Permanently Closed - Hai Cenato

4
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731 reviews
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£26 to £40
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Italian

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Pre/post Theatre
Casual

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About

This restaurant is permanently closed. Hai Cenato is a NYC-Italian restaurant & bar in Victoria's NOVA complex. Translating as 'Have you had dinner?' in Italian, Hai Cenato serves up lunch and dinner seven days a week. Inspired by New York-Italian cuisine, the menu spans small plates, pasta & risotto, grills and sourdough pizzas. Upstairs, cocktail bar The Drunken Oyster serves classic Italian cocktails with a twist and sparkling 'taptails'. Please note that we only have the afternoon menu available between 2:31 p.m. and 5:29 p.m.
What 731 People Are SayingWrite a review
Overall ratings and reviews
4.0based on recent ratings
4.0
food
3.9
service
3.8
ambience
3.7
value
Noise · Moderate
71% of people would recommend it to a friend
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claireb
London
1 review
Dined on 9 March 2020
Overall4food4service4ambience3

Nice food in a nice setting but nothing remarkable - similar quality pizzas to Franco Manca but at double the price tag... Not sure I'd be running back.

O
Orcayourmumma
London
2 reviews
Dined on 8 March 2020
Overall5food5service5ambience4

Sourdough pizza was delicious , great service and good beer (Fox lager ) , spotless washroom and staff were most understanding when j went out looking for my Dad who was lost on route . Desserts are yummy .

DD
DamianD
London
3 reviews
Dined on 5 March 2020
Overall3food3service3ambience4

Food was nice nothing out of this world but pleasant. Good atmosphere on a wet Thursday night.

MB
MartinB
London
1 review
Dined on 5 March 2020
Overall4food3service4ambience4

Very nice tasty food but you will need a drink afterwards- very salty food!

AS
AmandaS
London
12 reviews
Dined on 4 March 2020
Overall4food4service3ambience4

Lovely pizza and pasta dishes. Buzzy atmosphere. Service was ok but possibly as we were tucked in a bit of a corner. Would definitely go again.

s
steveh
London
2 reviews
Dined on 2 March 2020
Overall5food5service5ambience5

Great food , there cannot be a better Pizza in London ! service friendly and attentive, buzzy atmosphere in a cool environment. I could not recommend more.

RD
RichardD
1 review
Dined on 29 February 2020
Overall3food4service5ambience5

3 stars. Would I recommend? Yes, as I’ll give them the benefit of the doubt.
A good welcome, they fitted us in early and we ordered a starter and main + side. The starter was the arancini to share. It was cold. Fair play , they rectified this and the arancini were superb.
Mains + side. The side arrived 10 mins early, wasn’t hot. Again, rectified and when all delivered at once, food was excellent. Service was good and it’s a great looking restaurant. Dodgy experience on the day...Maybe an off day?

EC
ElizabethC
London
4 reviews
Dined on 28 February 2020
Overall5food4service4ambience4

Perfect for pre-theatre supper. Excellent selection of vegetarian options and interesting cocktails both with and without alcohol.

PR
PR14
London
2 reviews
Dined on 27 February 2020
Overall2food1service2ambience3

Nice ambience, but food was awful - incredibly bland. Wouldn't go there to eat again. Would probably be fine for drinks, but also very noisy, so not somewhere to go to have a conversation!

RD
RosalindD
London
1 review
Dined on 25 February 2020
Overall5food5service5ambience5

This was my second visit to Hai Cenato in two months - love it there! Our server was really attentive and catered to our groups needs very well. We had a nut allergy in the party and the kitchen was very good about removing any trace of nuts where required.
Thank you to the all the team there for making our girly catch up a fun, tasty experience! Will definitely be returning.

RS
RebeccaS
London
4 reviews
Dined on 25 February 2020
Overall5food5service5ambience5

Authentic yummy pasta, quick excellent service too!

T
Theatrelovers
London
2 reviews
Dined on 25 February 2020
Overall5food5service5ambience5

We had small plates like having tapas so we got to taste a variety of dishes.

KN
KN123
London
1 review
Dined on 24 February 2020
Overall3food5service2ambience4

Great food but service was very, very slow. Staff were lovely but there was no one about and they forgot to come back when they said they would. It may just have been understaffed that day. It was my first time going there so I don't know if this was a one off issue or the norm. I would try it again as food and general restaurant was good.

LN
LeeN
1 review
Dined on 24 February 2020
Overall1food1service1ambience3

The pasta was hard when served, and we asked for water on 3 different occasions before actually receiving.

B
Bette
London
1 review
Dined on 20 February 2020
Overall3food3service3ambience3

The staff were rude and the pizza was cold after about 2 slices.

M
Maria
London
3 reviews
Dined on 20 February 2020
Overall2food2service1ambience1

Very inattentive service, had to keep looking for the waitress, observed the same from other tables.
Food was ok, nothing special.
In general staff were not very pleasant and rude at times.
I won’t be coming back.

