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Haidilao Piccadilly Circus, London,

Haidilao Piccadilly Circus

4.8
4.8
160 Reviews
£26 to £40
Chinese
China's Premier Hot Pot Brand - Haidilao Hot Pot
Accumulated Total Customer Visits Exceeding 1 Billion

Originating from Sichuan, China in 1994, Haidilao Hot Pot is the largest direct-operated hot pot brand in China and a globally renowned Chinese restaurant chain, whose accumulated total of customer visits has surpassed 1 billion. Since 2019, Haidilao has consistently ranked among the world's leading restaurant brands by brand value* for 5 consecutive years, making it the sole Chinese restaurant brand on the global market to achieve such recognition.
Currently, Haidilao has opened more than 1,700 stores across 16 countries spanning across four continents, including China, Singapore, the United States, South Korea, Japan, Canada, Australia, and the United Kingdom. Through continuous product and service innovations, Haidilao spreads Chinese hot pot culture to food enthusiasts around the world, earning the love of customers from all corners of the globe.
(* Source: Brand Finance)

Make a booking

2 people

19:00


Booked 2 times today

Order delivery or takeout

Additional information

  • Dining style
    Casual Dining
  • Price
    £26 to £40
  • Cuisines
    Chinese, Chinese (Sichuan), Vegetarian / Vegan
  • Hours of Operation
    Daily 11:00–02:00
  • Phone number
    020 8150 0616
  • Payment Options
    AMEX, Mastercard, Visa
  • Dress Code
    Casual Dress
  • Area
    Piccadilly
  • Parking Details
    None
  • Additional
    Beer, Cafe, Cocktails, Delivery, Gluten-free Options, Non-Smoking, Private Room, Takeaway, Vegan, Wheelchair Access, Wine

What 160 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.8
4.8 based on recent ratings
  • 4.7Food
  • 4.7Service
  • 4.6Ambience
  • 4.4Value

NoiseModerate

160 Reviews
  1. OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 15 January 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Service is one of the best in London I experienced so far. Lovely stuff, well organised. They literally supply everything you need and you might need. Food was also fresh and decent portion sizes.

    Is this helpful?

  2. DALG

    London

    2 reviews

    vip
    5.0

    2 reviews

    Dined on 24 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Loved it! The food was amazing like always and the service was also great. I went there for my birthday and had a great time! They sang me happy birthday and even gave me a nice mug as a gift! Thank you Hadiliao♥️

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  3. mingx

    London

    1 review

    2.0

    1 review

    Dined on 2 November 2023

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 3
    Their price is too high. They automatically will charge you 12.5% service fee. Service is not as expected. They forgot to give me drink until I remind. I do not think I will come back any more.

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  4. GigiC

    London

    1 review

    5.0

    1 review

    Dined on 14 September 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Honestly this place never fails to amaze me and this is the second time I've gone to this restaurant and it was truly such a great experience, the service and the food are on par with excellence

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  5. Corey

    London

    1 review

    5.0

    1 review

    Dined on 4 August 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The best hotpot place in London, and the service is 10/10

    Is this helpful?

  6. OpenTable Diner

    San Francisco

    1 review

    vip
    5.0

    1 review

    Dined on 7 June 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Literally maybe the best restaurant experience I have ever had. Food and service were all top notch. A+

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  7. IsaC

    London

    1 review

    5.0

    1 review

    Dined on 7 June 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We came all the way from Paris for Haidilao. Excellent service as always. The food is great.

    Is this helpful?

  8. UrmilaM

    Dublin

    3 reviews

    5.0

    3 reviews

    Dined on 14 May 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Haidilao has upped its game and how! The mala soup is now vegetarian and halal friendly which is amazing, the service as always is top notch and the seasoning counter as amazing as I remember it! Absolutely loved it and always do 😃

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  9. Yvette

    London

    1 review

    3.0

    1 review

    Dined on 9 May 2023

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4
    The food quality is not good, just like you what you can get in Chinese supermarket, me and my boyfriend got stomachache right after the meal. And the price is high

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  10. OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 28 April 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    One of the best Hotpot shops in the country........

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  11. CarmenF

    London

    1 review

    5.0

    1 review

    Dined on 28 April 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Im allergic to mushrooms and It was really difficult to choose a soup without spicy because just one option was without mushrooms.

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  12. ROLLANEA

    Essex

    1 review

    5.0

    1 review

    Dined on 27 April 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I really had a lovely time. Food and service is great

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  13. OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 31 March 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food and service are as good as ever. It was raining hard when we went out. The clerk invited us to sit in the lobby and offered us snacks. Thanks a lot!

