Skip to main content
OpenTable logo
  1. Home
  2. United Kingdom
  3. London
  4. South East London
  5. Southbank
Giraffe - Giraffe - South Bank, London,

Giraffe - South Bank

3.7
3.7
976 Reviews
£25 and under
Fusion / Eclectic

Our biggest restaurant with stunning views over the river Thames, you can find us at the front of the Royal Festival Hall, only moments away from the London eye and all the Southbank galleries & theatres. Often a queue but it moves quickly.

Make a booking

2 people

May 2022
Mon
Tue
Wed
Thu
Fri
Sat
Sun
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
19:00


Booked 28 times today

Order delivery or takeout

Delivery

  • Logo image for Deliveroo
  • Logo image for Uber Eats

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Fusion / Eclectic

  • Hours of Operation

    Mon–Fri 10:00–22:00
    Sat 09:00–22:00
    Sun 09:00–21:00

  • Phone number

    020 8457 2776

  • Payment Options

    AMEX, MasterCard, Visa

  • Dress Code

    Casual Dress

Popular dishes

Menu

View menu on restaurant's website

What 976 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.7
3.7 based on recent ratings
  • 3.6Food
  • 3.7Service
  • 3.7Ambience
  • 3.8Value

NoiseEnergetic

Loved For

  • South East London

    Child Friendly

Sort by

Filters

  1. CB

    CarlyB

    London

    2 reviews

    2.0

    2 reviews

    Dined 1 day ago

    overall2food2service3ambience2

    Fine, food salty but okay. Coffee good and service fast

  2. RR

    RachelR

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food4service4ambience4

    The staff were very attentive particularly with our daughter and our food and service were amazing. Will definitely be back again.

  3. AD

    AndresD

    Gloucestershire

    2 reviews

    3.0

    2 reviews

    Dined on 7 May 2022

    overall3food1service4ambience3

    The service was good. Staff were very friendly and attentive. The food however wasn’t great. I ordered a steak and fries and my friend some Thai noodles with duck. The steak was greasy and overcooked, the fries were stiff. The noodles were drenched in sauce.

  4. JS

    JamieS

    1 review

    5.0

    1 review

    Dined on 29 April 2022

    overall5food5service5ambience5

    Excellent experience at Giraffe Southbank…..lovely food served quickly and brilliant service. Couldn’t fault it.

  5. DL

    DeeL

    London

    2 reviews

    5.0

    2 reviews

    Dined on 29 April 2022

    overall5food4service5ambience5

    V friendly service and didn’t rush us to leave. Several people watched our table

  6. SB

    ShelleyB

    London

    3 reviews

    3.0

    3 reviews

    Dined on 29 April 2022

    overall3food4service2ambience3

    It was ok, the food was good but the waiters were forgetful

  7. D

    David

    London

    1 review

    2.0

    1 review

    Dined on 26 April 2022

    overall2food2service4ambience2

    The chips were cold, the apple crumble was overdone.

  8. G

    Greg

    London

    1 review

    4.0

    1 review

    Dined on 26 April 2022

    overall4food4service5ambience3

    Value for money with quick and friendly service. Service charge added to bill to make it easy.

  9. EL

    ELAINES

    1 review

    3.0

    1 review

    Dined on 24 April 2022

    overall3food3service5ambience4

    I had never been to this pub before and although the service was very good I was disappointed that the chips with my fish were almost cold.

  10. JS

    JulieS

    London

    3 reviews

    1.0

    3 reviews

    Dined on 24 April 2022

    overall1food1service1ambience2

    Hot food was served cold, service was untrained staff who acted like they didn’t want to be there, not paying attention and making mistakes. Overall a disappointment and would not go back.

  11. M

    Milliecent

    1 review

    2.0

    1 review

    Dined on 23 April 2022

    overall2food2service2ambience2

    Limited menu with regards to what the restaurant now offers, especially Vegetarian/vegan options, then when ordering from the so called available menu so many items were not available some we were told about when trying to order then others the waiter came to tell us after we ordered. From sizes of cups, alternative milk, not t available to the toast now buttered before t is served. We used to really enjoy Giraffe with family and friends but this visit was a negatively one. Portions are a-lot smaller, half our party had eaten their food before ours had arrived .

  12. SJ

    SJC14

    1 review

    4.0

    1 review

    Dined on 23 April 2022

    overall4food3service5ambience4

    We had the bottomless brunch, the food was fine but the service was excellent. Really friendly and attentive.

  13. MM

    MohammedM

    London

    1 review

    3.0

    1 review

    Dined on 22 April 2022

    overall3food3service4ambience3

    This is a standard chain type of restaurant. The food is perfectly acceptable but not exceptional. The service was efficient however. The bathroom needs some renovation as there is a missing toilet seat and broken tap as examples.

  14. JS

    JohnS

    London

    14 reviews

    2.0

    14 reviews

    Dined on 22 April 2022

    overall2food2service2ambience2

    This venue is fine for families with kids or groups of young people, but it’s a complete turn-off for older people like me and my wife. It’s incredibly noisy and shabby with too many tables and the toilets are awful.

