Haidilao Hot Pot

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1. YM

   YuuM

   Birmingham

   1 review

   4.0

   1 review

   Dined on 7 August 2022

   overall4food5service5ambience5

   The food is delicious but it was slightly expensive.

   Haidilao Hot PotResponded 4 days agoThank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

   Report
2. s

   shardayh

   Birmingham

   1 review

   4.0

   1 review

   Dined on 5 August 2022

   overall4food5service4ambience5

   The restaurant itself was beautiful and the staff were very friendly. As a first time diner, more explanation would have been ideal to make the most of it, we used TikTok to figure out the rest and we managed fine. They provided aprons so you don't get your clothes messy, which was a great touch. Would definitely go again! The soups were tasty and the meats, fish, veggies and sides were all fresh and good quality

   Haidilao Hot PotResponded on 8 August 2022Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

   Report
3. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on 29 July 2022

   overall5food5service5ambience5

   Increíble todo

   Haidilao Hot PotResponded on 1 August 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

   Report
4. F

   Fellyy

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined on 29 July 2022

   overall5food5service5ambience5

   Absolutely amazing! Best dining experience every time I come here. Delicious food and fantastic service. 10/10

   Haidilao Hot PotResponded on 3 August 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

   Report
5. OT

   OpenTable Diner

   Birmingham

   1 review

   5.0

   1 review

   Dined on 28 July 2022

   overall5food5service5ambience5

   It was my birthday and I had the best experience ever the food was delicious 10/10. The staff were so kind and welcoming. Would definitely recommend.

   Haidilao Hot PotResponded on 29 July 2022Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

   Report
6. j

   jessi

   Birmingham

   1 review

   2.0

   1 review

   Dined on 25 July 2022

   overall2food2service1ambience1

   The food is too expensive and the service is not good. It's not worth the price

   Haidilao Hot PotResponded on 1 August 2022We would like the opportunity to investigate your feedback further. Please could you contact me at ygppb@haidilao.con? We’ll work with you to resolve any issues as quickly as possible.

   Report
7. K

   Karinaleanne

   Birmingham

   1 review

   5.0

   1 review

   Dined on 20 July 2022

   overall5food5service5ambience5

   It was such an experience! The staff were so so warm and welcoming, so attentive constantly filling our water glasses, recommending options or cook time when we asked(we were clueless). The restaurant is beautiful it such an upper class feel and the aprons and hair ties provided is such a cute touch! The food was high grade, super fresh high quality ingredients and such impressive portions, it was so delicious and such a fun experience and when the bill arrived we genuinely had to double check as it was so so reasonable! A fantastic experience all round from staff to decor to the food I have nothing to fault. P.S you MUST try the toilets, they’re basically a whole other attraction

   Haidilao Hot PotResponded on 23 July 2022Hi , Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambience. So am happy to see that it reflected on your last visit to Haidilao. Hope to see you again!

   Report
8. T

   Thomas

   1 review

   1.0

   1 review

   Dined on 18 July 2022

   overall1food5service1ambience5

   the waiter was so bad, have to wait 30 mins for my soup to come out

   Haidilao Hot PotResponded on 21 July 2022We would like the opportunity to investigate your feedback further. Please could you contact me at ygppb@haidilao.con? We’ll work with you to resolve any issues as quickly as possible.

   Report
9. A

   Angie

   1 review

   5.0

   1 review

   Dined on 10 July 2022

   overall5food5service5ambience5

   Absolutely delicious loved everything about it. Was hoping there would be the nail bar but that was minor.

   Haidilao Hot PotResponded on 14 July 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

   Report
10. PC

    PChan

    Birmingham

    1 review

    5.0

    1 review

    Dined on 10 July 2022

    overall5food5service5ambience5

    Very good service. All of us enjoyed the time. Definitely will visit again.

    Haidilao Hot PotResponded on 14 July 2022Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

    Report
11. OT

    OpenTable Diner

    Gloucestershire

    1 review

    5.0

    1 review

    Dined on 10 July 2022

    overall5food5service5ambience5

    It was our first time ever having hotpot and the staff were unbelievably helpful with helping us pick our options and talking us through the dining experience. The service was outstanding, something we had both never experienced before and that made the whole meal enjoyable. The food was also amazing! It was such a fun experience for us both to be able to cook our own food and try things we hadn’t before. Would definitely recommend and go again!

