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Haidilao Hot Pot, Birmingham, Birmingham

Haidilao Hot Pot

4.8
4.8
91 Reviews
£26 to £40
Chinese
This is our first Haidilao Hot pot and bar in Birmingham. Our restaurant is contemporary and classy designed, offering the freshest and modern chinese hotpot plus amazing cocktails. Best fitted for all friends and family gathering. Our aim is to provide the best service and food to all our customers.

If you need to book a table for more than 9 people, please contact our restaurant. The reservation table will only be kept for 15 minutes, otherwise your reservation will be cancelled automatically.

Make a booking

2 people

19:00


Booked 17 times today

Dining areas

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Chinese

  • Hours of Operation

    Daily 12:00–21:00

  • Phone number

    0121 387 7788

  • Payment Options

    AMEX, MasterCard, Visa

  • Dress Code

    Casual Dress

  • Area

    Birmingham

  • Cross Street

    Bullring shopping centre

  • Parking Details

    Centre, Edgbaston, Moor street(Bullring Shopping Centre)

  • Public Transit

    Birmingham New Street, Birmingham Moor Street.

  • Additional

    Beer, Cocktails, Full Bar, Non-Smoking, Vegan, Wheelchair Access, Wine

What 91 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.8
4.8 based on recent ratings
  • 4.8Food
  • 4.8Service
  • 4.8Ambience
  • 4.5Value

NoiseModerate

Loved For

  • Birmingham/West Midlands

    Best Overall

  • Birmingham/West Midlands

    Best Food

  • Birmingham/West Midlands

    Best Service

  • Birmingham/West Midlands

    Best Ambience

  • Birmingham/West Midlands

    Best Value

  • Birmingham/West Midlands

    Child Friendly

  • Birmingham/West Midlands

    Fit for Foodies

  • Birmingham/West Midlands

    Hot Spot

  • Birmingham/West Midlands

    Special Occasions

  • Birmingham/West Midlands

    Most Booked

  • Birmingham

    Best Overall

  • Birmingham

    Best Food

  • Birmingham

    Best Service

  • Birmingham

    Best Ambience

  • Birmingham

    Best Value

  • Birmingham

    Child Friendly

  • Birmingham

    Fit for Foodies

  • Birmingham

    Hot Spot

  • Birmingham

    Special Occasions

  • Birmingham

    Most Booked

Sort by

Filters

  1. YM

    YuuM

    Birmingham

    1 review

    4.0

    1 review

    Dined on 7 August 2022

    overall4food5service5ambience5
    The food is delicious but it was slightly expensive.

    Haidilao Hot PotResponded 4 days agoThank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

  2. s

    shardayh

    Birmingham

    1 review

    4.0

    1 review

    Dined on 5 August 2022

    overall4food5service4ambience5
    The restaurant itself was beautiful and the staff were very friendly. As a first time diner, more explanation would have been ideal to make the most of it, we used TikTok to figure out the rest and we managed fine. They provided aprons so you don't get your clothes messy, which was a great touch. Would definitely go again! The soups were tasty and the meats, fish, veggies and sides were all fresh and good quality

    Haidilao Hot PotResponded on 8 August 2022Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

  3. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 29 July 2022

    overall5food5service5ambience5
    Increíble todo

    Haidilao Hot PotResponded on 1 August 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

  4. F

    Fellyy

    Vancouver

    5 reviews

    5.0

    5 reviews

    Dined on 29 July 2022

    overall5food5service5ambience5
    Absolutely amazing! Best dining experience every time I come here. Delicious food and fantastic service. 10/10

    Haidilao Hot PotResponded on 3 August 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

  5. OT

    OpenTable Diner

    Birmingham

    1 review

    5.0

    1 review

    Dined on 28 July 2022

    overall5food5service5ambience5
    It was my birthday and I had the best experience ever the food was delicious 10/10. The staff were so kind and welcoming. Would definitely recommend.

