Home Sweet Home - Great Northern
The food, service and ambience was overall very good. However, I was slightly disappointed at the fact I booked the table for a 21st Birthday meal however no arrangements were made regarding that. For example, singing happy birthday etc.
Random baked bean on the side of my plate that was not part of the dish
I’ve been to Home Sweet Home for breakfast before and really enjoyed it, so we decided to try there for an evening meal. There were 8 of us and when we arrived we were told we would be seated in the private dining area. We were happy with this as the room was behind a secret door and was quite exciting. The waiter took our drinks order and they were brought fairly quickly and the drinks were all nice, especially the cocktails. However it all went downhill from there. After making our order, the starters took quite a while to come, then the plates were sat in front of us for at least half an hour after we’d finished the course. We were booked in at half 7 and when it got to half past 9 we decided to go out the room and ask a waiter where our main meals were. Immediately after asking a few miraculously turned up, obvious they had been sat on the side and forgot about us. Half of us received our meals which were all stone cold. Not even edible, literally freezing cold. We waited for another waiter to turn up as the other half of our party didn’t have their meals, but it wasn’t for another 15 minutes until they actually arrived. At this point we’d all attempted to eat our cold meals as we were starving. By the time the other meals arrived we’d stopped eating. I advised the waiter about the horrendous food, to which she advised she would get the manager. The manager came, to who I explained about the complaints I had. Stone cold food, the time difference between to parties meals and also the ‘flat iron steak’ being brought blue rare (the waiter did not ask for a preference of how the lady in our party liked her steak cooked), and freezing cold. He tried to say everything had come fresh out the grill, which was blatantly not true. He went away advising he ‘would see what he could do’. Another hour went by, no plates has been moved and the manager did not return, I literally had to go out and find them! Not a good experience, which is a shame as we do like the place!
Poor catering for dairy free diner (told his allergy was the reason for a long delay on our food & also given gluten free bread, which was not required, as they made it an “allergy meal”).
Disorganised and chaotic. Service so slow and waiting area for tables non existent as they were experiencing a backlog. Food options limited and fast food dining still. Mediocre at best and better similar options nearby
I had booked a table for 12 people and when we arrived I didn’t expect for us to have our own private party room! We all had a fantastic time and the food was very good. Great drinks and very friendly staff made the experience even better and I’ll definitely be going again!
Great atmosphere and fabulous service
Food could've been warmer it wasn't as hot as it should've been
Brilliant food. Service was fabulous.
Just needed more of it, portion sizes could do with being bigger.
Food was really good, and the cocktails were lovely, only thing I could fault was the service, was told as we were seated that the food might take a little longer than normal as two big groups were in which was fine. But we ordered some drinks, and they took ages to arrive, and then as they arrived I asked for some tap water for the table and that just didn’t arrive at all during the entire meal. Other than the service the food was great
Took my daughter here after birthday cinema with friends. Easy to book. Little choice of drinks for 10yr olds. Ordered lemonade and were brought PINTS of it. Seriously? Nowhere to put our coats. Service was ok. But staff are young and not geared to children, sorry. Cakes are stupidly big and sickly and had to be taken home in boxes. Nothing healthy to write about. Wouldn’t go again if you paid me.
The afternoon tea was the best ive ever had! Cakes were lovely and the churros were amazing. The waiter, Jack was very friendly and efficicent. We will be back soon.
Disappointed that after messaging the GN
Facebook page 3 times I didn't get a response to my question.
The restaurant wasn't busy or buzzing anymore. The ambience at NQ is much better.
Fantastic place for fun food! I had the Johnny 2 scoops milkshake and my friend had the chocolate milkshake - both were great! I then had the pancakes stack which came on a huge plate with strawberries frosting and cream it was delicious but so heavy! My friend ordered the chicken cob sandwich and was less than thrilled unfortunately :( should have stuck to the American style treats!! Wanted to try some cake to take home but wasn't much choice left - wouldn't stop me coming again though! 😊
Service time took too long ... and it didnt seem that busy.
