Hay & Straw

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90 reviews
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£25 and under
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Hay & Straw is the new luxury restaurant by Grippa family, born after more than 20 years of experience in the hospitality sector.

After the opening of Battersea and East Grinstead, we are enthusiastic to announce our new branch, based on elegance and refinement of products.
Executive chef Massimiliano & Mario Grippa has created a menu and set menus featuring classic modern British & Italian dishes.

Today’s tastes have also been incorporated with the addition of more Asian-influenced dishes. See below for lunch and dinner menus.
See what’s happening at Hay and Straw! Keep up-to-date with the latest events and news, but also discover all our promotions.
What 90 People Are SayingWrite a review
Overall ratings and reviews
4.0based on recent ratings
Noise · Moderate
88% of people would recommend it to a friend
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West Sussex
3 reviews
Dined on 16 November 2019

It has closed - very disappointed that I was able to book a table at a restaurant that was no longer in business and luckily found out the night before so could make alternative arrangements!

1 review
Dined on 15 November 2019

Restaurant closed permanently despite being able to book.

1 review
Dined on 25 October 2019

We've been in several times for breakfast and twice for dinner, staff are so friendly and helpful and the food is delicious. The main part of the restaurant is separated from the bar so it's possible to hold a conversation without having to shout which is a real bonus, the atmosphere is still good though. I can thoroughly recommend.

West Sussex
1 review
Dined on 24 October 2019

Love this calm restaurant where the music plays but in the background and you can actually have a conversation while eating or having a drink. Food and service - excellent. This was a return visit and will be back again.

West Sussex
1 review
Dined on 22 October 2019

Great evening with super food and wine although rather noisy and service was protracted as the restaurant was packed to the gunnells.

1 review
Dined on 12 October 2019

I've been here a couple of times before, and it's OK. Nothing outstanding. The lighting is awful - pretty bright which doesn't do anything for the ambiance of the place. The food was OK, my leg of lamb looked like it had been slopped on the plate - one-half meat, one-half peas, that was it. Irish coffee came lukewarm in a red wine glass - odd. Prawn cocktail was 6 prawns on a massive mattress of lettuce with a ton of sauce plopped on top. Luckily we were pretty tipsy by the time we ate....which also numbed the pain of a £200 bill. Such a shame as we had high hopes for it upping the standards of restaurants in East Grinstead when it opened - tbh I'd rather go to Prezzo or a nice country pub in future.

10 reviews
Dined on 12 October 2019

Busy Saturday but good service. Problem with wine dealt with quickly.

West Sussex
1 review
Dined on 11 October 2019

Friendly and polite staff, with excellent person centred skills. Food very good, but some of the dishes served could have a little more refined presentation. I would recommed this restaurant. Lovely for a romantic meal of meal with friends.

1 review
Dined on 6 October 2019

We dined in the restaurant for a special occasion. Food was excellent: staff very welcoming and efficient. They even went the extra mile with an indoor firework candle 🎂 for my wife’s Birthday for which I owe them a big thank you. Nice surprise: how did they know?!? Good background music from the bar without being too loud. A great experience- would thoroughly recommend.

1 review
Dined on 5 October 2019

Absolutely lovely meal and great service! The wine was also very good!
Overall an excellent experience and we will defiantly return and recommend

2 reviews
Dined on 4 October 2019

The lighting was terrible. Like a day centre.
The starter looked awful on a silver platter and tiny. Terrible value.
The champagne ordered was from East Anglia!
Chateaubriand was great.
Overall, terrible value and won’t be repeated.

2 reviews
Dined on 26 September 2019

The service was great and menu options very good.
Down side was the prawn cocktail.it had a very strong vinegar taste and the lettuce was very soggy and only 4 prawns.

1 review
Dined on 21 September 2019

Great evening , quality food and nice round table in corner .

4 reviews
Dined on 13 September 2019

Really enjoyed my second trip. Glad you’ve sectioned off the bar from the restaurant - makes for a much cosier feel to the place. Have to credit our waiter for being outstanding in terms of service and making our visit so good. From food recommendations through to Limoncello shots he was the best (so sorry can’t remember name but he was from Hungary - not Italy 😂 - so he should know who he is! )

West Sussex
1 review
Dined on 7 September 2019

Walked into the restaurant and cocktail bar felt comfortable straight away. Was brought through from the bar to the restaurant and got seated. Had a lovely atmosphere and the food was amazing worth the money and my cocktail was lovely and I tried something new. I don't normally do reviews but would definitely recommend Hay and Straw to anyone.

3 reviews
Dined on 6 September 2019

Great service as always. I should specifically mention Dora who always makes visiting Hay & Straw such a pleasure. So welcoming & attentive.

West Sussex
1 review
Dined on 30 August 2019

The standard of the service does not match the quality of the food and drinks.
We had to ask for everything, we were not even offered black pepper

OpenTable Diner
1 review
Dined on 21 August 2019

Service was haphazard with dishes being removed before we were ready even when we said we were still working on them.
My 89 year old mother in law was not allowed to order the children’s meal she wanted so ordered a very small tuna steak very well done. I ordered the tuna steak done medium rare. When they were brought out the waitress couldn’t tell which steak was which. My mother in law ate very little of hers so a lot was wasted.
The food was actually not bad but the overall experience was lacking.
Needs better trained staff at all levels to be efficient and attentive but unobtrusive.