    Haidilao Hot PotResponded on 29 July 2022Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

  6. j

    jessi

    Birmingham

    1 review

    2.0

    1 review

    Dined on 25 July 2022

    overall2food2service1ambience1
    The food is too expensive and the service is not good. It's not worth the price

    Haidilao Hot PotResponded on 1 August 2022We would like the opportunity to investigate your feedback further. Please could you contact me at ygppb@haidilao.con? We’ll work with you to resolve any issues as quickly as possible.

  7. K

    Karinaleanne

    Birmingham

    1 review

    5.0

    1 review

    Dined on 20 July 2022

    overall5food5service5ambience5
    It was such an experience! The staff were so so warm and welcoming, so attentive constantly filling our water glasses, recommending options or cook time when we asked(we were clueless). The restaurant is beautiful it such an upper class feel and the aprons and hair ties provided is such a cute touch! The food was high grade, super fresh high quality ingredients and such impressive portions, it was so delicious and such a fun experience and when the bill arrived we genuinely had to double check as it was so so reasonable! A fantastic experience all round from staff to decor to the food I have nothing to fault. P.S you MUST try the toilets, they’re basically a whole other attraction

    Haidilao Hot PotResponded on 23 July 2022Hi , Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambience. So am happy to see that it reflected on your last visit to Haidilao. Hope to see you again!

  8. T

    Thomas

    1 review

    1.0

    1 review

    Dined on 18 July 2022

    overall1food5service1ambience5
    the waiter was so bad, have to wait 30 mins for my soup to come out

    Haidilao Hot PotResponded on 21 July 2022We would like the opportunity to investigate your feedback further. Please could you contact me at ygppb@haidilao.con? We’ll work with you to resolve any issues as quickly as possible.

  9. A

    Angie

    1 review

    5.0

    1 review

    Dined on 10 July 2022

    overall5food5service5ambience5
    Absolutely delicious loved everything about it. Was hoping there would be the nail bar but that was minor.

    Haidilao Hot PotResponded on 14 July 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

  10. PC

    PChan

    Birmingham

    1 review

    5.0

    1 review

    Dined on 10 July 2022

    overall5food5service5ambience5
    Very good service. All of us enjoyed the time. Definitely will visit again.

    Haidilao Hot PotResponded on 14 July 2022Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  11. OT

    OpenTable Diner

    Gloucestershire

    1 review

    5.0

    1 review

    Dined on 10 July 2022

    overall5food5service5ambience5
    It was our first time ever having hotpot and the staff were unbelievably helpful with helping us pick our options and talking us through the dining experience. The service was outstanding, something we had both never experienced before and that made the whole meal enjoyable. The food was also amazing! It was such a fun experience for us both to be able to cook our own food and try things we hadn’t before. Would definitely recommend and go again!

    Haidilao Hot PotResponded on 12 July 2022Hi , Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambience. So am happy to see that it reflected on your last visit to Haidilao. Hope to see you again!

  12. SL

    SooL

    1 review

    5.0

    1 review

    Dined on 9 July 2022

    overall5food5service5ambience5
    Great food and service. All sort of soup base to cater to all different palate - from plain to very spicy . Meat are fresh. They will even remove the raw prawn shell.

    Haidilao Hot PotResponded on 12 July 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  13. I

    Itsn

    Birmingham

    1 review

    5.0

    1 review

    Dined on 9 July 2022

    overall5food5service5ambience5
    good good good good Good good good good good good

    Haidilao Hot PotResponded on 12 July 2022Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

  14. EH

    EllenH

    Birmingham

    1 review

    5.0

    1 review

    Dined on 9 July 2022

    overall5food5service5ambience5
    Best service in all Chinese restaurants. Good food, nice environment.

    Haidilao Hot PotResponded on 12 July 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

  15. LK

    LisaK

    London

    1 review

    5.0

    1 review

    Dined on 2 July 2022

    overall5food5service5ambience4
    Service was very nice, food was fresh and delicious as usual.