    Haidilao Hot PotResponded on 12 July 2022Hi , Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambience. So am happy to see that it reflected on your last visit to Haidilao. Hope to see you again!

    Report
12. SL

    SooL

    1 review

    5.0

    1 review

    Dined on 9 July 2022

    overall5food5service5ambience5

    Great food and service. All sort of soup base to cater to all different palate - from plain to very spicy . Meat are fresh. They will even remove the raw prawn shell.

    Haidilao Hot PotResponded on 12 July 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

    Report
13. I

    Itsn

    Birmingham

    1 review

    5.0

    1 review

    Dined on 9 July 2022

    overall5food5service5ambience5

    good good good good Good good good good good good

    Haidilao Hot PotResponded on 12 July 2022Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

    Report
14. EH

    EllenH

    Birmingham

    1 review

    5.0

    1 review

    Dined on 9 July 2022

    overall5food5service5ambience5

    Best service in all Chinese restaurants. Good food, nice environment.

    Haidilao Hot PotResponded on 12 July 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

    Report
15. LK

    LisaK

    London

    1 review

    5.0

    1 review

    Dined on 2 July 2022

    overall5food5service5ambience4

    Service was very nice, food was fresh and delicious as usual.

    Haidilao Hot PotResponded on 5 July 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

    Report
16. CB

    CelinaB

    Birmingham

    1 review

    5.0

    1 review

    Dined on 2 July 2022

    overall5food5service5ambience5

    Very good table service, authentic hotpot, baby friendly too

    Haidilao Hot PotResponded on 5 July 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

    Report
17. A

    Alifia

    Birmingham

    1 review

    5.0

    1 review

    Dined on 26 June 2022

    overall5food5service5ambience5

    Amazing experience. Very polite and friendly staff, Fiona and Wan looked after us throughout our meal. The food is excellent and very good value for money too. Will definitely be going back

    Haidilao Hot PotResponded on 1 July 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

    Report
18. L

    Lulu

    Birmingham

    1 review

    5.0

    1 review

    Dined on 23 June 2022

    overall5food5service5ambience5

    Always a great experience at Haidilao. It’s my favourite hotpot place. Their service is always the best, second to none, and they have a decent variety on their menu (it’s not cheap but it’s not the most expensive either). I never have any complaints everytime I go. All the staff are super lovely, so kind and helpful. The place itself is fabulous too. There was also a guy called John who came and had chat with us for a bit, he was cute and funny. Haidilao also have the best snacks. To anyone who has never been before, you really need to go.

    Haidilao Hot PotResponded on 26 June 2022Thank you so much for your kind words, LuLu. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

    Report
19. A

    Amilie88

    1 review

    5.0

    1 review

    Dined on 19 June 2022

    overall5food5service5ambience5

    Finally our favourite Chinese hotpot place in Birmingham! I used to go to this restaurant in China and the food is amazing. Recommend for anyone who loves spicy food though there are also non spicy hotpot bases 🧡 The staff where really friendly and recommend ordering noodles so you can see my daughter’s favourite “noodle man”

    Haidilao Hot PotResponded on 23 June 2022Thank you so much for your kind words . We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

    Report
20. M

    Mspence

    Birmingham

    3 reviews

    5.0

    3 reviews

    Dined on 18 June 2022

    overall5food5service5ambience5

    The service was impeccable and without fault extremely attentive great food great hospitality can't wait to return

    Haidilao Hot PotResponded on 23 June 2022Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambience. So am happy to see that it reflected on your last visit to Haidilao. Hope to see you again!

    Report
21. OT

    OpenTable Diner

    Birmingham

    4 reviews

    5.0

    4 reviews

    Dined on 18 June 2022

    overall5food4service5ambience4

    Pleasant experience

    Haidilao Hot PotResponded on 23 June 2022Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

    Report
22. AE

    AlexE

    1 review

    5.0

    1 review

    Dined on 18 June 2022

    overall5food5service5ambience5

    The service is 2nd to none. Very welcoming and friendly and everyone super helpful to newcomers. Food and experience is awesome and very enjoyable. One of my new favourite places!

