Holiday Inn Southampton-Eastleigh M3,Jct13

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1. RG

   RussellG

   Hampshire

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food4service5ambience4

   An admin error saw my reservation taken by another guest but staff found a table for me in half an hour

   Report
2. JL

   JulieL

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Good variety and everything tasted good. Even my fussy toddler ate!

   Report
3. SH

   SimonH

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food4service1ambience3

   The food available was generally good and tasty. But there was no clearance of tables on both days we were there. Kids plates and cutlery were available on the first day, but not the second. Some of the high chairs were broken, meaning we had to swap these several times. The hotel reception and restaurant is nicely decorated, however the rooms definitely do not reflect the same level of quality.

   Report
4. CH

   CraigH

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food4service1ambience3

   the service at reception was poor, i was asked a handful of questions 1, what sort of room i wanted and i asked for a large bed but i was given a room with 2 single beds. another question was if i wanted to add breakfast i said yes, this never got added and i had to have an embarrassing debate at breakfast over the matter. How could anyone get it all so wrong very simple process. i tried to eat in the restaurant in the evening with my daughter but hadn't booked as we arrived late and despite lots of empty tables i was turned away and had to eat in our room were there was on 1 chair to sit on between us. The food was good though. Great hotel with huge potential just my personal experience was a little frustrating. i stay in hotels every weekend with my daughter but i guess ill stick to premier inn in future. best Craig

   Report
5. B

   Bells

   Gloucestershire

   1 review

   1.0

   1 review

   Dined on 10 May 2022

   overall1food2service1ambience1

   Breakfast was a simple buffet, nice but nothing great. Tables are not spaced very well and ended up being in the middle of a walk way.

   Report
6. B

   Bells

   Gloucestershire

   2 reviews

   2.0

   2 reviews

   Dined on 9 May 2022

   overall2food3service3ambience2

   Had to order drinks twice as the first didn't arrive, and then charged for the missing drinks. Service overall was quite slow, but the waiting staff were friendly. The food was OK and there was a good selection on the kids buffet.

   Report
7. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on 9 May 2022

   overall5food5service5ambience5

   My daughters birthday

   Report
8. MS

   MarieS

   1 review

   5.0

   1 review

   Dined on 8 May 2022

   overall5food5service5ambience5

   Friendly, helpful staff. Perfect set up for families.

   Report
9. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on 5 May 2022

   overall3food4service4ambience2

   Kids buffet is free only if an adult pays for a full price meal, not 2 sides but this was not mentioned even though they were very aware what we were buying. I feel like I was deceived. Even the waitress agreed we should have been told as we were ordering.

   Report
10. AJ

    AmyJayne

    1 review

    1.0

    1 review

    Dined on 5 May 2022

    overall1food2service1ambience1

    Disappointing service 45 minute wait for adult meals both nights No water available at breakfast time Overpriced menu that was limited Lack of staff (was told this by actual staff member) Loved the actual hotel just really disappointed in restaurant for dinner

    Report
11. IS

    IanS

    1 review

    1.0

    1 review

    Dined on 3 May 2022

    overall1food1service1ambience2

    Arrived 5 minutes before our booking, the restaurant was quiet but our table wasn't ready and we were told it would be a 45 minute wait and given a printed list of other places to go and eat. Really felt like the staff didn't want anyone there.

    Report
12. S

    Shaunna

    1 review

    1.0

    1 review

    Dined on 3 May 2022

    overall1food1service2ambience2

    Worst stay noise was insane pool was Baltic & got turnt away at our table.

    Report
13. JB

    JohnB

    1 review

    1.0

    1 review

    Dined on 3 May 2022

    overall1food1service1ambience1

    Service was very slow, had to get waitresses attention for us to order and she said “whoops” so obviously had forgotten about us. Food wasn’t good quality at all for the money. We moved tables because our baby fell asleep but there was no one around to let them know we had moved and when our food was brought out, the man holding it looked at our old table and walked straight back into the kitchen without even having a glance around at the other tables to see where we were! Then when the food was brought out I said “small portion” and was completely ignored by the same man. We did make it clear the food was just OK at the time.