LK
LizK
Worcestershire
1 review
Dined on 20 February 2020
Overall3food2service4ambience5

The risotto was bland. The penne arrabiata tasted mostly of capers and was quite unpleasant. The pizzas were ok. Overall, very disappointing.

SR
SusanR
1 review
Dined on 20 February 2020
Overall3food2service5ambience5

Very small portions. Unfortunately the pasta was undercooked.
The service and staff were first class
Single Gin and Tonic £12.00 !

O
Olives
London
5 reviews
Dined on 19 February 2020
Overall4food4service4ambience4

Really nice dinner at Hai Cenato. The pasta portions are quite large, so a small would have done me better than the large.

s
vipsw10
London
203 reviews
Dined on 19 February 2020
Overall1food1service1ambience1

My mother always told me if you can’t say anything nice don’t say anything at all. Needless to say I will not be going back some of the worst service I have had ever anywhere I understand things go wrong but it’s how they dealt with that sets restaurant apart.

SO
SheaO
Toronto
1 review
Dined on 19 February 2020
Overall5food5service4ambience5

Great food in a fabulous location.

SS
vipSeeSee
London
10 reviews
Dined on 18 February 2020
Overall2food3service1ambience2

Service has to be really bad for me to request the service charge is taken off the bill, and for me to write a review. Service was really bad. To ask several times for a glass of Prosecco that had been ordered at the same time as a carafe of wine that had arrived was bad enough. To watch the table next to us, who had ordered all their drinks after us, receive all their drinks and have to ask for the glass of Prosecco again after that was worse. To be kept waiting when you’ve requested the bill and then to see your server chatting at length to another member of staff was annoying, but getting the bill and finding an extra glass of Prosecco on it was a bit more annoying. Then to request the service was removed and to not get a single sorry from the server or the manager who subsequently came to deal with it was inexcusable. I’ve worked in restaurants and hospitality, the customer isn’t always right, but when the customer feels they’ve been so badly treated they ask you to take service off the bill, an apology is literally the least you can offer them.

L
Laurence
London
22 reviews
Dined on 18 February 2020
Overall4food5service3ambience4

Fabulous food and great experience. The service wasn't up to par but Antonio really took care of us.

K
K1984
London
1 review
Dined on 18 February 2020
Overall5food5service5ambience5

Service was friendly, but not overt. Food was delicious and they gave our daughter a little sparkler with dessert because it was her birthday.

RS
RebeccaS
London
2 reviews
Dined on 18 February 2020
Overall5food5service5ambience5

We went for a pre-theatre meal and we would definitely return. Delicious food, great service and good value.

KP
KeithP
London
1 review
Dined on 18 February 2020
Overall3food3service2ambience4

Nice surroundings and comfortable seating. Food was decent. Service overly pushy. tried to clear plates on four occasions despite being told we weren't finished.

KL
KatrienL
Cambridge
1 review
Dined on 15 February 2020
Overall3food3service2ambience2

Service was very slow, we had a friendly waiter. The starter food was ok, the mains was rather disappointing and rather expensive for what is was. Not rushing back.

CL
vipCatherineL
London
2 reviews
Dined on 15 February 2020
Overall2food4service1ambience3

Very poor catering for food allergies / religious requirements. We specified a dish have the ham topping removed. It arrived with the ham. When we reminded them of the (religious) dietary requirement, they simply peeled the ham off and gave it back to us. We had to push them to re-prepare a fresh dish which hadn't been in contact with ham. The manager was then pretty obnoxious in dealing with the issue.

m
megzsam2
London
1 review
Dined on 15 February 2020
Overall3food4service1ambience3

I visited Hai Cenato in a Saturday afternoon for pre-theatre lunch in Victoria. We arrived and were told that they didn’t have our booking, however as it was quiet we were seated straight away.
Our waiter (didn’t catch his name) was very friendly and accommodating. We opted for the bottomless pizza and Prosecco. The food was excellent.
Generally was a nice meal until the bill came.
My friend and I split the bill and each paid by card and had decided to leave a tip in cash.
We had ordered a couple of drinks and were still drinking them and chatting when somebody who looked like the manager came over and said “I noticed you didn’t pay the service charge on your bill”
I said “yes I am aware, it is an optional service charge and we would rather leave it in cash” he then responded “unless the service was bad u should pay this. It is our wages!”. He then stood there waiting expectantly and was asking us why we hadn’t paid it. I was quite taken aback at how rude he was and we felt extremely uncomfortable at being questioned. It was extremely awkward and unprofessional and we then decided out of principle that we didn’t want to pay service after that and that we won’t be returning to or recommending Hai Cenato.

M
Mariesie
London
18 reviews
Dined on 14 February 2020
Overall4food5service3ambience4

Food was great! Ordered drinks which came halfway through the meal. Both drinks looked similar and when we asked which one was which the waiter said I don't know and walked off. This was hilarious but obviously not good service.

EW
EllenaW
Manchester
1 review
Dined on 14 February 2020
Overall3food4service