Hard Rock Cafe - Piccadilly Circus
Ive always been a hugeeee hard rock fan, I’ve been to multiple locations across Europe. The original hard rock London branch is my fav but I wanted to give the new branch a go. For a start, disputes having a reservation, we had to wait 10/15 mins to be seated, with walk ins getting tables before us. Secondly, I expected the venue to be a lot more spectacular, it doesn’t feel like a hard rock and there are no amazing modern twists to make up for it. At other modern hard rocks, there can be huge light features or stages with live music but it was just a standard room. The rock star outfits and instruments were lacking and NOT rock at all. We were sat next to Nicki Minajs cheap leggings and Ginger Spices shoes...
Our server tried his best, he really was he only reason I gave this place another star. But he was rushed off his feet, too many people for him to stay on top of things. The screens with rock videos were lacking. I didn’t feel a vibe of rock AT all. Some of the servers struggled to understand English even after a third attempt. The food was okay, chips came out cold and the burgers were just well done, they didn’t ask how we wanted them. I won’t be going to hard rock again I. The near future, which is a real shame as I’ve made a point of going a couple of times a year. It seems to be going very down hill. What used to be my fav meal of a trip, was hands down the worst of my week away.
Having visited the hard rock in Hyde Park over the last 35 years I thought I would try the new site at Piccadilly. I will not be returning. The food was very good but the service was less than functional (I asked about the non-alcoholic cocktail with red bull in it which I had in Sweden to be met with - I am new here and don’t really know anything about the menu; I also asked whether we could order a half rack of ribs as my son is 11 years old. They did this happily in Gothenburg but wouldn’t even check with the kitchen. The ambience is not cool, rather bright, large and mass market. It just is not as good as NYC, Hyde Park, Amsterdam or many of the other great sites. The new menu is also a lot smaller and plate size is just sooo big you will struggle to eat a starter and main.
It was my sons birthday and hanna was great at organising a little sing song for him
Venue super and very good for wheelchairs, great atmosphear
Atmosphere and service good. Waiter checked with us to make sure we had no allergy s and brought his manager over when we confirmed my niece has nut allergy, unfortunately her dessert was served with crushed nuts even though the waiter put down clearly NO NUTS, thankfully she noticed prior to touching it!
Mixed review, service was very slow, half an hour to get a drink. Food very salty.
Lovely ambience and brilliant theme but preferred the overall experience at the Old Park Lane restaurant.
Fantastic dining experience. Food and service were both spot on.
We had dinner in the new Hard rock Cafe in Piccadilly Circus. Beatiful place and memorabilia. Good food and fantastic service as usual in very Hard Rock. Here is even better end Sissi was really fantastic.
Very nice experience! Friendly waiter, nice burgers, good vibes! We really enjoyed our first time at hard rock cafe!
Really impressed with the new restaurant and prefer it to the original. Great coeliac safe gluten free menu which is a godsend. The best chicken wings outside the US. We will be back soon ☺️
Very welcoming by the staff table service was top notch and the waitress who serviced us was excellent
Very friendly staff, great atmosphere and fantastic venue.
I had a brilliant time at the Hard Rock Cafe. It really wasn't just a meal it was an experience and I would definitely come back!
I went to Hard Rock Cafe for my birthday celebrations. Everything about the place was amazing from the warm welcome from staff to the food and the incredible service. The staff made me and my friends feel very welcome and they even sang to me for my birthday. The food was great and there were no long waiting times. I would definitely recommended.
It got really busy whilst we were there and service suffered. Other than that it was really good
We always go to the Park Lane Hard rock, and always have a great service.
Plus the food is great too.
The food was too salty, and the steak burgers didn't come well done as we ask the server.
Won't be going there again.
Best Hard Rock we’ve been to out of 5 others. More space between tables means you don’t feel jammed in. Wife had salmon which she said was one of the tastiest ever. I had New York steak medium rare, cooked and rested to perfection, hats off to the chef who cooked it. Will be our restaurant of choice when visiting London from now on.
Brilliant service they absolutely stand by there “love all serve all” 🎸🥩🍷
Would recommend , the merchandise shop is great. The food is ok , my meal could definitely have been a bit hotter. The drinks are good. Bit pricey but would still go again
The food was nice but I got the impression the staff wasn’t entirely sure what they where doing. We booked a table but still had to wait over half an hour, the host then brought us downstairs but there was no table available so we had to sit at a table straight after someone had moved so the table was dirty. We then had to wait another 15 minutes for someone to come and move the dirty plates and wipe the table from the people who were sat there previously. The food was nice but I think the restaurant was having a few teething problems but this is expected seen as it is still relatively new .
Great attentive service.enjoyed our first experience at this HRC .good food and drinks
Very Nice peaple, magnifieke. Verf beautiful café.
Our first visit to the New Hard Rock Cafe. We loved it , all the staff treated us well. They were very friendly. Food was Amazing and very quick. We was served by a lovely man called Fabio he was new and still under training . He was very attentive . We will be back .
Awesome food & service
Great service and atmosphere went to celebrate my daughters birthday she hot a fuss made of her too
i have been to over 10 hard rock cafes all around the world, the is the best onei have ever seen
El sitio es una pasada y está muy logrado. La comida muy rica y los camareros simpáticos, lo único que parece que había poca organización y se demoraron en servirnos desde que nos sentamos 1 hora. Si queréis disfrutar de buena música y un rato agradable está totalmente recomendado!
Amazing food, music, location, environment, staff!! Can’t wait to go again!!
Prachtige sfeer, vlotte en sociale bediening, eten is goed
We were made very welcome and had a fantastic booth to sit in the staff were really friendly and made a special fuss of us for our wedding anniversary.
Well done to all of them.
Made a lovely effort for my daughters birthday - food was good (too big portions though!)
Really enjoyed our time with you guys. Our waitress Kasia and trainee waiter Fabio were fantastic and very friendly. Thanks everyone x
Excellent food and great service, although maybe one too many 'is everything ok?' and asking if we want a refill before we've finished our drinks. I guess they are just being conscientious. We would definitely return and recommend to friends, great atmosphere, the maitre'd was superb and the booths look amazing, i want one of those next time!! Toilets were so clean and plenty of them too. Fantastic!
Great atmosphere and food. Kasia- our server was very attentive and looked after us well. We had a great girls day out!
Yes if they like music and a good atmosphere with good food
Hard Rock is a family favourite as the food is consistently yummy and there is always an upbeat atmosphere. The staff are super friendly too :)
We came to this restaurant to celebrate our daughters 13th birthday and we thoroughly enjoyed it. The food was fab as was our waiter David H. David made us feel like a valued customer and got the majority of the restaurant singing happy birthday, which my daughter loved. Thanks for a great evening.
Great location food as normal Fab
Very good family experience... Superb 10/10. will highly recommend to family’s with kids.
We had a brilliant time for lunch after some initial problems. We had reserved a table but still had to que with those that hasn’t and the table didn’t seem to be ready and they tried to sit us on the tall chairs with our toddler which wasn’t going to work so had to wait again for another table. However after that we had a fab time with great food and really enjoyed ourselves.