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  14. OpenTable Diner

    Dublin

    2 reviews

    3.0

    2 reviews

    Dined on 27 March 2023

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 2
    Overpriced. Overcrowded. Not worth the wait which can be over an hour.

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  15. Myer

    London

    1 review

    5.0

    1 review

    Dined on 24 March 2023

    1. Overall 5
    2. Food 3
    3. Service 4
    4. Ambience 4
    Nice service fresh food, good vibe and reasonable level of noise, moderate level value for money

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  16. LiesbethL

    London

    1 review

    5.0

    1 review

    Dined on 23 March 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The service was amazing, the food was delicious. Even the toilets were so nice. Overall a lovely experience. Would definitely go again and would recommend to friends and family.

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  17. AislingB

    London

    2 reviews

    5.0

    2 reviews

    Dined on 21 March 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    Really enjoyed the hotpot experience - just like in China! Great friendly service!

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  18. OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined on 21 March 2023

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3
    They have student discount from 1pm to 5pm. We reached around 3pm, they said didn’t have available table we should wait, but when we went to washroom there were many table. And we just wait until 4, they have fake available table, so we can’t pay before 5pm and missed student discount;)

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  19. SaraS

    London

    1 review

    5.0

    1 review

    Dined on 13 March 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Must to go if you love Chinese hot pot and you are in London

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  20. DALG

    London

    2 reviews

    vip
    5.0

    2 reviews

    Dined on 13 March 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing food and great service. Staff go out of their way to please customers. Would recommend it 100%!

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  21. YanW

    London

    1 review

    5.0

    1 review

    Dined on 2 March 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The hot pot base was so good! I love the fresh sweet corn and lamb!

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  22. OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 27 February 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I love ma-lha hotpot here so much

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  23. JYSK18

    London

    31 reviews

    5.0

    31 reviews

    Dined on 27 February 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent food and large variety to chose from. Waiters were very nice, caring and helpful

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  24. OpenTable Diner

    Brighton

    1 review

    5.0

    1 review

    Dined on 24 February 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fabulous Made to feel very welcome

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  25. Alessandra

    London

    14 reviews

    5.0

    14 reviews

    Dined on 22 February 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Lovely food as usual! So authentic! Our server Miao ( Forest) a trainee was very friendly and attentive

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  26. OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 21 February 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My recent visit to this hotpot restaurant reaffirmed my love for their culinary offerings. The consistency of food and taste, which I have come to expect, was once again on full display. Every dish served was a testament to their commitment to quality and flavor. The ambience of the restaurant only added to the overall dining experience. It was nicely decorated, creating a warm and inviting atmosphere that complemented the meal perfectly. The staff was exceptionally welcoming, attending to every need with a smile and ensuring that our dining experience was nothing short of perfect. This level of service, combined with the exquisite hotpot varieties, solidifies this place as one of the best hotpot restaurants available. Whether you're a seasoned hotpot aficionado or new to the experience, this restaurant is sure to impress with its delightful flavors and outstanding service.

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  27. FranP

    London

    1 review

    5.0

    1 review

    Dined on 14 February 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Perfect as always :) the staff were lovely and the food was delicious and came quickly. Plus they gave me a rose because it was Valentine’s Day <3

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  28. OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 30 January 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The staff very friendly nothing to say much everything was perfect!

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  29. JoannK

    London

    1 review

    2.0

    1 review

    Dined on 23 January 2023

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2
    The service need to be improved. The staffs are working too slow, we need to wait ages when we request something.

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  30. MarisaG

    London

    1 review

    5.0

    1 review

    Dined on 10 January 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was a lovely experience! It was my first time at the restaurant, and I was impressed with the food! The staff is very friendly, and they even sang 'Happy Birthday' to me, making my day even more special! Loved it and will definitely going back! :]

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  31. Jennybenny128

    London

    39 reviews

    5.0

    39 reviews

    Dined on 10 September 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Definitely book at table. Excellent service, clean and quality food.
    Haidilao Piccadilly CircusResponded on 13 September 2022
    Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

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  32. Nklee

    London

    1 review

    4.0

    1 review

    Dined on 29 August 2022

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3
    Good experience. Recommend to a big party who can share various dishes!
    Haidilao Piccadilly CircusResponded on 1 September 2022
    Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