    Haidilao Hot PotResponded on 23 June 2022Thank you so much for your kind words . We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

    Report
23. NB

    NiniB

    1 review

    4.0

    1 review

    Dined on 12 June 2022

    overall4food5service5ambience4

    Friendly staff, delicious food, prices are not high (that’s what I saw in other reviews before going), overal 10/10. Definitely will go again.

    Haidilao Hot PotResponded on 15 June 2022Thank you so much for your kind words . We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

    Report
24. G

    Gabs

    London

    14 reviews

    5.0

    14 reviews

    Dined on 3 June 2022

    overall5food5service5ambience5

    Excellent food, impeccable service. Will definitely go again.

    Haidilao Hot PotResponded on 3 June 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

    Report
25. MX

    MarijaX

    1 review

    5.0

    1 review

    Dined on 2 June 2022

    overall5food5service5ambience5

    Food is filling, meat is very tasty and all the broths as always are delicious and will not disappoint, there was a slight wait on the drinks but restaurant was busy so it’s understandable and they acknowledged that it was a issue themselves. Our waitress was lovely and happy to help with any questions we had.

    Haidilao Hot PotResponded on 15 June 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

    Report
26. AT

    AmyT

    Birmingham

    1 review

    5.0

    1 review

    Dined on 28 May 2022

    overall5food5service5ambience5

    Great, fresh and clean ingredients. Service is always the best. My family and I had a brilliant time and we a are highly recommended Haidilao.

    Haidilao Hot PotResponded on 3 June 2022Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

    Report
27. PM

    PriyaM

    Birmingham

    1 review

    5.0

    1 review

    Dined on 27 May 2022

    overall5food5service5ambience5

    Best customer service I have ever experienced. Will definitely be coming back

    Haidilao Hot PotResponded on 30 May 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

    Report
28. EC

    EmmaC

    1 review

    5.0

    1 review

    Dined on 22 May 2022

    overall5food5service5ambience4

    So delicious, very helpful staff. Just noisy customers dampened it a bit

    Haidilao Hot PotResponded on 25 May 2022Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

    Report
29. KS

    KayS

    1 review

    5.0

    1 review

    Dined on 20 May 2022

    overall5food5service5ambience5

    Great food, but this was outshone by the amazing service. Very friendly staff and very thoughtful. We went on the 20th May which was Chinese valentines and won free cocktails and had photos taken with a balloon arch and huge teddy bears - it was very cute and a great night out! Definitely recommend.

    Haidilao Hot PotResponded on 23 May 2022Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

    Report
30. MM

    MommaMac

    Birmingham

    3 reviews

    5.0

    3 reviews

    Dined on 18 May 2022

    overall5food5service5ambience5

    It was our first time at Haidillao and Grace our hostess did an amazing job of looking after us and guiding us in the food experience. The meal was so much fun and tasty!!! The noodle dance was a Highlight as was the Birthday celebration at the end of our meal for one of our group. Looking forward to bringing more of my friends back!

    Haidilao Hot PotResponded on 22 May 2022Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! 

    Report
31. KK

    KazuK

    Birmingham

    1 review

    5.0

    1 review

    Dined on 8 May 2022

    overall5food5service5ambience5

    Good food, good variety of choice, good service. Prices are a wee dearer but worthwhile.

    Haidilao Hot PotResponded on 11 May 2022Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

    Report
32. HL

    HuckL

    1 review

    5.0

    1 review

    Dined on 2 May 2022

    overall5food5service5ambience5

    First time visit. Excellent service, they really give you personal attention they get dishes for you even though it self service with some of the condiments and deserts. Selection of raw ingredients is good. Had seafood platter

    Haidilao Hot PotResponded on 5 May 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

    Report
33. TN

    TomN

    Birmingham

    1 review

    5.0

    1 review

    Dined on 30 April 2022

    overall5food5service5ambience5

    Fantastic experience, with great service and amazing food. We will be back!

