Hard Rock Cafe - Venice
Great location and all the Hard Rock favourites with a bit of an Italian twist.
Great food, best burger I’ve had, service good and great interaction by staff but far too noisy. There is so much noise from customers talking which is to be expected in a full restaurant but add on the music which was far too loud and it ruins the meal.
Fun as always. Great service, food and music. Great shop too.
Hi AntonyH, Thank you so much for sharing such a lovely review with us! Great service, food and music....fantastic souvenirs to take back home, you can't ask for much else, can you!? See you soon at HRC Venice, Pablo Castrogiovanni General Manager
Underwhelming to be sure, the food was average. The decor was no better than any cheap American diner. The only positive was after a week of dealing with terrible service from Neighbouring restaurants the service was refreshingly good
Hi LissieB, Thank you for taking the time to share your comments with us and the rest of the OpenTable community. We are happy that you found our service to be refreshingly good and we are sorry that you did not enjoy the rest of your experience. Kind regards, Pablo Castrogiovanni General Manager
Delicious food and great friendly staff. Thoroughly enjoyed our experience watching the Gondolas go past
Hey SamanthaG, Thank you so much for sharing your review with us. Will definitely pass the message on to our staff, they will be ecstatic to know they made such a positive difference during your visit! Looking forward to seeing you soon, Pablo Castrogiovanni General Manager
Rispetto ad altri visitati in giro per il mondo, la struttura è molto piccola e purtroppo il volume della musica risulta abbastanza fastidioso visto l’ambiente non così ampio. Cibo ottimo, servizio dipende dalla persona che serve al tuo tavolo, il nostro e’ stato un po’ invadente, ma niente di fastidioso. Conto adeguato all’ottima qualità del cibo.
Grazie Enrico! Siamo lieti che si sia trovato bene. Il nostro servizio e' centrato sulla cura del cliente e sul rapporto che si stabilisce in quel quadrante di tempo che il cliente e' qua, cercando di distinguerci dagli altri posti dove il cameriere prende solo la comanda. Ci dispiace se le fosse sembrato invadente. Rimedieremo. Riguardo al volume della musica ci staremo piu' attenti, grazie per avercelo fatto notare. L'aspettiamo Pablo Castrogiovanni General Manager
Excellent food and service, made it extra special for both our 50th birthdays, with ice creams and 🎤 happy birthday!
Thank you TraceyW, and Happy Birthday again! Regards, Pablo Castrogiovanni General Manager
Great food, great service, but music way too loud. Also space upstairs is very tight
Dear Alexander, Thank you for your nice review, we are glad you enjoyed your stay with us. I will pass the message to our Management Team regarding the volume of the music. We hope to see you again soon, Regards, Pablo Castrogiovanni General Manager
Vibrant atmosphere, very friendly staff, good food, not rushed, with rock n roll music!
Thank you Craig for your nice review! We hope to see you again very soon! Regards, Pablo Castrogiovanni General Manager
I recommend it for the food. The place doesn't have enough space. You can't really move freely. But the food and view was good so...
Thank you Lenssss, We are indeed the smallest Cafe around, but we are soooo good! (like you said!) Thanks again for your review and we hope to see you again soon. Regards, Pablo Castrogiovanni General Manager
All perfect, excellent service, would love to have rock caffe in Milan
Thank you Clint! Regards, Pablo Castrogiovanni General Manager
Good view, good service and good food!!! I would recommed it when you are in Venice! And you can made a reservation days before. It’s one of the smallest hardrock café in the world, and you want a table!
Hi Debby, Thank you for sharing your great review with us! See you soon at HRC Venice, Pablo Castrogiovanni General Manager
War wiederholt super mit Spitzen Bedienung!
Small venue right in the heart of Venice, great loaction and a lovely building in keeping with the surrounding acrhitecture.
Very friendy and helpful staff as always.
Hi IanD, Thank you so much for taking the time to share your feedback with us! I see you did not miss our massive and beautiful Murano glass chandelier on the first floor, isn't that a beauty?!? Great to read that our staff was also up to the task, in alignment with our high company standards. Looking forward to seeing you soon in HRC Venice, Pablo Castrogiovanni General Manager
We loved it!!! Nice view to the gondolas and really funny waitress!!!
Hi SabineS, Thjank you so much for taking the time to give us your feedback and scoring us with 5 stars! We truly appreciate it! Looking forward to seeing you soon, Pablo Castrogiovanni General Manager
I've been here with my little cousin, as a reward for her excellent results at school.
I reserved the table for 11:00, but we got it at 11:20, because of a team briefing. This delay is the only little flaws of our experience (I think that if you allow to book a table for 11, at 11 the customer should have their table). But I really appreciate that in this restaurant the staff has a real organisation.
When the staff was ready, we were led to our table by a kind waitress. The table had a really nice view of Venetian Gondolas.
An other helpful and willing waitress served us for any our need. She was very polite and explained us every dish we wanted to know. She treated us as were her sisters.
We had 2 hamburgers (1 legendary and 1 cheeseburger), 2 pepsi and 1 dessert.
