Hilton Belfast Templepatrick Golf & Country Club

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1. OT

   OpenTable Diner

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   overall5food5service5ambience4

   Great quality tasty food at a reasonable price. Staff are pleasant and very helpful.

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2. OT

   OpenTable Diner

   N. Ireland

   1 review

   2.0

   1 review

   Dined on 27 March 2022

   overall2food3service1ambience2

   We visited as a family group to celebrate Mother’s Day. The main door in the reception area was being used as a storage area for renovation supplies and entrance was through a side door which was not an enticing welcome to the hotel. On a site of this size I would have expected a less obvious location to be used for building supply storage. Arriving at the restaurant we had to wait for more than 5 minutes before being seated, even though our table was ready. Overall the service was really not great and did not feel in any way professional. The waitress arrived to take a drinks order despite the fact we hadn’t even been offered a wine list. The drinks arrived and the waiter asked abruptly asked ‘right who’s having what? Despite requesting water for the table twice it didn’t arrive until we asked a third time. Food was ok but from the children’s menu the individual 11” pizza and chips arrived instead as 3 slices of pizza. We ordered tea and coffee and the tea was freezing, with the coffee lukewarm. The waitress bringing the coffee asked us ‘Is this for here?’ when she arrived with some of the coffees. When we asked what it was, she replied that she didn’t know. It was honestly like Fawlty Towers. As we were a party of 9 a service charge was automatically added but really not deserved. As the hospitality industry is extremely important in this country I feel it is necessary to provide honest customer feedback to highlight glaring issues and to allow the venue to improve both their staff and service.

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