Hai Cenato

3.9
338 reviews
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£26 to £40
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Italian
Top tags:
  • Casual
  • Pre/post Theatre
  • Lunch
Hai Cenato is a NYC-Italian restaurant & bar in Victoria's NOVA complex.

Translating as 'Have you had dinner?' in Italian, Hai Cenato serves up lunch and dinner seven days a week. Inspired by New York-Italian cuisine, the menu spans small plates, pasta & risotto, grills and sourdough pizzas.

Upstairs, cocktail bar The Drunken Oyster serves classic Italian cocktails with a twist and sparkling 'taptails'.
Dining Style
Casual Dining
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Cuisines
Italian
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Hours of Operation
Monday - Saturday: 12:00 - 14:30 and 17:30 - 22:30



Sunday: 12:00 – 14:30 and 17:30 – 22:00
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Phone number
020 3816 9320
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Payment Options
AMEX, MasterCard, Visa
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Dress Code
Casual Dress
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Executive Chef
Paul Hood
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Additional
Bar Dining, Full Bar, Wheelchair Access
What 338 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
4.0
food
3.8
service
3.8
ambience
3.5
value
Noise · Moderate
77% of people would recommend it to a friend
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4.0Dined 3 days ago

Great food. Friendly service, though it could have been a bit speedier. Overall a very good experience.

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2.0Dined on 14 June 2018

Nice venue. Both pizza's came out with parts which were a bit burnt. Looked around and I could see others that were the same, so not sure if that's their thing but would prefer that not to be the case.

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5.0Dined on 13 June 2018

A lovely restaurant. We were warmly welcomed by the staff who were all very friendly and helpful. The cocktails were absolutely delicious and the menu great (even for a very fussy vegetarian!) Even had a little birthday song from our waiter! Good value and we didn’t feel rushed at all. Just right before heading to the Victoria Palace Theatre, perfect location.

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5.0Dined on 12 June 2018

Good service, good ambiance, good food!! I will definitely go again.

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5.0Dined on 12 June 2018

Food was good but service could have been a bit more attentive. It wasn’t bad, but could have been just that little bit more responsive.

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5.0Dined on 9 June 2018

We had a lovely post-theatre meal. We did a bit of a tapas and the staff were great and very accommodating. Lovely food -- especially the burrata! Yum!!!

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4.0Dined on 9 June 2018

Absolutely fine but expected something more given the Jason Atherton connection

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2.0Dined on 2 June 2018

A restaurant is often measured by how they manage mistakes, and Hai Cenato, just around the corner from the Victoria Palace, fell down badly in managing a waiter/kitchen staff timing fail. They each blamed the other, with studied speeches from both waiter and management about how long it takes a restaurant kitchen to grill a piece of beef (really?), suggesting this wasn't the first time.

With pizza and a grilled steak as main courses, and a charcuterrie platter as the appetizer, our table waited a full hour and ten minutes from our table seating to the delivery of main courses (this despite being literally the first customers in the restaurant and orders into the kitchen 17:30). Sadly, we appeared to be one of at least four tables in similarly dire timing cirumstances; within our section of the restaurant we saw two tables get up and leave, and at least two others anxiously wolfing down food delivered surprisingly late. For a quick pre-theatre dinner (about which the restaurant was twice alerted), the timing was simply a disaster. After our third entreaty about the delivery of our meal, the waiter finally ran away and hid.

Fair dues to the duty manager for comping the steak, a nice gesture unfortunately made too late in the process to redeem the experience. Make no mistake, the food is very good, but the disorganization was palpable. And the ultimate resolution, though fair, felt a bit more begrudging than instinctive. If you are trying to make the Hamilton performance (as 80% of those dining at this hour and place likely would be), consider eating AFTER, rather than before the performance; that choice will do your blood pressure a world of good here.