The meat of the burgers was of high quality, as every thing else, from vegetables to bacon and onion rings. The hamburger were served with 2 sauces (BBQ and maionese) and a big portion of fried potatoes. Ketchup and mustard were brought separately.
The dessert was incredible: puff pastry, with apples, crunchy nuts, vanilla icecream, caramel and chocolate sauce. Incredibly delicious.
Hi jessi!! Thank you so much for such a lovely review! I will definitely share it with the team in our team briefing today :) The pre-shift reunion with our staff is key in order to maintain the team updated and it is part of the organisation you've rightfully mentioned in your review. Our staff is our biggest asset and without them we could never have great food, top quality service and a unique atmosphere. Looking forward to having you again with us, Pablo Castrogiovanni General Manager
Nice place with awesome staff and great service ❤
Food was awesome.
/Robert from Luleå Sweden
Hi RobertS, Thank you so much for sharing such a lovely feedback with us! Our staff is exceptional, always thriving to make every single guest feel like home and our food...is absolutely fantastic! We've changed our menu recently and our burgers are absolutely to die for! Looking forward to seeing you soon, Pablo Castrogiovanni General Manager
Hey PapaGiorgo, Thank you so much, our hamburgers are TOP NOTCH and definitely unbeatable!! See you soon at HRC Venice, Pablo Castrogiovanni General Manager
Very welcoming and efficient staff and buzzy atmosphere. Unfortunately the Caesar salad didn’t live up to my expectations. An uninspiring and expensive bowl of salad leaves with Caesar dressing topped with an over cooked flattened chicken breast with cheese shavings. If it hadn’t been for the seat by the window and being able to watch the gondolas the experience would have been dreadful. I would urge you to ditch this salad and offer something more inspiring and flavoursome.
Hi KarenF, Thank you so much for your feedback after visiting us! We took notes on your comments regarding the Caesar Salad and we will definitely pass on your concerns over to our kitchen management. We are happy that the rest of your experience was in accordance to our high standards and we are really looking forward to seeing you soon again. Pablo Castrogiovanni General Manager
Great service and really good food. My daughter has an allergy and so the manager took the order. We really appreciated this.
Hi MelissaS1984, Thank you so much for taking the time to share your experience with us! We are really happy that we've been able to provide you and your lovely family with the top quality service you and every single guest deserve. We take very seriously everything connected to health and safety in our restaurant like in any other Hard Rock. See you soon in HRC Venice, Pablo Castrogiovanni General Manager
The waittress Alice was very kind we loved her! The food was great the ambiance a little bit dissapointing and the stairs to the first floor are not clean even as the toilet.
Hi EdithD, Thank you so much for taking the time to share your thoughts with us! I will definitely pass on your nice comments to Alice, who will be glad to see that she made such a positive difference during your visit. See you soon at HRC Venice, Pablo Castrogiovanni General Manager
Slow service and our table for four was small and crowded
Hi SteveM, we are so sorry that you had to experience "slow service", this is by no means a faithful representation of our standards. Will pass on the message onto management and staff-level employees in order to raise awareness. Looking forward to seeing you soon, Pablo Castrogiovanni General Manager
The location is great. Just across a nice hotel with many Gondole waiting for customers
But service was too slow and food average
Hi ThierryN, Thank you so much for sharing your feedback with us! As I told our previous customer, "slow service" and "average food" are definitely not a faithful representation of our high standards and I extend you my sincerest apologies on behalf of the entire HRC Venice team. Please make sure that on your next visit you try one of our signature burgers, they are absolutely fantastic! Looking forward to seeing you soon, Pablo Castrogiovanni General Manager
Hard Rock Cafe was a bit pricey but that’s Venice for you. On the first night we ordered burgers and fries all round. The burgers were juicy and very tasty. My 9 year old’s burger and fries arrived on a very cool guitar shaped plate which she loved! To drink we had the strawberry and basil lemonade, which was very refreshing, and a pineapple lemonade which wasn’t as tasty as the strawberry one. On the second night we ordered the steak and chicken tenders. The steak was HUGE and well worth the money. The chicken tenders were crispy and freshly cooked. We rounded it all off with a brownie which came in a giant bowl with 3 spoons! Needless to say we rolled out of HRC with very smiley faces! Good, honest food, friendly staff and a great atmosphere. Thank you HRC for giving us two lovely evenings in an area where others take advantage of visitors to Venice.
Hi Llovelondogal (I love London as well!), Thank you so much for sharing what it probably is one of the most beautiful reviews we've ever had! You overall experience in our restaurant is what we strive for on a daily basis and your feedback is the necessary fuel that we need to continue working hard every single minute. Thank you so much on behalf of the entire HRC Venice team and we are definitely looking forward to seeing you soon! Pablo Castrogiovanni General Manager
Great food! Pricey for sure but all Hard Rock’s are & honestly it was moderate for the area. I recommend if you miss America like we do!