    Haidilao Hot PotResponded on 5 July 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

  16. CB

    CelinaB

    Birmingham

    1 review

    5.0

    1 review

    Dined on 2 July 2022

    overall5food5service5ambience5
    Very good table service, authentic hotpot, baby friendly too

    Haidilao Hot PotResponded on 5 July 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  17. A

    Alifia

    Birmingham

    1 review

    5.0

    1 review

    Dined on 26 June 2022

    overall5food5service5ambience5
    Amazing experience. Very polite and friendly staff, Fiona and Wan looked after us throughout our meal. The food is excellent and very good value for money too. Will definitely be going back

    Haidilao Hot PotResponded on 1 July 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  18. L

    Lulu

    Birmingham

    1 review

    5.0

    1 review

    Dined on 23 June 2022

    overall5food5service5ambience5
    Always a great experience at Haidilao. It’s my favourite hotpot place. Their service is always the best, second to none, and they have a decent variety on their menu (it’s not cheap but it’s not the most expensive either). I never have any complaints everytime I go. All the staff are super lovely, so kind and helpful. The place itself is fabulous too. There was also a guy called John who came and had chat with us for a bit, he was cute and funny. Haidilao also have the best snacks. To anyone who has never been before, you really need to go.

    Haidilao Hot PotResponded on 26 June 2022Thank you so much for your kind words, LuLu. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

  19. A

    Amilie88

    1 review

    5.0

    1 review

    Dined on 19 June 2022

    overall5food5service5ambience5
    Finally our favourite Chinese hotpot place in Birmingham! I used to go to this restaurant in China and the food is amazing. Recommend for anyone who loves spicy food though there are also non spicy hotpot bases 🧡 The staff where really friendly and recommend ordering noodles so you can see my daughter’s favourite “noodle man”

    Haidilao Hot PotResponded on 23 June 2022Thank you so much for your kind words . We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

  20. M

    Mspence

    Birmingham

    3 reviews

    5.0

    3 reviews

    Dined on 18 June 2022

    overall5food5service5ambience5
    The service was impeccable and without fault extremely attentive great food great hospitality can't wait to return

    Haidilao Hot PotResponded on 23 June 2022Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambience. So am happy to see that it reflected on your last visit to Haidilao. Hope to see you again!

  21. OT

    OpenTable Diner

    Birmingham

    4 reviews

    5.0

    4 reviews

    Dined on 18 June 2022

    overall5food4service5ambience4
    Pleasant experience

    Haidilao Hot PotResponded on 23 June 2022Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

  22. AE

    AlexE

    1 review

    5.0

    1 review

    Dined on 18 June 2022

    overall5food5service5ambience5
    The service is 2nd to none. Very welcoming and friendly and everyone super helpful to newcomers. Food and experience is awesome and very enjoyable. One of my new favourite places!

    Haidilao Hot PotResponded on 23 June 2022Thank you so much for your kind words . We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

  23. NB

    NiniB

    1 review

    4.0

    1 review

    Dined on 12 June 2022

    overall4food5service5ambience4
    Friendly staff, delicious food, prices are not high (that’s what I saw in other reviews before going), overal 10/10. Definitely will go again.

    Haidilao Hot PotResponded on 15 June 2022Thank you so much for your kind words . We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

  24. G

    Gabs

    London

    14 reviews

    5.0

    14 reviews

    Dined on 3 June 2022

    overall5food5service5ambience5
    Excellent food, impeccable service. Will definitely go again.

    Haidilao Hot PotResponded on 3 June 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

  25. MX

    MarijaX

    1 review

    5.0

    1 review

    Dined on 2 June 2022

    overall5food5service5ambience5
    Food is filling, meat is very tasty and all the broths as always are delicious and will not disappoint, there was a slight wait on the drinks but restaurant was busy so it’s understandable and they acknowledged that it was a issue themselves. Our waitress was lovely and happy to help with any questions we had.