    Report
14. HO

    HannahO

    1 review

    5.0

    1 review

    Dined on 3 May 2022

    overall5food5service5ambience5

    Amazing service and good food. Good with kids highly recommend

    Report
15. l

    laurab

    1 review

    5.0

    1 review

    Dined on 3 May 2022

    overall5food5service5ambience5

    Staff went above and beyond to cater for my allergies and made me feel really comfortable and reassured.

    Report
16. SB

    SimonB

    1 review

    2.0

    1 review

    Dined on 29 April 2022

    overall2food1service4ambience3

    Good free buffet offering for children. But poor quality and expensive food on main menu. Would certainly not hurry back!!

    Report
17. NC

    NicolaC

    Hampshire

    1 review

    5.0

    1 review

    Dined on 29 April 2022

    overall5food5service5ambience5

    Fantastic for kids , food good choice for kids , easy to book a table , the kids room is fab , actually had a job removing my granddaughter from there 🤦‍♀️Easy to book the pool and everything was available for my little one ie cereal warm milk ect x also nice and clean rooms and super size bed x

    Report
18. RS

    RosaS

    1 review

    1.0

    1 review

    Dined on 26 April 2022

    overall1food1service1ambience2

    We are a family of four and we felt forgotten about. My husband had to go and collect the drinks from the bar that we had ordered at our table. Other guests had their food served before us even though we were there before them. I had to remind the waitress that we had a three year old and a baby and we needed to get them to bed. The ‘free food’ for my son had been left out a long time and the nuggets were hard. My beef chilli needed to be warmer, it was obvious it had been warmed up in a microwave. In terms of cost, very overpriced! £15.50 for a small portion of lukewarm beef chilli and steamed rice…ridiculous! The children eat free and the parents have to overpay. As a result, we didn’t eat there the second night!

    Report
19. m

    matthewh

    1 review

    5.0

    1 review

    Dined on 26 April 2022

    overall5food5service5ambience5

    We will definitely stay again if we’re in the area. Family friendly, great staff :)

    Report
20. LP

    LizP

    Kent

    1 review

    4.0

    1 review

    Dined on 25 April 2022

    overall4food4service4ambience4

    Restaurant staff slow but was ok, kids buffet time we went was bit cold and hard and no jelly dessert left but it’s free so didn’t say anything. Breakfast was great!

    Report
21. LB

    LauraB

    1 review

    5.0

    1 review

    Dined on 24 April 2022

    overall5food5service5ambience5

    Lovely food, good service, ideal for our family stay with young children

    Report
22. SC

    SamuelC

    1 review

    5.0

    1 review

    Dined on 24 April 2022

    overall5food5service5ambience5

    Nice place to stay. Great place for families with kids.

    Report
23. OT

    OpenTable Diner

    Hampshire

    2 reviews

    2.0

    2 reviews

    Dined on 21 April 2022

    overall2food2service2ambience2

    The lounge and ground floor us done out wonderful the rest is very out dated and old looking. The food was very expensive and not thrilled with the food choice. The wine was very expensive for what you get choice. Glad it was only for peppa pig World trip as I won't be staying there again.

    Report
24. OT

    OpenTable Diner

    Hampshire

    2 reviews

    2.0

    2 reviews

    Dined on 20 April 2022

    overall2food1service1ambience3

    The gammon was over cooked. The lamb shank with sauce the oil wasn't drain from it.

    Holiday Inn Southampton-Eastleigh M3,Jct13Responded on 23 April 2022

    I am so sorry to hear that your experience in the Restaurant did not meet your expectations and please accept my sincere apologies for the dissatisfaction experienced. Please be assured your experience was by no means typical of our usual standards of guest care. I do hope you will give the hotel another chance in the future as we would welcome the opportunity of accommodating you and your family again in the future.

    Report
25. GJ

    GurpritJ

    1 review

    2.0

    1 review

    Dined on 16 April 2022

    overall2food5service5ambience4

    Wide range of food available catering for all ages

    Report
26. MO

    MumO2

    1 review

    3.0

    1 review

    Dined on 15 April 2022

    overall3food3service5ambience5

    Sadly our room wasn’t as we’d booked so we needed a cot/extra bed added. The room was very small and the bathroom was a bit dirty. We couldn’t eat in the restaurant or bar as it had been pre booked up, so the 4 of us had to try and eat in our room (that’s tough in a small room with a 2 y/o and a 5 y/o. The food was quite expensive too for what it was.