1 review
Dined on 10 August 2019

Cocktail bar and dining area is separate, which is a really good set up. restaurant decor is very “on point” at the moment, smart, elegant and modern. Food was extremely nice, with a good variety of choices for food and drinks/cocktails. I would recommend a visit, Welcome addition to the East Grinstead High Street. I will certainly be returning.

1 review
Dined on 9 August 2019

Have had a drink at the Hay and Straw a few times before and found it very enjoyable and relaxing.

We ate in the restaurant for the first time last Friday ( 9th August ). I must say the whole evening was wonderful, great front of house service, excellent food and wine, and a great singer.

In today's market a £100.00 bill for a great meal and 2 bottles of wine ain't bad.

West Sussex
1 review
Dined on 4 August 2019

We ate from the specials menu and it was value for money and had good choices.

1 review
Dined on 2 August 2019

Terrible food, terrible service. Not ones to complain but it really was a terrible experience start to finish. Will never return.

1 review
Dined on 2 August 2019

First visit , good choice of cocktails and drinks, decent range of choice of food, staff friendly. One of our starters was poor and had bit of issue getting it resolved but overall a good evening

1 review
Dined on 27 July 2019

The food was delicious but when we asked for oil or butter for the bread none was recieved. Extra table water was not brought. A sharing meal for 3 was not supplied only for 2. Had ask for a steak knife. I would hope on a second visit these issue were just a once off.

1 review
Dined on 27 July 2019

Overall our dining experience was pleasant. The staff were friendly and the restaurant is clean, sophisticated and trendy. We went for the set lunch menu 2 courses for £12.50 which was a good price but selection was very limited. One member of the party was concerned about the taste of her fish and has unfortunately subsequently been poorly since.
But overall we had a lovely lunch just what we were looking for a place to relax and catch up.

1 review
Dined on 18 July 2019

The service was slow and unfriendly. I was told I couldn’t have a glass of Sauvignon blanc, I had to buy a £30.00 bottle or not have it at all. My dinner was dry and tasteless and no one asked if everything was alright. At the prices charged I would have expected a far better meal and service. Very disappointed.

2 reviews
Dined on 13 July 2019

Lovely food and staff. Music was out of keeping with the image of the restaurant and too loud.

2 reviews
Dined on 29 June 2019

We were 1 of 3 tables in the restaurant on the Saturday, I presume that's why there was not a table reserved for us. We got to chose the table we wanted to sit on.
There was 2 people serving in the restaurant and one in the bar. The service wasn't great considering there were not many tables occupied in the restaurant., but there were another few tables occupied at the front for drinks and snacks but they were not run off their feet.
The food was good but I waited for over 10 minutes for them to come with the card machine to pay. The bar man and one of the waitresses were oblivious to our table whilst they chatted.

In the end I went to the bar to pay. I was celebrating my birthday and put it on the reservation on Open Table, which they obviously hadn't viewed and I'm not one to mention my birthday directly. Hence not saying anything.

Service definitely needs to be improved

1 review
Dined on 23 June 2019

Beautifully cooked and presented food. Lovely staff. Excellent value. Would highly recommend.

1 review
Dined on 20 June 2019

My partner and I decided to go for a quiet early dinner on a Thursday and decided to try out the Hat we also ordered the truffle and parmesan chips as a side to share. Both our meals were delicious, though I know my partner would sing the praises of the chips for the rest of his life if he could. We were really happy with the portion sizes and the quality so we decided to splash out for a dessert...well, I did. I had the melt-in-the-middle chocolate dessert which was delicious! Unfortunately the waiter did not know much about the Herbal Spirits that were on the menu, but he was kind enough to and ask the bar staff, and the other half ended up trying one at random, the Fernet Branca, and thought it was lovely, but very strong! Paid the bill and belatedly realised there had been a mistake, and the side that should have been included in the price of the Schnitzel had been added on as a separate side. Silly us should have noticed before we paid! But we flagged down the waiter and explained the mistake, and once he had checked it he gave us a refund for the overcharge; it was only £4.00 but it was well resolved and we were sent on our way feeling very good about the whole experience. Would definitely go again but we would try and go at the same time of day as it was filling up by the time we were leaving.

8 reviews
Dined on 16 June 2019

There were three of us. Two had great meals and I should have followed my instinct and had fish! Because those meals were successful. I had the lamb shank and asked for mash potato instead of mushy peas. The mash potato came out looking and tasting like it was instant mash/Smash! The lamb was braised to death which is a shame considering this restaurant is actually in an area where lamb is on your doorstep- so it should be amazing! It was a wedding anniversary which I made a note of mentioning up on reserving - no free drink or even dessert celebrating. Normally this isn't an issue but this is a place pretends it is near michelin star but it does not act like it nor is the food of that quality. It also has a dress code on the website - it clearly only wants rich well off clientele but their food and service does not reflect. On par with a Pizza Express or Cote (although Cote is better). Disappointing and will not be going back. I will say - there cocktails are good.