  15. JM

    JackieM

    1 review

    4.0

    1 review

    Dined on 22 April 2022

    overall4food5service3ambience4

    The staff were not great when we asked to move table but once moved great service and food

  16. BT

    BryonyT

    London

    5 reviews

    5.0

    5 reviews

    Dined on 22 April 2022

    overall5food5service5ambience5

    Had a lovely meal outside. The staff were fab with the kids. A great experience.

  17. RH

    RogerH

    1 review

    5.0

    1 review

    Dined on 20 April 2022

    overall5food5service5ambience4

    Food was great and served very promptly. Reasonable value for money, especially considering the location. Only negative was a lot of people packed in so tables a bit cramped.

  18. SJ

    StephenJ

    London

    1 review

    1.0

    1 review

    Dined on 19 April 2022

    overall1food3service1ambience3

    It wasn’t busy when we arrived but they still managed to mess up the order. They forgot my Husband’s meal and so we waited while they cooked his! No apology and no discount off final bill. This was a day out with the family in London and it didn’t start well with this service. Annoyed that tip is already added to the bill but this would explain why there was no incentive to provide good customer care!

  19. MM

    MadelineM

    London

    1 review

    3.0

    1 review

    Dined on 18 April 2022

    overall3food3service4ambience4

    Adult food nice but kids meal poor Kids burger had fatty hard lumps in so my daughter wouldn’t eat it. Then ordered her sausage and beans but she said sausage was hard. £9 so kids beans and 1 sausage, with small desert very poor

  20. l

    lottelondon

    London

    2 reviews

    1.0

    2 reviews

    Dined on 18 April 2022

    overall1food1service3ambience3

    Food was poor quality, the chicken kebab was dry and over cooked

  21. VL

    VerityL

    London

    1 review

    2.0

    1 review

    Dined on 17 April 2022

    overall2food3service3ambience2

    Decent enough meal at Giraffe. Staff were fine, nothing special despite it being my son's birthday and were more involved talking to each other. Toilets were a mess. We had fond memories of eating there some years back but would definitely not rush back now.

  22. H

    Harriet

    1 review

    2.0

    1 review

    Dined on 16 April 2022

    overall2food4service1ambience2

    Really nice, cheap and cheerful food. Served remarkably quickly which was weird because it took over half an hour before anyone took our order! We were also seated and then another member of staff came over 5 minutes later and told us off for sitting there as the area was apparently closed. When we explained we'd been seated there by the waitress, he didn't apologise and just demanded that we move which we did. Then came the wait for anyone to notice we were there. Just awful, awful service and rude staff. A shame because the food was nice and the area itself is lovely!

  23. JW

    JaneW

    London

    1 review

    3.0

    1 review

    Dined on 16 April 2022

    overall3food3service2ambience4

    Very busy and slow service, main meal took over an hour to arrive. Staff were polite and apologetic. Food was good

  24. WJ

    WendyJ

    1 review

    3.0

    1 review

    Dined on 16 April 2022

    overall3food5service5ambience3

    I was taken to Open Table when I went on to the Giraffe South Bank website. I believed I had a booking for 2 hours (we were a table of 3). When I got to Giraffe the Manager told me that THIS Giraffe did not take bookings, she was unbelievably rude and unhelpful and told me that as a 'compromise' I could have 1 hour 45 minutes. As it turned out there were empty tables inside for the entire time we were in the restaurant so I am not sure what the need was to tell me we could only have 1 1/2 hours. Other than the unhelpful Manager the serving staff could not have been friendlier or more helpful and the food was good

  25. OT

    OpenTable Diner

    Newcastle

    2 reviews

    5.0

    2 reviews

    Dined on 15 April 2022

    overall5food5service5ambience4

    Lovely fresh food and very quick. Also very reasonable as it’s in middle of London

  26. ZC

    ZoeC

    Devon

    1 review

    5.0

    1 review

    Dined on 15 April 2022

    overall5food5service5ambience5

    Had a lovely brunch here. Great food, great value and the staff were friendly and attentive.

  27. OT

    OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined on 14 April 2022

    overall3food3service2ambience4

    Very slow service, food was not hot, plates chipped. Food was tasty and prices not bad.

  28. LR

    LucyR

    London

    1 review

    1.0

    1 review

    Dined on 14 April 2022

    overall1food3service1ambience1

    Miserable staff, unhelpful and no customer service skills. Cold drinks/cocktails were warm and food was cold.

  29. AM

    AliceM

    London

    1 review

    2.0

    1 review

    Dined on 14 April 2022

    overall2food3service1ambience1

    Awful service. Missing drinks, water for table never arrived, had to find own condiments. Asked twice for bill and had to wait a long time.

  30. EF

    EFWB

    1 review

    2.0

    1 review

    Dined on 14 April 2022

    overall2food3service2ambience3

    Table wasn’t available for us when we arrived, had to wait 15 mins for table to be ready although we’d booked a table ahead of time. Drink order took 30 mins to arrive, arriving after we had finished our food.

