Gourmet 4 Newport

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1. OT

   OpenTable Diner

   Bristol

   1 review

   1.0

   1 review

   Dined on 19 November 2021

   overall1food1service1ambience1

   Closed down. Why is this on OpenTable?

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2. BM

   BobM

   1 review

   1.0

   1 review

   Dined on 5 November 2021

   overall1food1service1ambience1

   Business hay finished training Your system does not appear to keep up to date

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3. LG

   LucyG

   1 review

   1.0

   1 review

   Dined on 9 October 2021

   overall1food1service1ambience1

   Gourmet Poor The highlights Raw uncooked food Charged £100 for items on menu that were not available Refund refused 1 member of staff serving entire restaurant Barman unable to open wine or make cocktails as untrained. On Saturday 9th October we attended the Newport branch of Gourmet 4 for a much anticipated anniversary meal. Upon arrival we browsed the menu and ordered an paid for the Bottomless Brunch with much excitement and anticipation. Eventually after 40 minutes a member of staff came over and explained that he was the Waiter/Barman/Manager/Receptionist and the only member of staff serving in both the bar and restaurant that evening and – He was unable to make or serve any alcoholic drinks as he did not drink and did not understand how to do it. He could not open wine The bottomless Brunch we had paid for did not exist and no we could not have our money back. Obviously we were rather shocked by this as we had paid for drinks and cocktails. In the poor beleaguered Waiter/Barman/Manager/Receptionist defence he did allow us behind the bar to pick any drinks we wanted as he was unsure of what else to do and was dealing with numerous takeaway orders. We managed to source 2 bottles of sparkling wine which we then had to open ourselves as the Waiter/Barman/Manager/Receptionist did not know how to. When the food arrived it was adequate fast food, not awful but to describe it as gourmet would be akin to describing Johnny Vegas as beautiful. |The food was interesting served without condiments or cutlery, when we managed to lasso the Waiter/Barman/Manager/Receptionist he managed to source cutlery but advise condiments were not available. I don’t know about anyone reading this but to me a dry, unsalted, un-ketchupped chip is a crime! We then ordered pudding 2 cheesecakes and 1 brownie, we received 1 cheesecake and 1 brownie. After 15 minutes we enquired where the other cheesecake and were told by the Waiter/Barman/Manager/Receptionist “sorry were a

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4. RP

   RichardP

   South Wales

   1 review

   1.0

   1 review

   Dined on 2 October 2021

   overall1food1service1ambience1

   Customer service a joke. We arrived and saw there was around 4 people eating there. We were told its a minimum of 30 for our food to be cooked as they are doing deliveries first. I told them they should look after Customers first

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5. AS

   AlexS

   South Wales

   5 reviews

   2.0

   5 reviews

   Dined on 18 September 2021

   overall2food3service2ambience1

   Restaurant empty, only people there, no atmosphere. Waitress was lovely but didn't understand what white wine was and that it is different to red wine and rose.

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6. l

   lovlon26

   London

   7 reviews

   2.0

   7 reviews

   Dined on 28 July 2021

   overall2food3service2ambience1

   Only us & another table music up high so I found it difficult to hear my friends or waitress speak. The waitress was lovely but it seemed very unorganised & that's down to The Manager. He wasn't aware of the 20% off offer for cinema ticketholders he phoned someone after showing him on the website on my phone. I had booked due to that so annoying when we couldn't get that. He then told us then we had to order on the App we were doing that but not all the menu was on there so waitress took order! Get Your Act Together Gourmet 4 1st & last visit.

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7. OT

   OpenTable Diner

   South Wales

   2 reviews

   5.0

   2 reviews

   Dined on 20 June 2021

   overall5food5service5ambience5

   We had a fab waitress. Food was lovely and good prices. Will definitely return again. The loaded fries was amazing for the value.

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8. OT

   OpenTable Diner

   South Wales

   1 review

   1.0

   1 review

   Dined on 28 May 2021

   overall1food3service1ambience1

   Waited a hour for starters didn’t bring the right starters then another 20 minutes for them to collect plates so just payed for starters and left, very poor service

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9. OT

   OpenTable Diner

   South Wales

   1 review

   1.0

   1 review

   Dined on 28 May 2021

   overall1food2service1ambience1

   Food took nearly two hours to come, when

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