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  33. ColinR

    London

    3 reviews

    3.0

    3 reviews

    Dined on 28 August 2022

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    We normally love Hai di lao, but this visit was below its usual standard, there was no service upstairs whilst we waited for our booked table. Then after ordering the food took almost an hour to arrive. The waitress was great, and it wasnt her fault but the time it took was not good and meant other parts of the meal were cold.
    Haidilao Piccadilly CircusResponded on 1 September 2022
    I apologize on behalf of everyone at Haidilao. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

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  34. OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 7 August 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Booking is definitely necessary for here but is definitely worth it. Came with my girlfriend who is vegan and there were plenty of options to the point where we ended up ordering too much (we were expecting the place to be more expensive to be fair). Staff were also very welcoming and even give you an information card if you've never tried hotpot before. Overall a brilliant experience and we'll definitely be back next time we're in London :)
    Haidilao Piccadilly CircusResponded on 12 August 2022
    We’ll make sure to pass your great comments to the chef as well as the host, along with all the staff. We do our utmost to make every guest feel welcomed every time they come to our restaurant, So we’re pleased to see you enjoyed the food and the ambience. Hope to see you again!

    1 person found this helpful

  35. KellyP

    London

    2 reviews

    5.0

    2 reviews

    Dined on 4 August 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Absolutely loved it here, never been before but our waiter was brilliant at explaining everything and helping us to order etc. Definitely recommend visiting!
    Haidilao Piccadilly CircusResponded on 8 August 2022
    Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

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  36. Anna

    London

    4 reviews

    4.0

    4 reviews

    Dined on 8 July 2022

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    It was good but this time the sauces/fruit section didn't have much fruit. I also booked for my partner's bday and the nice lady who lead us to the table confirmed who's bday is it but nothing else happened
    Haidilao Piccadilly CircusResponded on 26 July 2022
    Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

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  37. OpenTable Diner

    London

    1 review

    4.0

    1 review

    Dined on 5 July 2022

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5
    Me and my partner had a fantastic experience at Haidilao, it was our first time at Hotpot and the staff were so welcoming and helpful especially with helping us decide on what broth.The food was amazing but we did order way too much and we weren’t a fan of the different meatballs they did they were a slightly strange texture and the flavours a little odd but everything else tasted great and had so much flavour! Only complaint was they forgot about our drinks and we had to say about them a few times and one of our drinks when it turned up was wrong but it they were still good. A wonderful experience for a special day and we 100% will be coming back
    Haidilao Piccadilly CircusResponded on 8 July 2022
    Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.We work hard to meet expectations like yours, Come back and see us soon. Cheers!

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  38. OpenTable Diner

    Essex

    1 review

    5.0

    1 review

    Dined on 25 June 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was beyond incredible, I don't think I've ever had food this good before in my life! The staff were very attentive and helpful as well! Will definitely be coming back here and it was worth every penny!
    Haidilao Piccadilly CircusResponded on 1 July 2022
    Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

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  39. Emilia

    London

    2 reviews

    5.0

    2 reviews

    Dined on 17 June 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Loved it, very nice experience and the food was delicious. Loved the ambiance.
    Haidilao Piccadilly CircusResponded on 22 June 2022
    We are glad to hear that you enjoyed our food selection. We will insist on choosing the best quality products. Looking forward to your visit again.

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  40. HenryW

    London

    1 review

    5.0

    1 review

    Dined on 1 May 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Nice experience! Food, drinks, and the service were amazing. Highly recommend!
    Haidilao Piccadilly CircusResponded on 4 May 2022
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

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Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waiting staff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Haidilao Piccadilly Circus does offer delivery in partnership with Deliveroo. Haidilao Piccadilly Circus also offers takeout which you can order by calling the restaurant at 020 8150 0616.

Haidilao Piccadilly Circus is rated 4.8 stars by 160 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 2 times today

Order delivery or takeout

Google Map for Haidilao Piccadilly Circus

Unit 4/5 Trocadero Centre, London, W1D 7DH

Additional information

  • Area
    Piccadilly
  • Hours of Operation
    Daily 11:00–02:00
  • Price
    £26 to £40
  • Cuisines
    Chinese, Chinese (Sichuan), Vegetarian / Vegan
  • Dining style
    Casual Dining
  • Dress Code
    Casual Dress
  • Parking Details
    None
  • Payment Options
    AMEX, Mastercard, Visa
  • Additional
    Beer, Cafe, Cocktails, Delivery, Gluten-free Options, Non-Smoking, Private Room, Takeaway, Vegan, Wheelchair Access, Wine
  • Phone number
    020 8150 0616
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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