  31. E

    Eddie

    1 review

    2.0

    1 review

    Dined on 14 April 2022

    overall2food1service2ambience1

    Extremely noisy, extremely dirty. Food on the floor. Sauce splatters on the walls. We were shown to a very noisy table despite having asked for a quiet table when booking, but the waitress did at least move us when we complained. We were then ignored by staff for 15 mins. There was only one hot veggie option on the menu which I didn't want, so we ended up leaving without anyone noticing or speaking to us. Giraffe always did attract families with young children, so we expected some noise, but it used to be clean, with efficient staff and it used to have some interesting fresh food with veggie options. Very disappointing.

  32. M

    Melissab

    Hertfordshire

    5 reviews

    4.0

    5 reviews

    Dined on 14 April 2022

    overall4food4service3ambience4

    Often the staff forgot where they were serving but food was good, location was great and good discounts

  33. HB

    HeatherB

    1 review

    3.0

    1 review

    Dined on 14 April 2022

    overall3food3service1ambience3

    It took the waiting staff a long time to take orders. They were busy, but seemed like a lot of staff, so unsure why it took over 20 mins to take our food order. Thankfully the food arrived quickly once the order was taken. It seemed like slot of staff dithering about and not looking at the customers.

  34. e

    em11

    London

    2 reviews

    3.0

    2 reviews

    Dined on 14 April 2022

    overall3food4service3ambience3

    Food orders arrived quickly. Except the dessert. We ordered from a server who claimed to have taken the order but didn't make a note anywhere. We chased multiple times with various staff...eventually someone came and said they were out of stock with 2 of the desserts we had chosen...so we just chose something else for the kids. Even then, we had to chase multiple times, they were getting frustrated with the wait! It took almost 45 mins for a Calippo and a Pineapple and Strawberry skewers! I think that's rather ridiculous! When the bill came, they charged us incorrectly. We asked multiple staff and still no avail. To the point, we had to chase to find a manager like a rat race and get it amended! What started out like a smooth service ended horrendously bad! Staff need more training, don't take orders if you can't take them and not enough staff in general.

  35. B

    Brooke

    London

    1 review

    2.0

    1 review

    Dined on 14 April 2022

    overall2food2service1ambience2

    It was honestly okay, we were a group of teenagers going in for lunch. The food portions were reasonable however none of us liked the food however that could be our own problem. Staff service was okay however the starters and mains came out before drinks and took 30minutes to get the bill after repeatedly asking waiters to come over. The noise was ridiculous with screaming children and a compulsive bell going off every minute. Okay if you want something easy.

  36. N

    Nerk

    London

    1 review

    3.0

    1 review

    Dined on 14 April 2022

    overall3food3service3ambience3

    Convenient location, efficient, friendly staff who accommodated all our group's needs and demands with a smile. Food was quite tasty and the fruit with chocolate dip was a winner with the 8 year old!

  37. DS

    DrSS

    London

    2 reviews

    3.0

    2 reviews

    Dined on 13 April 2022

    overall3food4service3ambience4

    It was alright. Good meal and good value for money. But the service felt a bit rushed, like we were taking up too much time or space for the waiting staff. But maybe we misunderstood the closing procedures for the night.

  38. j

    jess

    1 review

    4.0

    1 review

    Dined on 13 April 2022

    overall4food4service5ambience4

    Very lovely food, staffing service was very efficient and welcoming

  39. CG

    CarrieG

    Dublin

    3 reviews

    3.0

    3 reviews

    Dined on 12 April 2022

    overall3food4service2ambience3

    We were easily seated and our waitress was lovely, but perhaps inexperienced. Our food turned up before our drinks, and one order was wrong (though quickly changed). The food was lovely, though, as was the smoothie. The fruit shoots came in a plastic cup, which made me suspect we’d actually just been given squash. We were going to order desserts as part of the kids meal deal, but our waitress never came back to take the dessert order, so we just got the bill and left. Overall, a bit of a mixed bag!

  40. LG

    LeanneG

    London

    6 reviews

    5.0

    6 reviews

    Dined on 11 April 2022

    overall5food4service4ambience5

    Great place to go with friends and kids. Kids had great time, relaxed family atmosphere and not rushed to leave

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Extra space between tables

FAQs

Giraffe - South Bank does offer delivery in partnership with Deliveroo and Uber Eats.

Giraffe - South Bank is rated 3.7 stars by 976 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

May 2022
Mon
Tue
Wed
Thu
Fri
Sat
Sun
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
19:00


Booked 28 times today

Order delivery or takeout

Delivery

  • Logo image for Deliveroo
  • Logo image for Uber Eats
Google Map for Giraffe - South Bank

Royal Festival Hall Riverside Level 1 London, SE1 8XX

Additional information

  • Area

    Southbank

  • Hours of Operation

    Mon–Fri 10:00–22:00
    Sat 09:00–22:00
    Sun 09:00–21:00

  • Cuisines

    Fusion / Eclectic

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Parking Details

    None

  • Public Transit

    Waterloo

  • Payment Options

    AMEX, MasterCard, Visa

  • Additional

    Full Bar, View, Wi-Fi available

Copyright © 2022 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking LogoPriceline LogoKAYAK LogoAgoda LogoRentalcars LogoOpenTable Logo