    Haidilao Hot PotResponded on 15 June 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

  26. AT

    AmyT

    Birmingham

    1 review

    5.0

    1 review

    Dined on 28 May 2022

    overall5food5service5ambience5
    Great, fresh and clean ingredients. Service is always the best. My family and I had a brilliant time and we a are highly recommended Haidilao.

    Haidilao Hot PotResponded on 3 June 2022Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

  27. PM

    PriyaM

    Birmingham

    1 review

    5.0

    1 review

    Dined on 27 May 2022

    overall5food5service5ambience5
    Best customer service I have ever experienced. Will definitely be coming back

    Haidilao Hot PotResponded on 30 May 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

  28. EC

    EmmaC

    1 review

    5.0

    1 review

    Dined on 22 May 2022

    overall5food5service5ambience4
    So delicious, very helpful staff. Just noisy customers dampened it a bit

    Haidilao Hot PotResponded on 25 May 2022Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

  29. KS

    KayS

    1 review

    5.0

    1 review

    Dined on 20 May 2022

    overall5food5service5ambience5
    Great food, but this was outshone by the amazing service. Very friendly staff and very thoughtful. We went on the 20th May which was Chinese valentines and won free cocktails and had photos taken with a balloon arch and huge teddy bears - it was very cute and a great night out! Definitely recommend.

    Haidilao Hot PotResponded on 23 May 2022Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

  30. MM

    MommaMac

    Birmingham

    3 reviews

    5.0

    3 reviews

    Dined on 18 May 2022

    overall5food5service5ambience5
    It was our first time at Haidillao and Grace our hostess did an amazing job of looking after us and guiding us in the food experience. The meal was so much fun and tasty!!! The noodle dance was a Highlight as was the Birthday celebration at the end of our meal for one of our group. Looking forward to bringing more of my friends back!

    Haidilao Hot PotResponded on 22 May 2022Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

  31. KK

    KazuK

    Birmingham

    1 review

    5.0

    1 review

    Dined on 8 May 2022

    overall5food5service5ambience5
    Good food, good variety of choice, good service. Prices are a wee dearer but worthwhile.

    Haidilao Hot PotResponded on 11 May 2022Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  32. HL

    HuckL

    1 review

    5.0

    1 review

    Dined on 2 May 2022

    overall5food5service5ambience5
    First time visit. Excellent service, they really give you personal attention they get dishes for you even though it self service with some of the condiments and deserts. Selection of raw ingredients is good. Had seafood platter

    Haidilao Hot PotResponded on 5 May 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  33. TN

    TomN

    Birmingham

    1 review

    5.0

    1 review

    Dined on 30 April 2022

    overall5food5service5ambience5
    Fantastic experience, with great service and amazing food. We will be back!

    Haidilao Hot PotResponded on 3 May 2022Thanks for the awesome review, Tom ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  34. JE

    JakeE

    Birmingham

    1 review

    5.0

    1 review

    Dined on 23 April 2022

    overall5food4service5ambience4
    The food is real interesting, good quality and you can get loads for decent value. The service is impeccable and the concept of cooking your own food in the broth is really fun. However, don't go here if you are short on time or if you are particularly hungry/agitated and in need of something to eat immediately.

    Haidilao Hot PotResponded on 28 April 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

  35. HF

    HeidiF

    Birmingham

    1 review

    5.0

    1 review

    Dined on 23 April 2022

    overall5food5service5ambience5
    Amazing food, amazing staff and the cleanest toilets I have ever been to in my life! Everything was amazing.

