Heirloom - New Haven
- Surfaces sanitised between seatings
- Contactless payment available
- Sick staff prohibited in the workplace
I am not sure how they have received an average of 4.5 stars because it was not a 4.5 star experience. From the food to the service it was lacking. It Might’ve been because it was a slow Sunday and when it’s slow people tend to naturally slow down but it was unimpressive experience I would not go back back
Decent selection of locally sourced products, suitable for a business breakfast, lunch or dinner.
Experience is deteriorating. Orders taken incorrectly. No friendliness or warmth about the error. Salad inedible. Who is monitoring the store. Sad - it’s one of our favorite places.
Food and service always great. Not sure what the point of notifying the staff of a birthday on this app is because there was never a happy birthday or even throw a candle on top the dessert we ordered would have been nice. Other then that it was delicious as usual.
Service extraordinarily slow, from the moment we arrived (waited at host station for ~10 minutes).
After sitting, no waiter for ~10 min.
Although he was very gracious, polite, and nice, the waiter did not keep things moving.
My steak was overcooked but still tasty.
Took about 25 min for dessert to arrive after ordering.
Restaurant was not busy that night.
I can see this place being really good under certain conditions; they need to tighten things up.
Good food. Good atmosphere. We had the scallops and the cauliflower and the brussel sprouts. all good.
Great food and great service! Would highly recommend.
I would recommend with a caveat. The food was very good. The place was nice for lunch, bright and airy with comfortable decor. The service, however, was painfully slow. It took nearly an hour for our lunch to arrive and we had sandwiches. After close to another hour, we had to flag someone down for a check.
Great meal & service!’
We have made several visits to Heirloom and like it very much. The space is lovely, the service is good, the menu choices are excellent, and the value for this level of quality is outstanding. Our recent Sunday brunch was no exception. Our party of 4 was engaged in conversation and the waitperson was respectful until we signaled we could order. She was prompt and efficient. Our food was great. The Carmel Apple Doughnut appetizer was a total home run. Crazy tasty! Three of the four had Benedict options and each was enthusiastic about the food. The fresh biscuit instead of an English muffin was great. My burger was prepared perfectly to order. The cost for four without alcohol was a very reasonable $107 (without tip) for an excellent dining experience. The only downside was not being offered dessert. We were presented with the check before asking which we took as a signal we overstayed our welcome. That was uncharacteristic for me and not a good impression. Still, overall, an outstanding experience and we'll be back.
Everything was perfect! The halibut and scallops were perfectly cooked. Our salads were imaginative and full of flavor and the butterscotch pudding is to die for! One of the best meals we’ve had in New Haven.
Have been to breakfast/brunch and loved the food, so I was excited to try supper. Supper was alright, service was slow (as it was the last time I went in for breakfast). Bouillabaisse was good, but Shell & Bones has a bouillabaisse that’s a bit better. Kale salad with “sour” cherry vinaigrette was pretty sweet and the sweetness built with each bite. Definitely wouldn’t have ordered if I realized how sweet it was. Didn’t even look at the dessert menu because I was afraid if a kale salad was moderately sugary and sweet that an actual dessert would be unbearably saccharine.
This is my must-go-to whenever we are in New Haven. We have been there for lunch, brunch and dinner and love everything about it!
Great place for brunch. Visiting daughter at Yale. Nothing like this 40 years ago.
We love Maria! Shared a burger and kale salad- delicious!
Our meals were cold and had to be sent back for new ones.
Great place. Pricey.
One of my favorite restaurants in New Haven. The food is always fresh and delicious.
The room and the bar area are very good - adequate space between tables, large windows face onto the street and noise level is low, so it’s good for quiet conversation.
The restaurant is not up to serving people on time. We were there on Tuesday at 5:30 pm and we were the fourth table to be seated. We ordered promptly and the waiter told us that dinner will take at least 30 minutes because one of us ordered a well done burger and that takes longer. That was fine with us. Our entrees finally showed up almost one hour later and we noticed that no one at the other tables had their entree yet - salads were out, as was a sandwich at one table, but not hot entrees.
I had scallops which were ok but the chef had a heavy hand with the salt, they were too salty. My dining partner had a grass fed burger and did not like the taste of the meet. The fries which came with the burger were also too salty.
Food was absolutely delicious all tasted very fresh ( clams casino - fish stew - duck - Brussels- butter scotch pudding & pear cobbler)
Service was a bit slow (food took a while) but we were not in a rush. Arrived at 8:30 and left at 10:15
Would definitely recommend
Food was unbelievably good, unfortunately the service was the opposite. Might have been an off night, but seemed to be a structural problem with how it is run.
Food was amazing better than what I was expecting ! We had for appetizers the chicken liver pate that was exquisite! The warm crap dip, and the octopus very well executed. The drinks were a little to the expensive side two drinks for 30 dollars ouch. But they were good. Than we share a bottle of cava Spanish sparking wine really good and the price tag only 45 . She had the scallops they were ok no much good flavors from the spaghetti squash I don’t think it goes well with the scallops oh well but my lamb ragú was amazing best thing I had in a while .
The ambiance was not good at all we were celebrating valentine day and no decor no romantic music no free drink it could be nice little more romance in the air.