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1.0Dined on 29 May 2018

I was so disappointed! I had such great expectations and the entire experience was awful!
Firstly, any restaurant that brings out the main course while you are still eating your starters should be ashamed - that’s just a cardinal sin for me! The food was at best average. I could get a better pizza at a fraction of the price from Rosso Pomodoro and my friend had fish and was pulling bones from every mouthful! Top or off, an average meal of starters and mains for two with a carafe of wine shared between us cost £120!

It really soured the entire evening!

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3.0Dined on 26 May 2018

The staff are very helpful, however we felt a bit rushed until it was time to ask for the bill. At that point they all disappeared. The food is good, pizza and pasta options are limited. Recommended if you prefer a meat for your main dish but i havent tried it.

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4.0Dined on 26 May 2018

The food was lovely, particularly the seabags crudo starter, however the service was a bit slow - had to wait half an hour for drinks that we had ordered to arrive. Had to ask for tap water 3 times before it came.

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5.0Dined on 24 May 2018

Great strip loin steaks cooked and seasoned to perfection . Enjoy !!!

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3.0Dined on 24 May 2018

We enjoyed the set lunch-time menu. The asparagus risotto was particularly tasty but I found the ragu a little too rich for my taste. Good service.

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2.0Dined on 21 May 2018

Very unfriendly staff - I was virtually ignored throughout my time there. Pizza was wet and soggy.

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4.0Dined on 18 May 2018

Excellent produce, well prepared, efficiently served. Hard to fault

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2.0Dined on 18 May 2018

The atmosphere is good, the bar decor looks nice and the staff are friendly. It took a while for our drinks order to be taken and the food was very average for the price. I’d go back for drinks but not food

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5.0Dined on 16 May 2018

Great service great food .........................……...................................................

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1.0Dined on 14 May 2018

Dreadful food. Empty restaurant. Shame.

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4.0Dined on 13 May 2018

a lively spot with tasty food and exceptional service.pink lady apple salad.english burrata.super pizza.and exceptional gnocchi all washed down with a well priced caparzo rosso di montalcino.the burrata wasnt good looking and the asparagus portion was small but the taste was on point.really nice waiter offered sensible advice.

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3.0Dined on 13 May 2018

I had lunch with 2 friends and found the food and service disappointing. I ordered the papardelle which wasn’t cooked long enough so I send it back to the kitchen. The portion size was small although the ragu was abundant but honestly I found it a bit basic. Taste wasn’t amazing.
We ordered the arancini as a starter to share but they brought out the mains and then asked if we still wanted the starter. So table aervice not great. The best thing of the lunch was the raspberry sorbet. Very nice!!
Overall I wouldn’t go back ....

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5.0Dined on 12 May 2018

Great brunch. Food was lovely and the staff were all amazing with our toddler (who ate for free!)

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3.0Dined on 9 May 2018

The food was average at best. The starters much better than the pizza

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4.0Dined on 9 May 2018

Had a good meal, well served and very timely, but portions were on the lean side and wine for a 500 ml carafe was quite pricey and Brioche desert was disappointing.

We would go again.

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5.0Dined on 8 May 2018

Everything was fresh & flavorful and the service was impeccable! Hai Cenato was the perfect pre-Hamilton show choice 👌🏼😋

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4.0Dined on 6 May 2018

Jason Atherton most casual restaurant and we choose the fish and it was very good.

There was a bit of a language problem with a couple of the staff but the manger looked after us very.

Well worth a visit if you are in the area

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3.0Dined on 6 May 2018

I had forgotten, having visited Hai Cenato a couple of times in the past that the food is not very good. Nothing apart from Pizza appears to have been cooked freshly - again I had pasta which was like shoe leather.

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5.0Dined on 5 May 2018

Great venue and the staff were really attentive.... food and wines were perfect.

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5.0Dined on 3 May 2018

The service was outstanding!!! Pizza and risotto were super tasty. Wine was really great as well. Very good value with the pre theatre menu

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5.0Dined on 2 May 2018

Very pleasant staff and friendly. Excellent pizza. Great Menu. Extremely tasty. Great Maitre D.

