress was incredibly accommodating and understanding (as we later found out she is vegan). Sadly due to an error in the kitchen my son was served normal ice cream, rather than the vegan ice cream we ordered........we ordered it for the WHOLE table so not just an oversight of one dish. He suffered an allergic reaction which was luckily mild as we gave him the tiniest bit as a double check it was ok, thank goodness, a whole spoonful would have sent him into anaphylactic shock, whereas this tiny amount was controlled with piriton. The general manager and all staff we encountered could not do enough to help and support us through this, and assured us that a full review of their processes regarding allergens is undertaken and retraining will be given. I genuinely believe that this will happen and can't praise the staff enough, however, this does not detract from the fact our son was put in serious danger due to an 'oversight or error'.
Perfect! The lovely waitress was very accommodating as I gave an audio disorder and I was struggling that day. I explained and she moved our seating to an inside booth near the back to try and help me feel more comfortable. She was lovely and kind and kept checking if I was ok during the meal. Nothing was too much trouble. Fantastic customer service and have recommended this restaurant to others.
I have had some amazing dining experiences in Giraffe Gunwharf Quay in the past however I cannot rate my visit on this occasion as a good one. The reservation I made online the day before our visit had not reached the team at the restaurant so neither had the fact this was for my daughters 16th Birthday meal. Luckily they managed to lay a table up for 6 of us although it was in the corner back of the restaurant and staff were constantly going past the back of my chair to get to some sort of room. We had to chase for our order to be taken, chase for our table to be cleared and chase for a pudding order to be taken. Much of the restaurant was empty by the time we left at 6pm and most of the staff had clocked off. I would not go back to giraffe. The food was not hot and the flat bread meat feast was basically a pizza with a thick bread base. I didn’t eat the base just scraped the topping off and ate it with my extra side of sweet potato fries. When the lady cleared my plate she asked me if I’d like a take away box for the base! Omg! I would recommend the cocktails, sundowner was delicious! Shame.
Nice food and friendly staff, a good overall experience
Over 10 mins before waitress came to take drinks order. Then gave good order and we were just forgotten about. Didn't check if food was OK, forgot to bring drinks over and then forgot to ask if we wanted pudding which we did. I wouldn't mind if it was busy but it was really quiet. First and last time.
Great value, great food, lovely setting. Very impressed and my children loved it
Incredible service with lovely food.
LOVELY BRUNCH MENU. FOOD EXCELLENT. WAITRESS FABULOUS!
Mother’s Day breakfast, food and service were both great. Staff friendly and approachable. Free mother’s day meal too which we weren’t expecting so it was a nice surprise when we got the bill! Thank you
Food was nice and we had a kids eat free offer which made it reasonable but the service was very slow, puddings came out and different times and the bill was wrong (by over £20).
Great food and good value with the 2 for 1 offer.
Service is always good and the staff are very efficient and polite.
Great food, friendly service and lively views our lunch was perfect.
Really really enjoyed my meal and the restaurant has such a good vibe. Will definitely be back!
This was my first visit to Giraffe and will probably be the last.
Although we made a booking on line they had no reservation for us - they just added a chair to a free table.
My meal (cheesy burger) was mediocre. My daughter's meal was chicken malay curry and it was awful. The chicken was covered in skin as well as being grissley; a good quality chicken breast should not be like this.
The only silver lining was we had a voucher so the meal did not cost us any money!
The quality of food was poor, the prawn dish had to be sent back as the prawns were clearly past their best. Although the cost of the prawn dish was taken off the bill, the rest of the food was not great and certainly expensive!
Good service with a great choice off foods on the menu. It was very tasty and a good price
Very disappointing!! There was a wait if over 45 minutes for food, no communication on this delay when ordering. This was disappointing as we’d booked a table in advance. When the food did arrive, some of it was cold. I’ve visited giraffe on many occasions and this is the only bad occasion. I hope it was a one off or I’ll be avoiding the place in future. It’s also worth noting that when I went to pay they didn’t mention the vouchers/offers I get as subscriber to their email list!!
Very good food and very friendly staff. Can't fault a thing
In the past I have experienced lovely food here but on the last two occasions I have been rather disappointed. This time there were a number of items not available, plus we were informed that they had run out of cheese, which affected other options as well, luckily I do not like cheese so did not matter that much. I choose Kaarage Chicken, it arrived minus sesame seeds and chilli and was so fatty I could not eat it. You should state if the skin is left on. The Beef Bulgogi bowl was missing coriander and lime wedge.
I will leave it a while before I visit again.
The food here was ok but some of the food order wasn’t particularly great.
It was mainly in the dessert area.
The cheesecake and Elton mess were not what my fiends expected.
The service was ok but the main person serving seemed to have an attitude with us which didn’t go down very well. The gentleman after him was extremely nice and friendly.
The restaurant was also extremely cold and we were told nothing could be done about it as there was hardly anyone in there. Yet there was a heater over by the bar!
I’m not sure if we would head back there for food however, they do have a good selection on their menu and we were impressed by the vegetarian and vegan options.
This is the first time we have been to Giraffe. The food was tasty and they had a really good variety. Will be back again soon
I came with my 6 year old daughter, she loved the food and activity pack provided. The staff were so helpful and we will be returning.
Also good choice of vegaterian options
Good selection of starters, mains & desserts at good value for money costs. Attentive and helpful staff. Had a lovely evening with our friends.
Too many kids
Lovely foods and friendly staff good price feel te