Hard Rock Cafe - Sydney
Very Very packed - Sat evening. Was a fun venue for teen birthday. Booked but yet still waited 35 mins for table (why?? - Reception staff pretty offhand). Food ok (sent some back which was credited) but outstanding service from waitstaff and made lovely fuss of birhday girl which overall was the making of the evening. Would like to have seen some more recent exhibits. Overall Ok but not raving - memorable for TABLE staff experience - well done!
We made a booking to allow sufficient time to get us to a show (booking for 1745). The booking response was we “will hold your table for 10 minutes”. We arrived on time and were given a buzzer to wait for seating. I asked how long the wait would be because we were on time constraint due to a theatre booking. We were told about 5-10 minute and to wait in bar area. $20 bar cost and 30 minutes later I asked how much longer we would need to wait and how long it would then take for food. I was referred to manager who was extremely rude did not let me speak and when I asked him to let me finish speaking but he just kept speaking over the top of me in front of many other guests. He said it was worldwide policy not to hold booked tables. I suggested that they include this information on the booking website as people plan their bookings around other arrangements. At this time my buzzer went off. I explained to the lady who seated us that we were now in an hurry (show started at 715 with a 15 minute walk). She said she would explain to Thomas and he would look after us. Also said she would bring additional menus (only one on the table for 3 guests). Thomas kingly can yo tale out order about 5 minutes later however we had not received menus. He brought these quickly and took out order. At which point we handed him a dirty fork which was left on the table. Our food can about 15 minutes later at which pint we had 10 minutes to eat it. I asked for the bill twice to 2 different people. Eventually we received it. By time we had 5 minutes to run through Darling Harbour to get to our show. Thomas was extremely helpful, (thank you to Thomas) however it was a little bit of an insult to highlight that there was an option for tipping after our evening had been ruined.
I suggest you remove any booking options for this restaurant if it is not part of their “worldwide policy”. Extremely disappointed.
The Hard Rock Cafe of years ago seems to have gone - the memorabilia nowadays feels minimal and token and aside from some tvs showing music videos you could be in any diner or RSL style bistro. The food is fine, nothing wrong with it but not particularly special - the meat in the burgers is the exception, they still do really good homemade burger patties. The steak with potato in an ice cream scoop shape with some steamed brocolli/cauliflower/carrot was not something I’d write home about and really resembled something served on a 1985 dinner table on steak night. The service is fine - the waiter introduces themselves, your order is taken and they come when you ask for the bill. The wait for food seemed long given we had booked a table for 5:15. We ordered at 5:25pm and the drinks arrived 5:40 and meal appeared sometime after 6 (a burger and a steak). We didn’t get dessert as we couldn’t be sure we would be served in time for our concert over the road.
Not a bad meal but when there are so many nice places to go nearby and the uniqueness of the Hard Rock has disappeared, we wouldn’t bother returning.
I have been to hard rock before and normally everything is great but this day there was terrible service, music was too loud, the food wasn’t great quality.
It’s a good place to meet with friends. The music Just a little bit loud.
Loved it. We had an awesome time. Great food, great staff.
Fab food, fab service, nice ambience, nice view
Absolutely no complaints at all
The burger patties and buns were a bit dry and there was no sauce.
The option to eat outside was nice and our waiter Marc was nice.
it was valentine's day, food came cold on the table, then was taken back and microwaived, came back both meat were hard like wood, tomatos oignons and prickles were missing, bread was soft, steak was awfull and well well done, they offered us a coffee as a compensation, what a lousy restaurant
they shoul have re-cooked the orders
Yummy food and all the staff were so friendly. Had a great time!
Our visit was very average. On the plus side, the lady who served us was lovely however, the rest of the visit was mediocre. We ordered brandy and ginger ale, the server came back and advised no ginger ale, would coke be okay. Fine no worries, she them came back and said sorry no brandy..... okay, then it was no nachos, or potatoes skins fine, we changed to burritos. The steak was supposed to be on a hot plate, nope cool to the touch and the steak was very rare. Ended up swapping with my husband as I couldn't eat it. Happy Valentine's Day and over $400's for the pleasure.
Over priced pub food. Rushed our meal and. Rude wait staff
The noise from the music was way too much. They seem to give control to some ppl at the bar and couldn't even hear ourselves talk and during one song I heard my eardrums pop. Service was quick. Entree and dessert were amazing but the burger rissole was tasteless. Price was a little over extravagant. Used our iventure card and menu was very limited which was disappointing.
A very nice place with good food and good personal that helps you with everything.
Great as always :)
We are visiting Hard Rock Cafe regularly and we are always happy.
Thanks for good service and live music is a big plus.