    Report
27. SW

    SophieW

    1 review

    4.0

    1 review

    Dined on 11 April 2022

    overall4food4service5ambience4

    Lovely range of breakfast food and drinks, staff were lovely and nothing was to much for them. Only dissapointment was checking in on the evening with two tired children thinking we'd be able to eat in the restaurant and were told it was fully booked. Didn't realise we had to pre book before we checked in.

    Report
28. ES

    ElaineS

    Hampshire

    2 reviews

    3.0

    2 reviews

    Dined on 9 April 2022

    overall3food3service2ambience3

    The staff at swimming pool and the restaurant are more friendly than the staff at front desk. The rating can be higher if she could have some smiles on her face.

    Report
29. AB

    AmberB

    1 review

    4.0

    1 review

    Dined on 9 April 2022

    overall4food5service5ambience4

    Staff were amazing and helpful. Very welcoming and child friendly. Would choose to stay here again if visiting nearby. Rooms not sound proofed but not a major issue. Food was lovely and such good value for money! Only reason not 5* review is because rooms are a bit tired and could do with a revamp, however still very clean.

    Report
30. M

    Mart

    1 review

    5.0

    1 review

    Dined on 9 April 2022

    overall5food5service5ambience5

    Excellent food and stay. Not a problem as it is expected but there was some high noise levels in the evening. But as I said, not a problem just annoying 😂

    Report
31. IL

    ILAC

    1 review

    5.0

    1 review

    Dined on 8 April 2022

    overall5food5service5ambience5

    We stayed 3 nights overall we are happy with service I will recommend to anyone who wishes to stay there

    Report
32. CS

    CShen

    1 review

    4.0

    1 review

    Dined on 5 April 2022

    overall4food5service5ambience5

    Great experience in the hotel, the only problem is the sofa bed is not comfortable enough for my big child (9years old, 150cm).

    Report
33. CT

    CandT

    Kent

    2 reviews

    3.0

    2 reviews

    Dined on 3 April 2022

    overall3food3service3ambience3

    Great selection of breakfast food, very busy and you must book your slot for a table. It was very noisy due to the amount of children as this hotel is associated with a Peppa Pig World at Paultons Park.

    Report
34. CT

    CandT

    Kent

    1 review

    4.0

    1 review

    Dined on 2 April 2022

    overall4food4service5ambience3

    As we were staying at the hotel, it made sense to eat there. I was pleased to find out that they had a free children’s buffet for every main meal bought. This was great as the food was quite expensive. My pizza was nice, nothing special, however the children’s buffet made it great value

    Report
35. OT

    OpenTable Diner

    Hampshire

    1 review

    4.0

    1 review

    Dined on 31 March 2022

    overall4food4service4ambience4

    Gluten free toast was available on request. Very pleased.

    Report
36. DG

    DanielG

    Hertfordshire

    3 reviews

    5.0

    3 reviews

    Dined on 30 March 2022

    overall5food4service4ambience5

    Breakfast was good although basic the food was of good quality. The hotel is child friendly so expect little one running around or some come to say hello. Overall great place to dine

    Report
37. VC

    VC1234

    1 review

    5.0

    1 review

    Dined on 28 March 2022

    overall5food5service5ambience5

    Polite staff, good variety of food. Not too busy.

    Report
38. NM

    NatalieM

    1 review

    4.0

    1 review

    Dined on 27 March 2022

    overall4food2service4ambience4

    Loved the kids play room,friendly reception staff,room clean and tidy and suited what we needed,food very expensive for its quality,and waiting staff and waitress seemed inexperienced,

    Report
39. P

    Peppavisiter

    Hampshire

    1 review

    3.0

    1 review

    Dined on 18 March 2022

    overall3food3service3ambience4

    Very family friendly and clean, but food was below average especially for the price. Burgers were very dry there was no sauce or relish in them. Breakfast was better. If I stayed again we would eat elsewhere for evening meal .

    Report
40. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 8 March 2022

    overall5food5service4ambience4

    It was fantastic

    Report