The service was really bad - we had to ask twice for everything!

Overcrowded - no social distancing at all. Food arrived cold. Had run out of Prosecco and also unable to make majority of cocktails on the menu. Did make an espresso martini which was vile. Left after only 10mins. Would not recommend or go back.

It was good service, great food and incredibly busy.

My concern is the floor in the ladies toilets was very wet and easy to slip over, also the soap was empty around 3:30pm.

Food and service were good. Waiter was very helpful in finding out a few things about the veggie options for us.

Two people had the burger and they felt the meat was cheap and had bits of bone in it.

It would be nice to have a few veggie options on the menu that are not meat substitutes, eg. A bean burger or some sort of lentil salad.

Overall, we had an enjoyable time - our first outing of 2021.

Amazing! So reasonable with great atmosphere would go again!

Poor food
Poor value for money

Such a disappointing meal, undercooked chicken and very poor availability of dishes so early in the day.

On the website it read tables had roofing and heaters. When we arrived they gave us a table outside the roofing area and without any heating. It was cold and rainy. When it started raining heavily they gave us an umbrella to each adult. We then had to eat, hold the umbrella and help our children at the same time. A very uncomfortable experience

It was very vibrant. Staff are super friendly and accomodating. There was some issues with our meals (nothing major), and they went above and beyond to rectify this and gave us extra treats.

The only issue was that it was cold (we was there at 10pm) so next time I'll bring a blanket. They also had ran out of a few foods and drinks but that just shows how popular it is!

Delicious food, bit pricy however with a student discount it was very reasonable! One of the only places with outdoor heaters so made for a very enjoyable evening in early April outside

The staff were amazing and very accommodating, great food as well!

Fantastic welcome. Great table outside. Ordered drinks for 2 of us until the others arrived. Then ordered food as well. Great value! We ordered another 2 bottles of wine and staff put on heaters late afternoon which was very much appreciated. They even offered blankets! So comfortable and glad to be meeting friends! We stayed until 7.30pm and have booked again for next Thursday! Thank you Giraffe.

Great value for central London. Feels covid secure. Great choice for those first few meals out to ease back into the real world!

This wasn’t my first visit to Giraffe. Our table was ready when we arrived. Service was friendly as always and the food was excellent. There is always a great choice of different types of cousin. Something for everyone. Outside seating was covered with gazebo and there were heaters on too.
Highly recommended.

Cocktails were very reasonable! Very well organised and staff attentive

Lovely place to grab a bite (especially after being in lockdown for months on end) with very friendly staff.

Staff were very welcoming and friendly.
Menu had a lot of choice although the drinks list lacks any information on what is suitable for vegans.
Service was a tad lacking, we never got offered desserts or coffee & it took a while to get someone’s attention to get the bill.

Nice meal, value is always an issue on the south bank so not really their fault, service was really poor, surly and unhelpful. But I think this was our particular server and not in evidence amongst the other staff.

Busy but good food and nice place to stop off for a coffee and a snack.

Christmas turkey dry and lukewarm, sweet potato fries dry and lukewarm. Tasted and felt as if they had been sitting around for a while. Accompaniment really tasty - red cabbage, bacon and fillings in burger bun. Overall OK and good value for money but wouldn’t have again
Love giraffe as great range of choice on menu. Not expensive. Easy to book outdoors table. Service OK but a bit slow but we were there at busy time.
In spite of negative comments will definitely go again

Very nice experience. The setting right next to the Thames is great.

Very nice venue to have a coffee and a meal in, despite the COVID-19 restrictions. I was there at 10:30am and it was very quiet. The service was exceptional, and my meal came remarkably quickly. The food tasted very nice, and was well cooked and pretty hot, given the cold weather. Portions were generous for a breakfast/brunch. The coffee was also excellent.
The staff were friendly and efficient, and produced the bill very quickly when asked.
In all, a lovely venue right by the South Bank Embankment, and well worth stopping off at for a single or family meal.

Brilliant service. Good food. Lovely buzzy atmosphere

This late lunch appointment was booked as it was a convenient location for our 2 tours of London spaces out throughout the day.

The variety of food/drink on the menu was very good & posed a selection headache for me.

The atmosphere, ambience & service was fantastic

We had a fantastic lunch, food was lovely fast and good quality. Very family friendly

Great food, great service, very happy - thank you!

Excellent customer service by the whole team on what was a difficult night, Halloween. The staff did an amazing job, keeping all of the customers safe and ensuring that everyone had a good evening. Well done to all.

Seated on a table labelled "clean and ready to use" which we then cleaned ourselves using hand sanitiser and napkins. Scanned a QR code on the table and ordered and paid for food ourselves. Waitresses brought the food and drinks over but "service charge" was a bit fiery for the level of service we received. Food wasn't great, some of it cold, some overcooked. Bit disappointed really. Kids enjoyed the crayons....

Food was tasty but not piping hot. Didn’t help that the weather was awful and we were sat by the door so it got cold quickly.

The food was really nice but I felt the portions could have been a bit bigger given the price. Overall I'd recommend.

The staff took over 30 mins to take our order - However, I understand it was a busy night.

Tapas starters a huge disappointment. All fried and with same dip. Very badly done.
Very noisy in the restaurant

Had a good experience here during half term it was busy but we expected that, we tried to order our food on the app But after waiting for our drinks for some time we checked with the waiter and it hadn’t registered but they were very quick to come over and take our order in person. We then tried to pay when leaving on the app but that too wouldn’t work so pay the old-fashioned way!

We had a bottomless brunch sat outside, were shown to our table and the heated lamps were great, roaring hot though but the guys turned them down so we were kept warm but not boiling. Bottomless prosecco was definitely bottomless as we only had to ask for a top up once. Food tasty and quick service.
Would definitely choose Giraffe Southbank for a bottomless brunch again.

Great service and great place would
Definitely go again x

Staff are amazing. Food is well priced as are the drinks.

Everything feels rather deep fried / greasy / stale. I ordered food for my daughter and I have to say the food for children was really sub-par with no focus on health as all the food was (as mentioned before) really greasy. Ended up only giving her a little fruit and then fed her when we got home.

However the location, staff and ambience was great it’s just such a shame the food let it down so much.

Normally I love giraffe but this was not a great experience. We were having dinner for my birthday and chose giraffe because you could book outdoors. The food was fine but the service was not great - we were made to feel like an inconvenience and that it was annoying to have to serve guests rather than feeling welcomed.

Food was okay, we ordered a chicken starter - it was pink and cold in the middle. The manger told me he could change it but it wasn’t raw.

Food was poor - not fresh - lacked taste and flavour. Had to send back.

Mango sorbet looked like frozen yogurt- had to send back