1 review
Dined on 16 June 2019

Very good restaurant with lovely staff and great food!

New York Area
1 review
Dined on 14 June 2019

Meal was very average. Steak had to be sent back because it wasn’t edible. Even when it came back it came back without its sides and they didn’t even give us a new knife and fork! The re cooked steak wasn’t much better either to be honest.

1 review
Dined on 8 June 2019

It was too crowded. Too many tables and too close together. I have a hearing problem, so with tables SO close to together it was difficult to hear my partners voice. With music in the background too, it was too noisy. The table itself wasn't big enough to hold all the dishes, glad we didn't have wine too, as there would have been nowhere to put it.
We object to the 'discretionary' added 10% service tip. How can it be 'discretionary' if it is added on the final bill? Add 5p to every dish and then the service charge would be covered....it isn't difficult! Then people might leave a tip as well...then the right people (waiters) are much better off!! When leaving it was difficult to get out as all ways to the door we were nearly bumping into other customers shoulders, including those in the bar area. The man behind me couldn't move his chair in any closer to his table to allow me to push mine back to get out. Food was ok, but with such a small table (all the two seated tables by the wall are the same, my partner found it impossible to eat his dish as he couldn't move his elbows. Not worth trying to get so many in people at the discomfort of the customers. Not a wonderful experience.....and won't go there again.

3 reviews
Dined on 7 June 2019

Generally enjoyed our second visit to H&S. The main thing was that once again both the food and service were good and didn't disappoint. Our only criticism would be that we had expected linen tablecloths for the evening service. We assume that this must be a cost-cutting measure even though the restaurant was full and well-patronised with at least two sittings.

West Sussex
1 review
Dined on 2 June 2019

Excellent waiter, the place was busy but he tried hard to attend to everyone. The waitress however appeared disinterested and not happy to be there. Was asked her several times to bring us sauces but nothing arrived.
Food was very good.
Needs to expand the cocktail menu as the one I asked for was not available.
It's a new restaurant with a few glitches but would go back and suggest it to friends.

East Sussex
3 reviews
Dined on 30 May 2019

Great looking bar area as you walk in, with comfy places to sit and a good drinks menu. Restaurant is at the back, large and well set out. We had a round table which is good when there are a few of you. It did get quite noisy and was difficult at times to hear what each other were saying. The menu is fantastic, lots of choice and delicious sounding dishes. We shared some starters and the calamari was soft and tasty. I had the monkfish curry, which was nice but lacked a punch and the rice a little soggy. My friend had the cod and said it was delicious. Great desserts and good choice. Hit and miss with the waiting staff...a charming waiter, but a very grumpy waitress who didn’t smile.
The price was extremely reasonable at under £40pp for us all to have three course, two bottles of wine and the odd cocktail.
Will be back.

West Sussex
2 reviews
Dined on 8 May 2019

Food was of a high standard &, in most cases, reasonably priced. I had a Hay & Straw burger which was well cooked & tasted really good. Good chunky chips too. My wife had a prawn & monkfish curry which was nice but a little disappointing as to spice. Needed a bit more !

3 reviews
Dined on 4 May 2019

Service was pretty terrible, not one waiter looking after each table so we were asked the same thing several times and still we still had to ask twice.
When we asked for another order of drinks from the waitress clearing our table she behaved as though we were mad and she was far too busy.
When I said at the start I was coeliac so needed gluten free, and could they advise which dishes I could have, the waiter seemed annoyed and said steak or salad!
The waitress put bread on our table and my friend said I was coeliac so was there any gluten free for me, the reply was a straight ‘no’. With a look of why would we even be asking?
I asked again for what I would like from the menu and could it be made gluten free, and this time was confirmed I could have the risotto to start and then tuna.
My friends main course of cod came out with my side of broccoli but no main course for me. Her cod was almost raw.
She had to send it back, they took it to the kitchen and came back a few minutes later with her used knife and fork and ‘plonked’ them in front of her and walked off.
Both main courses eventually arrived, her’s straight from the microwave!
Mine overdone but fine.
It’s was busy and had a good atmosphere, the drinks were good, some of the waiting staff were trying really hard and clearly good at their jobs. Others didn’t want to be there and clearly didn’t realise their job involved service.
The decor of fake plastic plants hanging from the ceiling and dividing walls was a curious choice.
I am all for a living wall, but a plastic one?! Why would you do that?!
Toilets were already falling apart and in a poor state.
What shame, this could have been so good, East Grinstead needed a great new restaurant.
This certainly isn’t it.

1 review
Dined on 28 April 2019

Hay & Straw has an Ivy type feel. Very good menu with a range of options from formal to light. Price very reasonable.

Good atmosphere and good service for both food and drinks.


Hay & Straw is rated 4 stars by 90 OpenTable diners.