Cheers from Amsterdam,
Vanessa & Stephan
Delicious meals and great drinks. The place is awesome, full of rock's stuffs. Very recommended.
Been here over 20 times, never been that disappointed. We ordered the same cocktails and they didn’t even were close to taste the same. My one was super sour, asked to get it fixed and all what happened was some lemonade added. Horrible for a $30 cocktail. Had fajitas, beef was ok, chicken super dry, not enough cheese, guac, and also chicken was just warm. My friend had the Caesar salad, nearly no dressing and the crunchy bread bits where soggy and not even close to be crunchy. On top of that, ceiling was leaking and water dripping on me so I had to move my chair. What a horrible experience for such an expensive restaurant. Probably was the last time for me.
The food at the Hard Rock Cafe is outstanding - quality produce, well cooked. The kitchen staff are let down by the front of house staff. The service is rubbish - no direction from the floor manager and staff walking around ignoring customers
Waited an hour for food and it didnt then up. Always come here wnd never have a problem but wont be coming back again
Way too noisy to converse, staff were incredibly efficient so that it felt impersonal, the place looked tired and dared, won't be back
Pros: good food; good service
Cons: high pitch music playing. I like rock but it was far too high pitch.
Restaurante without Hard Rock vibe. Comparing it with other Hard Rock Restaurants the decoration was not up to the mark.
Received great service from our waiter and enjoyed our food loved my mocktail
Husband and I dined for Aussie day lunch . Great service. Our attendant wolf was great!
Food was delicious
Food was excellent, cocktails are the best we have had. View is amazing and our waiter, GJ, was great!
Very noisy but thats okay since there were a lot of kids, we had one too. A bit pricey for the kind of food. Table and chairs were a bit dirty, not cleaned properly after previous customers. What was really annoying was that when we ordered pork ribs the waiter said "how about I put some pulled pork on the top?" We said okay but the waiter did not tell us that was about $10 extra. We were surprised to see the bill, told the waiter we werent told of the extra amount, waiter did not even apologize. We just paid and left.
Great food and service would recommend to others.
Food was nice, but a bit pricey for a family of 6. Noise was terrible - way too load. We could not hear each other from one end of the table to the other.
We were visiting from interstate and wanted the children to have the Hard Rock Cafe experience. We were running late as we couldn’t find the entry and the staff were clearly unimpressed, not understanding. We also found the restaurant extremely noisy. We were navigating the menu to determine the best options for the kids and found the table staff particularly impatient and unhelpful with this. We therefore ended up with way too much food and paying more than was necessary for an enjoyable dinner. It was fine, but next time we are in Sydney, we would choose to eat elsewhere.
Nice food but noisy venue and hard to get served. We had to wait a long time beyond our scheduled booking to get a table.
We've made a resevation, and we've to way at least 10 min for the table. The service was slow and we couldn't pay separte checks.
Fantastic experience. Food and cocktails were amazing and the whole experience was great. Only down side was the waitress making us feel very rushed. We were asked for our drink order within 60 seconds of sitting down and when asked for more time she came back after about 40 seconds. Same problem with food order. Came and when asked for more time, came back within around 2 minutes. Was made to feel like it was get in and get out ASAP. Not easy to relax and as a result from sit down to leave was only 45 minutes. Other than that though everything was fabulous and the steak was cooked to perfection.
Predictable which is both good and bad. You know the menu and food and know the service will be great. Just that the music is always so loud you can barely have a conversation.
I love this place the personal is very nice the food is so good all is very nice on this place
Yes for anyone who wants to tick another hard rock off their list, no to everyone else. Service was awful. Our waitress didn’t notice our empty drinks or come over to the table to check if we wanted more. We had to flag down a different member of staff for more drinks etc. Poor service overall too, not a friendly or welcoming attitude waitress either.
There was too much noise from the people and could not hear any music. Plsdo something about it, acostics eas terrible.
Great food great service
The only reason I’d recommend the place is the waiter Thomas was fantastic. It was my daughter’s birthday and he went out of his way to make it fun for her and her friends. Otherwise the place is a little tired looking and the food was typical American style and pricey for the quality. However if ur lucky enough to have Thomas as your server then you’ll have a great time.
Hice reserva y asi todo me hicieron esperar 20 minutos. La comida no fue gran cosa
The food was great and reasonably priced.
Our server Vickie really looked after us and gave us outstanding service.
Thanks for the rockin' review Manuel!! I will pass your feedback along to Vickie for you!!
Great night. It was very loud and we did wait an hour for our entree... and within 15 min after that our main came.
Love the atmosphere, and the location and will definitely return.
Hi Liz, thank you for your review and feedback. Look forward to having you back again soon.