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5.0Dined on 29 April 2018

Really liked it here. Met up with friends on a Sunday evening. The upstairs bar was closed, sonwe had our meet up at tables downstairs.
The service was great, professional and friendly.
Waiters knew the menu and were happy to explain and offer suggestions.
Wine list good with affordable wines and fine wines too.
I had the pizza with lamb neck confit and aubergine and added tomato and chilli which was divine. Delicious.
We got together to play a Sunday board game and drank a few bottles of wine and were not rushed out of the restaurant.
We will go back there.

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4.0Dined on 24 April 2018

Excellent pizza - we needed somewhere to eat early before going to Hamilton at the Victoria palace theatre and, since Hai Cenato is open all afternoon, this fitted the bill. It’s also just around the corner from the theatre. The pizzas were very good but quite large and as they were actually quite expensive (especially in comparison to Franco Manco a few doors down) we could easily have shared our starter and pizza. Service was good and there was happy hour on a selection of about 5 cocktails (2 for £12) in the upstairs bar but annoyingly this did not apply to the same cocktails if taken downstairs in the restaurant.

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3.0Dined on 21 April 2018

Post theatre dinner on Saturday evening. Food was tasty and good.
Service was not great. Lots of staff but wasn’t easy to get service.
Toilets were dirty and there was no toilet paper in any of the ladies cubicles.

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4.0Dined on 21 April 2018

I had a lovely evening meal with my sister to celebrate her birthday. We were impressed at the warm welcome when we arrived and were promptly seated and a drinks order taken. We shared two pizzas as we could not decide which toppings to get! Both were lovely! The food was delicious and came quickly, the cocktails equally very good.
Only minor issue was that getting and paying for the bill was quite slow.
Overall would thoroughly recommend.

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2.0Dined on 18 April 2018

Food was fine, but undermined by poor device. Polite, but disorganised and slow - there were about five different staff members who attended to us during the meal, which suggests that they had not allocated the waiting staff set areas. As a result, there was no accountability and no incentive to take responsibility. Really surprising to see this sort of basic disorganisation in a Jason Atherton joint and a shame, because it could be fixed so easily. It’s a nice place with a good menu - decent service would make it shine.

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4.0Dined on 18 April 2018

Despite the soulless office development setting, excellent and swiftly delivered food made up for the rent an atmosphere decor. Very friendly and good service, delicious cocktails and perfect for a pre or post theatre trip to Hamilton (the theatre is literally next door)

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1.0Dined on 16 April 2018

We booked a table here as it looked like a good option pre Hamilton. We had a young friend with us so did not feel like complaining as we did not want to spoil this special occasion. My Pappardelle beef Ragu just tasted of rendered down salty beef and oil. I could not get the taste out of my mouth. I tried s slice of our young friend's lamb pizza and this tasted like the weird kind of supermarket own brand pizza topping. This was also salty. My husband was disappointed by the tiny portion of octopus and squid for a sizeable £14 per plate. Sadly this was the worst meal I have had in some time. We won't be back.

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5.0Dined on 16 April 2018

Outstanding food at an extremely reasonable price. Staff very attentive and prompt: we were eating pre theatre. Would have liked to linger!

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3.0Dined on 14 April 2018

we enjoyed the squid ink pasta, desserts were limited so did not bother.
negroni was one of the best we have had. Waitress was very efficient and
pleasant. good for people watching through large glass windows. pavement dining available
when weather allows. would recommend. 2 courses ,cocktails and bottle of good
wine. £104 for 2 persons.

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4.0Dined on 12 April 2018

Wonderful pizza and great innovative salads and sides. The atmosphere was vibrant and buzzy. Would recommend for a casual catch up with friends. Everything we ate was full of flavour. Go for a couple of the sides to go with your pizza and you will be in for a treat!

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3.0Dined on 12 April 2018

When we first arrived, the second thing the greeter asked was that we be finished by 7. This immediately put the whole meal into a feeling of rushing and limitation rather than the enjoyable experience it was meant to be. The wine selection we chose was also very poor for a restaurant of this caliber. The food was good but lacked depth. Most meals were dominated by one single flavor (Mostly Garlic)

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