Hi there dear guest, thank you so much for sharing such a wonderful review with us! We take pride in our value and we are happy that you've witnessed it. Looking foward to having you soon, Pablo Castrogiovanni General Manager
My wife and I were in Venice for several days and after several evenings out at Italian and Venetian restaurants we just wanted some simpler American style fare. The burger went down great and it was nice to have an icy cold soda with refills as opposed to the European al a cart drink style. The location was picturesque and the meal a welcomed change from two weeks of fancy meals
Thank you very much for your review! Regards, Pablo Castrogiovanni General Manager
I‘m Hard Rock Café Traveller an love them! Absolut fabulous!!
Hi Mufe23, Thank you so much for such a lovely review! See you soon in your next HRC visit! Pablo Castrogiovanni General Manager
We like the experiente but there’s nothing about Venice in that Hard Rock. It’s just apparent a big restaurant
Hi ConceicaoRoque, Thank you for your feedback! We do have a massive Chandelier made of Murano Glass hanging in the middle of the dining area and you can get to have a table overlooking the most famous Gondolier's station in the island, Bacino Orseolo. See you soon in HRC Venice! Pablo Castrogiovanni General Manager
We had a nice stay. Especially our twelve year old son (a Hugh Hard Rock Cafe fan) enjoyed our visit including the shopping in the shop.
Hey MelleS, Thank you for your lovely review after visiting us. I do write on behalf of the entire HRC Venice team when I tell you we are delighted to have made such a positive difference on your daughter ;) See you soon in HRC Venice, Pablo Castrogiovanni General Manager
Service and food were great as usual for HRC but some air con on one of the hottest days of the year would've been great!
It was very hot and the air condition didn’t work
very good located in Venice, cool Service, very good food
Thank you AndreasW for such a wonderful feedback!
It’s in a perfect location. Prices are what you would expect in a Hard Rock Café, maybe slightly higher. We were sitting upstairs and the views were fantastic. The staff was very friendly and accommodating. Despite having a reservation we had to wait for at leat twenty minutes.
Hi BelenH, Thank you for sharing your feedback with us. Unfortunately, we have plenty of reservations through our online booking platform, hence the reason why you had to wait. If you did not book your table in advance for instance, you would have probably waited for over an hour! Looking forward to having you soon again with us, Pablo Castrogiovanni General Manager
Great waiter who kept us entertained, food was also great.
Thank you Colin for your great feedback! See you soon in HRC Venice, Pablo Castrogiovanni General Manager
Its very unpleasent to wait for a table until you have a reservation placed and show up at right timeframe. Space between tables was too less and noise level too high (Not regarding to music)
It started off great, lovely welcome and service was fab, the starter the prawns was lovely. The mains Fajitas was ok fine but nothing special. The burger and fries was so much salt on them and the burger very dry. Ok it was a special occasion for my daughter so I didnt want to complain. And to be fair it wasn't a disaster, then we waited for over 40mins to get a drink, or desert neither was offered. I eventually just got the bill. And left disappointed.
I like the HRC, but not the volume of the music. I know that aficionados of rock music say that it has to be loud, but I like to have conversations while I eat, and the music at most HRCs precludes that.....just my preference.
Hi MikeG, Thank you for sharing your feedback with us! I absolutely AGREE with you, in fact, HArd Rock strives to have the music on the foreground but always with a low volume enough for people to engage in conversation without the need to be screaming. Will pass on your comments among our management in order to correct any wrongdoing that we may be incurring into. Looking forward to seeing you at HRC Venice, Pablo Castrogiovanni General Manager
Beso Hard Rock ever. Better than in USA. Ribs and fajitas were excellent. Italians know how to cook even american food.
Hi cataclot, thank you so much for sharing your lovely feedback with us! We take pride on our food and service excellence and we are happy that this was no exception at all. See you soon at HRC Venice, Pablo Castrogiovanni General Manager
When we arrived in Venice our hotel accommodations were not acceptable which got us very upset. We needed to gather our thoughts so we headed over to the hard rock to get some food and drinks and figure out what we’re going to do. As usual the hard rock provided great service, quality food and welcoming atmosphere. Because we were upset, we forgot to use a buy one get one free coupon I had from my rewards program with Hard Rock. The next day we went back and we spoke with the manager Pablo Castrogiovanni. After explain to Pablo what had happened he immediately gave us a credit for the rewards coupon and offered us a couple complementary cocktails to make us feel better about his city. He did nothing wrong but he made up for someone else’s mistake, that’s the kind of people that every company needs working for them. Because of Pablo‘s kindness we will be dining at the Rard Rock again this evening!
Hey CraigP! Thank you so much for sharing such a lovely review! I hope you guys had a blast on your second visit to our venue. We always try to give our very best to every single guest in order to make them feel "like home" and make sure they have an unforgettable experience. I'm more than happy to know that I was able to give "my two cents" to the cause and I would definitely do it again if I could! Looking forward to seeing you again, Pablo Castrogiovanni General Manager
Great experience. Palese visit it. Nice staff. Good food.
Thank you so much Xhispax for your great feedback! See you soon! Pablo Castrogiovanni General Manager