Weitres was really nice she was very busy and try to enter the food as fast she could but we made a little conversation and she realized we were not in a hurry. I be back in another occasion good restaurant
Perfect spot for business lunch. Good selection of food and great servuce
I wouldn't refuse to go again, but the space is designed to be loud and it really is. I don't feel excited about yelling over a two foot space. My brunch companion loved his banana french toast and I had some. It was tasty. But my smoked salmon benedict was all cold except for the eggs. One of the eggs was poached perfectly, the other, the yolk was entirely cooked through. The hollandaise was too lemony, too yolky- fine, but a little different from what I expected, and again, cold. Not lukewarm. Cold. And I get that they're proud of their biscuits. I do. But a benedict doesn't belong on anything with a cake-like texture. It just crumbled and made the whole thing mealy, while the biscuit itself got soggy. Also, my companion ordered tea, was asked four different questions about how he would like it, and it never came.
The best duck I've been served (med-rare as requested), on Friday, February 7.
Truly delicious and much appreciated! Hats off to the chef. (SEARED LIBERTY DUCK BREAST, Braised Leeks, Swiss Chard [was served kale, which I like better anyway], Turnips, Carrots, Sunchoke Puree & Lavender Honey Jus | gf).
My love was not as excited about his burger - described as "OK". Patty was overcooked, but the fries were seriously perfection! (CT GRASS-FED BEEF BURGER, Grafton Cheddar, Horseradish Jam, Our Pickles, Shoestring Fries *Our 100% Grass-fed Local Beef Is Raised & Ground For Us By Our Friends At Four Mile River Farm In Old Lyme, Connecticut.)
We had a special appetizer of shishito peppers and rice balls with a horseradish dipping sauce that was a delicious combination and not too heavy (for fried rice balls, very light). Although the bartender described it as "kind of a reverse popper", it was definitely up several levels from that and much more interesting for the palate. Very tasty. I wish there was a simple greens salad on the menu (healthy, light), which would have made a nice combo to start.
We had IPAs at the bar, but very nice bartender also served us a complimentary gin drink with rosemary that was quite delicious.
Would come here again for the food in a heartbeat. Looking forward to trying the Bouillabaisse (Heirloom Fish Stew' Shrimp, Mussels & White Fish In Saffron Lobster Sherry-Bisque-Broth With Cilantro, Lime & Aioli). MMmmm!!! :)
You can never go wrong at Heirloom! Delicious food every time we’ve gone there. Try the butterscotch pudding with marshmallow on top for dessert - it may be the best thing I’ve ever put in my mouth!
Delicious food, good service, and chef sent us an appetizer “on the house.” Can’t wait time go back
Had dinner here before a concert at College Street theatre. Food was good, not great. Service was a little slow. We were there early on a Friday night. Good wine and beer selections.
It was not a busy night, showed up on time for our reservation. Then it took 10 minutes to have someone come bring us water after we sat. Then 30 minutes for our cheese plate to come out and over an hour for our meals (couscous salad and steak). The waiter only checked in a couple times, mostly because I flagged him down. Then my medium steak came out literally bloody, I sent it back but you can’t re-cook a steak that was already cut into, so I ate what I could and I wrapped up my leftovers and brought them home for my dogs, they didn’t mind rare, re-cooked meat.
I had listed a special occasion on Open Table for my wife’s birthday and to have a birthday dessert but that never happened... they were gracious enough to take the steak off of the tab.
Great brunch! But had to wait 1 hour for our food. And the waitress barely acknowledged the problem. Had to go to the manager to get our food??. They offered one free dessert for our inconvenience after I had to ask.... Hardly a commensurate offer for the long wait!
Loved Heirloom and return often
Dine here often. Everything is usually fantastic. The only complaint is I had the aged ny strip and it tasted gamey and of average quality at best. My friend had the same feelings about her steak. NY strip at a restaurant of the magnitude should be perfect in every way. I buy and grill strips I buy at the local market and it’s much better than tonight’s steak.
Awesome food. Truly enjoyed the GF Quinoa. All of the diners at my table enjoyed their meals
Excellent food and delightful server!
As a table of 4 arriving at 5:30 pm, we expected efficient, professional wait service. Even though we were among the first in the restaurant, it took our waiter 15 minutes to get us a drink and an hour to circle back to the table to take our dinner order. We finally received our food at 7 pm by which point we had observed several other tables (much larger parties) receive their dinner orders. Having been a wait person myself, I know the difference between being slammed and inattentive, poor service. Even if the slow service was due to a back up in the kitchen, the waitress should have checked in with us to let us know that the kitchen was backed up (although not likely given we arrived for a 5:30 reservation). The food was ok - not as good as I would have expected for farm-to table. I had scallops which were way over-salted.
We went New Years Eve and we had previously asked if menu would be the same...it was not...it was limited and the prices were higher. They changed recipe of grilled octopus app and not as good.
Scallop entry was just okay and they charged 30 for 4 scallops medium size.
Heirloom is my most favorite restaurant! The food, ambiance, servers, etc...a great package.
We always loved this restaurant but tonight it was off...The service was very good as usual but our friends were very disappointed with the duck entree. It was very tough and was sent back for another dinner. The scallops were good but the spaghetti squash was over cooked. The halibut looked great and is still a signature dish. Desserts were excellent and finished the meal. We will be back but hopefully the kitchen will be back on track...
Nicely prepared food comfortable ambiance and good service
Waitress very helpful. She knew the menu.
Heirloom - New Haven is rated 4.3 stars by 1280 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.