Awful service. Our coffees were forgotten about and when they arrived they were cold! The syrup for my pancakes was also forgotten and we had to ask for it again, which took a long time so I had to wait about 10-15 after my food arrived to eat it!
The food is so yummy! My eyes were bigger than my belly and I ate waaaay to much though! I had the halloumi and falafel wrap and halloumi fries, my husband had the egg and loaded fries, my son had a steak sandwich, daughter had chicken strips and friend avocado and eggs, then we had birthday milkshake and cookie and ice cream. Everything was amazing! The staff were super lovely and helpful and the restaurant itself was a cool setting, clean and great location.
Sadly we were very disappointed with our visit, I had invite my parents & for the following reasons we would not recommend
The coffee we ordered arrived sloshed in the saucer with no apologies or even attempt to put right (we had to use tissues to sort out ourselves)
All 3 portions of fries were cold when delivered, these were changed, but obviously some of our meal had already been eaten. Again no proper apology as though the staff really were bothered
Uncomfortable seating, dry chicken with over seasoned chips and congealed gravy. I have had better food at KFC which was also better value for money in comparison! Pleasant and friendly service however, and nice milkshakes. Overall, disappointing, sadly.
We booked a table for lunch on a Saturday. The food took an hour to come (chicken burrito and a burger) and one meal was cold when it came. To avoid the other meal being cold that was eaten in the meantime which meant we ate separately. Waiting staff really were awesome, so apologetic. Just let down by the kitchen staff I think.
Giving the benefit of the doubt we went back for breakfast next morning as was handy for our hotel and sadly similar experience. 45 minutes wait. Embarrassed but highly attentive waiting staff let down by the kitchen again. All I wanted was a portion of toast....£1.50 for one slice (??) already buttered. We definitely won’t be back which is a shame as the place could be great.
Great food. Good choice. Nice place. Have been before and will def go again.
But the service could be a lot slicker. A lot of staff stood around chatting and having a lovely time rather than clearing tables and taking drinks orders.
Tasty good with generous portions. Service could have been slightly more attentive. The ladies toilets were a mess and the dining floor was dirty and needed a good sweep which was a surprise for a quiet Sunday lunch time.
Great food and service. Friendly staff, will be back!
Far too loud. Staff had no control over a very loud table next to us.
Bad service. Waited ages to be seated, even though we reserved. Food take a while too.
Small portions. Expensive prices.
And 3 items we ordered we forgotten.
Got home to realise we were charged for one extra item we never even ordered.
New chefs meant food was slow and cold when it arrived. The service however was very good and food was replaced & a free round of drinks.
Terrible service. 2 of our table were served and had finished their before the rest came out, the last to come was the children’s meals too! We ended up getting our own high chairs and menus as it was taking so long. The food was just about warm when it did arrive, it seemed that it had been sat there for a while. It took well over 20 minutes to even receive our drinks. Horrific attitude from the male host in the outside area, completely unapologetic, slouched over, I’d say he was probably hungover and it showed. When I asked him where the rest of my party’s food was and if he could chase it up he said, ‘I can’t leave this spot so no I can’t chase it up, and the restaurant is full that’s why you’re waiting.’
If you don’t have the staff and facilities to deal with orders then you really shouldn’t be taking on extra tables. I certainly won’t be going back.
Excellent for breakfast. Would not recommend for dinner.
We booked for a late dinner (9pm) for 3 people so the restaurant was not especially busy and there were plenty of staff. Our drinks orders were very slow to arrive and we had to ask for tap water 3 times. Two of us had steak. Both were over cooked and one had been over seasoned; all you could taste was salt. The restaurant gave us fresh steak and apologised and this come out quite quickly.
Portion sizes were very generous, which was good. Chicken gravy was delicious. We also had cake to take away for later as we were too full. The cake was lovely. Sadly, I don't think we'd come again for dinner, only for breakfast.
I had the vegan tofu wrap which said the tofu was in a sticky bbq sauce when it fact it was not cooked and not in any sauce