    Haidilao Hot PotResponded on 28 April 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  36. WB

    WillBradley

    1 review

    5.0

    1 review

    Dined on 23 April 2022

    overall5food5service5ambience5
    We received other-worldly experience at Haidilao for the second visit in a row. The food alone was delicious, beautifully presented and uniquely interactive. The soups are mouth watering and everything we ordered to complement them was sublime. The seafood platter stands out in my mind. Safe to say I ate more than is normal for a human being that evening. However, despite the great meal, the service was simply mind-blowing - there's just nothing close to it. Two phenomenal servers made the experience particularly memorable, going out of their way to make our dinner perfect, which indeed it was. The crucial difference that evening, verses at other lovely meals out elsewhere, was that the service was completely genuine. Genuine kindness, pride and wonderful charisma was displayed by our two main hosts. Unfortunately I forget the young man's name, but both he and the young lady, Happy, were just lovely and are a real credit to the restaurant. (If it helps figure out who the other waiter was for your reference, we ate as a three, at 6pm on April 23). By the way - the same can be said of our first experience, which is equally astounding to me. You've got a great thing going. We left the building smiling ear to ear, as if we'd just spent a week in a 5 star hotel. Thank you to all the staff for the warm welcome and exit and all in between (again, particularly the young man and Happy). I worry other restaurants won't do much for me anymore - I'll certainly be coming back soon. Keep up the great work everyone! Best, Will

    Haidilao Hot PotResponded on 28 April 2022Thanks for this awesome review . We’ll make sure to pass your great comments to the chef as well as the host, along with all the staff. We do our utmost to make every guest feel welcomed every time they come to our restaurant, So we’re pleased to see you enjoyed the food and the ambience. Hope to see you again!

  37. AB

    AndrewB

    Birmingham

    2 reviews

    5.0

    2 reviews

    Dined on 23 April 2022

    overall5food5service5ambience4
    First time visit and will definitely come again. Food was great and staff were so friendly and couldn’t do enough for you.

    Haidilao Hot PotResponded on 28 April 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  38. C

    Char

    London

    2 reviews

    5.0

    2 reviews

    Dined on 21 April 2022

    overall5food4service5ambience5
    Although the food is pricey, the service definitely makes up for it. You are extremely well looked after by their staff. Love that you can take food home with you as some hotpot places don’t allow that.

    Haidilao Hot PotResponded on 28 April 2022Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

  39. AH

    AlexH

    1 review

    5.0

    1 review

    Dined on 15 April 2022

    overall5food5service5ambience5
    I was excited to try this place out and it certainly didn't disappoint. The staff were amazing, our server Joey spoke us through the menu as it was mine and my friend's first visit. We loved the service, always filling our drinks, getting us fresh fruit and kimchi and providing complimentary sauces and tea. The food was excellent and the broth too! The bathrooms and restaurant itself were pristine and well decorated. If you want to try hotpot or love hotpot and you're in Birmingham. This place is an absolute must!

    Haidilao Hot PotResponded on 22 April 2022Thanks for this awesome review, Alex. We’ll make sure to pass your great comments to the chef as well as the host, along with all the staff. We do our utmost to make every guest feel welcomed every time they come to our restaurant, So we’re pleased to see you enjoyed the food and the ambience. Hope to see you again!

  40. WX

    WXHG

    1 review

    5.0

    1 review

    Dined on 14 April 2022

    overall5food5service5ambience5
    Highly recommended! Nice food, friendly staff and service!

    Haidilao Hot PotResponded on 18 April 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Safety precautions

  • Protective equipment

    • Waiting staff wear masks
  • Screening

    • Sick staff prohibited in the workplace
    • Diner temperature check required
    • Staff temperature check required
    • Contact tracing information collected

FAQs

Haidilao Hot Pot is rated 4.8 stars by 91 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 17 times today
Google Map for Haidilao Hot Pot

Unit SU333, Bullring Shopping Centre, Birmingham, Birmingham B5 4BU

Dining areas

Additional information

  • Cross Street

    Bullring shopping centre

  • Area

    Birmingham

  • Hours of Operation

    Daily 12:00–21:00

  • Cuisines

    Chinese

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Parking Details

    Centre, Edgbaston, Moor street(Bullring Shopping Centre)

  • Public Transit

    Birmingham New Street, Birmingham Moor Street.

  • Payment Options

    AMEX, MasterCard, Visa

  • Additional

    Beer, Cocktails, Full Bar, Non-Smoking, Vegan, Wheelchair Access, Wine

  • Phone number

    0121 387 7788

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