    Haidilao Hot PotResponded on 3 May 2022Thanks for the awesome review, Tom ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

    Report
34. JE

    JakeE

    Birmingham

    1 review

    5.0

    1 review

    Dined on 23 April 2022

    overall5food4service5ambience4

    The food is real interesting, good quality and you can get loads for decent value. The service is impeccable and the concept of cooking your own food in the broth is really fun. However, don't go here if you are short on time or if you are particularly hungry/agitated and in need of something to eat immediately.

    Haidilao Hot PotResponded on 28 April 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

    Report
35. HF

    HeidiF

    Birmingham

    1 review

    5.0

    1 review

    Dined on 23 April 2022

    overall5food5service5ambience5

    Amazing food, amazing staff and the cleanest toilets I have ever been to in my life! Everything was amazing.

    Haidilao Hot PotResponded on 28 April 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

    Report
36. WB

    WillBradley

    1 review

    5.0

    1 review

    Dined on 23 April 2022

    overall5food5service5ambience5

    We received other-worldly experience at Haidilao for the second visit in a row. The food alone was delicious, beautifully presented and uniquely interactive. The soups are mouth watering and everything we ordered to complement them was sublime. The seafood platter stands out in my mind. Safe to say I ate more than is normal for a human being that evening. However, despite the great meal, the service was simply mind-blowing - there's just nothing close to it. Two phenomenal servers made the experience particularly memorable, going out of their way to make our dinner perfect, which indeed it was. The crucial difference that evening, verses at other lovely meals out elsewhere, was that the service was completely genuine. Genuine kindness, pride and wonderful charisma was displayed by our two main hosts. Unfortunately I forget the young man's name, but both he and the young lady, Happy, were just lovely and are a real credit to the restaurant. (If it helps figure out who the other waiter was for your reference, we ate as a three, at 6pm on April 23). By the way - the same can be said of our first experience, which is equally astounding to me. You've got a great thing going. We left the building smiling ear to ear, as if we'd just spent a week in a 5 star hotel. Thank you to all the staff for the warm welcome and exit and all in between (again, particularly the young man and Happy). I worry other restaurants won't do much for me anymore - I'll certainly be coming back soon. Keep up the great work everyone! Best, Will

    Haidilao Hot PotResponded on 28 April 2022Thanks for this awesome review . We’ll make sure to pass your great comments to the chef as well as the host, along with all the staff. We do our utmost to make every guest feel welcomed every time they come to our restaurant, So we’re pleased to see you enjoyed the food and the ambience. Hope to see you again!

    Report
37. AB

    AndrewB

    Birmingham

    2 reviews

    5.0

    2 reviews

    Dined on 23 April 2022

    overall5food5service5ambience4

    First time visit and will definitely come again. Food was great and staff were so friendly and couldn’t do enough for you.

    Haidilao Hot PotResponded on 28 April 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

    Report
38. C

    Char

    London

    2 reviews

    5.0

    2 reviews

    Dined on 21 April 2022

    overall5food4service5ambience5

    Although the food is pricey, the service definitely makes up for it. You are extremely well looked after by their staff. Love that you can take food home with you as some hotpot places don’t allow that.

    Haidilao Hot PotResponded on 28 April 2022Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

    Report
39. AH

    AlexH

    1 review

    5.0

    1 review

    Dined on 15 April 2022

    overall5food5service5ambience5

    I was excited to try this place out and it certainly didn't disappoint. The staff were amazing, our server Joey spoke us through the menu as it was mine and my friend's first visit. We loved the service, always filling our drinks, getting us fresh fruit and kimchi and providing complimentary sauces and tea. The food was excellent and the broth too! The bathrooms and restaurant itself were pristine and well decorated. If you want to try hotpot or love hotpot and you're in Birmingham. This place is an absolute must!

    Haidilao Hot PotResponded on 22 April 2022Thanks for this awesome review, Alex. We’ll make sure to pass your great comments to the chef as well as the host, along with all the staff. We do our utmost to make every guest feel welcomed every time they come to our restaurant, So we’re pleased to see you enjoyed the food and the ambience. Hope to see you again!

    Report
40. WX

    WXHG

    1 review

    5.0

    1 review

    Dined on 14 April 2022

    overall5food5service5ambience5

    Highly recommended! Nice food, friendly staff and service!

    Haidilao Hot PotResponded on 18 April 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

    Report